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Thursday, July 23, 2020

NOW HIRING: Director of User Experience and Design Operations

Company: Upwork
Website: https://www.upwork.com
Headquarters: Santa Clara, California, United States


Upwork ($UPWK) is the leading tech solution for companies looking to hire the best talent, maintain flexibility, and get more done. We’re passionate about our mission to create economic opportunities so people have better lives. Every year, more than $2 billion of work is done through Upwork by skilled professionals who want the freedom of working anytime, anywhere. Top companies connecting with extraordinary talent around the globe? Upwork is how.

As a Director of User Experience and Design Operations, you will lead a small team of program managers to help designers, researchers, and writers work more efficiently and effectively and to have more impact. We are a highly distributed team. Your area of focus will fall into three buckets: how we work together, how we get our work done, and how our work delivers impact.

You’ll help us get organized and collaborate more effectively. You’ll help humanize internal workflows like our onboarding and career path planning. You’ll help us standardize our guiding principles, identify and improve key processes and toolsets. You especially go deep in the agile team practices, helping us understand where we are, and where we need to go. You’ll line up our operating and communication calendars, making sure we have the right steps in place to show up effectively when we need to.

You’ll manage our Playbook of methods, codifying how we do our work. And, you’ll help us determine our skills by subject area, identify skill gaps, and work with our L&D business partners to line up skills training and development. Ultimately, you’ll help us nurture a hard-working studio culture and a balanced product delivery lifecycle.


Your Responsibilities

  • Identify and evaluate our agile practices and how work flows through our team.
  • Help define how we partner with Product Managers and Engineers to take in, prioritize, and execute work.
  • Keep us in synch with forwarding looking prompts on upcoming events or deadlines.
  • Drive our career ladder definitions and the practices we need, to make it a useful tool for growing careers.
  • Coordinate and drive vendor contract conversations, and help coordinate our use of tools, outside agencies, and freelancers.
  • Establish and maintain a strong meeting and communication cadence.
  • Drive recognition and reward practices, and surfacing how to improve it.
  • Standardize our on/off-boarding practices, tools, and templates.
  • Lead all aspects of our research operations.
  • Be responsible for the flow of work as it moves from Discover to Launch.
  • Partner with IT, making sure our team has access to the tools and systems they need to do their job.
  • Surface burn-out or where designers, researchers or writers may be experiencing undue stress.
  • Help amplify a disciplined culture, including driving follow-through on commitments, principles, agreed upon practices.


What it takes to catch our eye:

  • 10+ years of proven experience as a leader in a cross-functional UX team
  • A creative, self-starter, “tinker” attitude that proactively drives explorations
  • Ability to work seamlessly with product, research, engineers, operations, and customers
  • Architect system wide design solutions that satisfy both product and engineering requirements
  • Strong work ethic with the drive and willingness to go above and beyond


How to really knock our socks off:

  • Experience in standing up agile practices in UX Teams
  • Deep knowledge of digital design processes and practices
  • Driving influence in large organizations, supporting multiple business units
  • Designing products for online marketplaces
  • Experience designing native mobile applications and current working knowledge of native iOS and Android design languages
  • Demonstrated high bar for quality and attention to detail
  • Any form of entrepreneurship such as side projects, design experiments, and start-ups
  • Come change how the world works.


At Upwork, you’ll shape talent solutions for how the world works today. We’re a remote-first organization supported by offices in Santa Clara and Chicago, working together to create exciting remote work opportunities for a global community of professionals.

Our vibrant culture is built on shared values and our mission to create economic opportunities so that people have better lives. We build amazing teams, put our community first, and have a bias toward action. We encourage everyone to bring their whole selves to work and grow together through development opportunities, mentorship, and employee resource groups. Oh yeah, we’ve also got amazing benefits.

Check out our Life at Upwork page to learn more about the employee experience.


Upwork is proudly committed to recruiting and retaining a diverse and inclusive workforce. As an Equal Opportunity Employer, we never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Source: Best Remote Job, Upwork










NOW HIRING: Business Analyst

Company: Piggy, LLC
Website: https://www.joinpiggy.com
Headquarters: Orlando, Florida, United States


JoinPiggy.com is seeking a dynamic, results-oriented individual to fill a Business Solutions Analyst position to provide and support business applications, requirements documentation, and data management. Business Solutions Analysts are responsible for translating business needs into effective technology solutions and/or process improvements that optimize processes and ensure the business applications continue to serve the company.


Responsibilities will include:

  • Analyze complex business problems to be solved with IT solutions.
  • Identify, evaluate and develop systems and/or procedures/process that are cost effective and meet user requirements.
  • Collaborate with a wide range of stakeholders to ensure system scope is comprehensive and establish a shared understanding
  • Develop business process narrative, policy and procedure.
  • Design, modify and debug applications programs for functional areas.
  • Analyze existing programs or formulate logic for new systems, devise logic procedures, prepare flowcharting and test/debug programs.
  • Develop conversion and system implementation plans; Prepare and obtain approval of system and programming documentation.
  • Write user guides for new and existing functionality, and provide individual training to users where necessary.
  • As a subject matter expert on our products, carry out initial investigations into potential issues affecting our systems.
  • Identify possible improvements to our systems to meet operational objectives.
  • Requirements definition and system testing.


Required Education and Experience:

  • Bachelors Degree in engineering, computer science or related discipline
  • 5+ years of relevant experience (4+ years if Master's/ MBA)


Required Skills:

  • Excellent verbal and written communication skills in English.
  • Strong analytical and investigative skills
  • High levels of accountability, demonstrated initiative, and innovation

NOW HIRING: Technical Solutions Engineer

Company: Scrapinghub
Website: https://scrapinghub.com
Headquarters: Ballincollig, Cork, Ireland


Founded in 2010, Scrapinghub is a fast growing and diverse technology business turning web content into useful data through use of our open source projects, such as Scrapy web crawling framework.

Scrapinghub helps companies, ranging from Fortune 500 enterprises to up and coming early stage startups, turn web content into useful data with a cloud-based web crawling platform, off-the-shelf datasets, and turn-key web scraping services. Join us in making the world a better place for web crawler developers with our team of top talented engineers working remotely from more than 30 countries.


About The Job:

As a member of the Support Team at Scrapinghub, you will be responsible for providing customer support across all our platforms, working closely with development, sales and other technical teams to ensure our customers are receiving the best service possible.

We are big fans of Continuous Improvement and use metrics to measure and improve our processes, whenever possible we suggest improvements to our products and write our own internal tools in order to give the best possible service to our Customers.

The successful person will have be supporting Scrapinghub's customers based in the America's therefore will be expected to be available during US Pacific working hours.


About you:

You are extremely well organized and self-motivated - essential because we’re a remote team. You are a creative problem solver with think-outside-the-box and can-do attitude and have a passion for great customer service.


Job Responsibilities

  • Provide world class support for our Scrapinghub customers by delighting them in every interaction
  • Investigate and resolve issues keeping the customer up to date on progress
  • Strong customer focus with a mindset for preventing future recurrence of issues and be an advocate for customers to get the best value possible.
  • Demonstrate leadership and ability to work independently to resolve complex technical issues
  • Share ideas, issues and lessons learned with the rest of the team and the community by constantly adding to and updating our Knowledge Base and process documentation
  • Engage with engineering teams to help resolve issues and propose new features/processes that will improve our products and our customer service.
  • Act as Subject Matter Expert for existing or new Product and be the advocate for the Product including new product/feature readiness and gathering feedback.
  • Assist developers in the customer organizations to help troubleshoot their spider code to the extent you can
  • Provide assistance to internal groups in Scrapinghub to troubleshoot issues and make configuration changes
  • Effectively collaborate within the team and with other teams to constantly improve the processes and tools for greater efficiency and better customer satisfaction
  • Work closely with Customer Success and Sales to make the onboarding experience smooth for customers during pre-sales and post-sales phase.
  • Be available to participate in the weekend on-call rotation - approximately one weekend every 2 months.


Requirements

  • 2+ years of support or equivalent experience in a customer facing role
  • Basic understanding of Computer Networks (DNS, HTTP, TCP/IP, TLS/SSL)
  • Fundamental knowledge of web programming and standards (HTML, Javascript, APIs, REST, JSON, Mysql)
  • Experience with any server side programming
  • Familiarity with Linux/UNIX or Mac Terminal command-line and simple scripting
  • Basic understanding of Python to be able to write a simple code or review code.
  • Excellent verbal and written English skills and ability to articulate a complex system or problem based on the type of audience
  • Strong team player with good analytical and technical writing skills
  • Strong relationship building skills with a sense of collaboration
  • Ability to multi-task and manage multiple priorities and commitments
  • Availability to work full time, during US Pacific working hours


Benefits

As a new Shubber, you will:

  • Become part of a self-motivated, progressive, multi-cultural team.
  • Have the freedom and flexibility to work from where you do your best work.
  • Attend conferences and meet with team members from across the globe.
  • Work with cutting-edge open source technologies and tools.
  • 35 days paid holidays
  • Enrol in Scrapinghub's Share Programme

Source: Remote Global, Scrapinghub







NOW HIRING: Social Media Editor

Company: Apartment Therapy Media
Website: https://www.apartmenttherapy.com
Headquarters: New York, United States


Apartment Therapy Media helps people live happily and healthily in their homes. Since Maxwell Ryan founded Apartment Therapy in 2004, it has become an award-winning authority of design inspiration and real-life home solutions while Kitchn has earned its place as the go-to resource for home cooks looking to plan and prep better meals for their families. Together, the two sites reach over 650 million people every month across all platforms and have more than 100 people working in both our sunny NYC office and around the US.

The Audience Growth team is seeking a proactive, timely, passionate, creative, and analytical candidate to join their social media team at Apartment Therapy. The Social Media Editor will report to the Director of Audience Growth as a member of the Audience Growth team and will work closely with the Social Media Editor, editorial and video teams to help execute Apartment Therapy’s social media strategy. The Social Media Editor will be responsible for helping execute the social media and social video strategy for Apartment Therapy Media to increase engagement, heighten brand awareness, broaden creativity, and drive traffic back to our websites. This position is open to all remote candidates.


Responsibilities

  • Execute social media content posting for multiple social platforms, including but not limited to Facebook, Instagram, Twitter, Pinterest, Flipboard, YouTube, and TikTok
  • Effectively translate data into understandable and actionable insights to drive strategy
  • Increase referral traffic to Apartment Therapy through social media
  • Source UGC for Apartment Therapy’s Instagram accounts
  • Help manage and run Apartment Therapy’s Facebook group
  • Work with the Social Media Editor and video department to grow and increase all social video initiatives, including, but not limited to, YouTube, Facebook, Instagram, Twitter, and TikTok
  • Work with the Social Media Editor and Apartment Therapy editors to create content-specific posts to hit on each social media platform
  • Remain informed on trends in the social and digital media industries and communicate them to the team.
  • Constantly work with the Social Media Editor to develop new, groundbreaking ways of engaging our audience, increasing referral traffic, and deepening our reach
  • Work with the Social Media Editor, Revenue teams, and Creative Studio to help create meaningful, on-brand content that resonates with the Apartment Therapy audience


Requirements

  • 1-2 years of experience in digital media or social media marketing
  • In-depth knowledge of Facebook Business Manager, Instagram, Twitter, Curalate, YouTube, Flipboard
  • A strong eye for content that suits different platforms
  • An ability to synthesize concepts and written materials into succinct, visual content
  • Insight into how social platforms operate and create engagement
  • Analytically-driven to use data to create meaningful insights
  • Detail-oriented in writing, communication, and organization
  • A strong, distinctive voice, with an ability to engage Apartment Therapy’s audience
  • A sense of humor, with an awareness of current events, trends, and home decor topics
  • Ability to balance multiple priorities, and to adjust strategy and execution in the face of new information


Nice to Have

  • Experience with Google Analytics, Omniture, or Parse.ly
  • Experience in Curalate (Like2Buy), Sprout Social, Twitter Ads, Crowdtangle, Chartbeat, Photoshop
  • Skilled iPhone photographer / videographer
  • Examples of published work
  • Experience with home/lifestyle media


Apartment Therapy Media is an equal opportunity employer that works to foster diversity and inclusion. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, gender identity, orientation, religion, parental status, or any other status protected by the laws or regulations in the locations where we operate. We encourage people from all backgrounds to apply.

Source: Best Remote Job











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