NOW HIRING: Technical Support Engineer

Company: Kinsta

Website: https://kinsta.com

Headquarters: Austin, Texas, United States

Kinsta is a modern cloud hosting company focused on WordPress hosting. We run our services on cutting-edge technology and we are proud of the level of support we offer to our customers. Our talented and motivated team is scattered across the globe with team members hailing from every continent but Antarctica! We're constantly on the lookout for great talent to join our awesome team. If you’d like to become part of the Kinsta family, hit apply!

Our client base is growing steadily and we’re looking for a competent Support Engineer with exceptional communication and technical skills who can provide enterprise level technical support to our customers via our live chat support system.

Support at Kinsta is not an afterthought; it is part of the Kinsta DNA and culture to provide world-class support to our customers.

As a Kinsta Support Engineer you will:

• Take ownership of issues reported by customers and see problems through to resolution.
• Research, troubleshoot, and identify solutions to resolve customer issues.
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
• Provide prompt and accurate feedback to customers.
• Crave knowledge and continue to hone and improve your own technical and non-technical skills.

This role's shift need is Monday-Friday 4pm-12am UTC (our team uses UTC for scheduling).

Requirements

• The ideal Kinsta Support Engineer is technically knowledgeable, upbeat, professional, curious, and self-motivated.
• Excellent support is one of the cornerstones of our business, and we have the best support team in the business. Our clients have come to expect industry-leading support and it's our pleasure to deliver that to them. As a result, we're extremely careful about adding new Support Engineers to our team.
• We hire Support Engineers with a variety of different backgrounds and expertise - some of us are Linux systems administrators, others have previously worked as WordPress developers, while others are technically-knowledgeable internet generalists who have mastered the art of customer service. The underlying shared background amongst us all is our passion for serving our customers.

All of our Support Engineers must meet the following core requirements:

• Completely fluent in English with excellent written communication skills.
• Capable of thriving in a fast-paced and occasionally stressful environment interacting with multiple clients simultaneously while maintaining a professional and friendly tone.
• A strong understanding of and experience with the following technologies: Linux, NGINX, MySQL/MariaDB, PHP, DNS, CDN, and caching (object and page).
• Familiar with WordPress: database structure, file/directory structure, wp-config.php directives, and other common WordPress topics. Experience with WP-CLI preferred.
• Consummate professionalism: we're a distributed team and we expect you to act like the professional we know you are. That means being a member of the Kinsta team requires excellent communication, rock-solid reliability, and the drive to bring your best effort to bear on your work every single day.
• While a portion of our Support Team’s work certainly involves WordPress itself, our Scope of Support is centered around the LEMP stack as well as our hosting platform and environment. For this reason, system administration skills will take center stage during the majority of a Support Engineer’s daily activities.

Bonus points:

Completely fluent in a second language. Languages we're currently targeting include: Dutch, French, German, Italian, Japanese, Portuguese, and Spanish. If you are fluent in one of these languages or one not listed, please highlight this information when you apply!

Prior experience working with customers over live chat in a technical role in a fast-paced environment - particularly experience providing live support for web hosting built on a LEMP stack

Benefits:

• This is a fully remote role. Our Support Engineers can work from anywhere with reliable broadband internet access and electrical infrastructure
• Fully remote culture with a globally distributed, international team
• In order to ensure that everyone has time to rest and recharge, we offer Flexible paid time off
• This position offers a great deal of flexibility, responsibility, and opportunity for growth for the right candidate
• We always use the latest version of everything: PHP 7.4, NGINX, Ubuntu 20.04, Linux containers, Google Cloud and more, so you’ll be able to work with a bunch of exciting technologies and use them every day!

Kinsta is proud to be an equal opportunity employer. We will not discriminate and we will take actions to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, promotions, and other conditions of employment against any employee or job applicant on the bases of race, color, gender, national origin, citizenship, age, religion, creed, disability, marital status, veteran’s status, sexual orientation, gender identity, gender expression, or any other status protected by the laws or regulations in the locations where we operate.

By applying to one of our positions, you agree to the processing of the submitted personal data in accordance with Kinsta's Privacy Policy, including the transfer of your data to the United States, which does not have a GDPR-equivalent data protection law.

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Source: Remote OK, Kinsta

NOW HIRING: Lead Software Engineer – Studio

Company: InVision

Website: https://www.invisionapp.com

Headquarters: New York, United States

InVision is the digital product design platform used to make the world’s best customer experiences. We provide design tools and educational resources for teams to navigate every stage of the product design process, from ideation to development. Today, more than 5 million people use InVision to create a repeatable and streamlined design workflow; rapidly design and prototype products before writing code, and collaborate across their entire organization. That includes 100% of the Fortune 100, and organizations like Airbnb, Amazon, HBO, Netflix, Slack, Starbucks, and Uber, who are now able to design better products, faster.

Our team is in search of a Lead Software Engineer to help us change the way digital products are designed.

About the Team:

We are looking for a DevOps Engineer to help us build functional systems, improve monitoring and optimize our build pipeline in an effort to improve the Studio and Craft customer experience. We work in scrum agile iterations on short-term deliverable cycles. We look to deliver our latest features to our customers on a weekly basis. We’re motivated to not only deliver the best products but also to personally achieve. One of the central objectives of our company is to keep our team of hardworking specialists content and motivated.

That’s why we need you, a devoted DevOps engineer, to be part of our superstar team. You will have the exciting opportunity to drive our capacity for triaging and handling operational issues while advising our team on engineering systems that will make our entire codebase more reliable, testable, and scalable. You will also advance innovative/comprehensive tools and practices to improve deployment and testing. If you want to play an integral role in planning processes with the support of our entire engineering team, then consider working for us.

What you’ll do:

• Interact with team members to improve our engineers’ tools, technology stack, and application performance and stability.
• Analyze, organize, and provide in-depth code reviews to improve applications dynamically and ensure the timely completion of operations projects.
• Resolve operational concerns through collaboration with upstream support groups and various engineering teams to plan updates.
• Troubleshoot production issues to address technical commitments and boost sustainability.
• Expand the DevOps team by attracting exceptional teammates, and ensure their success by acting as a liaison between upper management and employees.
• Engineering Velocity - build infrastructure experience CI, (Github Actions, Jenkins, Codeship). Identify and resolve CI bottlenecks.
• Support for the Automation team by helping in CI integrations and optimizations.
• Operations (spans multiple squads) - Monitoring and Alerting, Logging and tracing (Loggly, Datadog), etc., Supporting our backend services including Auto updates.
• Package upgrades: Security keeping packages up to date based on vulnerabilities identified from Snyk or Security, Electron Upgrades, React Upgrades, etc., (Package upgrades need to be coordinated with render, publishing, and screen design)
• Monitoring - Consistent application monitoring, logging, and aggregated dashboards would allow us to have “at a glance” insights into the runtime health of the product.
• Performance - Supporting performance as a first-class CI/CD metric to allow us to find regressions before users do.
• Testing - Improved testing infrastructure, including cross-browser/cross-device testing, would greatly improve quality and consistency for customers.
• Releasing - Introducing a canary channel, PR builds, nightly builds, and scheduled/verified releases in an effort to greatly improve our agility in shipping both internally and externally.

What you’ll bring:

• Bachelor’s degree in engineering or relevant experience
• Proficiency in deploying and maintaining applications
• Ability to construct and execute application status monitoring
• Knowledge of software automation production systems, including code deployment
• Working knowledge of software development methodologies
• Previous experience with high-performance and high-availability open source web technologies
• Previous experience with version control best practices and technologies (i.e. GIT, SVN)
• Experience in some of the following languages - Go, Javascript, TypeScript
• Experience in optimizing/configuration some of the following technologies - Github Actions, Electron, Sentry, Webpack, NPM, BugSnag, Datadog, Loggly, LaunchDarkly, Codeship, Docker, Dependabot

About InVision:

InVision offers an incredibly unique work environment. The company employs a diverse team all over the world. Each InVision team member is given the freedom and tools to do their best work from wherever they choose.

The benefits we offer in the United States and Canada include competitive health plans and retirement plans. Some InVision-wide benefits offered to all employees across the globe include a flexible vacation policy, monthly coffee shop stipends, annual allowances for books related to your profession, and home office setup & wellness reimbursements. InVision is an international employer so some benefit offerings will vary from country to country.

InVision is proud to be an equal opportunity workplace. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

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Source: Remote Global, InVision