NOW HIRING: Digital Marketer

Company: Interaction Design Foundation

Website: https://www.interaction-design.org

Headquarters: Aarhus, Denmark

Would you like to use your analytical and marketing skills to bring affordable education to millions of people? Great! Then, read on! We’re looking for a Digital Marketer who also loves getting nerdy with analytics and data. Showing the right message in the right place at the right time to the right person is incredibly challenging—but if you find it exciting, then this is the right role for you!

The Interaction Design Foundation is the biggest online design school globally. Founded in 2002, we have over 80,000 graduates and counting. We're market leaders in online design education because the world's leading experts create our content—and because we specialize in design. What’s more, with over 1.5 million monthly visitors, we’re at the forefront of providing premier design education to such organizations as IBM and SAP, as well as tens of thousands of other members.

This is where your humanity-loving and hard-science sides play equally important roles. We deal with big numbers, but we always put faces to them as we hold our mission keenly in sight and pride ourselves on helping real people. For every conversion you generate, you bring a member into our platform and help improve the life and career of that person. And not only that, these members will go on to design better products and services to the benefit of all humankind.

This is a paid, full-time position. You'll be location-independent and will therefore be free to work from wherever you want in the world. You will have daily video-based contact with your colleagues and will get to meet them physically on team trips (see below).

So, if you want the chance to do the best work of your life, if you’re hungry to develop yourself professionally and if you’re ready to change the future of education, congratulations – you’ve come to the right place!

What you will be doing

You will work closely with the growth team and parts of the design and development team. Your responsibilities will be multifaceted and can be adapted to your skills and interests. We’re growing fast, so you’ll have limitless opportunities to grow your skills and professional muscles.

Some of the responsibilities that lie ahead of you would be to manage, optimize and scale:

• Paid advertisements via SEM, Display networks, social media, Audience Network and more– everything from budget allocation to copy and creative optimization.
• Revenue and traffic via our network of affiliates – which includes the top industry influencers and authors.
• Our SEO efforts and organic search rankings – with more than 100,000 external pages linking to us, you’ll manage and grow a veritable SEO Superpower.
• Our analytics efforts – and provide the design, dev and editorial teams with actionable advice and directions.
• Our split tests and growth-hacking efforts– your insights will drive conversion-centered redesigns of key flows.
• Expansion into new marketing platforms and strategies.

About you:

• You have 5+ years of experience with digital marketing.
• You have managed and optimized ecommerce campaigns and you have documented results from your previous work in online ad optimization.
• You’re a nerd when it comes to data and analytics, and hence love to quantify your work and results (perhaps slightly obsessively – don’t worry; that’s a plus here!).
• Your middle name is “Optimization” – you know what we mean. ;-)
• You’re a passionate and organized self-starter, who doesn’t accept the status quo, but always seeks to improve, optimize and automate in order to enhance performance.
• You have many years of hands-on experience with improving SEO-related parameters.
• You’ve demonstrated the ability to effectively manage and optimize campaigns of a minimum budget of $10,000 per month, with clearly defined ROI targets.
• You have a sharp eye for the customer journey and a deep understanding of the qualitative factors that influence it.
• You’ve got “that eye” to forecast effectively using data that would make others scratch their heads.

Bonus Points

You get bonus points if you …

• Have a Master’s Degree in Business, Marketing, Psychology or another relevant discipline.
• Are certified in Google AdWords and Analytics.
• Have attained Facebook Blueprint Certification(s).
• Have experience as a team lead.
• Have experience with working remotely.

APPLY

Source: Remote OK, Interaction Design Foundation

NOW HIRING: Customer Support Representative

Company: Jungle Scout

Website: https://www.junglescout.com

Headquarters: Austin, Texas, United States

Are you passionate about helping customers and entrepreneurs be successful?

Do you have a strong analytical mind with a thirst for solving puzzles and uncovering hidden issues?

Do you have experience with Amazon’s Seller Central platform?

Do you love knowing that your work is empowering entrepreneurs, delivering value to your customers, and smashing out goals with the #dreamteam— all in the same day?

Amazing, then you’re the type of person we’re looking for!

At Jungle Scout, we are on a mission to empower entrepreneurs to be successful Amazon sellers. We work hard, keep it real and do it all for our customers by providing industry-leading tools, education and content.

Now we’re looking for a Customer Support Representative to join the team and help our customers answer some of their more advanced “selling on Amazon” questions. After product training, the CSR will be a primary subject matter expert for not only the Jungle Scout products but the Seller Central platform as well. This person will report to the Customer Support Manager.

Schedule:

• Option 1: 4AM - 1PM CST on Thursday - Monday
• Option 2: 6AM - 3PM CST on Wednesday - Sunday

If this sounds like a role you'd be interested in please read on!

What you’ll do:

• Answer questions. You’ll be answering customer questions as quickly and succinctly as possible. You’ve never met a question you couldn’t find an answer for.
• Communicate with customers. You’ll be on the front-lines of the customer experience; interacting with customers using email, chat, occasional video calls, Facebook/Instagram and more!
• Love our customers. We love our customers, a lot. They put their trust in us to help grow their business and we take that responsibility seriously. You’ll keep customers happy and make sure they get the most from their purchase.
• Product expert. You’ll know your way around our products with your eyes closed. You’ll learn and master the use of Jungle Scout products quickly, and be excited to show a customer how it’s done!
• Inbox management. We like to set goals (and smash them). You’ll be responsible for meeting all company and department-specific targets for support inboxes.

Who you are:

• Experienced. You’ve worked in customer service before (ideally for 2+ years) and are comfortable engaging with customers.
• Knowledgeable. You’ve worked inside of Amazon’s Seller Central platform and know the ins and outs of the platform and speak the Amazon FBA language.
• Self Starter. You are self-motivated, independent and always ready to bring a positive attitude on a daily basis.
• Polished communicator. You are a strong, polished communicator in English capable of engaging with customers both verbally and in writing.
• Empathetic. You are an empathetic individual with a customer-first mindset.
• Team player. You are a team player passionate about continuing to advance the Customer Success department of Jungle Scout.
• Organized. You have a to-do list for your to-do list. You’re well versed in productivity tracking tools, hyper-organized and able to manage your time well.
• High attention to detail. Small things don’t go unnoticed with you.
• Analytical. CSRs need strong analytical skills to determine customer needs and to provide solutions to difficult requests.

You get bonus points if you are…

• A Remote Worker. You’ve worked remotely before and already have a dedicated workspace.
• An Amazon Seller. You not only understand Seller Central - you’ve sold there!
• Social. In addition to answering customer support emails, you also have experience with live chat Social media support.

About Jungle Scout:

Jungle Scout is the leading all-in-one tool for selling on Amazon, with the mission of providing powerful data and insights to help entrepreneurs and brands grow successful Amazon businesses.

The Jungle Scout team is a group of smart, motivated, and fun-loving professionals working hard to help our customers achieve success. We have a remote-first culture with employees across the world as well as in our hub offices in Austin TX, Vancouver BC and Shenzhen China. We believe team members should have the opportunity to choose the work environment that works best for them. Team members have the option of working from home, at one of our hub offices, or from a co-working space.

APPLY

Source: Remote Global, Jungle Scout