NOW HIRING: Cloud - SRE Tech Lead

Company: Elastic
Website: https://www.elastic.co
Headquarters: Worldwide


Elastic is a search company with a simple goal: to solve the world's data problems with products that delight and inspire. As the creators of the Elastic Stack, we help thousands of organizations including Cisco, eBay, Grab, Goldman Sachs, ING, Microsoft, NASA, The New York Times, Wikipedia, and many more use Elastic to power mission-critical systems. From stock quotes to Twitter streams, Apache logs to WordPress blogs, our products are extending what's possible with data, delivering on the promise that good things come from connecting the dots. We have a distributed team of Elasticians across 30+ countries (and counting), and our diverse open source community spans over 100 countries. Learn more at elastic.co


About The Role

You will be responsible for technical leadership in several functional areas of Elastic’s Cloud offerings. You will lead by example and should participate in coding, debugging complex failure scenarios, and triaging bugs. You’ll analyze the current system, it’s strength and limitations. You will participate in roadmap and project planning efforts and will have ownership for delivering it. You’ll be participating in project management efforts as the teams execute on plans, and you’ll have a role in communicating progress and status to stakeholders.


Engineering Philosophy

Managing a highly complex distributed system that is easy to operate via elegantly designed components and APIs is a non-trivial effort. It requires solid software development skills, and more importantly, a sharp mind and the ability to think like a user. We also care deeply about giving you full ownership of what you’re working on. Our company fundamentally believes great minds achieve greatness when they are set free and are surrounded and challenged by their peers, which is clearly visible in our organization. We feel that anyone needs to be in a position to comment on truly anything, regardless of his or her role within the company.


What you will be doing

• Help lead the SRE team manage thousands of Elasticsearch clusters in our SaaS offering
• Provide technical leadership for several functional areas in the SRE team like monitoring, platform security, IaaC, incident management, and more
• Combine Elastic’s products (like Elasticsearch, Kibana, Beats, Machine Learning) with cloud management technologies like Kubernetes &Docker to build reliable and scalable Cloud solutions for customers
• Work with the team to help build scalable solutions to deliver the best customer experience on our SaaS offering.
• Build and operate mission critical services on a globally distributed level, using Cloud hosting providers like GCP, Azure, etc.
• Have a scope that covers contributing to technical plans and direction within Cloud and across other product teams in Elastic
• Understand our company strategy and help guide our Cloud product’s direction to realize it
• Lead the technical decision-making for multiple projects and initiatives
• Translate high level technical guidance into actionable direction for the teams and initiatives
• Work with a distributed team of engineers from all across the globe
• Work with Support and other teams across Elastic to respond to escalations
• Interact with other Principal Engineers to coordinate and align technical direction and strategic plans across multiple areas
• Create technical designs and POCs for new efforts and expansion into new Clouds and regions
• Be hands on with the codebase. Review work done in the team, and provide constructive feedback
• Drive alignment with the coding practices and standards of the team

What you will bring along

• Experience building and operating globally distributed SaaS, with a track record of delivering reliable and scalable services
• Experience developing and reviewing complex technical requirements, and translating them into actionable tasks for engineers
• Ability to communicate well with individuals and groups to accomplish a common set of goals
• Previous experience providing technical leadership for a team of engineers
• Previous experience in an ownership role for technical direction and strategy
• Previous experience working with stakeholders outside of Engineering
• Experience leading a team to fulfill requirements for a compliance framework (SOC2, HIPPA, etc.)
• Experience triaging and responding to production service outages
• Proven ability to identify and remediate common hosting environment and software security problems

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Additional Information - We Take Care of Our People

As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do.

We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do.

• Competitive pay based on the work you do here and not your previous salary
• Health coverage for you and your family in many locations
• Ability to craft your calendar with flexible locations and schedules for many roles
• Generous number of vacation days each year
• Double your charitable giving — we match up to 1% of your salary
• Up to 40 hours each year to use toward volunteer projects you love
• Embracing parenthood with minimum of 16 weeks of parental leave

Elastic is an Equal Employment employer committed to the principles of equal employment opportunity and affirmative action for all applicants and employees. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status or any other basis protected by federal, state or local law, ordinance or regulation. Elastic also makes reasonable accommodations for disabled employees consistent with applicable law.

CLICK HERE TO APPLY


Source: Remote Global, Elastic

NOW HIRING: Senior Software Engineer – Capacity Tools

Company: Fastly
Website: https://www.fastly.com
Headquarters: San Francisco, California, United States


Fastly helps people stay better connected with the things they love. Fastly’s edge cloud platform enables customers to create great digital experiences quickly, securely, and reliably by processing, serving, and securing our customers’ applications as close to their end-users as possible — at the edge of the internet. The platform is designed to take advantage of the modern internet, to be programmable, and to support agile software development.

Fastly’s customers use our edge cloud platform to ensure concertgoers can buy tickets to the live events they love, travelers can book flights seamlessly and embark on their next great adventure, and sports fans can stream events in real time, across devices. They include many of the world’s most prominent companies, including Spotify, Alaska Airlines, Hulu, The New York Times, and Ticketmaster.

We're building a more trustworthy Internet. Come join us.


Senior Software Engineer - Capacity Planning Tools

The Capacity Planning Tools Team creates the customized tools needed to efficiently build out Fastly’s Network and Datacenter Infrastructure. As we operate our own hardware in colocation facilities, there are many components to track, from hardware orders to go-live dates for the finished sites. Better insights into the operations of these projects contributes in a very direct way to Fastly’s financial health, and the ability of team members to make strategic decisions for our growth.

Most of our internal tools are written in Python, Javascript, or Go. They provide REST-APIs and web-frontends created in React.

We are looking for a Software Engineer to join our Infrastructure Team to help us develop, improve, and maintain internal tools for building our data center infrastructure.


What You'll Be Doing

• Design, write, test, and deploy web-applications.
• Look for opportunities to reduce manual workloads for Infrastructure team members and develop your ideas into full-fledged features.
• Deploy improved workflows and UX components that reduce toil and enable people to enjoy their day to day tasks.
• Provide support and improvements to stakeholders after features are deployed.
• Provide an enhanced view of the operations of the infrastructure team as it affects the core financial success of Fastly as a company.
• Verify and track hardware purchases, depreciation schedules, and capex budgets
• Allow team members to create, reference, and revise hardware and network architecture designs
• Manage the life-cycle of Fastly’s data center locations and assist with the execution of multi-faceted deployment projects
• Enables insights into the global Internet, including interconnection, hardware performance, and network troubleshooting

What We're Looking For

• 5+ years working on heavily used web-application projects.
• Proficiency in React, Javascript, HTML5, CSS3, and Nodejs ecosystem.
• Proficiency in SQL and experience working with large datasets.
• Experience gathering requirements for new features and modifications of existing systems, with a track record of taking ownership and driving components to completion.
• You needn’t have a formal CS education; suitable experience is just as relevant.
• Communication skills and empathy with end users are a must, as you will be collaborating directly on their day to day workflows.

We value a variety of voices, so this is not a laundry list. In addition to the above, candidates with domain expertise in the following, will be better able to assist in building out these systems:

• Hardware provisioning and/or logistics
• Data center operations
• Network infrastructure builds

Why Fastly?

We have a huge impact. Fastly is a small company with a big reach. Not only do our customers have a tremendous user base, but we also support a growing number of open source projects and initiatives. Outside of code, employees are encouraged to share causes close to their heart with others so we can help lend a supportive hand.

We love distributed teams. Fastly’s home-base is in San Francisco, but we have multiple offices and employees sprinkled around the globe. In fact, 50% of our employees work outside of SF! An international remote culture is in our DNA.

We care about you. Fastly works hard to create a positive environment for our employees, and we think your life outside of work is important too. We support our teams with great benefits like up to 20 weeks of paid parental leave, options for free medical/dental/vision plans, and an open vacation program that enables our folks to take the time they need to recharge (some benefits may vary by location).

We value diversity. Growing and maintaining our inclusive and diverse team matters to us. We are committed to being a company where our employees feel comfortable bringing their authentic selves to work and have the ability to be successful -- every day.

We are passionate. Fastly is chock full of passionate people and we’re not ‘one size fits all’. Fastly employs authors, pilots, skiers, parents (of humans and animals), makeup geeks, coffee connoisseurs, and more. We love employees for who they are and what they are passionate about.

We’re always looking for humble, sharp, and creative folks to join the Fastly team. If you think you might be a fit please apply!

Fastly is committed to ensuring equal employment opportunity and to providing employees with a safe and welcoming work environment free of discrimination and harassment.

Employment decisions at Fastly are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability*, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate. Fastly encourages applicants from all backgrounds.

*Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Fastly. Please inform us if you need assistance completing any forms or to otherwise participate in the application process.

CLICK HERE TO APPLY


Source: Remote Global, Fastly

NOW HIRING: Technical Sales Support Agent

Company: ReCharge Payments
Website: https://rechargepayments.com
Headquarters: Santa Monica, California, United States


With over 10,000 online merchants launching subscriptions and over 1,000,000 subscribers powered by ReCharge we're processing tens of millions of dollars in sales every week. Our mission ‘to empower store owners through long term relationships' began five years ago as a bootstrapped startup and today we're at the forefront of recurring billing software with over 130 remote-first employees around the globe.

In a Technical Sales Support role, you’ll initially join our Customer Success team as a Technical Customer Support Agent where you will spend 6-9 months learning about our product and our clients - we believe that this is the best way for you to build a solid foundation for a career on the Growth team.

After your time spent on the Customer Success team, you will move into either a Partner Manager or Solutions Consultant role on the Growth team depending on your skills and interest.


What You'll Do

• Live by and champion our values: #ownership, #empathy, #simple-solutions.
• Use your technical expertise and customer service skills to resolve questions and issues for our online merchants
• Communicate clearly in writing to both technical and non-technical people
• Document and build new tools to improve support flows
• Identify patterns, recommend improvements, and filter out unimportant issues
• Author documentation for our customer-facing Help Center
• Assist with successful on-boarding of new customers

What You'll Bring

• 2+ years of experience in technical customer support at a SaaS company, or similar
• Experience and/or interest in developing into a sales or growth role
• Proficiency with a ticketing technology platform: i.e. HelpScout, Zendesk preferred
• Resourcefulness: you'll figure out what needs to be done, and you find ways to make it happen
• A passion for problem solving: an excitement for a tricky problem or a new challenge
• A sense of urgency and a satisfaction from going above and beyond to provide solutions
• An exceptional eye for detail and excellent organizational and communication skills
• Ability to work remotely and desire to make an impact at a boot-strapped start-up
• Excellent customer service and English fluency (written and spoken)
• A ‘winning as a team’ attitude and a polite, patient, caring, calm and professional demeanor
• Basic knowledge of HTML, CSS, Javascript (knowledge of other programming languages a plus)
• Ability and desire to work shifts ranging from 9am-5pm PT and some weekends on a rotation

ReCharge Payments is an equal opportunity employer. In addition to EEO being the law, it is a policy that is fully consistent with our principles. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status such as race, religion, color, national origin, sex, sexual orientation, gender identity, genetic information, pregnancy or age. ReCharge Payments prohibits any form of workplace harassment.

CLICK HERE TO APPLY


Source: Remote Global, ReCharge Payments

NOW HIRING: Lead Data Analyst

Company: Hometime
Website: https://hometime.io
Headquarters: Sydney, New South Wales, Australia


Hometime is the largest and fastest growing Airbnb property management company in the APAC region.

We are industry leaders, recognised by Airbnb as Professional Co-Hosts. We pride ourselves on delivering five star service to both our hosts and our guests.

Hometime currently operates throughout Australia and New Zealand, and our team is growing fast as we consistently add new markets.


What it’s like to work at Hometime:

• We empower people to do their best work
• We believe a great business starts with great people and we leverage talent across the organisation to drive our strategy, solve complex challenges and adapt to the market
• We really do have a fantastic team who are genuinely a pleasure to work with
• Incredible learning opportunities in building and scaling a high growth technology business
• Our success depends on your success

About the Role:

**This job can be done remote or in one of our Sydney/Melbourne offices.

We are looking for a Lead Data Analyst to help us structure, integrate and generate insights from a rapidly growing our proprietary, market and third party-data sets. We will rely on you to build data products that will help us refine our portfolio strategy, develop new value propositions to large pool of property owners across Australia and eventually beyond and in this way play an integral part of the overall business growth strategy and execution.

In this role, you should be highly analytical with a knack for structured and systematic thinking with structured and systematic thinking statistics and entrepreneurial drive. We want you to challenge us yet at the same time find clear and actionable solutions that could take our business to the next level. We also want to see a passion for technology and advanced data solutions, such as data mining, classification and machine-learning.

Your goal will be to help our company analyse trends to make better decisions and develop new customer offerings.


Responsibilities:

• Managing, maintaining and improving the quality of our data sets as well as sourcing and integrating third-party data when necessary
• Working alongside our Engineering teams to improve and evolve our data infrastructure and supplement it with tools that would help teams across the business easily obtain the insights they need;
• Working alongside business, operations and leadership teams to develop custom analysis and insights that would supplement strategic decisions;
• Supporting our pricing and revenue management functions;
• Supporting initiatives for data sourcing, storage, integrity and normalization.
• Proactively spotting new commercial and operation improvement opportunities that would help us evolve our operational offering as well as manage business with a rapidly increasing scale.

CLICK HERE TO APPLY


Source: We Work Remotely, Hometime

NOW HIRING: Director of Growth Marketing

Company: Sketchbook Skool
Website: https://sketchbookskool.com
Headquarters: Amsterdam, Netherlands & New York City, United States


Send your resume and a brief description about why you’re interested in this role to careers@sketchbookskool.com. Applications without a cover note will not be considered.


THE ROLE:

We’re hiring our first Director of Growth Marketing to optimize company revenue goals across courses and new education products launching in 2020. You will be responsible for growth strategy and analytics, coordinating and executing growth programs, and optimizing the revenue funnel. Your goal is to drive the company towards revenue targets, growing our customer base, driving loyalty, and increasing lifetime value.

With the big picture in mind and a firm grasp on the details, you’ll execute on your strategy, identify and solve bottlenecks, and deliver an amazing customer experience while keeping the business needs in mind. You will work directly with the founding team to reinvent how we intelligently reach new and existing customers.

Sketchbook Skool is the go-to resource for fun and engaging online art instruction. To reflect this new market position, we are rebranding and re-launching our website early 2020.


IN THIS ROLE, YOU WILL:

• Develop growth strategy, pinpoint KPIs, and work towards achieving them
• Build a data-driven growth infrastructure plan to optimize marketing and revenue growth
• Report and analyze growth performance
• Develop and implement the overall e-commerce strategy to ensure revenue growth through increased customer acquisition and conversion
• Oversee marketing automation and email marketing, optimizing as needed
• Oversee paid acquisition and lead generation, optimizing as needed
• Identify messaging strategies based on analytical insights from user behaviors
• Oversee content marketing, social, and SEO, optimizing as needed
• Develop and implement a customer loyalty/referral program Cultivate a rigorous test-and-learn mindset to acquire members while consistently lowering CAC
• Recruit, manage, and grow the marketing team, including agencies, as needed

Our ideal candidate has a track record of success at growing businesses, ideally in tech or e-commerce. You love both building and optimizing, and both strategizing and doing. You are a structured and creative thinker, able to toggle easily between the big themes and the little details. You love working with a lean team who shares a commitment to the customer!


OUR IDEAL CANDIDATE HAS:

• 6+ years of hands-on experience in a fast-paced environment working in growth, strategy, marketing, or a related field
• A data-driven mentality with an ongoing commitment to leveraging analytics, always
• Experience and understanding of the following platforms preferred: Active -Campaign, Google Analytics + Tag Manager, Google Analytics, Thrive Cart
• Deep experience designing, testing and executing campaigns using triggers and segmentation rules to drive user behavior through email, web, and social channels
• An obsession with detail, high standards, organization, and planning
• Experience or interest in art, media, or subscription services

BENEFITS:

• Work remotely with a competitive compensation package
• Profit sharing and/or performance-based bonus opportunities
• Flexible working hours
• Title commensurate with experience
• Become a part of a growing company that is changing people’s lives for the better
• Join a culture that values clear and kind communication, a dedication to crafting incredible products and content, and value for work/life balance

Source: We Work Remotely