NOW HIRING: Director of Customer/Technical Support

Company: Pressable

Website: https://pressable.com

Headquarter: San Antonio, Texas, United States

We're looking for a Director of Customer Support/Technical Support responsible for developing and delivering the strategy that ensures our customers are successful on our platform. This role will lead and grow a high-powered, 24/7 support team, ensuring the team goes above and beyond to provide five-star, concierge-level support for our customers.

Reporting to the CEO, the Director of Customer Support will lead the Customer Support function and its teams that make up a core pillar of Pressable’s brand known for delivering an amazing 99% customer experience across every interaction.

Pressable is a new breed of technology company: one-part WordPress managed hosting and one-part services innovation empowering small agencies to giant clients to scale their business on the WordPress platform. Pressable’s platform enhances WordPress with developer tools, cloud management, security, and analytics, so that companies can build and deploy their digital experiences faster than ever.

Pressable is owned by Automattic, the brand behind WordPress.com, WooCommerce, Jetpack, WordPress VIP and many others. Founded in 2010, Pressable follows Automattic’s distributed team model with employees all over the world. We engage the most brilliant minds regardless of location and give them the best resources to perform the finest work of their careers.

DAY TO DAY RESPONSIBILITIES:

• You'll lead, build, and develop strategies for our 24x7 Customer/Technical Support teams
• Support our growth and onboarding initiatives through world-class customer experience by improving our SLAs, customer satisfaction, and NPS scores, and evaluating and implementing new support channels
• Implement processes and strategies to help customers in their journey and ensure the different teams can scale with the growing customer base
• Develop the right set of analytics to provide business insights into product quality and product adoption and help measure customer & product satisfaction
• Improve our support tooling strategy that drives customer experience and agent productivity
• Focus on lifetime value to ensure that we’re building the set of services to support our customers as their needs grow and become more complex
• Work cross-functionally across the business with product, engineering, marketing, and others to deliver feedback, inform the value proposition, and ensure the overall experience is seamless and focused on the customer’s needs

YOU HAVE:

• 5+ years experience in technical support, technical account management or customer support with at least 3+ years with a track record of success as a customer support leader at a SaaS, professional IT services company, or enterprise software company
• WordPress, PHP, or hosting experience is a huge plus
• Current knowledge of industry trends in Customer and Technical Support including best practices, and progressive, cutting edge CRM and Support tools
• An eye for identifying and removing friction from the support process (e.g. developing and implementing internal service tooling to automate processes)
• Expertise in support operations and measuring success via customer support metrics and KPIs
• Recruited top high performing talent and retained them while growing their careers with the company
• A solid foundation in programming, its inner workings, common issues, community, and proper use cases is considered a big plus.
• A proficient understanding of Web/Mobile/Infrastructure app development & architecture
• Experience with highly technical and demanding customers who are running critical production workloads and demand enterprise performance from their vendors’ product and services.
• Stellar communication skills - you can present complex information to audiences ranging from cross functional leads to executives and leave them informed and inspired.

PERKS & BENEFITS OF JOINING PRESSABLE

• Health Benefits (99% Paid Employee Medical, Dental, and Vision)
• Matching 401(k)
• Life and Disability Insurance (100% Paid Life, & LTD)
• Work from home with home office setup and coworking allowances
• Open vacation policy (no set number of days per year)
• Hardware and software, books or conferences that promote continued learning

DIVERSITY & INCLUSION AT PRESSABLE

Diversity and Inclusion is a priority at Pressable. We want people to love their work and show respect and empathy to all. We welcome differences and strive to increase participation from traditionally underrepresented groups, and we require unconscious bias training for our hiring teams.

We may invite applicants to complete a limited-time paid trial as part of the hiring process. A trial is a shared opportunity for our team and the applicant to get experience working together to see if we’re the right fit.

APPLY

Source: Best Remote Job

NOW HIRING: Engineering Manager

Company: Snapdocs

Website: https://snapdocs.com

Headquarter: San Francisco, California, Uniteds States

Are you an engineering manager who loves to code and design scalable applications? Interested in solving real-world problems for an industry relatively untouched by technology? Then we have a role for you…

Snapdocs is an early-stage, rapidly growing company backed by investors like Sequoia, F-Prime Capital, SV Angel, and YCombinator (WC14). We're a small team tackling the absolutely massive mortgage market. We're bringing modern, elegant software (read security, efficiency and joy) to a pillar of the US economy that still relies on fax machines and manila envelopes.

The problems we solve involve workflow, automation, integration and data. We are working to find a good authentication pattern that allows for people to work across companies in multiple roles (which is trickier than you might think!). Domain Driven Design is our guiding light. As Snapdocs enters its next phase of growth, we’re looking for a servant-leader type Engineering Manager who has transitioned in recent years from committing code on the daily to a focus on people, velocity, & execution. That’s where you come in…

In this crucial role, your time will be focused on managing the software development efforts for a team focused on full stack development. Your responsibilities span but are not limited to directing day-to-day efforts, managing new/existing projects, conducting code reviews, architecting distributed systems down to supporting the team in designing and developing high-volume, low-latency applications for mission-critical systems. You will lead two teams consisting of 5-7 full stack engineers total initially with the goal to grow over time.

You will drive attraction, growth and retention of top talent by working closely with the talent team. Fully responsible for delivering world-class software, you’ll grow the capabilities of the team through coaching, mentoring and direct feedback. We are an agile scrum shop big on continuous improvement so expect to be running sprint planning meetings, stand-ups, retros & post mortems. While working closely with other engineering leaders, you’ll help drive innovation and establish best practices across the organization as we scale.

Ideally, during your IC engineering days (5 years? More?), you have gained experience building service-oriented architectures that powered internal and external customer solutions. During that time you have worked with at least some of our stack (Ruby on Rails, React/Redux, Postgres, AWS, Kubernetes, Docker), ideally building back end services, APIs & distributed systems. You might have picked up proficiency in a few different languages along the way (Java, Python, Go or the others) and programming styles (functional, object-oriented, script/procedural).

These days (the past year or two) you can be found coaching, mentoring, performance monitoring, managing scope, reviewing code, making architectural & technical decisions to drive the SDLC. You have a bias for good testing & strive to ship quality code. You lead from within and understand that coaching and mentoring is almost always better than “managing” (but you know how and when to do that too). When the need arises you are comfortable rolling up your sleeves and diving in to help unblock the team.

Snapdocs’ culture is one that strongly values diversity and drive. We want to work with people of different backgrounds and different paths in life, and we trust our team members to make smart decisions. We value independent work as well as collaboration. Snapdocs provides a range of excellent benefits ranging from the standard stuff: medical, dental, health vision, matching 401(k), free lunches, and 21 days PTO to the not so standard—like a 10 year exercise window on your options. Our teams are based in both downtown San Francisco & downtown Denver but we are also comfortable with this role being remote.

APPLY

Source: Best Remote Job, Snapdocs

NOW HIRING: Tech Lead

Company: Vault.co

Website: https://vault.co

Headquarter: Austin, Texas, United States

Vault, the only conflict-free student loan benefits platform, is hiring the development team’s Tech Lead. We’re passionate about solving the student loan crisis by creating software that allows employers to help employees pay down student loans. We’re headquartered in Austin, Texas, but we’re a remote-friendly office and you can work anywhere!

We’re looking for a talented, driven developer to lead a development team in launching new products and supporting three existing products. You’ll be responsible for keeping the team on-track and working toward a unified product vision, on-time deliveries, successful upgrades, and a well-groomed backlog. Please note that the ideal candidate’s initial focus will be to write, edit and improve the code and infrastructure for Vault’s platform — this is a roll-your-sleeves-up-and-code-alongside-your-teammates role with significant visibility and the possibility of growing into a VP of Product or Engineering role after success at the Tech Lead level.

The ideal candidate will have 5-10+ years of full stack software and engineering experience and a history of managing junior developers and working with product teams. Successful candidates will demonstrate the ability to collaborate across areas such as architecture, product and operations to ensure that Vault products meet high quality standards. We find that smart, driven, and dedicated people who like working on socially-impactful products are a great fit for our culture.

You’re also an especially good fit for this role if you:

• Have a BA/BS in Computer Science or a related technical field, or equivalent experience
• Write high-quality code that is scalable and testable
• Can code/document APIs
• Have architected and built mobile-first, secure applications
• Have participated in the full software development life-cycle, including the code and architecture reviews process.
• Have collaborated iteratively with a Product team to help clarify requirements and scope
• Have helped establish development best practices and guidelines

Dev qualifications:

• 5-10+ years of professional software development experience
• 5+ years of experience working with Ruby on Rails and Postgresql (Preferred) or Similar
• 2+ years of experience working with JS Frameworks (React / Ember / Vue) or Similar
• 2+ years of Agile or Scrum experience
• Strong written and verbal communication skills with the ability to clearly communicate complex concepts effectively.

Nice-to-have skills:

• Prior experience working with full-stack applications
• Not afraid to tackle front-end tasks
• Security and ISO knowledge
• Prior experience working in financial service/fintech
• Experience with AWS, github, circle.ci or similar tools/services
• Passion for finance and knowledge of the student loan space

Vault Benefits

We’re a close-knit team and constantly revamping our benefits to assure we all love coming to work. For starters, we offer:

• Unlimited vacation
• Health, dental, and vision insurance
• Student loan benefits (surprise!)
• Flexible hours
• Taco Tuesdays
• Happy Hours + virtual events

Apply Now

Email a resume to careers.dev@vault.co to apply.

About Vault

Vault is a student loan benefits software platform, providing employers with tools to help employees pay down their student loans. Vault is uncompromising in our commitment to provide conflict-free guidance and tools for both employers and employees. We work with companies of all sizes, from New York Life and Ralph Lauren to Mastercard and Pinterest, to build stronger, mutually-beneficial relationships that measurably improve talent acquisition and employee retention. For more information, visit vault.co or follow us at @vaultbenefit.

APPLY

Source: Best Remote Job, Vault.co

NOW HIRING: Programmer Analyst (Javascript, SQL Queries, ERP)

 Company: TEKsystems, Inc

Website: https://www.teksystems.com
Headquarter: Hanover, Maryland, United States

TEKsystems is seeking a Programmer Analyst for a 6-12 month REMOTE contract for a client based in Boise, ID.

Description

The Infor Business Analyst/Developer is an individual contributor accountable for the analysis, design, and development of technical solutions to solve business problems throughout the enterprise. The position provides business support by leveraging knowledge gained from the analysis of business processes and understanding of technical solutions primarily focused around our ERP system (Infor). The successful Developer works closely with business partners as part of the enterprise applications team to understand, at times complex, business needs and system requirements. Then translate those requirements into effective application solutions and capabilities. The ideal candidate is experienced with Infor IPA and Infor ION functional, technical, and integration. This individual will be working remotely as part of a virtual team.

Examples of Duties

• Review functional specifications that have been created which describe the interfaces that will be passing data between the Infor ERP system and various state agency systems. Functional specifications will be reviewed for completeness and a determination will make if adequate information has been provided to continue with a technical specification of the interface. Communicate and work closely with the functional team to ask and answer questions and bring clarity to the specification document.
• Create technical specifications that provide detailed descriptions of the interfaces between the Infor ERP system and various state agency systems. Technical specifications will incorporate dependencies and prerequisites, process flows, data transmission mechanisms, data validation and transformation rules, migration steps, scheduling requirements, and test plans.
• Program the process flow, the data validation, and transformation rules using the Infor ION tool or the Infor Process Automation (IPA) tool.
• Participate in system integration testing.

Qualifications

• Good knowledge of software architecture, development, and testing practices.
• Experience creating, interpreting and documenting user requirements.
• Experience testing and deploying production systems.
• Knowledge of SQL and writing relational database queries.
• The Infor integration tools permit the use of Javascript so experience creating such scripts is desirable.
• Knowledge of Infor ION and/or IPA integration tools is a plus.

Supplemental Information

This job family translates business and technical requirements into well-engineered, tested, and deployed business applications. Responsibilities include the analysis, design, development, testing, installation, and maintenance of information systems. Incumbents interface with customers and other developers to determine the most efficient and cost-effective approach to meet business requirements.

Distinguishing Characteristics

At this level, incumbents are individual contributors performing activities independently. These positions are occupied by individuals having a solid understanding of the fundamentals of requirement specification, design, coding, and testing of information systems within an agency. Incumbents at this level are able to assist junior staff with challenges.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call -3411 or email .com for other accommodation options.

APPLY

Source: Best Remote Job