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Friday, February 7, 2020

NOW HIRING: Chief of Staff


Company: Clipboard Health
Website: https://www.clipboardhealth.com
Headquarters: San Francisco, California, United States


CBH is looking for a Chief of Staff who is hungry and entrepreneurial. You’ll work closely with the senior management team to tackle all areas of a growing startup, and develop an exceptional array of operational skills. You’ll be our trusted partner, and the “go to” person for developing strategic ideas and problem solving.

We’re looking for someone who’s a fast learner, can ruthlessly prioritize, is a strong storyteller and wants to help shape the future of healthcare technology.


You are a strong candidate if you have:
  • World-class written and verbal communication skills
  • Quantitative skills (i.e. financial modeling)
  • Evidence of excellence in personal or professional pursuits
  • Willingness to do whatever it takes to succeed
  • Comfortable operating in an ambiguous environment
  • Intellectual flexibility and are able to articulate competing views on a topic, decipher the nuances and tradeoffs and determine a path forward
  • The ability to structure a problem set, create relevant solutions and prioritize according to potential business impact
  • A passion for creative problem solving
  • The ability to rise to a challenge and can handle change and uncertainty

Benefits
  • Competitive compensation package
  • Unlimited vacation
  • Working directly with the CEO and the senior management team
  • Zero commute!
  • Medical, dental and vision health insurance

To apply: wei@clipboardhealth.com


Source: Remotely Awesome Jobs

NOW HIRING: Customer Support Representative


Company: ClinicSense
Website: https://clinicsense.com
Headquarters: Toronto, Canada


ClinicSense is growing our team! We are hiring a full-time Customer Support Representative to provide product information, educate customers, and resolve any emerging problems that our customers might face with accuracy and efficiency. You will be working directly with clients to support them, maintain and grow existing relationships, identify product improvement opportunities, and reduce churn.


Work hours for this role are Monday to Friday from 9am to 5pm Eastern.


Who we are:

We’re a company that helps massage therapy clinics reduce paperwork, stay organized, and ultimately free up their time so they can spend more time with clients and less time managing administrative tasks. Officially, we’re based in Toronto, but each of us work remotely (as will you). We have team members in Canada, Mexico, Portugal, Hungary, Egypt, and Benin.

If you’re a person who is driven by customer happiness and success, then this role is made for you.


What we’re looking for:
  • We’re looking for someone that customers will consider a pleasure to work with. We’ve found the following to be critical to thrive in this position:
  • Active listening
  • A friendly tone
  • Clear & concise writing
  • Critical thinking & problem solving
  • Using customer feedback to make product improvement suggestions
  • Compassion, empathy, & patience (especially with with non-tech-savvy customers)

What you’ll do:
  • Respond to support inquiries through our support ticket system & over the phone
  • Keep our knowledge base up-to-date
  • Create short product videos to teach best practices
  • Identify opportunities for onboarding efficiency
  • Communicate the benefits of new product features
  • Identify gaps in our product that impact the success of our customers
  • Work closely with our product and engineering teams to ensure issues are resolved
  • Proactively talk with customers to ensure that they get the most value out of ClinicSense and are maximizing their return on investment
  • Identify opportunities for customer training in a proactive way
  • Assist in other areas of the business as needed

What you’ll need:
  • The following experience is relevant to us:
  • At least 2 years of professional experience in a Customer Support role
  • Experience in building and maintaining strong relationships with customers
  • Experience working closely with other functions like Marketing, Sales, and Product
  • Experience working with a support platform like Zendesk

Why join us:

We’re a team that loves what we do and we all thrive on our ability to make an impact. Working at ClinicSense can accelerate your career and give you the opportunity to work with world-class talent. This is our first dedicated Customer Support role and you’ll have the chance to lead the Customer Support team as we grow.


Compensation:
  • Salary: $40,000 CAD
  • Vacation: Public Holidays + 3 weeks vacation

Applying:

Please send us an email to daniel@clinicsense.com and tell us why you think you’d be a great fit for this role. We’re particularly interested in learning about the impact you’ve had in your previous positions. Please also include a resume and a response to this hypothetical support question:

Hello! I’m using Google Sheets for my price list. I have 10 items on my list and I’m trying to calculate the average price. Can you tell me how to do that?

Thank you!


Source: Remotely Awesome Jobs, We Work Remotely

NOW HIRING: Marketing Manager


Company: Pixellu
Website: https://www.pixellu.com
Headquarters: Seattle, Washington, United States


Pixellu, a software company for photographers, is seeking a Marketing Director to lead our marketing department. As a department lead, you will be responsible for evaluating and developing marketing strategies to expand our company’s digital footprint, awareness, subscribers, and leads. You will work hand-in-hand with Product Development, UX/UI, Customer Service, and Executive team to bring features and products to market that make our users’ lives better.

This is not a “sit in the office and plan” role. This is a role where you will be with the exec team one day, and in the trenches the next. Expect to roll up your sleeves and be in the weeds, doing the work. If you have graduated to the point you are above placing ads, writing copy, deciphering GA, or following up on a PR call, you are not the right candidate.


SKILLS
  • Marketing: You are proficient with digital marketing KPI’s and have a deep understanding of how to use analytics, data, business intelligence, and multivariate testing. You have hands-on experience with growth marketing / growth hacking, landing pages, conversion funnels, viral marketing techniques, content marketing, SEO, PPC, website optimization, and overall customer acquisition deliverables.
  • Communication: You have mastered the English language (written and verbal). You have excellent interpersonal skills and can persuade, manage conflict, debate, negotiate and conduct meetings. You respond to pressure in a calm and reasonable manner.
  • Judgment: You make good decisions and take responsibility for them. You can initiate and perform work assignments under minimal supervision that may be broad, varied, and complex in nature. You know how to prioritize and choose the correct course of action from a given set of variables, with limited data, and with limited direction.
  • Ownership: You think of yourself as an owner and steward of the company. This means you have the ability to make decisions based on what’s good for the long-term success of the organization and its people. You can get big results from small budgets. You have a “We, not Me” mentality.
  • Management: You have mastered the skills of a manager, including visioning, planning, evaluating, making hard choices, organizing, and building up your team. You can coordinate and juggle a variety of projects from conception through production and ensure alignment with other internal teams. You don’t have an ego and can solicit feedback as well as give direction to others.

RESPONSIBILITIES
  • Lead and inspire a team of marketers (currently a team of 5 with room to grow)
  • Plan and direct a marketing strategy to drive leads, subscribers, and brand awareness
  • Assess and optimize each marketing channel using data, including top-of-funnel channels like social media and blogging, middle-of-funnel channels like email nurturing, and bottom-of-funnel activities with the sales team
  • Develop pricing strategies and promotions to maximize profits and market share while balancing customer satisfaction and brand reputation
  • Identify marketing KPIs and maintain metrics reports to make data-driven decisions that align with company goals
  • Develop and manage marketing budgets
  • Keep the company up-to-date with market trends and latest marketing tech advancements

QUALIFICATIONS
  • Bachelor’s degree (in business, marketing, communications, or related field) or equivalent work experience
  • 2+ years in a lead marketing role, preferably with a SaaS software product
  • Direct experience working with common marketing analytics and campaign management platforms (Google Analytics, Intercom, Mailchimp, Google Ads, Facebook Advertising, etc)

BENEFITS
  • Competitive salary based on experience level and your local cost of living considerations.
  • End-of-the-year monetary bonuses based on seniority, individual performance and role.
  • Co-working space expenses covered up to $100/month.
  • Flex time. Aside from "required online hours" of 8-11am Pacific Time, work hours are fully flexible.
  • 20 annual days off, with an ability to make up missed days on weekends.

ABOUT PIXELLU

Pixellu is on a mission to develop simple and beautiful solutions for the world of photography. Pixellu was co-founded in 2010 by two wedding photographers. Faced with the challenges of long hours and endless tasks, we began asking ourselves, “How can we save valuable time, make more money, and get our lives back?” Our answer was technology. We started Pixellu with the idea that we could make money by providing an honest service that helped photographers save time and live more fulfilling lives. We believed that, by focusing on a great product and great service, we could build a business that not only does good, but also does well.

Armed with industry knowledge and the best crew, Pixellu is on a mission to develop simple and beautiful solutions for the world of photography. Driven by a desire to help fellow photographers, we push the envelope daily to create tools that are intuitive, reliable, and easy to use. We hope to continue to produce great work and delight you with innovative products for many years to come.
Today, we are a team of 30 team members spread across 10 countries, serving tens of thousands of photographers in over 100 countries.

Source: Remotely Awesome Jobs, We Work Remotely


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