NOW HIRING: Developer Experience Engineer

Company: Cypress
Website: https://www.cypress.io
Headquarters: Atlanta, Georgia, United States


Cypress.io is a venture-backed SaaS company based in Atlanta that has created the next generation of test automation tools for developers working on the modern web. Already experiencing double-digit monthly growth, the company was founded in 2015 and has raised $14.9M in capital to date, including a $9.3M Series A financing in June 2019, led by Bessemer Venture Partners (BVP), with influential board members and advisors from companies including Github and Salesforce.

With rapid, organic adoption by developers worldwide, Cypress.io has grown its community to more than 40,000 developers, across 6,000 organizations, from 90+ countries, and has created a thriving global community of developers in a market that is projected to grow to $56 billion by 2022.

Since monetization began in October 2018, more than 475 customers, across 34 countries and spanning 45 industries have subscribed to our Dashboard service and recorded over 500 million tests. Marquee customers include Asurion, Autodesk, BetterCloud, Betterment, CAA, ClassDojo, Crunchbase, DataRobot, Disney, DHL, Fullstory, GitHub, GoDaddy, HashiCorp, Lego, Mesosphere, NBA Digital, Nielsen, Pandora, SaltStack, SendGrid, Shopify, Slack, Snyk, OpenTable, WIX, ZocDoc, Zylo and 99Designs.


Job Description

Do you get excited about developer tools? Do you have a keen eye for software quality/testing practices and methods? Do you enjoy sharing your knowledge with fellow developers? Are you eager to solve the challenges that developers like yourself face?

If yes, then join the new Developer Experience (DX) Team at Cypress to empower developers to build and ship higher quality software faster than ever before.

The DX Team, is an engineering team focused on ensuring developers can be productive and effective with Cypress via development and dissemination of testing knowledge, methodologies, and solutions.


The DX Engineer is a high-impact role with the responsibility of providing thought-leadership to other developers within the industry through highly prescriptive and practical solutions. We have to elevate the status quo of testing workflows and knowledge to enable developers to be productive while adhering to appropriate and scalable practices.


The DX Engineer is a cross-functional role requiring you to collaborate with product design, other engineering teams, and customer-success to ensure that users have a smooth, high-fidelity, and productive end-to-end experience with Cypress.


The DX Engineer is a highly visible role that puts you right in front of the Cypress community via conferences, workshops, and other speaking engagements. This responsibility requires you to be a technical expert and communicator with a strong ability to clearly articulate specific problems and solutions to support the diverse use cases of Cypress.

This role is a remote-friendly.


Qualifications

Responsibilities

• Develop demonstration apps, specialized plugins/libraries, integrations with other frameworks/services, and testing-related methodologies.
• Research, engineer, and experiment with new ways to improve developer workflows and practices.
• Validate and experiment with early/pre-release feature developments to help ensure a robust and consistent developer experience.
• Author and engage with the community via documentation, curated presentations, demonstrations, and learning guides to make it incredibly easy for developers to adopt Cypress.
• Foster relationships with the open source community and establish partnerships that improve the experience and workflow of Cypress users across common frameworks and libraries.

Requirements

• Extensive experience using client and server-side JavaScript and frameworks such as Angular, React, or Vue.
• Aware of cutting edge technology and tooling.
• Exceptional written, visual, and oral communication skills to engage a variety of audiences, including developers, QA professionals, and senior decision makers.
• Highly motivated and a strong desire to make an impact. Capable of being productive when working either collaboratively or independently.
• Open-minded, accepting of different perspectives and willingness to measure and experiment.

Additional Information

Benefits & Perks

• Competitive salary
• Health, dental and vision coverage
• Life insurance and disability coverage
• Remote-friendly
• Generous paid time off and sick leave
• Flexible work hours
• Work with the latest technologies
• Contribute to open source
• Semiannual travel to work and play with our Atlanta-based team
• Healthy office drinks and snacks
• Modern laptop and equipment provided

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


Source: Remotely Awesome Jobs, Cypress

APPLY

NOW HIRING: Customer Support Representative

Company: Big Sky Health
Website: https://www.zerofasting.com
Headquarters: San Francisco, California, United States


Big Sky Health creates simple and thoughtfully-designed digital experiences to empower people to live healthier and longer lives. We’re a small but scrappy, mission-driven company whose team has a strong track record of success. Our innovative mobile app ‘Zero’—the leading fasting tracker in the App Store—has been downloaded by over 4 million people.


What you’ll do

We’re looking to hire an experienced customer support representative to join our fully distributed team. Customer experience is a core focus of our company, and the customer support representative will help extend this ethos by providing radically convenient, precise, and calm support to our community members. The support representative will also serve as a voice for our community, helping our team employ a user-centered design approach to product development.


This role will help lead these efforts by:

• Responding to support requests from Zendesk, social media, and app reviews
• Documenting, replicating, troubleshooting, and escalating product bugs
• Developing best practices for improving our support processes and for documenting product feedback and enhancements
• Helping inform our product roadmap and customer experience based on your customer interactions
• Helping administer our user research studies by scheduling interviews, screening participants, taking notes, and coordinating participant incentives

Who we’re looking for

The ideal candidate for this role will enjoy a mix of direct interaction with customers, as well as building systems and processes to scale our support operations. We’re looking for someone who is self-sufficient, driven and nimble, yet collaborative, considered and empathetic.


Requirements:

• 3+ years experience working directly with customers in a support role.
• A strong knowledge of customer service software and product development tools, including ZenDesk, G-Suite, Slack, JIRA, Monday.com, and Notion.
• Experience evaluating and implementing new tools and making recommendations for process enhancements to maintain an optimal support infrastructure.
• Experience defining KPIs and measuring support-related activities.
• Expert ability to communicate complex information to both lay and subject-matter experts in written form.
• Strong ability to synthesize disparate data into broad themes, and to present your findings to the team at a regular cadence.
• A natural ability to empathize with others, and to handle difficult situations with tact and composure.
• Transparent about what you don’t know, able to adapt quickly to change, and open to feedback in order to continuously grow and improve.
• Fluent in English

Bonus:

• Experience working on a remote team spread across several time zones
• Several years of experience working with a cross-functional team, including product management, design, engineering, and marketing
• Have worked on a consumer-based mobile app
• Proficient in another major language such as Spanish
• Passionate about health + wellness, particularly in the digital realm

How to apply

Please email your resume and cover letter to jobs@zerofasting.com. We value exceptional writing skills—in your cover letter, please tell us:

• Why you enjoy customer support
• What it means to provide exceptional customer experience

We encourage applications from candidates of all backgrounds and identities. Bringing on new talent is an opportunity for us to enrich our company culture with new perspectives and ideas. If you have been looking for an opportunity to contribute to a hyper-growth team that is positively impacting the health and well-being of millions of people—while maintaining the flexibility to work from anywhere—this role may be a perfect fit for you!



Source: We Work Remotely, Big Sky Health

NOW HIRING: Site Reliability Engineer

Company: Smile.io
Website: https://smile.io
Headquarters: Kitchener, Ontario, Canada


Smile is the largest provider of reward programs in the world. We reward tens of millions of people every year, and power rewards programs for thousands of businesses around the world. We’ve got big scaling plans in 2020 and beyond - we need amazing talent to achieve our goals and you get to be the one to find them and bring them to Smile!


A little more about the Smile Development team:

The engineering team at Smile.io believes in being proud of your code, owning what you ship, and embracing new tools to increase developer happiness. We also like to focus on learning, architecture, and platform health. We ship early and often, using feature flags to get our code in the hands of end-users as soon as possible. We also rely on data, user research, and product feedback to make and shape important features and decisions.

We are remote-friendly, with engineers on our team working from home offices in Romania, Cyprus, New Orleans and more! Tell us where you'd like to work when you apply!


Responsibilities

• Build scalable systems, using best practices around automation, pushing changes that improve reliability and velocity
• Support services before they go live through activities such as system design consulting, developing software platforms and frameworks, planning and reviews
• Maintain services once they are live by measuring and monitoring availability, latency and overall system health.
• Provide mentorship and training to other team members on technologies and processes; drive education and knowledge transfer of design patterns, technical practices, and relevant technologies and tools
• Drive high standards around incident response practices and policies
• Gather requirements and make thoughtful tradeoffs to ensure we are focusing our efforts on the most impactful projects.
• Work on services and tools to proactively improve the quality and reliability of our production API.
• Debug production issues across services and multiple levels of the stack. Improve operational standards, tooling, and processes.

Requirements

What we’re seeking:

• Prior experience 2-4 years improving the reliability of a SaaS product.
• Prior experience operationally supporting a SaaS product.
• Prior software development experience.
• Traits or experience we’d love to see (you don’t need them all to apply):
• Have prior experience supporting the reliability of and/or developing on an API-based product.
• Can think intuitively about systems and services and write high quality code. We work mostly in Ruby, with very occasional Elixir and Go.
• Hold yourself and others to a high bar when working with production systems.
• Have experience authoring and operating high-scale services, as well as debugging complex systems.
• Take pride in working on projects to successful completion involving a wide variety of technologies and systems.
• Thrive in a collaborative environment involving different stakeholders and subject matter experts.
• Enjoy working with a diverse group of people with different expertise. Comfortable in collaborating with other teams such as Sales and Support in sharing feedback from our customers

Benefits

What’s it like to work at Smile.io?

We are a team of smart self-starters who build efficient and unique solutions to problems. You’ll be working with some amazing talent and you'll constantly be pushed to challenge yourself and improve your skills. This starts in the interview process, where you’ll be asked to show us your skills in real-time. It’s not an easy process, but we think you’ll find it rewarding and a great preview to what working here is really like.


As a team, we’re driven by these core values:

• Be Humble - think of the team before thinking of yourself. We have no room for massive egos.
• Be Hungry - set hard goals, ask lots of questions and learn every day.
• Be Human - show empathy towards others, consider the impact of your decisions on other teams.

We collaborate on everything. Our communication tools and our space are designed with this in mind - from physical areas to connect in comfort to Slack channels of all sorts, we enable you to reach out to those around you to make sure you have the information you need to make great decisions.

We know that Smile.io as a business is in constant evolution - the same is true of our people. We’re here to support each other in our growth, so we talk openly about our career goals, hopes & dreams. With such a diverse team of people, we know we can offer you the mentorship, tools and encouragement you need to grow.

We believe that diverse teams perform better and that fostering an inclusive work environment is a key part of growing a successful business. We welcome people of diverse backgrounds, experiences and perspectives. We are an equal opportunity employer and are committed to work with applicants requesting accommodation at any stage of the hiring process.


Source: We Work Remotely, Smile.io

APPLY