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Friday, October 9, 2020

NOW HIRING: Technical Customer Success Engineer

Company: commercebuild

Website: https://commercebuild.com

Headquarters: Burnaby, British Columbia, Canada


In today's world, eCommerce is critically important for almost any business, and commercebuild is helping thousands of businesses bring their physical storefronts to the digital world.

Founded in 2002, commercebuild is an eCommerce platform that allows businesses to unlock the power of their Sage X3 and 300 ERP systems to deliver a complete, end-to-end digital eCommerce experience for their customers.

And that's where you come in! We are looking to grow our diverse team with individuals who can leverage their technical knowledge to tackle nearly any problem that comes their way. Our Technical Customer Success Engineers not only solve problems, but we establish relationships with our customers by listening to their needs, understanding their problems, and proactively ensuring their success on our platform for many years to come.

If all of this sounds great to you so far, please keep reading. We want to hear from you!


YOUR DAY WILL INVOLVE:

  • Deeply diving into platform issues for high-touch enterprise clients
  • Being the voice and advocate for customers internally
  • Anticipating problems through high awareness and proactive action
  • Interacting with existing and potential customers by responding to their inquiries through email-based tickets (Jira) and live chats (Intercom).
  • Writing and maintaining documentation


BEING A CUSTOMER SUCCESS ENGINEER REQUIRES:

  • An eagerness to learn and the ability to adapt, allowing you to teach others. You are a lifelong learner.
  • Self-driven work ethic. You are a self-starter who loves taking initiative and seeing things through to completion.
  • Remote work experience. You have experience communicating asynchronously, using tools such as Slack.
  • Knowledge and experience with common web technologies, including HTML, JavaScript, and CSS. If you can read and understand PHP code as well, that's a huge plus.
  • A firm understanding of (or a strong willingness to learn) browser developer tools and CLI tools to reproduce HTTP requests and responses, particularly for escalations to our development team.
  • Excellent writing and communication skills with a passion for taking technical language and making it understandable. You are fluent and eloquent in written English. (Spanish, French and other languages are a plus!)
  • Understanding of the domain name system (DNS) and typical records (A, MX, TXT, SPF, etc.)
  • A willingness to regularly assist with weekend coverage and some holiday and evening coverage. You are flexible, and we want you to enjoy a phenomenal work-life balance. However, our customers are global, and they rely on us to provide expedient support, at any time of day.


SHIFT:

We are looking to fill a full time shift, 40 hours per week, Monday through Friday, starting daily at approximately 06:00 UTC.


HOW TO APPLY:

Send your resume and cover letter to careers@commercebuild.com.

Want to make your application stand out? If so, we’d love to hear your thoughts on the following in your cover letter:

  • What draws you to the customer success field? For those coming to us with previous customer support experience, share a success story you’re proud of.
  • Have you ever worked with Sage ERP systems? If so, tell us about your experience.
  • Have you ever built or helped build a website? Tell us about the experience. Was it an eCommerce site?

Before being hired, we may ask candidates to participate in a paid trial. The trial is a great opportunity for candidates to get to know commercebuild and for us to get to know you.

Wherever you live, whatever your interests, wherever you’re from — if you have the skills to support our customers, we want to hear from you!

Source: We Work Remotely, commercebuild



NOW HIRING: Video Editor

Company: iPhone Photography School

Website: https://iphonephotographyschool.com

Headquarters: Riga, Latvia


Edit The Most Beautiful Videos You've Ever Created While Earning A Stable Full‑Time Salary
If you want to work on stunning videos that you're proud to show the world…
If you're ready to trade the uncertainty of freelance work for a stable long-term position…
If you want your videos to be seen by millions of people…
And if you want to do it all in the perfect work environment…

Then this job could literally change your life!

But only if you keep reading.

iPhone Photography School is the world’s leading mobile photography resource.

Selling instructional videos generates all our revenue, so our goal is to make our videos as beautiful as our photos.

We shoot our videos at amazing off-site locations and generate hours of stunning footage. We need your help to turn the footage we've shot into world-class online courses.


But what's in it for you? Why would you want to join us?

7 Reasons To Become A Full‑Time Video Editor At iPhone Photography School

  1. Edit The Most Beautiful And Engaging Videos You've Ever Created

Most instructional videos are static, plain, and to be honest, poorly shot. But that’s not how we approach our videos.

Our goal is to produce engaging videos that are a pleasure to watch. Creating extremely beautiful and engaging video content is a key part of our company's strategy.

Sure, our videos have some talking head shots. But they also have plenty of stunning B-roll and are fun to watch.

What this means for you is that you'll get to edit videos where every frame looks like an outstanding photograph. And they will never be boring.

  1. Get A Stable Income You Can Count On

If you’re like most video editors, you probably don’t enjoy looking for clients too much.

Even if it's just checking if your old client has some more video work for you (for the 100th time), this process is stressful and exhausting.

Besides, being a freelancer comes with huge uncertainty. Some months you get to work on projects you absolutely love. Other months you can be editing awful reality TV or boring corporate videos. And sometimes it can be a struggle to find any work at all.

Join our company, and you’ll get a competitive salary every single month. You’ll never have to look for new clients or side gigs again!

  1. Millions Of People Will See Your Videos

Have you ever poured your heart and soul into a video that only a few hundred people will ever see… and even fewer people will care about? That can be crushing.

Fortunately, our videos reach a huge audience. Over the past 365 days, our videos have been viewed 25,007,433 times. And the reception of these videos has been outstanding.

Work with us, and millions of people will see and enjoy your work.

  1. You'll Have The Perfect Tech And Software Setup

We understand that for you to be the best at your craft, you need the best tools.

We'll provide a fast and powerful computer, top-of-the-line monitors, and any software that makes your job easier.

Your work and time are valuable to us. This makes our investment in your tech a no-brainer for us.

  1. Stay In Control Of Your Own Time

Many production teams like to set unrealistic deadlines for when the footage has to be edited and ready to go.

You're then forced to put in inhumanely long hours to meet the challenging deadline… Only for a new one to be set for the next task.

We don't work like that. We plan for reality, not fantasy. Besides, our video editors know everything they’ll have to do in any given week in advance. And we stick to our plans.

This means you can schedule your time however you want, as long as you get the job done.

  1. Endless Opportunities To Grow

No one is born a great video editor. You got to where you are today by continuously learning, experimenting, and picking up tricks from the best in the business.

We understand how important growth is for video editors.

As an education company, we live and breathe learning. You'll be expected to spend paid time improving your skills and getting better at what you do. And we'll pay for online courses and books that will help you get better.

  1. Brilliant Teammates

We know that talented people like you want to work with other highly talented people.

Our videographers are top-notch, our on-camera talent is world class, and you'll be working alongside other magician video editors.

Our team has some of the most inspiring people you've ever met. But it won't be easy to get in. On average, we only accept 1 out of every 500 applicants for any position at our company.


Can you make it past our selection?

Here’s What We Expect From You

  • You have significant experience editing videos professionally
  • You’re extremely proficient with Da Vinci Resolve, Adobe Premiere, Final Cut Pro or Avid
  • You’re great at color correction and editing sound
  • You're organized and pay close attention to detail
  • You have a fast and stable internet connection of at least 100 Mbps

This is a full-time position. You can do this job from anywhere in the world – including your home, our beautiful office in Riga, Latvia, or any paradise location.

Source: We Work Remotely, iPhone Photography School



NOW HIRING: SQL Data Analyst

Company: Bonfire

Website: https://www.bonfire.com

Headquarters: Richmond, Virginia, United States


Bonfire is an e-commerce platform where anyone can design and sell custom apparel online with a no-inventory campaign-based model. Our users range widely, including nonprofits raising money and building brand awareness, content creators engaging their audiences, individuals launching personal fundraisers, and everything in between.

Our development team is small, dynamic, and completely remote, and we are excited to have a talented SQL Data Analyst join us.


About you:

  • You are comfortable writing and understanding complex SQL queries.
  • You can help the stakeholders formulate their requests and can help them tweak the queries to get the most useful reports.
  • Your English communication skills are excellent.


The role:

  • The Data Analyst is responsible for querying information from SQL databases and other sources and organizing it into coherent reports.
  • You will work directly with several stakeholders around the company who will ask you to gather data and generate reports to them.
  • Many of the stakeholders are knowledgeable about databases and will work with you to tweak the queries and adjust them to their needs.
  • We will work with you to create a centralized repository of reports and graphs that show which data is queried, how it is queried and what the results look like.


The work environment:

This is a completely remote position, but it is a full time commitment. You will work closely with other developers and will occasionally be called in a remote VOIP meeting. We try to keep things agile, but we avoid ceremonies and unnecessary meetings. We try to keep the workflow streamlined and fun for all developers.

Bonfire.com is transforming the way people buy and sell high ­quality custom apparel. Based in Richmond, VA since 2012, we have helped thousands of organizations and individuals raise millions of dollars for the causes they care about on bonfire.com.


You’re in good company (with a good company). We offer:

  • Competitive compensation
  • A positive, engaging culture and dynamic team environment
  • The chance to make a real impact on the company’s growth and history
  • The ability to help make a difference in thousands of people’s lives
  • An environment to grow your skills, learn new technologies, and to challenge yourself (while having fun)

Source: Remotey, Bonfire



NOW HIRING: Creative Marketer (Part-time)

Company: Demio

Website: https://demio.com

Headquarters: Tampa, Florida, United States


Welcome 👋!

Here at Demio we're currently looking to hire a Creative Marketer to join our mission to make marketer's lives easier and happier. 🤩

Demio is a hassle-free webinar platform built for marketers (like you). With our platform, companies can generate leads, filter prospects, perform group demos, host engaging sales presentations, integrate with their CRM, view advanced webinar reporting, track conversions, and more. It’s truly unlike any other product on the market.

As a young bootstrapped company, we have tons of amazing users and we're adding great companies every single month. A wonderful product experience is our primary focus here at Demio. From the brand message to the customer support to the onboarding process, to the platform itself, we're constantly working hard to make it all a delightful experience.

While the webinar, web-communication space has been around for a while and continues to grow, we believe that we’re creating an entirely new segment in the market and doing it in a simple way.


About the Position:

Our team is small, but nimble 🤓. We have 12 success team members, 4 engineers, a QA team member, a product designer, 1 director of marketing (your new boss!) and 2 founders. As a company, we love to employ and work with great people, and we're hoping you might be the right addition to our amazing team!

While the founders are based in Tampa, FL, we’re dedicated to building our company with a remote-based work environment meaning our entire team is remote, and we are happy to offer the ability to work from anywhere in the world through our systems in Slack, Clubhouse, Intercom, Notion and GitHub. We'll do everything we can to make a stress free, easy to navigate operation inside so your role is just as simple as our platform!

Not only will you be remote, but you get to work with a team that is hungry, smart, and eager to make an impact. As a key member of the marketing team, your work will never go unnoticed. Your work will always make large waves 🌊 in the company.

But hey, we also like to have fun 🙌; we understand that building a company is quite the journey, and it can be incredibly hard, so we believe that it’s important to enjoy the moments along the way (coffee calls and virtual games, anyone?).


About You:

We want someone to join our team who truly desires to make an impact, is empathetic, loves marketing, is courteous, and is constantly striving to grow/improve. Of course, being remote means you won't be micro-managed and you should be highly responsible for your actions, be reliable, focused on output and results and understand that great companies are built one small step at a time.

We want to be joined by someone that shares our same vision for a product-centric and customer-centric business. Someone who understands the importance of quality over quantity, the bootstrapped nature of a business, and taking on creative risks. Someone that is willing to join us on our journey to change the way that businesses communicate, market, and sell online. Someone that is process-oriented and driven by seeing our customers find a product that delivers results.

Your prime responsibility will be to turn our marketing campaigns and storytelling initiatives into visual masterpieces.


We would expect you to have:

  • Ability to work remotely with your own computer and high-speed internet connection (can travel and work - just need to make sure you'll be set up!)
  • Ability to communicate with fluent English
  • Understanding of the general use cases of webinars - you've run them before, attended, or helped build a webinar prior! Understanding our customers will be key 🔑
  • Experience as a B2B Marketer **** with a focus on graphic design and creative (Previous professional experience is a requirement, for this role )
  • Previous success interpreting brand, voice and messaging guidelines into comprehensive graphics and visuals that serve our audience and our marketing goals (including but not limited to: social media, website, emails, ads, product launches, feature releases and more!)
  • Experience executing social media strategy (Instagram, Facebook, Youtube, LinkedIn, Twitter), including creating graphics and copy, scheduling/posting and analyzing results that drive toward higher engagement
  • Experience with Webflow
  • Excitement in thinking up and executing new visual ways to reach our audience and customers (You will love this question, constantly posed by the Director of Marketing, "How can we best show this concept?")
  • Not required (but helpful): Experience with other content creation (such as emails, blog and long form content like articles and e-books), Experience working as a marketer in SaaS
  • Real excitement to see customer wins, successful webinars run, and great feedback
  • The drive to learn and grow every day


What does your average day look like in Demio? Imagine this:

Log in to your Slack app when you start the day and high five the team already on 🤝! Our team is all over the world, but we're always overlapping hours working together to innovate and move the company forward.

Review any team updates or celebrations in Slack from your teammates and any asynchronous communications left through the day. Communication is always key here in a fast-moving company!

You'll have the ability to organize a schedule that works best for you, but start by reviewing current projects, workflows and deadlines. Maybe you're in the process of designing a slew of new graphics for our upcoming product launch, and you want to to align with the Director of Marketing to make sure that the graphics you're designing highlight the new products and features we're looking to roll out.

Next you'll want to organize your social media schedule for the week. You'll be familiar enough with the marketing strategy and goals (set by the Director of Marketing) that you can execute social media graphics and copy that meet those needs - all while keeping an eye on how your actions are contributing to growing our channels, brand and MRR.

Check in on any upcoming content releases to prep new blog graphics, podcast distribution graphics and maybe pitch a new, amazing idea: ("Hey! If we tried X, I think it could really drive us closer to our goal of X).

Once a week, we'll review the ongoing experiments as a team, review department KPI’s and any major issues. And if it’s a Friday, we might grab some drinks, gather together as a team on Demio, and cheers to a great week!


More about the position:

We’re expecting this to start as a part-time role within our team, reporting to the Director of Marketing.

Our goal is that after a 3-month period, this role would roll into a full-time position. This shift wouldn't have any specific set hours, but we would want to make sure we have some overlap schedule in the EST time zone. This will be important to sync up with the Leadership team and other contractors in the team.

We’re open to any time zone, as long as you can fulfill it!

The payment for this position will be based on experience and your background, but we’ll be very transparent on our initial calls to see if this is a fit.


Growth-oriented bonuses we believe in:

  • Minimum 2 weeks paid vacation
  • Reimbursement for Kindle ebooks/audible
  • Paid access to digital courses for extended training
  • Free gym membership
  • Reimbursement for 1 digital event a month
  • Free meditation or yoga app reimbursement
  • Working with a truly mission-driven team motivated by excellence
  • Invitation to our Annual team Retreat (paid)
  • Huge room for growth


What to do next:

If this sounds exciting to you, and you think working with an awesome startup company sounds great, let’s talk.

Shoot us a reply to hiring@Demio.com with #CreativeMarketer in your subject line, and we’ll set up an interview.


Here’s what we’ll need for in the email:

  • A short overview of why you think Demio might be the right fit for you (what is it about us that stands out)
  • A résumé is cool but not necessary, feel free to include any and all recommendations from past colleagues or employers (LinkedIn works :D )
  • Share a portfolio or examples of the work you're most proud of - tell us about them!
  • Share one campaign you've been a part of or recently worked on. What was your role? Why did this initiative stand out? What were the results? What would you do differently next time?
  • What is your favorite marketing podcast, book, or youtuber?
  • Tell us about you personally, stuff you’re into – what your goals are, where you are in life and where you want to be in life. This may not be your dream job, but who knows maybe we can work together to help it become so!
  • BONUS: Include a video of yourself telling us a little bit about yourself – just post it on Vimeo/YouTube/etc. This will greatly increase your chances of an interview! :)
  • 🔥 EXTRA BONUS 🔥: We'd love to see a bit of your creativity and marketing on display here. How can you showoff to us with a creative approach to marketing? What will really wow us? There's no requirement for this, but this could be the thing that really makes you stand out.

Take your time to articulate your thoughts, there’s no prize for submitting quickly. This is simply a great way for us to learn about your ability to market, communicate, and be thoughtful. If you're missing these questions, you will not be added to our initial review. 😭

That’s it 🙏! We look forward to meeting you!

Source: We Work Remotely



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