NOW HIRING: Revenue Systems Engineer

Company: Customer.io
Website: https://customer.io
Headquarters: Portland, Oregon, United States


At Customer.io we believe that businesses that create strong relationships with their customers will outperform the ones that don’t. We’re working to make Customer.io the default choice for any internet business to deliver great, automated customer experiences at scale. Curious about how we're getting there? Check out our blog!

Our check-out, renewal, bill calculation, and upgrade processes are mission critical for our business. When they work well, our business thrives. You'll help our business thrive. We're looking for a collaborative, customer-minded engineer with experience working with billing in a SaaS environment who is excited to apply rigor and creativity to how we collect money from our customers.

We understand that you might not have all the skills we've listed, and that's okay. If you have a combination of some of the items listed and you're interested in developing in the others, we want to hear from you!
Our small, remote-first team is fun-loving, passionate and highly effective. We offer a lot of opportunity to grow and refine your skills while having a significant impact. This is a cross-functional role in which you'll have the chance to work closely within our Engineering team, while interfacing with members of our Sales, Customer Success, Marketing, Operations, Data and Support teams.

We value diversity, and as a distributed company are committed to giving you the flexibility and freedom to work from anywhere in the world, on a schedule that fits your family and your life.


What you'll do:

• Improve our end-to-end billing process and experience for customers. You'll work closely with our Marketing, Sales, and Customer Success teams to create clear, relevant billing flows
• Work with our billing manager to define, document, improve and automate our internal billing processes and notifications
• Be a model and mentor for writing well-architected, well-tested and easy to understand Go code that interfaces with Stripe, our billing provider
• Investigate and monitor our day-to-day billing and account management activities with members of our Data team to ensure the highest quality of service for our customers
• Take an active role in a friendly supportive team that encourages you and the entire company to grow as individuals, professionals and teams
• Learn, practice and share with your coworkers through code review, pair programming, team collaboration and training to help improve our collective knowledge and best practices together

What we're looking for:

• A collaborative mindset backed by excellent communication skills and a desire to help us make great decisions in an empathetic and respectful way
• Experience working with Stripe or a similar financial API platform
• Comfort working in UNIX environments and applying modern collaborative development practices. Go experience is nice to have, but most of our engineers have succeeded while picking it up on the job
• Experience working within a distributed company is preferred

More about Customer.io

We're a profitable, remote-first SaaS company with employees all over the world, and an office in Portland, Oregon. We process more than 7 billion API requests every month to help 1200+ companies to communicate better with their customers. We believe in our goal of helping companies build meaningful, positive relationships with their customers though their digital interactions - and strive to lead by example with our own customer interactions.

For more information about our benefits and what it's like to work at Customer.io, check out our careers page: https://customer.io/careers/


We offer:

• Flexible working hours
• 20 vacation days every year you're encouraged to use
• Full health, vision and dental insurance for you and your family
• We offer paid parental leave to all new parents, including parents who are adopting
• Monthly allowance for health and wellness
• A budget for the office equipment you'll need to do your best work from home, or at a coworking space in your area
• $2000 USD yearly to put towards education, training and conferences to help further your career
• Company retreats twice a year, in locations all over the world

We are passionate about our core values: Responsibility, Empathy and Transparency and are looking for new coworkers to share and build that passion!

At Customer.io, we’re committed to building a diverse environment and encourage applicants from underrepresented groups. We want people with different backgrounds from the team we have today to bring their perspective and thoughtfulness to the work that we do and the culture we foster.

CLICK HERE TO APPLY


Source: Remote OK, Golang Projects, Customer.io

NOW HIRING: Backend Engineer

Company: Nash
Website: https://nash.io
Headquarters: Vaduz, Liechtenstein


Our goal at NEX is to make trading, holding, and interacting with cryptocurrencies accessible to everyone. We are looking for backend engineers (remote) to help build our exchange matching engine, settlement layer, and APIs. You should be well versed in Elixir or a similar functional programming language and have a passion for test-driven development.


Requirements

• Develop modular code and reusable components for the NEX exchange matching engine, settlement layer, and APIs.
• Document your work thoroughly so that others can work with and build upon it.
• Engage in test-driven development practices.
• Work asynchronously with a fully remote team

We are looking for

• 1+ years experience working with Elixir.
• Experience with Phoenix 1.3 and ExUnit testing.
• Extensive knowledge of Git.
• Experience with other functional programming languages such as OCaml or Haskell.

We prefer but don't require

• Experience working in remote teams.
• A history of contributing to open source software.
• Experience working with OTP, Ecto, and Plug.
• Familiarity with Elixir typespecs.
• Experience managing cloud provider services (e.g., AWS GCP)

CLICK HERE TO APPLY


Source: Remotey, Nash

NOW HIRING: Senior Python Developer, Django/Flask

Company: Clevertech
Website: https://www.clevertech.biz
Headquarters: New York, United States


Please note that this is a senior-level role, we are currently only considering candidates that meet the requirements below.


What you’ll do:

• Collaborate in every stage of a product's lifecycle; from planning to delivery
• Create clean, modern, testable, well-documented code
• Agile process with CI/CD environment to develop scalable web applications
• Communicate daily with clients to understand and deliver technical requirements

Basic Qualifications:

• B.S. in Computer Science or equivalent experience followed by 5+ years experience in a senior developer or architect role; ideally, you have delivered business critical software to large enterprises
• 5+ years professional experience in a senior developer role utilizing Python

Preferred Qualifications:

• Experience with Flask and/or Django
• Database tuning skills – You’ve adjusted data models for speed and performance
• Superior communication skills in English
• Coding standards to include unit, integration and acceptance testing
• Experience building custom software products

CLICK HERE TO APPLY


Source: Remotey, Clevertech

NOW HIRING: Customer Marketing Wrangler (Customer Engagement)

Company: Automattic
Website: https://automattic.com
Headquarters: San Francisco, California, United States


Objective

The ideal applicant will own both the strategy and implementation of key efforts designed to increase customer satisfaction, retention, and engagement, and work in partnership with other team members to reduce refunds and churn. In this position you must excel at both quantitative and qualitative analysis, and use it daily to inform your work. Your deep customer knowledge and insights will drive your marketing strategies, opportunities, and initiatives to increase customer retention, engagement, and satisfaction with WordPress.com paid plans.


Primary responsibilities

• Establish metrics, a rolling roadmap, regular reporting, and customer segmentation to determine ideal communications programs that deepen engagement and loyalty with regards to refunds, product engagement, and customer satisfaction (NPS and more).
• Partner with data and product teams to identify quantitative and qualitative metrics that reflect product adoption and correlate with long-term retention and LTV. Use this data to inform product, messaging, and communication strategy with customers.
• Update and launch new onboarding campaigns and engagement experiences across multiple channels (email, in-app, etc.) to reduce refund rate and increase customer engagement.
• Identify when passive churn occurs for various WordPress.com segments and conduct re-engagement campaigns to intervene early on in the lifecycle.
• Launch campaigns to maintain high levels of adoption for customers already extracting a lot of value from WordPress.com. Conduct frequent subject line and copy tests on existing and new engagement campaigns such as in our newsletters, surveys, and triggered and drip email campaigns.
• Identify, communicate, prioritize, and rally teams around product and UX flaws that are resulting in disengagement or outright cancellations.

You:

• Use both quantitative and qualitative data to propose and evaluate business impact and opportunities.
• A strong proactive communicator and writer, self-driven, and comfortable with setting and managing own priorities and deliverables.
• A cross-team collaborator, able to effectively work with teams across multiple departments, time zones, and functions.
• Have 5+ years of marketing experience, with an emphasis on product and customer engagement across various channels, including email.
• Have experience working with a global subscription-based product a plus.
• Have the ability to work autonomously in a distributed environment.
• Are comfortable working in a flat organization.

Like all positions at Automattic, you’ll work remotely, and can be based wherever you live.
Does this sound interesting? If yes, let us know what you can contribute to the team. We are lucky to receive hundreds of applications for every position, so try to make your application stand out in your application letter by telling us why you’d like to join Automattic.


Diversity & Inclusion at Automattic

We’re improving diversity in the tech industry. At Automattic, we want people to love their work and show respect and empathy to all. We welcome differences and strive to increase participation from traditionally underrepresented groups. Our D&I committee involves Automatticians across the company and drives grassroots change. For example, this group has helped facilitate private online spaces for affiliated Automatticians to gather and helps run a monthly D&I People Lab series for further learning. Diversity and Inclusion is a priority at Automattic, though our dedication influences far more than just Automatticians: We make our products freely available and translate our products into and offer customer support in numerous languages. We require unconscious bias training for our hiring teams and ensure our products are accessible across different bandwidths and devices. Read more about our dedication to diversity and inclusion.
Want to increase your chances of standing out? Answer these questions.
Imagine you could go back in time and make one change to a marketing campaign you wrote (that you can share a link to) to drive a specific result. Describe the desired result, the message, what you would change, and why.

Who is doing impressive work with engagement for software subscription services, and why?


BENEFITS

• Open vacation policy (no set number of days per year). We encourage all employees to take the time they need for vacation, to pursue their own interests, to stay healthy, and to spend time with friends and family.
• Home office setup and coworking allowances. Working from a coffee shop? You can use your coworking allowance for the requisite latte!
• We happily provide or reimburse hardware and software you’ll need, as well as books or conferences that promote continued learning.
• Company-sponsored life insurance.
• Open parental leave (includes maternity, paternity, and adoption). If you’ve been with Automattic for 12 months, your leave is fully paid.
• WordPress-branded laptop at your four-year anniversary. A spiffy set of wireless headphones at your seven-year anniversary.
• Paid two to three-month sabbatical encouraged every five years.
• We cover all costs of company travel, so dust off that passport! Your team will get together one to three times per year in locations around the globe.
• Other benefits are country-specific, and include health, vision, and dental insurance; matching retirement/pension contributions; childcare vouchers; income protection; travel insurance; and discount offers.

All Jobs Require

• Great communication skills. We’re a distributed team, so frequent and clear written communication is a must.
• Self-driven work ethic. You need to be a self-starter who loves taking initiative and seeing things through to completion.
• Curiosity and the desire to learn. Our business is changing and growing fast, who knows what will be the skills of tomorrow? Flexibility is key.

How to Apply

Does this sound interesting? If yes, please send a short email to jobs @ this domain telling us about yourself and attach a résumé as a PDF. Let us know what you can contribute to the team. Include the title of the position you’re applying for and your name in the subject.

Proofread! Make sure you spell and capitalize WordPress and Automattic correctly. We are lucky to receive hundreds of applications for every position, so try to make your application stand out. If you apply for multiple positions or send multiple emails there will be one reply.

If you’re reading this on a site other than automattic.com please ensure you visit automattic.com/work-with-us for the latest details on applying.




Source: Remote Global, Automattic