Company: Groove Website: http://www.groovehq.com Groove is looking for a senior customer success manager to help us accelerate our pursuit of building the best damn customer success team on the planet. You may have heard of us from our Journey to $500K blog (in fact, we'd prefer if you have, or have at least read it before applying), or from seeing us in news outlets and blogs like TheNextWeb, KISSmetrics, Buffer, Copyblogger, Hacker News or elsewhere around the web. We offer a help desk solution to over 8,000+ companies worldwide, that wins on simplicity, personalization and efficiency. We’re expanding on our customer success team and are looking for someone to help us take Groove’s success team to the next level. What you’ll do: Manage customers throughout the entire lifecycle including presales, onboarding and training, as well as providing technical support to existing customers. Create and lead customer webinars, demos, and on-boarding education. Cr...
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