Skip to main content

Community Support Specialist

Company: TED
Website: https://www.ted.com
Headquarters: New York, USA


TED is looking for a part-time Community Support specialist, ideally based in the midwestern United States, who can help respond to our community’s inquiries about our various media platforms, programs, and initiatives. This 3-6 month contract position is based remotely but reports virtually to TED’s New York office. The contract can possibly be extended beyond 3-6 months based on performance and team needs.


Key Responsibilities:

  • Respond to and resolve TED’s community support issues using in-depth and broad knowledge of the entire TED organization
  • Clarify complex inquiries and direct them to the appropriate TED team
  • Work with the Community Support leads to prioritize user issues as they arise, and create organizational awareness around trending issues as they emerge
  • Work with the leads to flag website or app bugs, and track potential website or app improvements


 Requirements:

  • The capacity to be infinitely patient, authentic, and warm with our community
  • Excellent written communication skills
  • Possession of a wide range of technical knowledge
  • Comfortable working with technical terms you may not yet understand
  • Comfortable in a startup-like environment where everyone wears multiple hats
  • A collaborative team player who is also comfortable working independently
  • Excited by the prospect of constantly improving our systems for bug tracking and ticketing
  • Capable of and willing to work remotely
  • In possession of a working computer with reliable internet access
  • Ability to pass a short writing test


Experience:

  • At least one year of experience doing customer support, either virtual or customer-facing

A passion for TED talks, and a broad interest in the world – including science/technology, design/architecture, global development, entertainment/arts – are big pluses. Multilingualism (especially in Spanish) is helpful, but not required. Candidates should find fulfillment in details, efficiency, logistics, and consistency, and should be comfortable working in the casual but high-minded work environment of a nonprofit organization.

Also: we only hire extremely nice people!


 CLICK HERE TO APPLY

Labels:

Comments

Post a Comment

Popular posts from this blog

OFFICE HELP THROUGH THE SERVICES OF A VIRTUAL ASSISTANT IN MANAGING YOUR BUSINESS ONLINE

Written By: Rosanna D. Webb Image Source: mompreneur360 Virtual Assistants (VA’s) began to be popular to  small companies run by entrepreneurs  who are managing their business all by themselves that seeks office help. The lower cost apart from the multi-tasking flexibility of VA’s makes them an ideal option to become partners for business success. The skill sets and capabilities of these proficient VA’s ranges from executing clerical jobs up to handling the business enterprise online. They have got exceptional competencies from nearly every facet of the business. The anticipation on VA’s regarding office help may be higher compared to a typical office personnel due to the fact that they are primarily employed of their expertise and not merely from their qualifications or working experience which often are the common grounds for the majority of businesses in employing their staff. The most prevalent query that you’re going to face regarding VA’s is, “What t...
28 comments
Read more

NOW HIRING: Book Reviewer

Company: Kirkus Media Website: kirkus.com Headquarters: United States Kirkus Media is looking for experienced book reviewers of English and Spanish-language titles to review for Kirkus Indie, the book review magazine's section dedicated to self-published authors. Reviews are in the same format and held to the same high standards as other sections of Kirkus Reviews. Reviews are about 350 words due two weeks after the book is assigned. Kirkus currently reviews nearly all genres for books of all lengths, in digital, hardcover and paperback format. To apply, please submit your resume, writing samples and a list of reviewing specialties to Kirkus Indie Editor David Rapp at Drapp@kirkus.com .
Post a Comment
Read more

SETTING UP YOUR OWN WEBSITE IN WORDPRESS AT NO COST

Written By: Rosanna D. Webb Image Source: Wikihow WordPress  is a smart way to obtain your personal website without any cost. Setting up in this platform is ideal for bloggers or writers and businesses that would like to test how a website works. It is a Content Management System (CMS) which is a good option for business websites even though it is designed for blogging. As this is commonly used by bloggers, it can also be used by establishments and small businesses to position their business online. Also, it offers diverse features to choose from to produce a stunning website. Theme As soon as you completed creating your account in WordPress , you will then have access to a variety of paid and    free themes  to personalize your site. There’s no need for you to seek the services of a graphic designer for the website’s structure. You can actually select layouts based on your personal preferences which you believe is great for your business’ image. This is...
10 comments
Read more