NOW HIRING: Mobile Designer

Company: Veeqo
Website: https://www.veeqo.com
Headquarters: United Kingdom


Veeqo is a high growth tech startup, growing 300% per year with customers around the world. The company headquarters is based in Swansea with offices in London and expanding globally. Joining Veeqo is a unique chance to be a part of a world class start up. 

Veeqo streamlines all ecommerce operations for retail brands, including order management, shipping and inventory control between Amazon, BigCommerce, eBay, Magento, Shopify and WooCommerce into one single platform. 

We're looking for an experienced mobile designer to take our native mobile apps to the next level, whilst keeping the design in line with the main Veeqo web app. The job is flexible and could be a short, fixed-term contract or on a freelance basis depending on availability, experience and suitability for the role. The salary will be competitive. 


Responsibilities: 

- Delivering high-standard visual designs and user-flows that simplify complex problems. 
- Use customer feedback and user research to create user-centered designs. 
- Building on and improving existing features and functionality. 
- Work alongside developers and design team to seek, receive and give feedback. 
- Have extensive knowledge in multi-screen layout, final production art, information design, typography, color, composition, flows and UI specifications. 
- Keep up to date with the latest trends for mobile design. 


Requirements 

- Strong visual design skills evidenced by examples of where you've created pixel-perfect products. 
- Passionate about delivering amazing user experiences. 
- Excellent communication skills - both written and verbal. 
- Experience in designing mobile user interfaces for native mobile apps is essential. 
- An online portfolio of work, showing great user-centric design solutions highlighting mobile design. 
- Keen eye for visual hierarchy in design - including typography and layout. 
- Expert level proficiency in a variety of design tools, including: Sketch, Adobe CC Suite, Invision and Balsamiq. 
- Understanding of best practises in web design and usability principles. 
- Working collaboratively, presenting and implementing designs across teams. 
- Self-motivated with an ability to hit deadlines and work independently. 
- Experience working with a remote team is a plus. 


Benefits 

- Be part of a fast growth startup and make a difference. 
- Remote first attitude - do your work from anywhere. 

CLICK HERE TO APPLY

NOW HIRING: Ad Tech Engineer

Company: MonetizeMore
Website: https://www.monetizemore.com
Headquarters: Canada


MonetizeMore is an ad optimization company that dramatically increases ad revenues of websites and creates innovative ad optimization technology.


MonetizeMore manages all aspects of publishers’ ad inventories as a trusted partner. This includes, but is not limited to:

• DFP implementation and optimization
• Optimization amongst hundreds of ad networks including Facebook, Google Adsense and AdX
• Header Bidding implementation and optimization
• Building ad optimization technology to further increase ad revenues, automate ad operations and ensure quality user experience.

We are a group of 60+ team members that are ambitious, innovative and passionate about making a positive difference in the ad tech industry. Each team member values and gets the full benefit of location and schedule freedom. 

This allows each team member to engineer the perfect lifestyle for themselves while still being involved in a challenging and progressive career. We truly believe that if someone can live their ideal lifestyle, they will be enabled to perform to the best of their abilities.

MonetizeMore is seven years old, a Google Adsense Certified Partner, and a leader in ad optimization technology and strategy.


Job Summary

MonetizeMore is looking for an Ad Tech Engineer comfortable in an Agile Development environment.


Responsibilities and Duties

• Use Javascript, Python/Flask, PostgreSQL, Linux, Docker, Git, Cloud Services and any other new tech that accomplishes the tasks.
• Develop APIs and hook up to third parties’ APIs to automate manual work.
• Develop user interfaces for third-party reporting or internal business processes.
• Integrate multiple services to maximize Ad monetization.
• Write Javascript code that tracks and acts upon billions of actions.
• Work in an Agile environment where requirements are clear and tasks are small and modular.

Qualifications and Skills

• BS/MS in Computer Science or equivalent experience
• 3+ years of programming experience
• 2+ years of experience in web development - Flask, Django, Ruby on Rails or similar
• 2+ years Experience with software development for an Ad tech Industry
• SQL database experience, schema design, optimization, query analysis, database administration
• Knowledge of DHTML, experience with ReactJS, AngularJS or similar
• Experience on Linux platforms – basic administration, builds, software deployment, writing Shell scripts
• GIT experience
• English language fluency
• Good communication skills, self motivated

Benefits and Perks

• Location freedom (100% remote working set-up)
• You get to create your own schedule
• Competitive compensation package

CLICK HERE TO APPLY

NOW HIRING: Principal Endpoint Software Engineer, Windows (2051)

Company: Carbon Black
Website: https://www.carbonblack.com
Headquarters: Waltham, MA (United States)


Why Carbon Black?

At Carbon Black, you’ll have the chance to make an impact in the ever-evolving cybersecurity space. Our advanced technology tackles even the toughest challenges and stays ahead of the latest threats.

If you want to join a growing company filled with people who are passionate about beating the world’s nastiest adversaries, Carbon Black is the place for you. We’ve been named a “Top Place to Work” by the Boston Globe for three consecutive years because our teams are the best at keeping the world safe. Join us!


Why You Matter:

The Cb Response platform team is building an essential security defense against advance persistent threats and malware through comprehensive measurement, detection, protection, and trust capabilities. Our work is deep inside operating systems—Windows, Mac OS X, and Linux—and we’re looking for team members that like to pry them open and innovate in the gaps. You’re probably a good fit for the team if:

• You’re fluent in C++ (both OO and generic constructs) and understand the code that is generated
• You can easily find your way around a storage stack, task scheduler, or virtual memory
• You don’t feel dirty poking around a core dump, reading assembly, or reverse engineering things
• You relish hard problems in security, virtualization, stream processing, forensics, and cryptography
• You write robust, reliable code
• You enjoy a fast paced, high energy, high output team
• You have the computer science background to do so effectively and efficiently
• This position is focused on Windows, familiarity with filter and file system drivers is valuable as is general experience with the Visual Studio, the WDK and Windbg. 
• As a Principal Software Engineer, you will lead the development of major functional and component areas from inception through delivery.

Environment

You’ll be part of a small team of smart talented people like yourself. The team shares a sense of purpose and urgency, but in a fun, friendly and informal atmosphere typical of young innovative technology companies. All doors are always open. You’ll work on problems we haven’t figured out and enjoy the satisfaction of having an impact on our success.


What You’ll Do:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned to meet business needs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Design, develop, test, document and maintain complex software features from general specifications.
• Apply proven patterns, design principles and software engineering practices to develop quality software.
• Plan and take responsibility for multiple features through the complete software development lifecycle.
• Analyze, isolate and resolve problems in product software with little or no guidance.
• Respond to high-priority issues quickly and drive to resolution and customer satisfaction.
• Lead and contribute to reviews of software artifacts and give considered, high-quality feedback.
• Evaluate, select and adapt standard techniques, tools and procedures in the delivery of features.
• Independently collaborate with peers and with other functional organizations to achieve project goals.
• Plan and schedule work and tasks across multiple features, manage dependencies, change and risk.
• Lead projects and the delivery of multiple features to successful conclusion with a minimum of guidance.
• Provide technical supervision and mentoring of one or more engineers.
• Recommend new features, technologies, tools, process improvements.
• Deliver technical training and training materials for other functional organizations in the company.

What You’ll Bring:

• At least nine years of software engineering in a product development organization
• Bachelor of Science degree in Computer Science, Computer Engineering, or a related field.
• At least five years recent experience building systems-level software (e.g. kernel modules, agents).
• Deep knowledge in at least two related product or technical areas such as file systems or distributed systems.
• A record of efficient, creative solutions to complex problems and successful incorporation in product delivery.
• Practical experience in C++ with applied knowledge of object oriented and generic programming.
• Fluent in approaches to security, concurrency, debugging, performance, scalability, supportability and quality.

Who We Are:

Carbon Black has designed the most complete next-generation endpoint security platform, enabling organizations to stop the most attacks, see every threat, close security gaps, and evolve their defenses. The Cb Endpoint Security Platform helps organizations of all sizes replace legacy antivirus technology, lock down systems, and arm incident response teams with advanced tools to proactively hunt down threats.

Today, Carbon Black has approximately 2,000 worldwide customers, including 25 of the Fortune 100 and more than 700 employees. Carbon Black was voted Best Endpoint Protection by security professionals in the SANS Institute’s Best of 2015 Awards.

Carbon Black, Inc. is an EEO/AA employer. Carbon Black is an inclusive employer that believes in workplace equality, supports diversity, creates a welcoming environment, and respects the unique qualities each individual brings to the company.

CLICK HERE TO APPLY

NOW HIRING: Staff Backend Engineer

Company: CircleCI
Website: http://www.circleci.com
Headquarters: San Francisco, CA


CircleCI is looking for an experienced back end software engineer to help us in our transition to a microservices-based architecture. In this role, you will work on a cross-functional team of 5-7 engineers to iteratively deliver customer value while building features and services within our new microservice ecosystem.

At CircleCI you will be working with a team who values trust, respect, and diversity. We are a globally distributed team working towards the common goal of being the standard bearer for continuous integration and deployment software. We are remote-friendly, and are looking for people who are passionate about helping shape software engineering best practices for the industry as a whole.

To thrive in this role you are someone who works well in teams and enjoys collaborating. Furthermore, you understand the business impact of your code and enjoy incorporating the business objectives into your approach to development. You enjoy working with Product to find the best solution to the problem at hand, and can balance technical tradeoffs with delivering customer value quickly and iteratively.


About CircleCI

Velocity is critical for software teams in today's competitive landscape, but maintaining speed can be difficult as apps and systems grow larger and more complex. CircleCI’s platform allows developers to rapidly release code (for web and mobile apps) they trust by automating the build, test, and deploy process. CircleCI enables developers to detect and fix bugs before they even reach customers. Thousands of leading companies including Facebook, Kickstarter, Shyp and Spotify rely on CircleCI to accelerate delivery of their code and enable developers to focus on creating business value fast.


About this role:

• Work closely with Product to ensure delivery of high value customer facing features
• Own microservices throughout their entire lifecycle, from the first lines of code through deployment, production monitoring, and maintenance
• Work on cross-functional, feature-driven engineering teams
• Program in Clojure on a daily basis
• Help shape how we design, release, and maintain microservices

You have:

• 10+ years of back end development experience
• Strong understanding of the business impact of your work
• Experience with microservice architectures
• Experience with functional programing
• A deep appreciation for, and abilities to support, your development with appropriate testing

You Enjoy:

• Working in a highly collaborative environment
• Supporting an environment that values trust, respect, and diversity
• Exploring different methods for efficiently delivering code and customer value
• Delivering value to customers
• Sharing your expertise and encouraging best practices

CircleCI is a Bay Area Best Places to Work 2016 award winner. Founded in 2011 and headquartered in beautiful downtown San Francisco with a global remote workforce, CircleCI is venture backed by Scale Venture Partners, DFJ, Baseline Ventures and Harrison Metal Capital.

We care deeply about diversity and inclusivity. We’re hiring at all experience levels, and seek talented teammates from a wide variety of backgrounds and experiences who are equally committed to cultivating a work environment of respect and kindness. We carefully consider every applicant that takes the time to apply.


CLICK HERE TO APPLY

NOW HIRING: Business Analyst

Company: Grant Street
Website: https://www.grantstreet.com
Headquarters: Pittsburgh, USA


If you have a curious sort of disposition, are great at explaining things, and can demonstrate the ability to help customers learn how to apply our cloud based software applications then keep reading!

Grant Street Group continues to anticipate the growth of its SaaS model to our public sector clients. Whether it is tax processing, electronic payments, or internet bond auctions, we have tools to make government work better.


We are looking for talented folks who:

• Want to know why things work the way they do.
• Excel at explaining things with the right amount of detail.
• Are capable communicators with the spoken and written word.
• Know how to collaborate within a team environment.
• Are dedicated learners with the ability to use software.

Our business analysts come from all sorts of academic, business or technical backgrounds. Their common threads? Strong academic performance, great writers, and the ability to engage others in meaningful, fun, and entertaining conversations. If this sounds like you then we do want to start talking about your future and ours!

Our extraordinary company culture is the foundation of our unmatched customer service — just ask our clients! We reward teamwork, professional excellence, and individual responsibility. Using the best collaboration tools available, we offer a technology-rich work environment that makes it possible for us to support on-site and telecommuting positions tailored to the needs of our employees.

If you are passionate about your work, you have entrepreneurial spirit and you want to be on a team of exceptional professionals, then this could be the opportunity you are looking for. To learn more about the various aspects of this role, check out our job overview page.

If our description fits who you are, apply today! We’ll take it from there.

CLICK HERE TO APPLY

NOW HIRING: Java Engineer - Security

Company: Elastic
Website: https://www.elastic.co
Headquarters: California, USA


At Elastic, we have a simple goal: to solve the world's data problems with products that delight and inspire. As the company behind the popular open source projects — Elasticsearch, Kibana, Logstash, and Beats — we help people around the world do great things with their data. 

From stock quotes to real time Twitter streams, Apache logs to WordPress blogs, our products are extending what's possible with data, delivering on the promise that good things come from connecting the dots. The Elastic family unites employees across 30+ countries into one coherent team, while the broader community spans across over 100 countries.

Do you want to work on distributed search and analytics software which impacts the lives of millions of people? We are looking for extraordinary Java engineers with security experience who love solving problems. We’re not interested in your previous job title. Instead, we are looking for bright people with a good knowledge of Java and a desire to take on new challenges.


Engineering Philosophy

Engineering a highly complex distributed system that is easy to operate via elegantly designed APIs is a non-trivial effort. It requires solid software development skills, and more importantly, a sharp mind and the ability to think like a user. We also care deeply about giving you full ownership of what you’re working on. 

Our company fundamentally believes great minds achieve greatness when they are set free and are surrounded and challenged by their peers, which is clearly visible in our organization. At Elastic, we effectively don’t have a hierarchy to speak of. We feel that anyone needs to be in the position to comment on absolutely anything, regardless of their role within the company.

Right now, we are looking to add a talented Java Engineer to join our Elasticsearch team and focussing on Security.


These are the kinds of problems you will work on

• Design and implement internal security mechanisms to secure individual Elasticsearch clusters as well as provide security for cross cluster operations
• Implement access control for Elasticsearch APIs, documents, and fields within documents
• Ownership and sharing of objects with differing permissions in Elasticsearch
• Design and implement new horizontally-scalable features and APIs in Elasticsearch and X-Pack.
• Integrate new features from Lucene
• Improve existing APIs to make them address more use-cases while keeping their surface area contained.
• Look into all kind of issues, including performance or concurrency issues, and propose solutions.
• Supporting our support engineers with the harder problems.

Could you answer most of these questions?

• When would you make a variable volatile?
• How do you decide whether to use a HashMap or a TreeMap?
• How do you decide whether to use a CopyOnWriteArrayList or a Collections.synchronizedList(ArrayList)?
• When would you use mergesort over quicksort?
• When might recursion cause stack overflows?
• Is Math.abs(Random.nextInt()) always positive?
• What are the pros/cons of async vs. blocking I/O?
• What unit tests would you write for Arrays.binarySearch?

Experience in these areas is a plus:

• Distributed systems, networking
• Search, analytics, Lucene
• Systems integration, JVM debugging

Additional Information

• Competitive pay and benefits
• Stock options
• Catered lunches, snacks, and beverages in most offices
• An environment in which you can balance great work with a great life
• Passionate people building great products
• Employees with a wide variety of interests
• Your age is only a number. It doesn't matter if you're just out of college or your children are; we need you for what you can do.
• Distributed-first company with employees in over 35 countries, spread across 18 time zones, and speaking over 30 languages! Some even fly south for the winter :)

Elastic is an Equal Employment employer committed to the principles of equal employment opportunity and affirmative action for all applicants and employees. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status or any other basis protected by federal, state or local law, ordinance or regulation. Elastic also makes reasonable accommodations for disabled employees consistent with applicable law.

CLICK HERE TO APPLY

NOW HIRING: DevOps Engineer

Company: SpiderOak
Website: https://spideroak.com
Headquarter: Kansas City, MO


About the team

The Ops team is one of the oldest teams in the company. They were involved in the creation of the backup product from scratch and maintain the datacenter where we store multiple petabytes of encrypted user data humming. As part of the creation of Semaphor, the team branched out to also support this new product.

As part of the implementation of Semaphor 2, we are working in a microservice oriented architecture that's going to run dockerized over Kubernetes.


Responsibilities

• Contribute to microservice specification from the ops perspective. We need to make sure everything that is developed will work nicely with the best practices in deployment.
• Deploy and maintain the infrastructure running Semaphor 2.
• Help maintain and improve the ansible playbooks that are behind our datacenter infrastructure.
• Be on call for outages (roughly a week every month).

Requirements

• Experience working with Docker.
• Experience working with clouds such as AWS or Google Cloud.
• Knowledge of config management systems such as Ansible, Chef, and Puppet.
• 2+ years as a devops.

Nice to have

• Python development experience.
• Experience deploying microservices to the cloud.

Still interested? Email us your resume (plain text preferred) to jobs@spideroak-inc.com


About SpiderOak

SpiderOak has been working for the past 10+ years bringing security and privacy to consumers and enterprises. First in the backup area with SpiderOak ONE, and now expanding to group messaging with Semaphor.

We are a remote friendly company, but if you are local to Kansas City you are always welcome to work from the office. Significant overlap with US Central time zone required. You will be expected to communicate regularly with the rest of your team, working out problems and collaborating in a daily basis to drag projects across the finish line.

The ability to take lead on projects falling under your responsibility is paramount. While we do not use a strict Agile methodology, you must be comfortable working closely with the rest of the company to ensure an iterative process. We require a basic working proficiency in the written and spoken English language, and the ability to travel to the United States 1-4 times a year for team meet-ups.

Much as we believe in internet privacy for all, we do not discriminate in who we choose to be part of our team. We know no boundaries based on race, ethnic origin, religion, gender, sexuality, or other terms humans use to separate the ‘us’ from the ‘them’. If you can do the job and communicate readily, we will be happy to work with you.

We offer a compensation package including paid vacation, holiday, and personal time for all, and US workers enjoy a full benefits package including medical, dental, vision, life, and short and long term disability insurance.


Benefits

• Paid time off and corporate holidays
• Full medical, dental, vision
• Company provided hardware
• Work from anywhere in the world

NOW HIRING: Javascript Developer

Company: Paperplane
Website: http://paperplanehq.com
Headquarter: Phoenix, Arizona, United States


We’re looking for someone who’s passionate about building awesome tools and applications.

You’re probably a freelancer and have that entrepreneurial bug. Having a 9-to-5 or being one of many developers isn’t appealing to you. You don’t want to commute, work in a cubicle, or even be tied to any particular place. You simply want to be armed with a laptop, make cool stuff, and live an awesome life…

You enjoy solving unique problems and feel most at home knee deep in code and photoshop/sketch. You’re obsessive about building things right the first time.

When you're given a task, you take ownership and find the most effective way to complete it, whether or not it requires a bajillion rounds of trial and error.

If this sounds like you, read on….



Who we are

We’re a small, bootstrapped team of driven product creators who have a passion for making cool (and useful) stuff! For the past 5 years we’ve been helping people grow their businesses by marketing their products/services online. Now, we’re expanding our impact by creating Spiffy (Spiffy.co) and it’s already made quite the splash in the marketing industry with an easy, yet powerful way to create checkout pages. We believe in rapid iteration and testing with the market rather than perfecting things that may just ultimately flop down the road.


Our Stack

All of our front-end code is built on a framework using Bootstrap and Mithril with styling being done using Sass/SCSS to keep it readable. We use Mithril for basic interactivity. We use Laravel (PHP/MySQL) for our backends. Our apps are deployed on individual Ubuntu servers hosted by DigitalOcean to allow for rapid scale and easy deployment.


What you’ll be doing

You’ll be working on deploying new features to Spiffy and coming up with creative ways to overcome technical challenges. You’ll be responsible for the full lifecycle of user experience from design, coding, and thinking through ways to make users lives easier – you have the opportunity to own every part and will be playing a critical role in the growth of Spiffy.

--Develop new products and applications
--Prototype new and existing ideas
--Develop early technical and UX concepts
--Research and solve for technical/UX issues
--Improve existing front-end and user experience flows



Skills we’re looking for

--3+ years of front-end and Javascript development experience
--Very strong Javascript skills
--Strong CSS/HTML skills
--Preferably worked as freelancer or independent contractor
--Diverse knowledge and passion for both front-end and design/ux
--Experience working on a team within an MVC framework
--Experience building web applications in a team environment, not just websites
--Experience with Mithril and/or Laravel are huge bonus points!


All the details

This gig is a remote contractor position and gives you the freedom to make your own hours, work when you want, and where you want. Need to pick your kids up from school? Have to catch a football game? Do it! Ultimately we're looking for a long-term relationship and someone who can grow as the company grows (both in responsibility and in compensation). To demonstrate that you've read this posting, please include the word 'waffle' in your response :)


Compensation: Based on experience

Location: Anywhere

Up to full-time


CLICK HERE TO APPLY

NOW HIRING: Front End Engineer - AngularJS 2

Company: Modus Create, Inc.
Website: http://moduscreate.com
Headquarter: Reston, Virginia (US)


You are a forward thinking, creative problem solver with a passion for core JavaScript. If you’ve got the chops and want to ditch the cubicle, apply to the best lean startup development team on the planet. At Modus Create you will collaborate with a cross-functional Scrum team to deliver high quality innovative products in short sprint cycles.

This contract role may be performed from a remote location and requires a level of effort estimated at 40 hours per week.


Responsibilities

• Develop features for device agnostic mobile apps using Angular 2 and Ionic 2
• Collaborate daily with a cross functional team in a distributed environment
• Consult to our end client regarding development best practices

Required Skills and Experience

• Experience delivering high value, heavy UI front-end products
• Experience with Redux (ngrx/store or ng2-redux)
• Good understanding of front-end component based architectures
• Strong experience with Angular 2
• Previous experience building apps with Ionic
• Experience with RxJs Observable patterns
• Strong Javascript basis and very good understand of the JS core (ES6/7)
• Good understanding of HTML5 and CSS3
• Experience with at least one of the SCSS compilers Sass or Less
• Experience in following Agile/Scrum SDLC
• Be comfortable communicating in a virtual environment
• A consistent, reliable internet connection

Let’s Talk about You

You value outcomes above all else: You have a proven track record shipping great mobile and web products. By understanding the big picture, you articulate strategy and vision with strong written and verbal communication.

You Lead by Doing: You realize that the big picture is worthless without getting your hands dirty in the technical details for strategic and tactical problem solving. You understand the value of situational leadership and can adapt to the needs and strength of your team.

You Love Work, Growth and Learning: You dream of working in a culture that values hard work, continued learning and innovation with a commitment to building amazing products for clients and their end users. You’ll stop learning when you are dead, and until then you desire to gain deeper knowledge in technology and business.


Let’s Talk About Us

Modus Create is a Product Studio offering consulting services and SaaS products for strategic planning, design and and execution of web-based and mobile products. We work across multiple industries with Fortune 1000, ISVs, and startups to validate, plan and launch new products.

Headquartered in Reston, VA, we are a bootstrapped team that has grown from 2 to 100 people in 26 countries in 6 years, committed to building the best product consulting firm on the planet. We offer a highly collaborative, autonomous and effective working environment. We love and believe in what we do. This is your chance to be part of building something great.


Why Modus Create

• Competitive compensation
• Ability to work remotely / telecommute
• Working side-by-side with thought leaders in emerging tech

Do you have what it takes to join the DC area's most awesome tech company? Let’s start a conversation.

CLICK HERE TO APPLY

NOW HIRING: Senior Software Engineer, Developer Tools

Company: DigitalOcean
Website: https://www.digitalocean.com
Headquarter: New York, USA


Do you ever wonder what happens inside the cloud?

Based in New York and Cambridge, DigitalOcean is a dynamic, high-growth technology company that serves a robust and passionate community of developers around the world. Our mission is to simplify cloud computing for every developer. We are working on solving some of the most challenging and interesting technology projects around, on a scale unmatched by few companies.

We want people who are passionate about building high-performing teams and creating experiences that your peers will love.

DigitalOcean’s Developer Tools organization helps remove friction for our customers by providing a simple, yet scalable environment to engage our products and services.  We serve a passionate developer community that has grown to love our straightforward pricing, easily configurable infrastructure and intuitive tutorials that helps create and run their software in the cloud.

As a software engineer within Developer Tools you will be responsible for thinking about how to present complex cloud infrastructure as simple, configurable tools for our customers.  You will have input into how products and services are positioned together so that developers can scale their systems on DigitalOcean, and work with the broader engineering organization to align the strategy to get there.


What You’ll Be Doing:

• Architecting the systems that provide an intuitive experience for developers as they engage DigitalOcean products and services
• Collaborating with team leads across DigitalOcean engineering to find improvements to our systems, and provide better visibility into dependencies
• Finding emerging tools, trends and methodologies and showing your team how to integrate them against existing systems and processes
• Driving development with interesting technologies such as Go, Rails, Docker, Sentry, Prometheus, CI/CD pipelines and more
• Contributing back to the open source software that we rely on

What We’ll Expect From You:

• A significant background creating software that consumes or generates large amounts of data, demonstrating a high level of reliability and performance
• Expert level understanding in at least one of the following languages: Go, Ruby, Python or Java
• The ability to make decisions that not only affect your team, but your department or DigitalOcean engineering as a whole
• A great influencer, interfacing with Product Managers, Designers and stakeholders from various parts of the business to help build product and technical roadmaps
• A healthy respect for tests, and their relationship with distributed architectures and continuous integration
• A fluent Linux shell user with expert understanding of Linux operating systems
• Proficiency with the use of datastores like MySQL, Postgres and/or Redis
• Experience with Docker, CI/CD pipelines like Go CD, consuming and creating Lifecycle Events, etc
• Experience with configuration management tools like Chef a plus
• Experience working with a remote team, often communicating over Slack or thru Google Hangouts
• The ability to independently administer project tracking tools like JIRA and Confluence, and a solid respect for keeping tasks up-to-date until completion
• An analytical mind that understands billing related data, including run-rate, product pricing, monthly invoicing, credits, adjustments and refunds a plus
• Interface with other teams to understand their usage patterns, requirements and goals
• Computer Science degree or cumulative relevant experience

Why You’ll Like Working for DigitalOcean:

• We have amazing people. We can promise you will work with some of the smartest and most interesting people in the industry. We work hard but we always have fun doing it. We care deeply about each other and take our “no jerks” rule very seriously.
• We value development. We are a high-performance organization that is always challenging ourselves to continuously grow. That means we maintain a growth mindset in everything we do and invest deeply in employee development.  You’ll need to be great to get hired here and we promise you’ll get even better.
• We care about you. We offer competitive health, dental, and vision benefits for employees and their dependents, a monthly gym reimbursement to support your physical health, and a monthly commute allowance to make your trips to and from work easier.
• We invest in your future. We offer competitive compensation and a 401k plan with up to a 4% employer match. We also provide all employees with Kindles and reimbursement for relevant conferences, training, and education.
• We want you to love where you work. We have great office spaces located in the heart of SoHo NYC and Cambridge, and offer daily catered lunches to keep your hunger at bay. We’re also very remote-friendly—we use Slack to communicate across the company—and all remote employees have the opportunity to take an all-expense-paid trip to our office to get quality in-person time with the team at least once a year. We also allow employees to customize their workstations to meet their needs—whether remote or in office.
• We value diversity and inclusivity. We are an equal opportunity employer and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

About DigitalOcean

DigitalOcean is a cloud infrastructure provider focused on simplifying web infrastructure for software developers.

With the ability to deploy an SSD cloud server in 55 seconds, DigitalOcean has made it simple for developers to rapidly deploy, resize, and scale their production environments. DigitalOcean provides users with powerful compute resources, an intuitive control panel, and a simple API, enabling developers to easily and efficiently manage their infrastructure.

We're a fast-growing, New York-based cloud infrastructure provider, and our talented team is at the center of everything we do. Our philosophy is collaboration-focused, remote-friendly, and flexible. We care deeply about supporting the growth of all our employees and making sure they feel professionally fulfilled.


PERKS & BENEFITS

• Custom Work Stations: Mac? PC? Linux? It doesn't matter. At DO we'll hook up your rig with whatever equipment you need.
• Flexible Vacation Time: Take whatever time you need to live a balanced and fulfilling personal life.
• Full Health Coverage: We provide fully paid health benefits for all our employees. Nobody gets sick on our watch.
• Awesome Events: Do you like ski trips? Wine tasting? Team Trivia? Then you are in the right place.
• Education Support: We provide all employees with Kindles and reimbursement for conferences, training or education.

DigitalOcean is committed to being a welcoming and inclusive place for everyone, and we are intentional about making sure people feel respected, supported and connected at work - regardless of who you are or where you live. Diversity fosters innovation and helps us provide the best experience possible to our community.

CLICK HERE TO APPLY

NOW HIRING: Experienced Backend / Full Stack Engineer

Company: Citrusbyte
Website: https://citrusbyte.com
Headquarter: Los Angeles, California


Citrusbyte is a software consultancy that believes in using simple tools to solve problems. We build custom systems for both startups and enterprises - You can see our portfolio for more information about our clients.

We have offices in Los Angeles and New York, but we work remotely with people from all around the world.

Our engineers have experience in a consultative environment, excellent communication skills and a desire to work with talented teams building innovative products. We work closely with our clients, sharing our experience and processes to help them define and create their products.

Most of our projects are written in Ruby, so experience in this language is required, but we are looking for polyglot engineers who have a hunger for learning new languages and tools. At Citrusbyte, learning is part of the job, and you should always be able to answer the question: "what have I learned this week?"

We believe that less is more and we vehemently value simplicity. This is reflected in the tools we choose to work with. For this reason we tend to avoid using big frameworks like Ruby on Rails and instead lean towards smaller tools like Sinatra, Roda or Cuba.

We have also done projects in Elixir, Node, Go, Python, Lua, etc. And strive to learn new tools and languages everyday. We believe in always choosing the right tool for the job and we are very open minded about trying different technologies.


Skills & Requirements:

• Smart, gets things done.
• Passionate about software development.
• Excellent communication / consulting experience.
• Open minded and always learning
• Experience working in a distributed company

Duties & Responsibilities:

• Architect and build web applications.
• Work with product designers and clients to clarify requirements.
• Plan and prioritize work in a collaborative remote team.

CLICK HERE TO APPLY

NOW HIRING: Content Manager

Company: SureSwift Capital
Website: http://sureswiftcapital.com
Headquarter: United States


SureSwift Capital seeks a Remote Content Manager to help manage content across multiple sites for a variety of digital companies. The ideal candidate for this position will have a strong grasp of the English language, as well as experience scheduling, posting, and editing content in WordPress and on multiple social media platforms.


The duties of the Content Manager will include:

• Review/edit content for quality and grammatical accuracy
• Post, edit, and schedule content in WordPress
• Analyze social media platforms to identify the ideal frequency, time of day/week, and ideal types of content to post
• Create and manage content calendars for multiple sites
• Ensure relevant content is being promoted through social media channels
• Create reports on content performance
• Oversee writers who contribute to multiple platforms

This position is a part-time contract position (around 20 hrs/week) with the possibility of becoming a full-time contract position.

Hourly rate is dependent upon experience.

If interested in applying for this position, please e-mail jobs@sureswiftcapital.com. 


In your e-mail, include: 

• a resume
• a brief description of your experience with WordPress, social media, and other content management tasks
• your desired hourly rate

NOW HIRING: Marketing Specialist

Company: Scopic Software
Website: https://scopicsoftware.com
Headquarters: United States


Scopic Software is the largest virtual software company in the world. We have over 200 employees in 25 different countries. All employees work from home. We develop custom software applications for clients in North America and Europe. The company is looking to hire a talented and hard-working Marketing Specialist.


Job Description

We are seeking a Marketing Specialist to join our dynamic team and be a proactive, creative, self-starter that requires limited guidance but welcomes input. You will be responsible for developing and executing marketing strategies for our software products and client products. Products can range from cloud-based platforms, to mobile and desktop applications.

As a Marketing Specialist some of your tasks will include most of the digital marketing activities such as: written content creation (copywriting for landing pages/websites, blog posts, articles, social media posts, etc), client product marketing research, social media strategies and advertising, reaching out to opinion leaders, email marketing campaigns and others.

You will be working on several products/projects at the same time, the ability to multi-task will be an important part of this position. The projects will also be quite different from one another as domain, platform, life stage and other specifics and this will require flexibility and the possibility to adapt quickly.


Requirements:

• 2+ years of experience working in marketing and digital marketing 
• Excellent English speaking and writing skills 
• Experience copywriting, preferably writing to sell and marketing content creation
• Experience in lead generation through marketing activities and marketing research
• Expertise creating and using email campaign software (e.g., MailChimp or SendGrid)
• Experience planning, creating, and optimizing targeted advertising campaigns using social media platforms (e.g., Facebook, Twitter, LinkedIn) 
• Basic understanding of SEO principles 
• Bachelors Degree or higher 

This is a remote, part-time or full-time position.

Houlry rate range depending upon skills and experience.

To apply, send your CV to jobs@scopicsoftware.com 

NOW HIRING: Digital Strategist

Company: Mediacurrent Interactive Solutions LLC
Website: https://www.mediacurrent.com
Headquarters: Georgia, USA


About Mediacurrent 

Mediacurrent is a digital agency with a specialized focus and outstanding reputation in Drupal. We have a proven track record of helping some of the most recognizable brands and organizations in the world adopt an open-source software based web strategy. 


About the Digital Strategy Team 

We are revolutionizing how companies like Turner Broadcasting, NOAA, and Harvard are thinking about the web. The role of Strategy on a project is to take a data driven approach to transforming websites into powerful engines that deliver results for our clients. 

Around Mediacurrent, we're known as Team Sunshine because we look at tough problems as opportunities. Even though you'll be working from home, you'll never work alone. We're constantly brainstorming together through chat and video conferences. 

If you're the kind of person who likes asking tough questions, diving deep into research, and gets excited at the thought of presenting your findings to a group of clients, you'll fit right in. Bonus points, if you're also great at finding hilarious gifs to share with the group. 


About the Role 

Our Digital Strategists work with all departments at Mediacurrent - from UX to design, development, and project management to ensure our websites achieve high value to our clients and their customers. In this role, you'll work closely with our clients to identify growth goals, develop actionable strategies, and report on the progress of each initiative to the client and key stakeholders at Mediacurrent. To be successful in the role, you'll need a good amount of creativity, analytical thinking, superb communication skills, excellent project management skills, and a genuine love of digital. A great sense of humor never hurts either. 


Key Responsibilities 

• Inspire clients with a vision for their digital strategy and brand across all major digital platforms. 
• Identify key business challenges and needs and be able to proactively pitch solutions to those challenges to clients and key stakeholders at Mediacurrent. 
• Develop strong, trusting relationships with project stakeholders by providing leadership and support through all phases of the project. 
• Partner with a team of solution architects, designers, and project managers to fulfill the business vision and make ideas a reality. 
• Actively lead Discovery and planning meetings with the Mediacurrent team and client stakeholders. 
• Develop a digital strategy and targeted multi-channel marketing programs for our clients that help build profitable, long-term relationships. 
• Map out a content strategy that supports and extends marketing initiatives, both short- and long-term, determining which methods work for the brand and why. Continuous evolvement of strategy is a must. 
• Create robust Digital Strategy plans that include buyer personas, competitive analyses, editorial style guidelines, user workflows, content inventory and gap analysis, and search optimization plans. 
• Develop measurable goals and track progress of each initiative using tools such as Google Analytics, Moz, SEMRush, etc. 
• Actively participate in new business initiatives; create statements of work and client presentations. 
• Oversee the development of digital content created by the client and earned media (reviews, comments, and other content created by people outside of the business). 
• Be a thought leader in business and marketing strategy for Drupal by contributing articles, ebooks, and leading workshops on behalf of Mediacurrent. 

Qualifications 

• 3 - 5 years of full-time experience in digital marketing or digital advertising. 
• Deep understanding and passion for business development, digital marketing, and creating product experiences. 
• A self-starter mentality, a strong sense of ownership, and an insatiable appetite for learning. 
• Strong understanding of modern SEO/SEM practices, Google Analytics, and User Testing Software. 
• Successful track record of delivering digital programs, products and services. 
• Exceptional communication skills: written, verbal and presentation. 
• Strong leadership, managerial and analytical skills; the ability to analyze data and make meaningful recommendations. 
• Ability to travel for onsite meetings. 
• Ability to thrive in a fast-paced environment under tight deadlines. 

Extra Awesome Qualifications 

• Agency and/or Drupal experience. 
• Certifications in Google Analytics, Hubspot Inbound Marketing, and Scrum Product Owner. 
• Fan of emojis like Party Parrot. 

Perks & Benefits 

• The Digital Strategist role is a tall order to fill, but if you fit the description, we have some great stuff to offer. 
• Work remotely / from home full time. 
• Opportunity to travel nationally and internationally to visit clients, attend conferences, and cowork. 
• Funding for conferences and continuing education 
• Benefits package, including health insurance, match savings, and vacation pay. 
• Competitive salary. 
• Apple laptop. 
• Opportunities for growth and advancement. 
• Really, really fun company retreat. 

Sound Like a Great Fit? 

If you're ready to make a difference for users and clients with a team of incredibly supportive, nice people, then we want to hear from you! 


Equal Employment Opportunity 

Mediacurrent provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability or genetics. In addition to federal law requirements, Mediacurrent complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company operates or employees reside. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. 

CLICK HERE TO APPLY

NOW HIRING: Customer Success Manager

Company: Articulate
Website: https://articulate.com
Headquarters: New York, USA



Articulate is looking for an experienced Customer Success Manager (CSM) to join our growing team. The goal of this role is to build customers for life by ensuring that they receive continued value from their investment in Articulate 360.

The CSM will engage with customers post-sale to drive product adoption and satisfaction to secure renewals. In this role you must have a deep understanding of our customers and be an expert in messaging and positioning to communicate product value. You’ll also be responsible for helping define and optimize the overall customer success program.


Core Responsibilities:

• Meet key performance indicators around churn, customer satisfaction, and renewal activities.
• Support onboarding for strategic accounts and execute high-touch customer success plays.
• Help define and drive creation of all customer success plays with an eye towards scalable and effective tactics for different customer segments.
• Own, build, and maintain reporting on all customer success metrics.
• Make data-driven recommendations to continuously optimize customer success plays and processes.
• Perform ongoing data analysis to understand customer health and risk status. Work closely with other teams as needed to save red accounts.
• Lead with a customer mindset. Continuously connect their key pains and requirements to specific product features, benefits, and value propositions.
• Identify upsell and cross-sell opportunities and pass to sales.
• Be the voice of the customer internally to resolve customer challenges.

Qualifications:

• 2 years’ experience working in a customer success role required; SaaS B2B renewal role preferred
• Proven track record of securing renewals and mitigating churn
• Excellent customer service skills and knack for developing strong customer relationships
• Ability to analyze and derive actionable insights from, and report on data
• Naturally curious with excellent critical thinking skills
• Resilient, adaptable, and thrives in a fast-paced environment
• Excellent verbal and written communication and presentation skills
• Can work independently while also functioning and contributing as part of a team
• Ability to learn new technology
• Working knowledge of Salesforce required, experience with Articulate 360 a plus
• Positive, empathetic, driven, collaborative, flexible, and confident

About Articulate:

Articulate is a highly successful, fully remote software company that’s changing the way the world learns. Our award-winning e-learning tools are used by 60,000+ organizations across the globe to create engaging online and mobile courses. Our customers include 93 of the Fortune 100 and 19 of the top 20 U.S. universities. And our online community of 525,000+ members is the largest, fastest-growing community in the industry.

We empower employees to thrive by fostering a culture of autonomy, productivity, and respect. We’re all free to exercise our crafts the best way we know how to reach our goals as individuals and teams. Each and every one of us is focused on producing results that directly impact the company’s success. And we all strive to do what’s right by people, both internally and externally, instead of taking the shortest route to the highest profits. Learn more about our culture.

We are an equal opportunity employer and value diversity. We welcome different voices and viewpoints and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We’d love to hear from you if you think you’re a fit!

CLICK HERE TO APPLY

NOW HIRING: Book Reviewer

Company: Kirkus Media
Website: kirkus.com
Headquarters: United States



Kirkus Media is looking for experienced book reviewers of English and Spanish-language titles to review for Kirkus Indie, the book review magazine's section dedicated to self-published authors. Reviews are in the same format and held to the same high standards as other sections of Kirkus Reviews.

Reviews are about 350 words due two weeks after the book is assigned. Kirkus currently reviews nearly all genres for books of all lengths, in digital, hardcover and paperback format.

To apply, please submit your resume, writing samples and a list of reviewing specialties to Kirkus Indie Editor David Rapp at Drapp@kirkus.com.

NOW HIRING: Senior Full Stack Rails Developer

Company: Razeware LLC
Website: https://www.raywenderlich.com
Headquarters: McGaheysville, Virginia, United States


Razeware is the company behind raywenderlich.com, the most popular iOS development site on the Internet. We're a small 10-person company that has been profitable for 7 years, and we're all remote - with folks in Virginia, Maryland, Massachusetts, Connecticut, and England! :]

We are seeking a senior full-stack engineer to help us make a major overhaul of raywenderlich.com. 

Our web stack is based on Rails 5, deployed via Docker on AWS, code reviewed through GitHub and CircleCI, and deployments are done by a single command to a Slack bot. We're always looking at how we can improve, and are currently evaluating React and Redux as possible ways to improve the UX on our front-end apps.

You'd be working with a small team of one other senior engineer, and one designer, so you'd have tremendous influence on the project and engineering at Razeware in general. This is a great chance to work on a green-field project with some great developers using lots of exciting new tech, and to take an already popular site to the next level! :]


REQUIREMENTS

• 4+ years of software engineering experience
• Experience with Ruby-on-Rails
• Demonstrable knowledge of architecting microservice-like platforms
• Deep understanding and interest in a wide range of technologies and design patterns
• Experience with front-end technologies—React and Redux a bonus
• Top-notch communication skills
• Strong analytical skills—the ability to weigh costs & benefits and arrive at a sensible compromise
• Strong problem-solving ability—in a technology agnostic manner
• Desire to learn new technologies
• Interest in / experience of teaching programming

BENEFITS

• Remote working: live anywhere - no time tracking - set your own hours!
• Health insurance and 401K match (US only)
• Generous PTO - plus 1-week company-wide Christmas vacation
• Competitive salary
• Professional development (conferences & training)
• Free trip to our annual conference - RWDevCon

CLICK HERE TO APPLY

NOW HIRING: Sr. Software Engineer

Company: Plum
Website: https://www.plum.wine
Headquarters: Florida, USA


Plum is building an appliance that will provide a transformational experience to luxury consumers, and upend the $300 Billion wine industry.  Inspired by love of wine, Plum is the first super-automatic wine appliance that allows consumers to have a premium wine-by- the-glass experience, served at the perfect temperature just as the winemaker intended – on demand. The company has assembled an amazing engineering team combined with some of the best technology investors in the world. We are looking for people to join our team that are passionate about wine and innovation.

As a Senior Software Engineer you will be responsible for architecting and building systems to support our appliances, API’s, web, and mobile applications. You will gather requirements, craft prototypes, evaluate options, and throw code away. Code review and testing are priorities for you. Correctness, efficiency, and speed are central to the way you work. You should want to continuously improve yourself, the team, and our product.

You should have, at minimum, a BS in Computer Science, Software Engineering or a related field. Alternatively, demonstrating extensive relevant experience is acceptable.

Plum’s software team works remotely, but is centered in the San Francisco Bay Area. Although our preference is to be geographically close to help with collaboration and camaraderie, other locations will be considered.

Please include links to any relevant open source projects or other examples of previous experience.


You should be familiar with:

• Python
• REST APIs (consuming and building)
• Data modeling and database schema design
• Unit testing and test automation

It would be awesome if you have experience with:

• Javascript, both bare-bones and the latest modern tools
• Jenkins or other continuous testing / integration systems
• PostgreSQL
• Computer vision
• Amazon Web Services
• Docker or other container systems
• Security, especially as applied to IoT and/or web services
• A willingness to learn and explore new languages, tools, and methods
• Embedded development
• Linux on ARM processors
• Yocto Project

Perks:

• 90% company-paid medical, vision & dental plans for employees and their families
• Unlimited time off – we measure performance, not time spent
• 401K Plan with company match
• Flexible work schedule
• Employee stock option plan

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


Email your resume to careers@plum.wine

NOW HIRING: Freelance Script Writer

Company: Filmless
Website: http://www.filmless.com/
Headquarters: San Francisco, California


We have an ambitious mission at Filmless: provide the fastest, easiest, and most affordable way for companies to get professional videos. As a rapidly growing company, we're searching for individuals as determined as us who are ready to step up, take ownership, and wear as many hats as needed to achieve the highest level of success. 

Check out our videos on our website before applying so that you know what kind of videos we create: http://www.filmless.com/

And if you want to stay in the loop with our work, please subscribe to us on YouTube: https://www.youtube.com/channel/UCQeliCfKMF6r-cvp6dNpMgw 


Job Description

We’re looking for flexible, creative, and ambitious copywriters to write, edit and review video scripts. You must be able to generate great ideas and write scripts/treatments for a wide variety of client’s products and services. This is a work from home job so you can work from any city, state, or country. Specifically, you should be able to:

• Develop concepts, storyboards, and write script content for various types of videos (explainer, promo, and interview style videos)

• Create the angle, content, and tone according to the needs of the client and the audience for each video 

• Collaborate with clients and team members 


Qualifications

• 5+ years of experience in content and script writing that appeals to wide audiences 

• Well organized and detail oriented

• Ability to manage multiple projects of varying complexities, meet deadlines, and work well under pressure

• Must own a Mac or Windows based PC or laptop


Additional Information

Requirements

• Please submit your resume and include the following in the message box:

        o Why are you interested in working at Filmless?

        o What’s your favorite movie and why?


CLICK HERE TO APPLY

NOW HIRING: Junior Developer

Company: Conversio
Website: https://conversio.com
Headquarters: London, United Kingdom (UK)


We are Conversio and we've built an all-in-one marketing dashboard for Ecommerce stores. We have a huge passion for small business and are building products to help them grow.

We’re looking for a passionate Junior Developer to join our growing team.


The Responsibilities

You will work alongside our Development and Customer Success team to primarily help with bug fixes and smaller product improvements or additions to support Conversio customers.


The includes but is not limited to:

• Working with users, troubleshooting issues and fixing bugs
• Assisting the Development team on product-related tasks
• Building integrations with third-party services and API's
• Building internal tools to help Conversio customers be more successful or help our Customer Success better support customers

The Qualifications

It is not a requirement to have in-depth knowledge or loads of experience with our current stack or tools. We're happy to work with you to learn these and our only expectation is that you take on the challenge of learning something new every day. :)


These are (some of) the tools that we work with every day:

• NodeJS, GO
• MongoDB, Redis, Elasticsearch & RabbitMQ
• HTML5, WebSockets
• CSS, Sass, Bootstrap
• React, D3, jQuery
• Git (GitHub)

We Expect That:

• You have a passion for the eCommerce space and building products and solutions that drive incredible value for other businesses.
• You enjoy working within a team without compromising your own initiative and intuition.
• You want to learn new things and are going to take every opportunity to do that.
• You take action and pay attention to detail.
• You have superior communication skills.

How We Work:

Conversio is a UK corporation.

The team is completely distributed and all team members work remotely.
We believe that "bums in seats" is a bad indication of productivity and instead trust in our team members to apply self-discipline to do great work consistently.

We work in the most flexible way possible and have a "no holiday" policy (i.e. you take a break whenever you need it to recharge and fuel the next phase of great work).


Remuneration:

• Salary is market-related and open for discussion / negotiation.
• Equity is also an option.

More about the Conversio team:

Conversio is a group of people with a goal. That goal is to take over the world (by creating value and utilising wasted opportunities).

Our journey started with a spark; an idea that pulled together a small team of unique misfits. This team started with a blank page and have created a platform that is being used by more than 15 000 stores to generate more than $50m in additional revenue. This is not the end of this glorious story, in fact it’s just the beginning.

CLICK HERE TO APPLY

NOW HIRING: Customer Service Manager

Company: Upwork
Website: https://www.upwork.com
Headquarters: Salt Lake City, Utah, United States


At Upwork we are customer obsessed – WOWing our customers and making them successful is one of our most important tasks. The Customer Support Manager will focus on WOWing over 8M+ combined customers. You will be the key champion for ensuring our customers’ service and support is exceptional. You will partner with trust & safety, marketing, product, and engineering to develop and execute our customer support strategy from all angles of the business. We are looking for someone who has a passion for actionable analytics and leveraging quantitative and qualitative data to drive successful customer outcomes.

This is an exciting and challenging role that requires exceptional customer centricity, team building, a motivational style and analytical skills. The right candidate is truly passionate about customer advocacy and has a proven track record to talk about.


In this role, you will:

• Lead Upwork's global customer service organization which includes team leads and customer facing personnel
• Coach, develop, and create career plans for a distributed workforce
• Be accountable for WOWing customers and solving issues faced by customers at scale
• Ensure customer feedback is captured and conveyed internally to enable ongoing improvement of products and services
• Effectively direct and manage the day-to-day operations of the customer service team (customer satisfaction, quality assurance, productivity, etc.)
• Devise a customer contact methodology to monitor and improve retention rates
• Work cross-functionally and with other areas of the business to proactively analyze and assess overall customer experience
• Use qualitative and quantitative analysis to drive operational excellence

REQUIREMENTS

To win in this role, you need:

• A background in customer service, contact center operations, customer engagement, satisfaction, or retention
• Experience driving customer-related strategy, operations and results in large scale and swift moving organizations
• To be an enthusiastic and creative leader with the ability to inspire people
• A demonstrated ability to drive process improvements and change management
• Excellent communication and presentation skills, as well as highly refined interpersonal skills
• The ability to define new models and processes from the ground-up and operate at scale
• Experience with a distributed workforce highly preferred
• Upwork platform experience

CLICK HERE TO APPLY

NOW HIRING: Frontend Designer

Frontend Designers at Kyero build and own innovative web applications using advanced JavaScript and advanced CSS with a desire to achieve good design, usability, accessibility, performance, and mobile/responsive web pages.

You will be responsible for sound technical execution of web projects through hands-on development, quality-assurance, and prototyping. These projects will require close collaboration with our engineering team.

Projects may occur simultaneously, so you must be able to juggle multiple concurrent initiatives. We will also expect you to champion sound front end standards to engineers, designers, and management.


What we are looking for:

• A passion for doing things the right way. A defendable opinion on what comprises the “right way” is a major plus.
• Demonstrate that you’ve built outstanding websites from concept to launch.
• A keen eye for interaction design and finishing touches.
• A sense of humour and/or an ability to convincingly simulate a sense of humour.
• An abundant desire to achieve perfection, but also a readiness to necessarily compromise.

What your day will look like:

• Brief catch up on your plans to sync up.
• Go off and crank on your project, checking in with other team members throughout the day with questions and updates.
• You leave the code in a better state than when you found it (progressive refactor).
• Participate in code reviews to ensure code quality and distribute knowledge.
• Continuous integration and deployment.

Technical requirements:

• 3+ years of experience working as a Frontend Designer.
• Advanced level knowledge of JavaScript, CSS, and HTML5.
• Understanding of user-centered design, progressive enhancement and graceful degradation, accessibility, SEO, responsive design, and website performance.
• Familiarity with React and Redux.
• Proficiency with Git/Github or other distributed version control systems.
• Proficiency with Chrome Developer Tools.
• Proficiency with the command line.
• To be geographically situated in a time zone between UTC-1 and UTC+3.
• Team player with clear communication skills.
• To be comfortable and productive working 100% remotely.

Optional, but a major plus:

• You speak great English, but it is not your native language.
• Proficiency with Ruby, Rails.
• Experience with CSS preprocessors like SCSS.
• Understanding of A/B testing.
• Mastery of recognising Arial versus Helvetica.
• Sufficiently appalled by the text line-height used in this job listing.

Working at Kyero

We are a completely remote team. That means we have a large amount of trust and a lot of flexibility. Travellers and explorers, young parents, nature lovers, and commute avoiders love working here. We are a collective of like minded people spread out through many countries, and our global perspective shapes our every move.

You will work together on a dedicated team with your eye on the finish line. Our teams are nimble and agile, and cover the technical range you would expect in world class product delivery teams.

We believe in learning and provide unique programs that improve your tech skills, leadership skills and even challenge you in personal development.


Note

This is a full-time, fully-remote role - no agencies or recruiters please.


How to apply

Send your application to jobs@kyero.com with the title "Frontend Designer" and include all of the following : 

• your CV
• a few words explaining why you think you'd be a good fit for Kyero
• your portfolio, pointing out examples of responsive designs that you've worked on.