Wednesday, April 3, 2019

NOW HIRING: Senior Customer Success Manager

Company: Cobalt Labs Inc.
Headquarters: San Francisco, California, USA; Berlin. Germany

Cobalt ( is a fast growing cybersecurity start-up headquartered in San Francisco. We leverage the sharing economy to find global security talent to help secure companies and their users by providing Penetration Testing as a Service via the Cobalt technology platform. We have Scandinavian roots, an American base and a global outlook. Our offices in San Francisco, Berlin, and remote roles are characterized by a fun, fast-paced and collaborative culture based on individual responsibility and ownership.

What You Would Do

We are looking for a senior customer success manager to join our team and help Cobalt's customers build successful security testing programs. We are looking for someone super smart who can take ownership and be a builder! The candidate will be interfacing with C-level executives both internally and externally.

You would:

  • Own overall relationship with assigned clients, which include: Increasing adoption, ensuring retention, and satisfaction.
  • Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our products and services.
  • Develop, prepare, and nurture customers for advocacy.
  • Monitor day-to-day service execution and customer satisfaction.
  • Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals.
  • Manage annual renewal process for customers to assure uninterrupted product use. 
  • Work to identify and/or develop upsell opportunities.
  • Advocate customer needs/issues cross-departmentally.
  • Program manage account escalations.

Who You Are

  • 3 -5  years of relevant experience.
  • Consulting mindset.
  • Experience with Salesforce.
  • Thrives in a multi-tasking environment and can adjust priorities on-the-fly.
  • Strong written and verbal communication skills.
  • Familiarity working with clients of all sizes.
  • Detail oriented and analytical.
  • Prior experience in closing sales deals and speaking with C-level executives.
  • You’re driven: No one needs to push you to excel; it’s just who you are.
  • Eager to learn, adapt and perfect your work; you seek out help and put it to good use.
  • You want to help and serve our customers: They win, so you win.

Why You Should Join Us

  • Opportunity to join and grow in a passionate, rapidly expanding industry
  • Competitive compensation & attractive equity plan
  • 401(k) program to help you save for the future 
  • Medical, dental, and life insurance benefits
  • Flexible paid time-off, remote work, & travel policies
  • Regularly planned team outings and company events
  • Paid lunch 3x/week
  • Pet-friendly offices


NOW HIRING: Technical Learning Experience Designer

Company: Entangled Group / Pathstream
Headquarters:  San Francisco, California, United States

At PathStream (, we are on a mission to create radical impact on career and economic mobility, through high quality and accessible career-focused education. To do so, we are building an online platform which teaches job-critical tech skills, and completely changes the nature of the online learning experience.

Whereas most online learning consists of passive video lectures, Pathstream users learn and build career skills within actual software platforms that are authentically used on the job, ensuring they are ready to perform in a real work environment. Throughout the courses, users build a portfolio which demonstrates their skills and ultimately earn a certification from the relevant software platform company, both of which ensure that their efforts translate into actual career mobility.

We are building courses for our first two major clients, Facebook on Digital Marketing and Unity on VR/AR. We are additionally establishing partnerships with colleges across the country to ensure these courses and skills are accessible to traditional learners as well as working adults. Learn more about PathStream's partnership with Facebook and Unity in this TechCrunch article:

We are seeking a Technical Learning Experience Designer who will co-lead the design and creation of Pathstream's online instructional content.

The primary responsibility of the role is to create engaging and informative curriculum which will be delivered online through the Pathstream platform.


What you'll do: 

- Design and author technical online course curriculum likely in one of the following areas: cybersecurity, salesforce, IT administration, data science, data analytics, business intelligence etc.
- Work closely and collaboratively with subject matter experts to specify key learning objectives for specific courses.
- Translate dense, complex subject material into clear, compelling, and well structured curricula.
- Develop engaging, interactive online learning modules, including supporting multi-media.
- Evaluate content in relation to learning objectives, internal conventions, and approved style guides.
- Design project based learning experiences in collaboration with our internal team and subject matter experts.
- Format, edit, and perform quality assurance checks on your own work and the work of others, ensuring consistency of voice and message, precision, clarity, and overall engaging and aesthetically pleasing output across all types of communications and deliverables (and get paid to learn in the process!)

Relevant Experience and Mindset: 

- You are an excellent communicator, especially in writing, and have the ability to express complex topics clearly and easily. You have a strong command of the English language.
- You're a fast learner: you pick up on new topics quickly and you're excited and able to develop functional understanding of new software platforms and translate technical content into layman's terms with the support of subject matter experts.
- You're highly detail-oriented and have excellent organizational skills - whether it's content organization or organizing your own workflow.
- You have experience in the design, development, and writing of online learning content.
- You're collaborative by nature and are energized by cross-functional work.
- You're interested in working in a fast-growing, fast-paced environment with changing responsibilities.
- You understand that a job goes beyond a job description and are willing to lend a helping hand wherever it's needed.

Bonus Points: 

- You have experience or familiarity with cybersecurity or data science
- You're passionate about career-focused education and/or economic mobility and using technology-based solutions in this space


- Competitive compensation commensurate with experience.

- Open to the role being remote or in-person in San Francisco.
- Free snacks, drinks, coffee, and tea in SF office.

Pathstream is an equal opportunity employer. Our company values diversity and believes diverse teams make innovation possible. We encourage all qualified applicants from any race, color, religion, sex, gender identity, sexual orientation, national origin, disability status, protected veteran status, or other characteristic to apply. 


NOW HIRING: Director of Product Design

Company: Entangled Group / Pathstream
Headquarters: San Francisco, California, United States

At Pathstream, our mission is to create the most accessible and effective career pathways to knowledge economy jobs, at scale.

The problem:

Software companies, colleges, students, and employers suffer from a growing skills gap because there is no intermediary to provide education that directly prepares students for digital-skill careers.

Our solution:

We partner with leading software companies to build college curriculum for emerging digital skill careers, which are delivered to students through our national network of community college and university partners through our online, active-learning environment. Students can access these courses just like any other course at their college, at no extra cost. However, unlike most college courses, our program and technology allows students to learn by creating real work projects in the same software used on the job.

Our product:

Our courses are offered on the Pathstream learning platform, which includes a killer labs feature that allows students to learn while working in industry leading software used on the job, and eliminates the frictions of learning new digital skills - students can jump into learning without wasting any time on downloading, installing, or configuring new tools or projects.

Progress in our first 9 months
  • Partnerships with Facebook, Unity, Tableau, Silicon Valley Bank, and Salesforce (and others to be announced soon)
  • Partnerships with 25+ community colleges that collectively reach over 1 million students
  • Viewed as a groundbreaking new model in higher ed - as featured in this TechCrunch article
In short, we are a lean team (less than 15 FTEs) that have product/market fit and now rapidly scaling. We are looking for a Director of Product Design to lead the development and elevation of our product as we grow.

About this role

You will be the sole design resource on the team. If we had to guess, your time will be spent ~25% on high-level design thinking / UX / strategy, ~50% on wireframing / prototyping, and ~25% creating pixel-perfect designs.

You will help us tackle the following problems:
  • How do we motivate students to complete material that is less fun than say watching Netflix but will help them achieve career goals?
  • How do we provide just-in-time incentives and feedback to make even the least tech-savvy students feel fully confident navigating the platform?
  • How do we balance gamification with the professionalism of a college course?
  • How do we ensure a seamless student experience regardless of how a school integrates our content into their online courses?
  • How do we foster fantastic student-instructor engagement without overburdening instructors


About you
  • ~5 (or more) years experience implementing products from inception to launch and iteration
  • Generalist capabilities across all areas of design and specialist expertise in 1 or 2 areas
  • Ability to share your vision and communicate at all levels. You can synthesize to two sentences for the CEO and get nerdy on pixel-level iterations with other designers.


About our culture
  • We believe in our founding premise - every individual should have access to the digital skills needed to succeed in the modern economy.
  • We believe the best team members are kind, collaborative, and supportive.
  • We believe the best teams are diverse and inclusive.
  • We believe in learning and development and seek feedback to improve.
  • We gain energy in rapid-growth environments with evolving expectations and responsibilities.

What we offer
  • Competitive salary commensurate with experience (this is a full time, exempt, salaried position).
  • Comprehensive benefits package, including medical, dental, vision, disability, life insurance, flex spending accounts, paid time off, commuter benefits, and 401(K).
  • We’re open to the role being remote or in-person in our San Francisco office.

How to apply

If you are interested in joining our Pathstream team, please submit the following application materials to our online job posting:
  • A note with 5 sentences or fewer on why you are interested plus your salary needs
  • A resume or list of previous work experiences
  • (Optional) A quick video walkthrough of a design you have done, ideally in the form of a case study (e.g., the problem, your thought process, the end result)
Pathstream is an equal opportunity employer. Our company values diversity and believes diverse teams make innovation possible. We encourage all qualified applicants from any race, color, religion, sex, gender identity, sexual orientation, national origin, disability status, protected veteran status, or other characteristic to apply.


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