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NOW HIRING: WordPress Customer Success Specialist

Company: Modern Tribe
Website: https://tri.be
Headquarters: Remote


Our team is growing and we’re looking for a seriously support-loving person to add to the mix. This person will provide on-going customer service support across our Products team for a growing suite of WordPress plugins through the forums we run and manage on our website, but have hit a spot where extra help building relationships with our customers will make a world of difference.

We’re looking for someone for around 10 hours a week to help us go the extra mile when customers reach out for help with some of the less tech-y side of things, like email support, processing of refund requests, assisting with account access, license key administration, downgrading accounts, pre-sales questions, Nonprofit Partnership Program, WordPress Meetup Organizer Program.

However, we won’t lie. This will be a fast-paced position where a successful person will be genuinely happy to help customers with a myriad of questions. There are more than 700,000 active installs of The Events Calendar running on websites around the world and many of them have questions that require timely assistance. Support is at the center of everything we do here at Modern Tribe, we want you to help our community thrive.


Responsibilities
  • Moderating the support inbox, ensuring customers and potential customers receive responses within 24 hours of submission
  • Field incoming feature requests about account access
  • Facilitating account-to-account license transfers, generating new keys to replace non-validating keys, etc.
  • Helping with customer account related questions
  • Answering Pre-sales questions for plug-ins
  • Processing of refund requests
  • Personal Competencies
  • Extremely outgoing and friendly attitude
  • Strong communication skills
  • Experience working as part of a remote team
  • Self-motivated, detail-oriented
  • Strong organizational skills
  • A methodical approach to all tasks
  • Ability to prioritize workloads and meet deadlines
  • Knowledge and Experience
  • Strong communication and/or experience working as part of a remote team
  • Experience processing of refunds requests
  • Online account management
  • Reply to customer email threads and questions
  • Respond to refund requests
  • Fluent English speaker – bonus points for fluency in other languages
  • Bonus Points
  • Have built your own WordPress plugins. Double bonus points if those plugins extend The Events Calendar.
  • Have a proven track record providing remote support
  • Experience with MySQL
  • Experience working with WooCommerce
  • Experience working with WordPress

 Location

 Work from anywhere and join our distributed team working across the globe. If your timezone is outside of US business hours, but you work at least 3-4+ hours of overlap each day, let’s chat. You should be fluent in English and just need a computer and a strong wifi signal to support daily video chats with the Tribe.


Compensation

 Our hourly rate for this gig is commensurate with experience between $12-$17/hour. This gig is about 10-15 hours per week of work. This is a one time contract position, though we are always seeking longer relationships with awesome people.

CLICK HERE TO APPLY


Source: Remote Global, Modern Tribe
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