NOW HIRING: Marketing Operations Analyst

Company: Fastly
Website: https://www.fastly.com/
Headquarters: San Francisco, California, United States


Fastly helps the world’s most popular digital businesses keep pace with their customer expectations by delivering fast, secure, and scalable online experiences. Businesses trust Fastly to accelerate the pace of technical innovation, mitigate evolving threats, and scale on demand. Founded in 2011, Fastly powers online destinations including Airbnb, GitHub, Alaska Airlines, Pinterest, Vimeo, The Guardian, and The New York Times.

The worldwide cloud services market is projected to grow rapidly to $236 billion in 2020, according to Forrester, Inc. As more and more businesses move operations to the cloud, Fastly is well positioned to continue increasing CDN, cloud networking and cloud security market share with edge cloud services that reach beyond content delivery.

We’re building a better Internet. Come join us.


Marketing Operations Analyst

The Marketing Operations Analyst will own the analysis of Fastly marketing efforts and their impact on pipeline, revenue, and customer lifetime value. You’ll leverage data across product, sales and marketing systems to reveal trends and provide insights to optimize marketing efforts. Good insights are only possible with good data, so you’ll also create processes to improve and maintain data quality & hygiene.

The perfect candidate loves to solve difficult data problems, is not afraid to challenge assumptions, and enjoys building processes and standards. They’re great at translating complex information in an understandable way to their less technical teammates, and enjoy working in a truly global role with a remote team.


What You'll Do

• Analyze performance of all marketing programs, and work with stakeholders across marketing to advise on the return and optimization of their programs
• Improve decision making by building and refining reports and dashboards in Domo, Salesforce, and ad hoc reporting needs.
• Build connections and gather insights from Fastly data sources using data across product, marketing and sales
• Evaluate and improve data quality and cleanliness in Eloqua, Salesforce, and other systems

What We're Looking For

• Experience with B2B marketing KPIs & attribution models
• Deep knowledge of Salesforce.com data structure & reporting
• Experience writing SQL queries and ETL procedures. Expert Excel skills.
• Experience working with data warehouses and data visualization/BI tools (Domo, Tableau, Birst, PowerBI, etc)
• Strong self motivation and ability to work autonomously with a mostly remote team
• Excellent verbal and written communication skills, including the ability to document and present findings results for audiences of all levels.
• Team player; ability to establish trusted relationships with other Fastly team members.
• Ability to work with minimal supervision, maintain a high level of accuracy and integrity, and have excellent time management skills.
• At least five years of experience working in an analytical role, ideally focused in sales or marketing

Why Fastly?

• We have a huge impact. Fastly is a small company with a big reach. Not only do our customers have a tremendous user base, but we also support a growing number of open source projects and initiatives. Outside of code, employees are encouraged to share causes close to their heart with others so we can help lend a supportive hand.
• We love distributed teams. Fastly’s home-base is in San Francisco, but we have multiple offices and employees sprinkled around the globe. In fact, 50% of our employees work outside of SF! An international remote culture is in our DNA.
• We care about you. Fastly works hard to create a positive environment for our employees, and we think your life outside of work is important too. We support our teams with great benefits like up to 20 weeks of paid parental leave, options for free medical/dental/vision plans, and an open vacation program that enables our folks to take the time they need to recharge (some benefits may vary by location).
• We value diversity. Growing and maintaining our inclusive and diverse team matters to us. We are committed to being a company where our employees feel comfortable bringing their authentic selves to work and have the ability to be successful -- every day.
• We are passionate. Fastly is chock full of passionate people and we’re not ‘one size fits all’. Fastly employs authors, pilots, skiers, parents (of humans and animals), makeup geeks, coffee connoisseurs, and more. We love employees for who they are and what they are passionate about.
• We’re always looking for humble, sharp, and creative folks to join the Fastly team. If you think you might be a fit please apply!

Fastly is committed to ensuring equal employment opportunity and to providing employees with a safe and welcoming work environment free of discrimination and harassment. 

Employment decisions at Fastly are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability*, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate. Fastly encourages applicants from all backgrounds.

*Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Fastly. Please inform us if you need assistance completing any forms or to otherwise participate in the application process.

CLICK HERE TO APPLY

Source: We Work Remotely, Fastly

NOW HIRING: Customer Support Specialist

Company: Knack
Website: https://www.knack.com/
Headquarters: Remote


Hi, thanks for reading about our Customer Support Specialist (Europe) opportunity! We're glad you're here.

We're Knack, a code-free platform used by thousands of customers — from non-profits to the world’s biggest companies — to easily build custom apps, workflows, and databases.

Our Customer Success team is about much more than just responding to customer issues. As a Customer Support Specialist, you are in the best position to understand how our customers find value, how they use our product, and where they struggle.

A big part of this role is to make that knowledge count by helping us figure out how we can make our product and their experience with Knack — amazing.

We’re looking for an empathetic and patient person that enjoys solving tricky customer problems while looking for ways to improve customer experience in the long-run.

Knack is a 100% remote company, with a flat, consensus-driven culture. That means a huge amount of autonomy and ownership to define your work and impact, and the opportunity to have a major impact.

We also emphasize the journey over the destination. We're looking for applicants that are opinionated about what matters to them, and want to join a fun, passionate, close-knit team of high-quality human beings that above all enjoy working together. Hopefully, that's you!


Requirements

The primary role of this position is to provide customer support coverage during the general timezone of the European Union.

Because we’re a US-based company looking to provide EU support, this particular role has additional logistical considerations.

We prefer when teammates are supporting the timezone that they live in. This means that ideally you live somewhere in the EU timezone, preferably in the following countries: UK, Spain, Sweden, Ireland

We intend to fill this position with a contracted worker for any residents outside of the United States. This means that the specifics of this role may vary depending on where you work from. The role, and your relationship to Knack, must comply to the US's and your country's definition of what contract work entails.

Although we can consider residents of the US and other countries not listed above, please only apply if you are willing and able to adhere to your country of residence's contract worker obligations.


Role & Responsibilities

Here’s what you’ll be doing as a Customer Support Specialist:

• You’ll guide customers through learning to use Knack and help them to troubleshoot issues through email and our in-app messenger.
• You’ll speed up the resolution of issues by gathering information, reproducing issues, and recognizing patterns so we’re ready to tackle them as soon as we’re online.
• You’ll improve our product by gathering customer feedback and, over time, recognizing patterns and areas where customers are struggling that we need to address.
• You’ll advocate for our customers and work with our product team to help them understand what changes should be prioritized.
• You’ll help improve our knowledge base and other support materials by writing, creating, and updating content, and by making suggestions for new support content.
• You’ll help improve our internal support team resources, including writing canned responses, adding to our internal knowledge base, and making suggestions for improving processes.
• You’ll be the face of the company. Our customers interact with our Success team more than any other team in our company. When our customers think of Knack, they will think of the experiences they have with you.

About You

Here are some of the "must haves" to be successful in this role:

• You’re patient, empathetic, and enjoy working with customers. You don’t just want to resolve an issue. You get a kick out of making a customer’s day better and putting them at ease.
• You have at least one year of experience in a customer support role. You’ve been in the trenches and understand both the incredible value that customer support provides and the work that it takes to give customers a great experience.
• You’re comfortable working independently and finding answers without always having the option to ask someone. You’ll be the only person working in this region, so you’ll be on your own in the mornings before the rest of the team is online.
• You enjoy solving new problems every day and won't give up if you don't find the answer right away.
• You’re always on the lookout for ways to make things better for customers and you’re willing to advocate for those changes.
• You have excellent written communication skills. You can break down complex topics into easy-to-follow guidance while being friendly and professional.
• You have experience with writing or creating help content (i.e. articles, videos, etc.) and understand best practices for doing so.

Here are a few other hints that you might be the person we’re looking for (you match up with a number of these):

• You have a sense of humor, a sense of humility, and take your work much more seriously than you take yourself.
• You have experience supporting a highly technical, SaaS product or experience with technical troubleshooting related to APIs, HTML/CSS, or Javascript.
• You have experience communicating with customers from different countries and cultures.
• You are excited about exploring growth and career opportunities in customer success.
• You are comfortable advocating for what you need to do your best work.
• You are excited to work in an environment that emphasizes both autonomy and accountability.
• You are totally okay with big swings, wild experiments, and learning through failure.

About Knack

Knack launched in 2012 with one simple goal: to enable everyone to do amazing things with their data.

Knack makes it easy for anyone to build applications and workflows to make their data useful. Our customers use Knack to run their processes, departments, or even their entire companies.

We've been growing steadily since as we've built our team, perfected our product, and nailed our product-market fit.


So how are we different?

• We're bootstrapped: we've had to build something our customers actually pay for. This changes how you do things.
• We're 100% remote: and have been from the beginning. Every decision we've made has been based around optimizing our remote operations.
• We're all a little weird: and we like it that way. We're more than just chat avatars; we've all gotten to know each other, have grown together, and love working with each other.
• We enjoy the journey: we're in this for the long haul. We're not chasing an exit or the next round of funding. We're building something we're proud of and want to keep improving on.
• You can read more about Knack and the team here.

Benefits & Perks

The biggest benefit is our awesome team of Knacksters. We're a funny, humble, talented team of delightful human beings that above all enjoy working with each other, growing with each other, and supporting each other.


These benefits aren't that bad either:

• Define your work: find the location, environment, and schedule that is best for your life and work. It's not about separation, it's about optimization. Our only rule is an overlap zone of 11am to 4pm EST.
• Unlimited Paid Vacation: take the time you need to stay motivated, charged, and balanced. You'll get required days off for birthdays and knackiversaries.
• Paid Corporate Retreats: we get together twice a year at amazing locations to do normal human being things in person. We pay for your flight, lodging, and meals.

We are also passionate about learning and professional development. We provide multiple learning opportunities and encourage each other to continuously learn and grow:

• Long term growth and learning plans, with regular check-ins to help you level up on what's important to you.
• Have executive-level visibility into how the company is run and performing, including revenue.
• Get dedicated support from a success mentor who'll fast-track your on-boarding and give you the tools you need to be successful.
• Diversity
• We believe that different perspectives and backgrounds are what makes a company flourish. Knack welcomes all applicants regardless of race, gender, orientation, sexual identity, economic class, ability, disability, age, religious beliefs or disbeliefs, or status. We're proud to be an inclusive company with values grounded in equality and ethics, where we embrace diversity.

How To Apply

Are you currently so excited to apply that you can barely type? Then we want to hear from you! You can apply for this position by filling out the form below.

We’re accepting applications for this role until July 5, 2019, so you likely won’t hear from us until after that date. Qualified candidates will move on to video interviews to discuss the position in detail, meet the team, and talk through the fit. We're also big believers in paid trials whenever logistically possible.

CLICK HERE TO APPLY

Source: We Work Remotely, Knack

NOW HIRING: Product Designer

Company: Biteable
Website: https://biteable.com/
Headquarters: Melbourne and Hobart, Australia


Yoohoo. Biteable here. We’re on the lookout for a Product Designer to help us make the world’s simplest video maker even better. With millions of users, and millions more to come, we need someone that knows how to design products worth falling in love with. That’s you, right?


All about you

You’re customer-centric.  You’re big on customer research and user experience. And you champion the user’s needs wherever you go.

Design is in your DNA.  UX and interaction design are your bag. You understand iterative processes like design thinking. And you can feel it in your tum-tum when the pixels sit just right.

You’re an architect. You’re skilled in information architecture design which means your designs are not only beautiful, but purposeful too.

You understand people. You’re collaborative, inclusive and empathetic. You’re calm and confident when challenges arise. And you've got a sense of humor that you share generously.

You do data. You’re nifty with data analytics and metrics. You don’t wear a white coat, but you’re comfortable designing and analyzing experiments.

You listen. You’re open to new ideas and you share your own openly. You involve others in ideation and you like criticism as much as praise.

You think critically. You ask ‘why’ often and you like to dive deep on problems and solutions. You don’t take things at face value. Except for this job ad.


All about the role

• You’ll be joining an established design chapter and you’ll be working with autonomous teams.
• We imagine you’ll do stuff like on this list. You’ll decide your actual tasks in collaboration with those around you.
• Interface and UX design all the way through from ideation to release
• User interviews and surveys to understand pleasure and pain points
• Persuade and influence product direction
• Lead workshops and showcases to encourage collaboration
• Involve functional teams (like engineering, marketing, and product) in the design process
• Use systems to improve effectiveness and efficiency
• Move some pixels about 11 places to the left and 3 up

All about us

We are Biteable, a tech start-up that makes (jaw-dropping) videos possible for everyone. We stand apart in our market thanks to our dedication to studio-quality content and our passion for simplicity.


Since our launch in 2014 we’ve:

• Created a community of over 4.6 million users
• Rendered 9.6 million videos
• Raised $3.9 million in venture capital
• We’re growing fast and have offices in Melbourne and Hobart, Australia, with remote team members scattered around the world. We’re informal, structurally flat and fun to work with.

All about our culture

We believe in giving everyone a fair go. We welcome people of different backgrounds, experiences, and perspectives. We like it when everyone feels supported and free to create.

Our team members genuinely care about each other and define themselves as rigorous, respectful, open, supportive, honest, and egoless. Here are a few quotes that we didn’t make up:

“Biteable's team of smart, funny, engaged and caring people makes my work here enjoyable, every day. Being close to decisions and decision-makers helps me make an impact on our work.”

“The development team is a great group of people. They’re smart and interested in doing high-quality work, but foster a social and supportive atmosphere, too.”

“I’m thankful for the flexibility Biteable gives me around my family commitments. I really like that my team is open to new ideas and processes. And I enjoy that I get to work on a variety of problems with a mix of people with diverse areas of expertise.”


How to apply

We want you to start soon, so our application process is quick. To apply, send us your CV and a short cover letter about why you and Biteable fit together like the Eameses and Herman Miller.

We’ll review it and get back to you quick smart. We’ll then do two rounds of informal interviews. If it feels right for all of us, you’ll be on board faster than you can say ‘intuitive interface’.

CLICK HERE TO APPLY

Source: We Work Remotely, Biteable