NOW HIRING: Site Reliability Engineer

Company: Sketch
Website: https://www.sketch.com
Headquarters: Remote


Do you want to be part of a team that helps over one million designers create amazing products every day? We're looking for a full-time Site Reliability Engineer to join us.

At Sketch we work with a unique technology blend: MacOS, iOS applications and a cloud platform. As an SRE, collaborating with Full Stack Engineers in the Infrastructure team, you will be able to work on a diverse stack and projects. Your work will include projects like developing a system to dynamically scale our Sketch document rendering services, achieving the lowest latency possible for our live collaboration feature, or tuning up our databases to be able to grow from thousands to millions of ingested Sketch Artboards a day.

In your day to day, you will focus on shaping our cloud infrastructure and make sure all the pieces work well together, from development environments to metrics processing and observability, including security policies, network design, deployment strategies, high availability, etc.


Our stack

• Our stack is currently based on a mix of serverless and traditional server applications, along with other cloud services. Most pieces are deployed on AWS and automated through Terraform.
• Our backend APIs are deployed in a mix of Lambda services and also within containers in EC2.
• We also have some legacy services that we continuously migrate to AWS in order to have a consistent platform.

What will you be working on

• Automating our different product environments (development, production, etc.)
• Understanding and improving our platform behavior regarding scalability, observability and availability.
• Developing key infrastructure pieces for new projects
• Debugging, finding root causes, and helping to fix problems in production
• Improving security by managing developer authentication and authorization, as well as general auditing

Experience

• Experience developing in a programming language such as Python or Go
• Professional skills in Linux and have managed Linux-based cloud distributed systems in the past
• Experience with Infrastructure as Code tools such as Terraform

Key skills for the position

• Linux system administration
• Able to script and use configuration management tools to automate manual operations
• Understanding of the HTTP protocol and the behavior of production web services
• Excellent communication skills and a good written and spoken English

The ideal candidate

• You are proactive and have a "get the job done" attitude. You are also not afraid of getting deeper and deeper in order to debug a problem, especially in production.
• You like to back your decisions and proposals with arguments. As a part of a team with very skilled people, being an excellent team player is essential.
• There are always many things to do at Sketch. You need to be an organized and communicative person.
• You have experience with different stacks (mainly Linux based), technologies and production models and has participated actively on the build of important pieces of a cloud platform.
• You can overlap at least 6 working hours with European timezones.
• Even if you feel you are not 100% exactly the person described, we would still love to hear from you. We value anything that makes you different from the description.

Source: We Work Remotely, Sketch

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NOW HIRING: Account Manager

Company: Uscreen
Website: https://www.uscreen.tv
Headquarters: Washington, District of Columbia, United States


We are growing, and we’re looking for an amazing individual to join our team! We’re seeking a real champion for this position: a well-rounded person to help speak to customers and help manage them & on-board them onto the platform.

This means you will be speaking to customers constantly both from a sales stand point & account management stand point, to make sure they take advantage of the maximum potential they have with the Uscreen video platform.

Uscreen is an amazingly diverse, fast-developing video monetization platform, and the person joining us will play a pivotal role in our growth. This is a fast-developing industry, and we’ll need our customer champion to know every detail about our platform and how our customers can use it to maximize its value. Besides just owning all that sweet knowledge, you’ll need to be able to communicate it and educate our customers with ease.

Our team is incredibly smart, passionate, supportive, skilled, open to learning and constantly developing. We’re looking for someone who can match that energy.


About the role:

This is a customer facing role: you will be one of the first points of contact for our customers in order to educate them about the platform both from a sales stand point and account management. It will be your responsibility to provide our customers with solid answers and guidelines and tips on how to succeed with Uscreen.

We need an all around well rounded person who is good with customers from both a sales & customer service perspective in order to help manage their accounts long term.

We are looking for someone reliable and eager to work with us long-term. This is a full-time remote position and is not suited for a digital nomad lifestyle. We require a steady internet connection and a mandatory overlap of working hours with the rest of the team.


In this role, you will wear a few different hats, including:

• Speak to customers to make sure they are good with the platform and answer any questions they may have about their account, setup & sales questions.
• Setting up 1 on 1 calls to help customers get setup with the platform.
• Offering sales & account management support to help the customer succeed.
• Giving an in-depth analysis of customers websites and content to offer them tips and tricks to succeed (and don’t worry, we have our marketing team watching your back)

Important Requirements (Please read All):

Must have:

• 2+ years in Customer service, account management or sales
• Must have a great personality and comfortable speaking to customers
• Must be comfortable being on camera.
• Must speak English clearly and be easy to understand.
• Must be comfortable learning a technical platform and supporting our customers in helping them get setup & on-boarded.
• Remember this requires some technical knowledge & support for customers.
• Experience in SaaS or other software related fields.
• A fully functional workstation & quite working space.
• Able to overlap with our Washington DC based team.
• Quick to learn and able to understand our platform as well as the video & OTT industry.
• Able to manage your own time.

Benefits:

• Full-time (40 hours per week). We want to make it clear that this is NOT a freelance / part-time position you can do in tandem with other professional endeavors
• Amazing, young and motivated team
• Work from anywhere (OK, almost anywhere…), as long as you have regular overlap with Eastern Time business hours and can schedule overlap with Pacific Time business hours when needed for customer calls.
• 20 paid days off per year (eligible after the first 3 months with the company)
• Budget for personal development

About Uscreen:

Uscreen is the world’s leading video monetization platform. We help thousands of creators, entrepreneurs, fitness trainers, coaches, entertainment companies and various other experts launch their own video-on-demand streaming service and make money selling videos online. Think of it as building your own “Netflix”. We are a lean startup but are fully independent, privately held and profitable.

We are a SaaS company with an agile, but structured environment. Uscreen is a remote-first company, with our team members distributed across the world. However, we do have rules and guidelines set in place to make sure everyone is delivering their best work and maintains an overlap with the rest of the key members of the team.


HOW TO APPLY:

• We review the applications and email candidates who qualify for the second round
• The qualified candidates will be asked to do a test task: usually a video of yourself answering a few questions
• After we review the submissions, we will organize a Skype interview with the successful candidates

Please note that due to the high volume of applications, we are only able to respond to successful candidates.


Source: We Work Remotely

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NOW HIRING: Social Media Content Specialist

Company: ICUC Social
Website: https://icuc.social
Headquarters: Global


ICUC - The global leader in social media management servic

Position Title: Content Specialist (full-time & part-time roles available)
Position Type: Hourly ($10-11 USD / Hour) + benefits
Shifts Available: 8:00 am to 4:00 pm CST, 4:00 pm to 12:00 am CST and 12:00 am to 8:00 am CST.

Bring YOUR passion to OUR team!

Do you love all things social media? Are you extremely detail-oriented and organized? Would you like to help manage the online reputation for some of the world’s largest brands? If you answered yes, we have an exciting opportunity for you! ICUC Social is looking for social media Content Specialists to join our unique, remote team who are available to work a variety of shifts - including days, evenings, overnights, and weekends.

Applicants must be prepared for a fast-paced, self-motivated, entrepreneurial lifestyle. You will be given the opportunity to work with a diverse group of people in a fun and ever-changing industry!​


Our Brand:

ICUC Social is a global team of 350+, that acts as an extension of our client’s brand on social media. Providing scalable management, protection, and revenue-generation services, we are thoughtful and revel in working with a range of clients across industries. We have specializations in several categories, with intimate knowledge of key metrics and a portfolio of work to prove it. Our Social Media Management Services are first-rate, and our work speaks for itself.

Our services include Review Management, Social Content, Strategy, Moderation, Community Management, Social Listening and Reporting, and more! Click here to learn more.


The Role:

• Monitor and respond to comments on the client’s social accounts on behalf of the client, using their unique, brand voice
• Enforce the online community's safety and usage policies across multiple content areas and ensure that guidelines and rules are adhered to
• Craft engaging responses that encourage participation and the development of user-generated content to ensure that the online community is achieving its objectives

The Perks:

• 100% remote work from home - no commute to the office
• Bring your job wherever you go - all you need is a reliable internet connection and laptop
• Work with a diverse group of individuals - we’re global and so is our workforce
• You get to share your knowledge and expertise with our client’s customers
• All this plus a competitive compensation and benefits package!

What you need:

• Must have exceptional communication skills both verbal and written.
• Must be able to demonstrate experience with social media tools & interact with online community tools such as forums, blogs, user-generated content, etc.
• Must have substantial knowledge of the Internet including following current trends.
• High level of attention to detail with the ability to multitask
• Strong written communication skills - spelling, punctuation, grammar, etc.
• Experience writing, editing, and crafting engaging content in the social media space using brand voice and following established guidelines
• Exceptional customer service skills with the ability to adjust written tone and voice to match each individual customer
• Experience with and knowledge and understanding of all social platforms
• Ability to work independently and collectively in a unique virtual environment
• High-speed internet connection (no data restrictions)
• PC/laptop or Mac: Processor of 2 gigahertz (GHz) or faster. RAM: 6 gigabyte (GB)Display: 800x600, Camera (built-in or external), Headset with microphone, Operating System: Windows 8.1 or higher - For Macs, OSX 10.9 or higher Browsers: Chrome / Firefox / Safari / Opera / I.E. Anti-virus: Windows Defender or Mac Security Updates

Successful candidates will be required to undergo a criminal background check.

Source: We Work Remotely

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