NOW HIRING: Lead Full Stack Developer

Company: Blackthorn
Website: https://www.blackthorn.io
Headquarters: New York, United States


Location: Remote, on 100% of EST hours
Report to: CTO


Description

Blackthorn is looking for a full stack dev to set standards for our team. You’ll be sharing this with our CTO, dividing up his responsibilities. You’ll be setting standards for four other devs with a growing team.
The position requires above average attention to details, concern for the exact correctness of work, and a strong commitment to tasks completed on time. You will take work seriously, have a strong sense of duty, and discipline. A somewhat faster-than-average pace will be the norm for this position. Detailed, specialized work is the major focus.

The position will provide security in a stable work environment, allowing you to plan for, focus on and complete tasks on hand. When changes in the nature of the work occur, you will receive direction, training and support. The position will generally be task oriented, requiring you to have a conservative, careful, and cautious approach to work.

You’re a tinkerer. You’re a specialist. You don’t classify yourself as an expert in any one language. You have a personal, public repo of projects you’ve tested just because you enjoy it. You prefer writing code 90% of your day. You’ll make magic happen with our Events app.

You’re someone who'll try to do something even if it doesn't make sense all for the sake of seeing if it breaks something.


Role Brief

• Write and review full stack code (Angular, React, Node, Mongo, and a lot more)
• Set standards for the team
• Write and review internal documentation

Why is our work important

Our apps provide our customers what they’re looking for with Events and Payments without being hard to set up. Most apps in our space take weeks to implement. Our apps take hours and they work more flexibly, achieving significantly more functionality than our competitors’.


Trajectory

IC (individual Contributor) or Management. We’re at the precipice of the classic SaaS hockey stick growth chart and are now starting to scale, so those who produce will be able to define their own path. We deliver a bigger scope of your responsibilities then larger companies and your impact will be directly quantifiable to the success of the company and our customers.


Onboarding Process

You’ll work with our internal teams to learn our stack and vision over the course of many months, but you will be expected to begin contributing within a few days.


What the job will bring you

A deep sense of satisfaction. A chance to continuously learn, be challenged, and deliver functionality to customers who crave it. Generally speaking, we deliver what’s most popularly requested to fill needs not filled by other apps in the marketplace, in a way that we think will provide the best UX. And we love our team. Meaningful work and meaningful relationship is why we are here.


Responsibilities

• Review PRs from the team. The buck stops with you before code makes it into the master branch
• Execute on tickets
• Write APIs
• Design the architecture with the team
• You’re not a robot, you’re a thinker. You challenge

Tech Requirements

• Very efficient with code
• You know tooling very well
• 5+ years system admin experience
• Linux/Bash/ZSH
• SSH
• Cron
• Apache/NGINX
• SSL/OpenSSL
• 5+ years DBMS experience
• Design
• Normalization
• Maintenance (Backup/Pruning)
• 5+ years with server side development using varied stacks and frameworks
• PHP/Laravel/Codeigniter
• Ruby/Rails
• Python/Django
• Node.JS/Express/Koa
• Go, Rust, etc.
• 3+ years experience designing and implementing REST API's
• 3+ years working with NoSQL databases
• MongoDB
• Kafka
• Casandra
• Redis
• 3+ years with Node.JS
• 3+ years Dev-ops experience
• Amazon AWS
• Microsoft Azure
• Google Cloud Platform
• Programming language polyglot (min. 3 unrelated languages)
• 3+ years of automated testing/linting processes and applications
• 5+ years front-end experience
• HTML/CSS
• Javascript/Angular/React
• Mobile development experience

Non-tech Requirements

• Excellent English written and oral communication
• Detailed and organized
• Happy working from home
• Self-learner
• Happy in a fast-paced environment

Personal Requirements

• Keen eye for detail and a commitment to excellence
• Good intuition
• Be willing to help your teammates, share your knowledge with them, and learn from them
• Be open to receiving constructive feedback and turning it into process improvements
• Excellent English written and oral communication
• Detailed and organized
• Happy working from home
• Self-learner
• Happy in a fast-paced environment
• Concern for getting work done on time and correctly
• High standards of quality and accuracy
• Must be comfortable in making decisions in area of specialty or expertise

What We Offer

• An incredible team of smart and supportive people
• A deep feeling of satisfaction and completion
• Work from home
• Health insurance
• Annual company trip. This year we’ve rented an 11 bedroom Airbnb in Orlando.
• Pledge 1% - time off during the year for helping nonprofits
• 401k (no matching yet)
• Maternity/Paternity Leave

Our hiring process

• Emails back/forth with CEO (Q&A)
• Behavioral fit test (from Predictive Index)
• Provide prior proof of your QA work
• Chat with the CTO
• You can talk to anyone on our team if you want
• Chat with CEO
• Offer letter or decline

About Blackthorn

We have three native apps on the Salesforce AppExchange for managing Events, Payments, and Donations. We’re a growing, internationally distributed team in four countries. We move fast and have significant structure in our product build process. Everyone on our team has deep experience within their respective roles. Our customers span from 1 person companies to Fortune 500s.

CLICK HERE TO APPLY


Source: Best Remote Job, Blackthorn

NOW HIRING: Tax Writer

Company: Wealthsimple
Website: https://www.wealthsimple.com
Headquarters: Remote


To be considered, please fill out this form below, we are not accepting resumes/CVs: https://forms.gle/7o19aokatHfnEhMVA


Wealthsimple makes financial tools that are easy, accessible, and transparent. We are on a mission to democratize access to world-class financial tools and information for everyone, regardless of age, net worth, background, or education. With over $5+ billion in assets under management and 175,000+ clients, we're the market leader in Canada and are fast-growing in the US and UK. Our team is working together to build one of the largest and most innovative fin-tech companies in the world. Join us and change the future of finance. Read our Culture Manual to learn more about us and how we work.

We are looking for a remote freelance tax writer to join the Wealthsimple content and SEO team. We're primarily looking for someone with experience in writing about taxation in Canada. At Wealthsimple, we believe that simple is better. We'll rely on you to make complicated tax concepts easy to understand.


In this role, you will:

• Write original articles on tax-related topics for the Personal Finance 101 section of our website.
• Rely on a brief outline created by our in-house SEO experts to inform your work.
• Break down complex tax concepts in a human, personal and informal style.
• Turn in quality, well-researched content that needs little editing or rewriting.
• Enforce our brand voice and content creation guidelines.
• Work independently but with guidance and support from our editorial, tax and SEO teams.

Our ideal team member will:

• Have a deep understanding of the Canadian tax system and convey this with passion.
• Hold at least a Bachelor's degree in English, journalism, tax, finance or a related field.
• Have two or more years of freelance writing experience for web-based publications.
• Be exceptionally organized and rarely miss a deadline.
• Take pride in producing high-quality work as well as taking suggested edits and feedback on board.
• Have the ability to write in a light-hearted, conversational and fun way.
• Be fluent a fluent English speaker with the ability to write Canadian English.

Wealthsimple is committed to creating a diverse and inclusive culture, one which reflects the world in which we live. We encourage applications from candidates of colour, women, queer candidates, indigenous peoples, candidates with family caregiving responsibilities, immigrant candidates, transgender candidates and candidates with disabilities.

At Wealthsimple, we are dedicated to creating a culture with a diversity of talented individuals who join, stay, and work in an environment that enables them to thrive.



Source: Best Remote Job, Wealthsimple

NOW HIRING: Shopper Community Coordinator

Company: Instacart
Website: https://www.instacart.com
Headquarters: Remote


In the spirit of Going Far, Together, the Shopper Operations team is dedicated to developing programs that give our shoppers opportunities to learn, get recognized, and connect with one another. Our goal to build a strong support network that fosters a sense of community, pride, and work satisfaction to the tens of thousands of shoppers working on our platform.


As a Shopper Operations Shopper Community Associate your role will include:

• Staying in touch with shopper needs and sentiment to support a variety of programs with the perspective of Instacart shoppers
• Identifying opportunities to improve the shopper experience
• Supporting a variety of programs to provide the perspective of Instacart shoppers
• Delivering regular, weekly updates that provide the context, data, risks/ issues and recommended actions to address shopper concerns with the general experience, new pilots and/or bugs
• Oversee and support the moderation of posts, responses, and discussions in the shopper virtual community
• Support and coordinate on-the-ground efforts to support shoppers through change collect feedback

To succeed in this role you will need:

• 3+ years experience in retail or customer service industries
• Strong written & verbal communication with the ability to express complex topics clearly and easily to a variety of audiences
• Excellent attention to detail & organizational skills
• Ability to support multiple projects simultaneously and prioritize responsibilities
• Be solution-oriented
• Comfort working both independently and collaboratively
• Exhibit the willingness to take initiative and be action-oriented
• An interest in working in a fast-growing, fast-paced environment with changing responsibilities
• A willingness to lend a helping hand wherever it’s needed
• Be available to attend meetings, meet deadlines and deliverables each week even when remote

Weekly role breakdown:

• 15 hrs - review and compile social sentiment
• 10 hrs - moderate virtual community
• 5 hrs - provide feedback on various Shopper Ops and Ops programs - including Lessons, Change Management, Recognition and others
• 5 hrs - team meetings, syncs, and personal development

CLICK HERE TO APPLY


Source: Best Remote Job, Instacart

NOW HIRING: Senior Full-stack Engineer

Company: Draftable
Website: https://draftable.com
Headquarters: Carlton, Melbourne, Australia


Role: Full-time
Location: REMOTE (worldwide) or Melbourne, Australia
Compensation: A$100k to A$160k


About the role

Draftable API is our cloud API service for comparing documents, powered by our world-class Draftable technology. It is one of our two main products. Over the last year, we’ve been experiencing strong growth and we are now looking for an excellent generalist to join our team.

You will be the technical lead for Draftable API and oversee much of web infrastructure. You will be working with our Product Lead and other team members to prioritize and build features.

You will also be involved with developing our document comparison viewer, which is written in Javascript and used in all our products.

You will spend at least 80% of your time thinking about how to implement things and writing code.


About you

• You have 5+ years of experience with Python (Django, Django REST Framework).
• You have 3+ years of experience with front-end development (Javascript, CSS, HTML).
• You have at least a year of experience with React.
• You are independent and self-reliant. You’re happy working on a task by yourself but you will take initiative to involve other team members when necessary.
• You have a strong awareness of effciency and computer science fundamentals (but you don't need to know this stuff cold like a grad).
• You appreciate the importance of clear communication, especially in a remote role.
• Work/life balance

We understand you have a life outside work and we will respect your non-working and family time. We expect engineers to work a full-time load of 40 hours per week (and no more) and to be very productive during that time.

Our team is mostly remote (5 in Melbourne, 2 in Poland, and a few travelling the world). And we prefer working with remote engineers, but we’re also open to welcoming you into our Melbourne office.
You will have flexibility to schedule your work around your other obligations but you will usually work at a fixed time. If your work hours don’t have much overlap with Australian business hours, you will need to be flexible with scheduling meetings late at night or early in the morning.

Our service is very stable and we haven’t had any critical incidents that required urgent attention over the last year.


About our culture

We’re easy-going and easy to work with. We’re developer-led and have a flat structure. We are collaborative, and we expect you to take an active role in evolving our engineering culture. We like writing things down. We love Slack.

We launch things as soon as they’re ready. We do things right the first time, even if it takes a little longer. We don’t have much technical debt. From time to time we promise a feature to customer, but we otherwise don’t have many external deadlines.


Some things you might be doing in your first few months:

• Adding a new end-point to Draftable API
• Build an admin interface for internal staff
• Get our integration tests running inside docker
• Build a marketing sign-up page for our website that pipes form data through to Salesforce
• Work with our product lead to add a feature to our comparison viewer

About our technical stack

We have a fairly standard tech stack: Python (Django, Celery, SaltStack), React, PostgreSQL, Redis and RabbitMQ. Our frontend is JS, react, CSS, HTML.

Our core algorithms and products are written in .NET (mostly C# with some F# and some C++). In this role, it’s not intended that you will contribute to the core technology.


How to apply

Send a CV and cover letter to careers@draftable.com. Read more about our hiring process.



Source: Best Remote Job, Draftable

NOW HIRING: Senior Vue.js Developer

Company: X-Team
Website: https://x-team.com
Headquarters: Melbourne, Australia


Most important:

• 3+ years of experience in software development
• Experience with Vue.js, Vue Router and Vuex
• Experience with Sass, Less and/or CSS Modules
• Experience with Webpack
• Ability to build and improve a REST/JSON API client
• Ability to debug API responses
• Write high-performance, reusable code for UI components
• Experience with testing frameworks

Nice to have:

• Experience working remotely
• Familiar/involved with open source projects
• Experience with type checking solutions (e.g. TypeScript)
• Experience within a continuous integration and deployment (CI/CD) environment
• Experience with a backend language/framework (e.g. Node, Python, Go, PHP)

Personal:

• Independent, self-motivated
• Fluent in English, written and spoken
• Proven track record of always learning and growing
• Proactive attitude
• Possess a spirit of generosity

Perks:

• Get the chance to work with big brands like Riot Games (League of Legends), Fox Broadcasting, Kaplan Inc. (top education company), Coinbase (#1 crypto exchange), BeachBody (#1 fitness company), etc.
• Work from anywhere as part of a community of digital nomads.
• Live and work in one of our roaming hacker houses (X-Outposts) around the world:
• Be part of the most energizing community for developers in the world by participating in our Seasons, a 3-month experience filled with challenges, rewards, RPGs, competitions, and more, all centered around a theme that will inspire and energize you.
• Get $2,500 per year (Unleash+) to spend on doing more of what you love and staying energized. Use it on conferences, courses, video games, photography gear, music gear, cooking gear, a gym membership, adventure sports, baby/pet sitting, productivity apps, restaurants, coworking, movie tickets, headphones, etc.

CLICK HERE TO APPLY


Source: Best Remote Job

NOW HIRING: Senior Data Warehouse Engineer

Company: Oddball
Website: https://oddball.io
Headquarters: Washington, DC, United States


Oddball believes that the best products are built when teams understand and value the things they are working on. We value learning and growth and the ability to make a big impact at a small company. We believe that we can make big changes happen and improve the daily lives of millions of people by bringing quality software to the federal and commercial space.

As Data Warehouse Engineer you will be responsible for helping to develop a production-quality analytics tool, utilizing existing data sources to empower Veterans Affairs with to inform research and development. Act as a liaison between engineers and analysts. Implement and enforce standards and procedures to ensure data is managed consistently and properly integrated.


What You’ll Do:

• Perform system analysis, data analysis or programming, using a variety of computer languages and procedures.
• Map data between source systems, data warehouses, and data marts.
• Implement business rules via stored procedures, middleware, or other technologies.
• Develop and implement data extraction procedures from other systems.
• Develop or maintain standards, such as organization, structure, or nomenclature, for the design of data warehouse elements, such as data architectures, models, tools, and databases.
• Create supporting documentation, such as metadata and diagrams of entity relationships, business processes, and process flow
• Create plans, test files, and scripts for data warehouse testing, ranging from unit to integration testing.
• Experience customizing and integrating data sources into Google Analytics dashboards
• Review designs, codes, test plans, or documentation to ensure quality
• Provide or coordinate troubleshooting support
• Prepare functional or technical documentation
• Develop new dashboards using Google Analytics and modify existing SQL and some Python programs to meet customer requirements

What You’ll Bring

• 8+ years of data warehousing experience
• A proven track record of developing custom-built data warehousing/analytics solutions with the above experience in supporting large scale programs.
• Strong verbal and written communication skills directed at both technical and non-technical audiences.
• Comfort with managing multiple ongoing engagements and parallel work streams.
• Capable of taking direction from senior leadership and translating into concrete next steps and actions.
• Must be a team player who is self-motivated, detail-oriented, and takes initiative in performing tasks
• Experience working in Agile environments
• Experience in developing and analyzing data models
• Knowledge of data management, data standardization, and data governance
• Ability to analyze source data for potential data quality issues
• Sufficient knowledge to identify and help avoid pitfalls associated with data warehousing
• Expert in SQL and/or SQL based languages
• Ability to obtain a public trust

This is a Remote position. This is a salaried role. Oddball offers both a tech, and a continuing education stipend.

CLICK HERE TO APPLY


Source: Remotey, Oddball

NOW HIRING: Chief Operating Officer

Company: Time Doctor
Website: https://www.timedoctor.com
Headquarters: Remote


This is a 100% remote position. You will be managing a company with over 80 people working from 28 different countries.

You will need to have meetings with people in multiple time zones. This means that you may need to work several evenings or mornings each week. Otherwise, your work hours will be flexible.
You should definitely have extensive management experience as well as experience in managing a technology/software company.


You will be responsible for:

• Improving company revenue and profits.
• Working with leaders to coach them and improve their results.
• Implementing objectives and key results (OKRs).
• Recruitment, HR, and retention.
• Increasing the level of talent in the company.
• Working hands-on in different areas when necessary.

You should have skills in as many of these areas as possible:

• Managing a remote/distributed team
• Taking a SaaS product from single-digit millions in revenue to double-digit millions in revenue
• Recruiting a remote team
• Achieving objectives and key results (OKRs)
• Managing a software development team
• SaaS product development
• Sales management
• Marketing

THE APPLICATION PROCESS:

This job is for a COO / Chief Operating Officer. This job is a 100% remote / telecommute / work from home / virtual position.


ABOUT OUR COMPANY:

Our vision is to be the most trusted time-tracking and productivity application for remote teams. We want to help companies know if their remote teams are working productively.

We develop and market Time Doctor, a time-tracking and productivity tool. Our software is used by individuals and teams to track time spent on tasks and to monitor computer activity. Time Doctor can take screenshots while a person is working, monitor keyboard and mouse activity, and track website and application usage.

We have a team of over 80 people working 100% remotely in 28 different countries.


Learn more about us here:

https://www.timedoctor.com/about-us.html
https://www.linkedin.com/company/time-doctor

CLICK HERE TO APPLY


Source: Remote OK

NOW HIRING: Senior Product Manager

Company: SkyVerge
Website: https://www.skyverge.com
Headquarters: Boston, Massachusetts, United States


Howdy 👋We’re the folks at SkyVerge, and we build WordPress plugins that help over 100,000 eCommerce businesses grow and manage their WooCommerce stores. Our team is 100% remote, with 29 people distributed all over the world.

We’re looking for a driven, experienced Product Manager to help us maintain, grow, and expand our existing portfolio of 50+ individual extensions.


The Role

You’ll work closely with teammates on the support and engineering teams to evaluate and improve the user experience across our suite of products. Our customers are business owners or eCommerce store operators, so it’s important to design experiences that get out of their way, streamline their business, and help them understand best practices. You’ll be responsible for gathering customer feedback, identifying areas of improvement, and pitching solutions to these problems, then working with the rest of our team towards launching these solutions.

While the majority of your time will be spent on competitive research, customer feedback, and product development, you’ll contribute to other areas as well, such as product marketing or customer success. The right person for this role is someone who is excited to tackle new challenges across several areas, enjoys learning skills across a variety of disciplines, and wants to contribute to multiple areas of the company.
You’ll join an existing team of product managers and designers, but will manage several products independently. You’ll be responsible for taking ideas from inception to execution, and keeping both our team and customer base informed of changes. You’ll also be responsible for moving your projects forward, communicating milestones with others, and clearly documenting your work. As a remote-first, 100% distributed team, great communication and internal artifacts are vital to our success.


Here are some things you may do on a given day:

• Conduct interviews with our customers
• Develop a tracking plan for user analytics or activation metrics
• Analyze competitors and identify gaps in our product offering
• Develop pitch documents for new features or improvements to existing ones
• Provide feedback on designs and pitches from other team members, and contribute to the product design process
• Organize a group of beta testers for feedback on pitches, early designs, or a proof of concept
• Prioritize our backlog of stories, bug reports, and product improvements in Clubhouse (never seen Clubhouse? Totally okay!)
• Contribute to the QA process to ensure product updates meet our definition of done and acceptance criteria
• Communicate product updates internally to our team an externally to our customers

On the first day you will:

• Meet your team and get familiar with how we work
• Setup your environment and tooling
• Chat with a customer via a scheduled interview, email, or support conversation

In the first week you will:

• Add a story or pitch for a product improvement you’ve identified
• Review a teammate’s pitch or design
• Improve our onboarding course and design documentation based on your experience

In the first month you will:

• Work closely with the engineering team to ship a large product update (working through initial concepts and iterating on them during development)
• Publish a retrospective on your first large project to share successes, artifact the reasoning behind decisions we made, and add planned improvements for the next project

To succeed in this position, you should have:

• Experience in managing software products and the product lifecycle
• Ability to juggle multiple deadlines at once (when you work asynchronously, projects often overlap, so you tend to start the “next thing” while awaiting feedback on others)
• An obsession with streamlining user experiences and delighting the user
• Tenacity coupled with the willingness to question assumptions and dig deep to find the root cause of user confusion or issues
• Bonus points for familiarity with HTML and CSS; even more for familiarity with JavaScript, PHP, or other programming languages

Who you’ll work with:

• Beka Rice, Head of Product - You’ll work with Beka to understand our products in detail and learn all the ways that our customers use them.
• Lindsey Fogle, Product Manager - You’ll collaborate with Lindsey to learn how customers use our plugins and how we’ve evolved our product management process.
• You’ll also collaborate with our engineering team to refine project scope and review work that we ship to tens of thousands of users.

REQUIREMENTS

You

You love simplicity, and finding the straightest path from point A to point B. To you, great software is something that doesn’t feel like you need to learn it at all. You know that good product management requires an exceptional level of empathy, and you work hard to deeply understand the customer journey. Your favorite question is, “Why?” You know that all software is subject to technical constraints, so working with the engineering team closely helps you both work towards an amazing user experience while still pushing the limitations of what is possible.

You love keeping up-to-date with the latest product management best practices and tools, and are constantly tweaking and improving the way you work. You’re curious and excited to learn, so adopting new tooling or digging into a new app is something you’re keen to tackle. (After all, it is a new experience for you to learn from!) You know how to operate a hydraulic press, or at least watched a YouTube video about them and think they’re totally rad.

Finally, you can’t wait to join a small team that loves their work as much as you do, affords the opportunity to work on challenging & interesting projects, continuously learn and improve, and constantly ship your work. You’re a great writer and can communicate effectively whether drafting up a pitch document, chatting in Slack, editing a wiki page, or drafting a retrospective. You know that user experience is about good communication, so you’re committed to explaining your thought process clearly. You can communicate fluently in English, or at least as close as anyone can come to fluent English, because really, it’s English.


BENEFITS

Our team is fully-remote and we communicate primarily through Slack, Clubhouse, Google Docs, Basecamp, and a few short meetings via Zoom — we believe the best work happens when given lots of uninterrupted time that’s free of distractions.

As a remote team, we believe that regular meetups are invaluable for getting to know each other better, so you should be available for 1-2 company-paid team trips per year. Curious about what those are like? Check out our recap of our last team retreat (SkyTrip), which brought the entire team to a Scottish estate for a week. It’s a plus if you think (like we do) that bears are absolutely the coolest animals in the forest. 🐻You can see what the team has to say about working with us here.

This is a full-time, salaried position, but working hours are flexible. We know your work will speak for itself with interviews documented, pitches created, stories drafted, and wiki edits.


Process

After an initial screening, you’ll get an email with a few questions to answer. Following that, you’ll have a ~30 minute phone chat with Catherine, our Head of People Ops. Next, you'll complete a short, one-day research project.This gives you an opportunity to make sure you enjoy the work and the team, and it gives us an opportunity to evaluate your work. Following that, the most qualified candidates will have two more ~45 minute interviews with a couple more people on our team. If all goes well, you’ll be offered the position. 🙂


Here are some benefits we're happy to offer to our team members:

• Competitive salary
• 27 days of paid time-off, in addition to 2 company holidays (SkyVerge Day in March, Founders Day in June 😀)
• Medical, Dental, and Vision insurance for US and Canadian residents and their families (reimbursements for comparable care for non-US/Canadian residents)
• 401k/RRSP Retirement plan with 4% company match for US/Canadian residents (contributions to comparable plans for non-US/Canadian residents)
• 8 weeks paid parental leave for new mothers and fathers
• Work flexible hours from anywhere that has a reliable internet connection
• Tools (hardware/software) to help you be productive
• Allowance for professional growth (books, courses, conferences)
• Home office or co-working allowance
• A Kindle to help you keep learning

We support workplace diversity and do not discriminate on any protected class. We believe when we work together as a team of different views, experiences, and ideas, we can build amazing things.

Applications accepted through November 1st.

CLICK HERE TO APPLY


Source: Remote OK, SkyVerge

NOW HIRING: Customer Support Agent

Company: Designlab
Website: https://trydesignlab.com
Headquarters: Remote


At Designlab we are building the best platform in the world for creative skills education.

We have a passionate community of students and mentors from around the world, with rave reviews of our online design courses. Our mission is to help our students successfully navigate into a career in design while both challenging and supporting them along the way.

We're a nimble, product-driven team focused on building the best experience in the world for creative skills training, and thousands of students across the globe have already advanced their skills and changed careers with our help

We’re looking for our next customer support hire to join our small but extremely capable team and help support our global student and mentor community. In this role your primary responsibility would be to ensure that both our students and mentors have a stellar journey with us. It is a challenging and rewarding opportunity to help make a real difference in the lives of our community. Sound interesting? Read on to see if the role is a good fit for you!.


You

• Have a passion for education, design, and creative work
• Are excited to create “wow” moments for customers
• Have exceptional verbal and written communication skills
• Have demonstrated passion for excellence in providing support to customers
• Are enthusiastic about learning new skills and creative problem-solving
• Possesses a pleasant, patient, and friendly attitude
• Have strong organizational skills, work ethic, and attention to detail
• Are savvy with computers and technology including helpdesk software
• Are excited about working on the future of education with a small, talented, mission-driven team

Responsibilities

• Provide world class service and support in a variety of areas to both students and mentors
• Professionally and empathetically handle incoming phone and email requests from students and mentors
• Ensure that issues are resolved both promptly and thoroughly
• Anticipate student and mentor needs and address them in your communication to prevent the need for future contacts
• Contribute towards building our community’s ability to serve themselves
• Serve as an ambassador for the Designlab brand in all communications/interactions
• Own various operational processes that allow for the smooth running of our platform and courses
• Continuously evaluate and identify opportunities to drive process improvements that positively impact the student and mentor experience

Perks

• Work from anywhere!
• Play an important role on a talented, mission-driven team building a product that’s innovating in the online education space with thousands of paying customers around the world

Requirements

• Ability to work remotely with high speed internet access
• 1-2 years of customer service experience (phone and email)
• Working days will be 5 days per week, Sunday to Thursday

About Designlab

Designlab is an online platform for expert-driven creative skills education. Students learn design skills through online courses with hands-on projects, live 1-on-1 mentorship from top designers, and community interaction. We’re building a cutting-edge educational experience that provides the rigor and outcomes of offline courses, with the flexibility of an online platform. Thousands of students have taken our courses, with 5-star reviews on sites like Course Report and SwitchUp.

UX Academy graduates have been hired at leading companies like Facebook, Microsoft, Sony, and more. Our mentor network is the largest community of design mentors in the industry, with more than 400 designers, many from companies like Airbnb and Dropbox. We've built and supported a global student and mentor community with a small/nimble team of outsized performers, and we're looking to add similar growth-minded individuals to the team.

Designlab is supported by a great mix of institutional and angel investors, including University Ventures, Forefront Venture Partners, Techstars, Andrew Kortina (co-founder of Venmo), and more.


CLICK HERE TO APPLY


Source: We Work Remotely, Designlab

NOW HIRING: eCommerce Data Analyst

Company: Elevar
Website: https://www.getelevar.com
Headquarters: Charleston, South Carolina, United States


If you love data and could spend your entire week analyzing datasets in search of insights to drive business growth then we want to hear from you. Experience in Google Analytics is required. Apply by contacting us at careers@getelevar.com


About the role:

We are looking for an eCommerce Analyst to help implement strategies and solutions for our Elevar PRO customers that deliver exceptional results.

This is a high-growth role where you will be expected to learn on the fly with new solutions that Elevar delivers, adapt to changes in our business, and help maintain our lead in onsite tagging and optimization expertise. Your ideas and expertise will be critical in our growth!


What you will do:

• Build and maintain strong, long-lasting relationships with our Pro customers by understanding their business goals and pain points in order to deliver solutions that help improve their business.
• Execute Google Analytics & GTM audits and implement recommended changes across client accounts.
• Collaborate with our customers to develop and implement Analytics and GTM solutions specific to their needs.
• Ideate Conversion Rate Optimization (CRO) strategies for our customers, including implementing a/b tests using Google Optimize.
• Act as an expert liaison for our customer support team for Google Analytics and GTM questions specific to our Shopify GTM App.
• Be an expert voice on delivering onsite and eCommerce solutions.

Your Qualifications:

• 3+ years experience in digital commerce
• Experience in eCommerce and Google Analytics required
• Exceptional multi-tasking and context-switching capabilities
• Strong collaboration and communication skills
• Measurement, reporting, and other data analytics skills preferred
• Experience in working in a startup environment
• Experience in managing projects or client accounts

Benefits:

• 100% Remote Company
• Unlimited vacation policy
• Flexible work schedule
• Company provided computer and equipment
• Working with a group of talented, passionate, and motivated team members across all disciplines

Interested? Send resume to careers@getelevar.com.


Source: We Work Remotely, Elevar