NOW HIRING: Customer Service Team Leader

Company: SafetyWing

Website: https://safetywing.com

Headquarters: San Francisco, California, United States

SafetyWing (YC w2018) is building a global social safety net. We currently offer a global health insurance, and a global travel medical insurance for remote workers and digital nomads.

Role

We are looking for a person who will lead our amazing customer service team. This is a fully remote position and the team is spread across different time zones. The team leader will report to our Head of Compliance and Customer Service.

As customer service team leader, as you’ll be responsible for managing and scheduling the team. You’ll also use your knowledge of the insurance industry to train and coach the customer service representatives. To be successful with this you’ll need good communication and management skills. We aim to create a product that is so good that our customers tell their friends. Excellent customer service is a key part of this.

You will also be working closely with insurance providers in dealing with issues customers might face. For this side of the job it’s important to be a creative problem solver who understands the industry and uses this knowledge to provide the best possible customer experience.

As you will be a key figure in one of the most important aspects of our business - the efficient and helpful customer service, we are looking for someone who wants to understand our values and long-term goals.

The role will grow with you as we’re looking to expand in 2021.

Key qualifications for this position:

• Experience from the insurance industry
• Leadership experience and skills
• Quick learner and able to solve problems autonomously.
• Being service-minded and pleasant to work with.
• Excellent communication skills in English.
• Attention to detail

We like to work with people who:

• Think for themselves instead of copying others.
• Are willing to try new things, even with the risk of failure.
• Are intellectually curious and open to new ideas.
• Are creative and bold in the face of any problems.
• Have strong integrity and do the right thing.

Principles for Customer Service in SafetyWing:

• Be honest
• Help the customer
• Be clear and concise
• Be kind and make the customer happy
• Be aware of compliance risks

How do you apply?

Please send your CV and cover letter to remote@safetywing.com.

Source: Remoters