NOW HIRING: WordPress Support Specialist

Company: chloédigital
Website: https://chloedigital.com
Headquarters: Remote

chloédigital is the tech support and strategic planning membership for bloggers. We are a customer-driven, innovative technology company. We are looking for a Support Specialist to join our team and help us tackle bigger challenges.

As a chloédigital Support Specialist, you would provide our blogger clients with top of the line tech support and advice for their WordPress.org blogs via our online helpdesk system. As part of a fast-paced team, the Support Specialist is responsible for assisting our clients with any queries they have whilst using and growing their WordPress.org sites, inclusive of the close relationship between WP and third parties like plugins and Google platforms. Up for the exciting challenge? Keep reading!

Responsibilities

• Provide our global client base with WordPress.org support and teach them industry best practices
• Have a strong focus to own, prioritize, troubleshoot, and build a response plan for inbound customer issues, no matter how small or complex the request
• Carry out ticket management via helpdesk adhering to company protocol
• Provide best in class customer service to exceed the expectations of our customers, whilst achieving the company's commercial objectives.
• Research best tactics and outcomes, resolutions and standards daily (internally and externally)
• Help to support our clients by answering queries quickly and efficiently
• Liaise with other departments (mainly design and development) to ensure client requests are handled efficiently and escalated issues are resolved
• Regularly contribute to our knowledge database, allowing teammates to learn quickly from your insight

Requirements

• A genuine interest in the blogging industry
• A keen interest in providing next-level customer service
• Brilliant researching skills
• Excellent organisational and time management skills.
• You are an excellent writer
• Ability to work as part of a team or independently
• Able to work fast and under pressure
• Highly detail-oriented and organized
• You genuinely love helping people and want them to succeed
• Can work well in a busy environment and cope well under pressure
• You can cool hot tempers, amuse the amusable
• Ensure our customers meet their goals successfully and with a minimum of hassle
• Provide integrity and credibility as the “main point of contact” for your customers
• Strong technical awareness of the following but not limited to Wordpress Backend How-To’s, Wordpress + Plugins, Domain + Hosting, Email Marketing, SEO, Google Analytics, able to research related Third parties (Social Media Tools, Affiliate Tools, Ad Tools, etc)
• Grace under pressure
• Excellent problem-solving abilities, instinct to figure out “how to do it” when faced with an “it can’t be done”
• Ability to juggle, prioritize effectively and meet deadlines under minimal supervision - taking full ownership of your work and deliverables throughout
• A strong sense of empathy – you are attuned to hear the real question behind a question
• You have several years of experience working as a Support Engineer, Customer Success or Customer Engagement Manager, preferably for internet companies or startups delivering WordPress tech support
• Native-level English proficiency
• Fluency with HTML and CSS

If you get a thrill from helping customers and you know that even though the job isn’t always easy, successful customer support is just as much about propelling knowledge and ideas as it is about troubleshooting, we'd love to hear from you! We're looking for a naturally curious digital hero who can find an opportunity to learn more and help others succeed where others would see support tickets only.

Source: Best Remote Job, Working Nomads, chloédigital

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NOW HIRING: Head of Growth

Company: MURAL
Website: https://www.mural.co
Headquarters: San Francisco, California, United States

MURAL is on a mission to inspire and connect imagination workers globally.

MURAL is a digital workspace for visual collaboration. Our platform and services enable innovative teams to think and collaborate visually to solve important problems. People benefit from MURAL’s speed and ease of use in creating diagrams, which are popular in design thinking and agile methodologies, as well as tools to facilitate more impactful meetings and workshops.

Global enterprises including IBM, USAA, E-Trade, Intuit, SAP, Atlassian, Autodesk and GitHub have embraced visual collaboration to align their teams, plan in real-time, speed up decision making, reduce travel costs and accelerate a culture of innovation. MURAL’s certified enterprise-class cloud-based infrastructure connects 40 percent of Fortune 100 global enterprises, drawing the support of leading investors from Radian Capital, Gradient Ventures, Endeavor Catalyst and others.

MURAL is headquartered in San Francisco and employs over 100 people working remotely across six time zones around the world, including office hubs in Buenos Aires and Europe. We recently raised $23M in a Series A round of financing, so we are ready to take MURAL to the next level.

YOUR MISSION

As MURAL’s Head of Growth you will:

• Own the end to end process of customer acquisition, activation conversion to payer in the self-serve offering.
• Manage and build a group of product teams focused on Onboarding, Activation, and monetization in the self-serve offering.
• Own the monetization and pricing strategy in the self-serve offering.
• Co-own with Marketing the process to identify and hand off sales qualified leads to the Sales organization.
• Work closely with the Head of Marketing, Head of Product, and Head of Data to define and execute successful initiatives that drive membership growth via retention, engagement, and virality.
• Define the Product Growth strategy, and own MURAL’s Growth models.
• Understand the competitive landscape, to ensure we’re on top of the latest patterns that work in other products.
• Mentor and guide product managers, helping to develop their product management skills.
• Collaborate with our teams in Engineering, Design, Product Management, Customer Support, Customer Success, Sales, BizOps, DevOps, and QA
• Communicate regularly with our customers and partners.

YOUR PROFILE

The top candidate will have the following skills:

• 8+ years of product management experience in a B2B SaaS or B2C product.
• Experience building and leading teams of product managers focused on growth and monetization.
• Proven track record running A/B tests, understanding customer needs, launching successful features, communicating results, and collaborating with cross functional teams.
• Experience working in a high-growth company with fast-paced decision making processes.
• Experience working remotely with a global team
• Experience running experiments and building growth models.
• Excellent English written and verbal communication skills
• An eye for design
• A good sense of humor

Ideally you have:

• You have experience in Design Thinking and design methods expertise
• You have worked with remote collaboration software.

WHAT WE OFFER

In addition to being part of our quest to help people empower their imagination, we offer:

• Competitive salary and benefits
• Flexible working hours
• Ability to work remotely
• Flexible time off
• A phenomenal learning environment for you to develop

OUR VALUES

We bring people to our team that care about our mission to inspire and connect creative people globally, and who feel aligned with our values:

• Make Others Successful
• Adapt to Thrive
• Show Up With a Smile
• Generate Wows
• Think Global
• Play to Win and Have Fun
• Practicing equality through imagination work.

MURAL is committed to creating diverse and inclusive workspaces where people can make a positive impact on the world and share their vision of how they achieve it. We are dedicated to working alongside multiple communities to help build this dream and bring it to life.

Source: Best Remote Job, MURAL

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NOW HIRING: Full Stack Engineer

Company: Orum
Website: https://orumhq.com
Headquarters: Remote

Orum connects sales teams to their target prospects efficiently, helping them sell to their ideal customers. Using Orum's parallel dialer, sales reps can dial multiple numbers at once, and Orum's speech recognition will automatically recognize and connect reps with humans that pick up. This leads to consistent conversations, faster training, and more meetings booked.

We're a small, fully remote team that bootstrapped to almost $1M ARR in two years. Our business is young but growing quickly, and customers use our product daily (~10,000 calls/day).

This role is ideal if you like to work across the stack to make a big impact on a small team. You'll be in charge of building and owning features end-to-end, from conception to implementation to feedback/iteration. Examples include routing calls through our event-based SIP softswitch, displaying real-time call information in our UI over WebSockets, or processing streaming audio for speech recognition.

What we would love to see:

• At least 2 years of full-time, full-stack engineering experience
• Past work that shows comfort with both back-end and front-end
• Familiarity with our stack: TypeScript, Node.js, React and PostgreSQL
• You like working closely with product/sales to drive customer success
• You’re not afraid to say “I don’t know” and proactively learn new things

To apply, please reach out to jobs@orumhq.com with your resume.

Source: Best Remote Job

NOW HIRING: Email Marketing Specialist

Company: Uscreen
Website: https://www.uscreen.tv
Headquarters: Washington, District of Columbia, United States

Uscreen is a SaaS company with an amazing global team, helping creators and companies monetize their videos online. Video monetization is a fast-growing market, and so far, we have established ourselves as the industry leaders, and we aim to solidify that position. To do so, we’re looking for a new addition to our team: an Email Marketing Specialist, to come in and help us scale our internal and external communications.

This person will be working closely with the Marketing Lead on a daily basis, primarily focusing on email campaigns, automation, and some creative outreaches. This person needs to be smart, inquisitive, and motivated but also experienced to be able to deliver much of their workload independently. We are a remote-first company so the ability to stay productive independently is required.

Our email list is a beautiful slab of marble, and we need someone who’ll come in chiseling.

Our team is incredibly passionate, smart, supportive, skilled, open to learning, happy to take constructive criticism, and implement it. We’re looking for someone who can match that energy and help us scale.

About this role:

This position is perfect for an early-mid-level email marketer with B2B experience and is focused mostly on the execution of marketing projects, like automation, onboarding, and other forms of drip campaigns. Even though some creativity is required (and very welcomed), this person will focus primarily on setting up and seeing email marketing projects through to completion, taking direction from our Marketing Lead, at least for the first 6 months. We have a lot of plans in place, and now we need to execute them. In other words: previous practical experience with email list handling and email automation is a must.

We are growing and things change rapidly, so you need to also be able to shift direction very easily and maintain your flexibility in working with other team members and teams.

Task and responsibilities:

• This position includes a healthy amount of research
• Email list maintenance and handling
• Writing small pieces of copy (e.g. emails) will be required
• Assisting our Marketing Lead with project and campaign planning and execution
• Setting up and tracking email marketing campaigns and automation

Basic requirements:

• 2+ years of email marketing, general marketing or MARCOM experience
• Of these, at least 1+ year in SaaS
• Of these, at least 1+ year in B2B
• Of these, at least 1+ year experience directly with email marketing and automation
• Tech-savvy – we use a lot of tools (too many to count) and you need to be able to learn and adapt easily

Must have:

• Experience with list management, cleanup, and maintenance
• Experience setting up multitiered, cross-platform campaigns
• Experience with tools similar to Drift or Drip (Note: experience with these two tools directly will be considered a strong advantage)
• Perfect grammar and attention to detail (e.g. punctuation, writing, etc.)
• Urge to test everything 5 times before hitting that send button

Must be:

• Able to overlap at least 4 hours with our distributed team: from 6AM to noon ET
• Quick to learn and able to understand audiences
• Able to work independently
• Native or near-native English speaker (having accents is fine, as long as you’re using proper English syntax)
• A confident decision-maker who bases decisions on hard evidence and numbers (‘Trust me bro’ doesn’t count)
• Overall a kind and fun person 🙂

Good to have:

• Experience with setting up webhooks, Zapier and lead captures
• Basic understanding of Google Analytics and related tools
• Experience with visuals (e.g. picking best images for branding purposes)
• Experience with visual layouts (e.g. email templates)

Benefits:

• Full-time (40 hours per week) remote job with a contract. We want to make it clear that this is NOT a freelance / part-time position you can do in tandem with other professional endeavors
• Join an amazing, creative and motivated team
• Work from anywhere (OK, almost anywhere…), as long as you have regular overlap with Eastern Time business hours and reliable internet connection.
• 20 paid days off per year (eligible after the first 6 months with the company)
• Budget for personal development

How to apply:

• We review the applications and email candidates who qualify for the second round
• The qualified candidates will be asked to do a test task: usually a video of yourself answering a few questions
• After we review the submissions, we will organize a Skype interview with the successful candidates

Heads up! Due to the high volume of applications, we are thrilled to receive, at this time we are only able to respond to successful candidates.

Source: Best Remote Job

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