NOW HIRING: Senior Software Engineer

Company: Web Summit
Website: https://websummit.com
Headquarters: Dublin, Ireland


In the words of Inc. magazine, “Web Summit is the largest technology conference in the world”. Forbes says Web Summit is “the best tech conference on the planet”, Bloomberg calls it “Davos for geeks”, Politico “the Olympics of tech”, and the Guardian “Glastonbury for geeks”.

Whatever Web Summit is it wouldn’t be possible without an incredible team of nearly 200 employees, including world class engineers, data scientists, designers, producers, marketers, salespeople and more.

We’ve disrupted an old industry by building incredible software and designing mind-blowing events. We’ve revolutionised how people come together in our world. We started with one event: Web Summit. But now we’re creating category-defining events all over the world, from Asia to North America.

We’re just getting started!


About the team:

Web Summit Engineering consists of several cross-functional teams, working on tools and systems that help our attendees maximise their conference experience.

We’re looking for a Senior Backend Engineer to influence and motivate our high-performing applications team, responsible for the development of core products that are key to the attendee experience.


What you’ll achieve at Web Summit:

• You’ll influence the architecture and development direction of the Applications/Product teams to ensure quality code is written and excellent products are built.
• You’ll work across the software stack to deliver high-quality, maintainable and scalable code that can power the best conferences in the world.
• You’ll share knowledge with other team members via mentoring, code reviews, technical talks, or consulting on projects.
• You’ll break down complex projects into smaller problems and work with others to ensure that great products get delivered as a result.
• You'll get insight into senior internal stakeholders, and have an active input into how Web Summit grows globally from a technology angle.

Who you are:

• You care deeply about engineering culture and the quality of products you and your team build.
• You drive change actively as you believe everything can be constantly improved.
• You have knowledge of a broad spectrum of products and recent developments and can make smart choices about technologies that should be adopted.
• You are keen to mentor and grow in the team, achieving lasting and significant goals.
• You like to be constantly challenged, working on a variety of different projects and products, and interacting with sales, operations and production teams.
• You love to see our customers using and benefitting from your software in real time at our conferences.

Skills and abilities we’re looking for:

• Ability to understand large, complex distributed systems with many moving, interrelated parts.
• 5+ years of commercial experience in an OOP language. We use a services architecture, with existing RESTful Apis in Ruby, but open to JVM, Kotlin, and Python, to name a few.
• Linux and Postgres experience ideal.
• Strong SDLC principles, TDD and CI/CD understanding.
• Good understanding of AWS.
• DevOps experience is a big plus.
• Comfortable working in Scrum/Kanban environment, with Git Pull/code reviews.

Be healthy, curious and social:

• Stay healthy with our fully subsidised healthcare and Dental cover.
• Exercise your mind and body with our free gym membership and yoga.
• Enjoy our private garden with orchard, sports equipment, and vegetables right outside your office.
• Enjoy an unlimited supply of fresh fruit, beverages and cereals.
• Master new skills from those around you with onsite talks, training initiatives and a Coursera account for everyone!
• Become workmates, not just colleagues, with our active social calendar of company celebrations, trips abroad and sports.

Source: Remotely Awesome Jobs, Stack Overflow, Web Summit

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NOW HIRING: Customer Success Lead

Company: Monday.vc
Website: https://www.monday.vc
Headquarters: Global


MondayVC is a quickly scaling start-up building white-label job boards and talent networks for venture capital funds and startup accelerators across the world. Customers use our platform to save time when making high-value introductions between portfolio companies and professionals in their networks.

As a remote company operating from 7 countries, we understand remote work and are constantly investing in our team by encouraging autonomy, clear communication, and discipline.
We’ve recently closed our seed round and are prepared to scale our offering with current customers as we develop new products.


The Role:

Monday.vc is looking for a Customer Success Lead to join our early-stage, fast-growing team. The role will report to the CEO. We’re looking for a leader who will build a consultative and strategic approach to customer success as we double down on being the market leader in the VC world as well as explore new markets.


Responsibilities:

• Coach, mentor and grow a team of customer success professionals and technical support associates
• Drive value creation and ROI across our client portfolio
• Develop playbooks, processes, and systems that the team will use to scale
• Ensure the team excels at owning the day to day relationship with our customers and helping our customers achieve their desired outcomes with our products
• Lead strategic conversations for Executive Business reviews and support the commercial activity around renewal and expansion
• Develop and deliver a success plan, advising customers on reaching business goals
• Drive adoption and ongoing usage of our products and services
• Maintain regular communication with customers, ensure air-tight campaign executions, and provide regular performance reporting and platform support
• Support junior members of the team and drive product demos as needed

Core Competencies and Accomplishments:

• Prior experience building a customer success team at a high-growth tech startup or SaaS company
• 5+ years of’ experience in customer success or highly client-facing roles
• Excellent communication skills (verbal and written)
• Experience creating and delivering presentations to customers and internal stakeholders
• Have experience analyzing data, doing value analysis, forming and delivering recommendations
• Team player with a high level of integrity and desire to assist your team and customers

Perks:

• Opportunity to make a serious impact on a rapidly scaling business
• Find yourself constantly thinking about more efficient ways to architect technology to sale in a way that directly impacts the business
• Competitive compensation package, health insurance, and co-working stipend
• Work remotely for a company with an intentional, healthy remote culture

Source: We Work Remotely

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NOW HIRING: Customer Support Specialist

Company: Milanote
Website: https://milanote.com
Headquarters: Melbourne, Australia


Milanote is a tool for organising creative projects. It's used by designers, writers, marketers and other creative professionals from companies like Facebook, Apple, Dropbox, Google, Adobe, Sony, Nike, etc.


Our approach to customers

We think that companies who look after their customers will always succeed in the long run. We go out of our way to provide amazing customer service every time, even for people who aren't paying us anything. If in doubt, we'll always put our customers over our own profits. We're always honest with our customers, even when it doesn't seem like it's in our own best interests.

To learn more about what we're like to work with, take a look at our company values.


About the role

This role is focused on providing our customers with exceptional support to help solve their problems.

The ideal candidate has excellent written communication skills (English fluent or native), is technically-savvy, has great problem solving ability, and most importantly, displays empathy for people.

Initially the role will be a part-time, with a lot of flexibility to work around your schedule (see more details below). It's anticipated to grow into a full-time position over the next 12 months as our user base grows.


General skills/attributes

• Written communication skills - the primary job will be providing clear and succinct written responses to queries via our customer support platform Intercom.
• Technical knowledge - you'll need to be technically savvy and understand modern software - you're likely to use various SaaS tools as part of your daily life and can show your experience with the web from past projects/experience (e.g. you may have designed and coded a website in the past, written javascript code, built a database).
• Problem solving ability - you'll need to be comfortable dealing with ambiguity, and have the ability to ask appropriate questions to understand issues fully.
• Empathy and patience - we expect you to take your time with customers, and in doing so provide people with an exceptional customer experience.
• SaaS/startup experience - any previous experience at a startup/software company providing customer support would be seen as a bonus (but not essential).

Role duties

• Triaging and responding to all of the queries received via our support platform Intercom.
• Providing feedback, guidance and education on how to use the Milanote platform.
• Helping convert potential customers into PRO users by offering them the right plan and pricing information.
• Assisting customers with billing and invoicing queries using the Stripe platform.
• Diagnosing technical and account issues often related to browser or device problems.
• Escalating bugs and technical issues to the development team.
• Sharing feedback and suggestions with the product team on how Milanote can be improved.
• Contributing to our help centre knowledge base to make it easier for customers to find answers to their problems.

Location

This is a remote position, we're open to applicants from anywhere in the world.
All our support is handled over the internet. We expect to have a regular weekly review call, which means having some overlap with our timezone is ideal (we're based in Melbourne, Australia, GMT+10).

If you're applying from Melbourne, you would have the option of working onsite in our office if you'd prefer.


Employment basis

Part-time/flexible - you'll essentially need to do 2 - 3 hrs per day / 5 days a week, but the time in which it's done can be flexible depending on your schedule.

All the support will be carried out remotely via the Internet - so you can be based wherever it suits you best.

If you're currently studying, or at home raising kids - this is the type of position that could fit really well into your daily life.

We anticipate the hours increasing over the next 12 months to a full-time position as our user base grows - we can work with you on how this transition happens.


Application process

• Please provide a cover letter that includes why you'd like to join Milanote
• In your cover letter and resume please address the requirements of the role
• Shortlisted applicants will be contacted to take part in a video call interview

Remuneration

The annual salary range will be a prorate amount equivalent to $40,000 - $45,000 USD annually.

Source: We Work Remotely

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NOW HIRING: React Native Developer

Company: Clevertech
Website: https://www.clevertech.biz
Headquarters: New York, United States


Clevertech is looking for an experienced React Native Developer for new exciting projects working with enterprise clients. Enterprise clients means your code will actually be used by millions of people, however, tech choices are made within constraints. Can you do that?

Well qualified applicants will have deep experience in mobile development with Native iOS or Android experience in addition to React Native. You have production-level accomplishments that showcase your capabilities by their success and technical depth.


REQUIREMENTS

• You have deep experience building mobile applications for iOS and Android ecosystems
• You understand Google and Apple's design principles and interface guidelines
• You have led client meetings to discover and refine requirements
• You prefer a test-driven development environment
• You are able to travel to a US city for quarterly project meetings

Our Benefits

We know that people do their best work when they’re taken care of. So we make sure to offer great benefits.

• Competitive Vacation Package
• Annual Financial Allowance for YOUR development
• Flexible Family Leave
• Clevertech Gives Back Program
• Clevertech U (Leadership Program, Habit Building, New Skills Training)
• Clevertech Swag
• Strong Clevertech Community

How We Work

Why do people join Clevertech? To make an impact. To grow themselves. To be surrounded by developers who they can learn from. We are truly excited to be creating waves in an industry under transformation.

True innovation comes from an exchange of knowledge across all of our teams. To put people on the path for success, we nurture a culture built on trust, collaboration, and personal growth. You will work in small feature-based cross-functional teams and be empowered to take ownership.

We make a point of constantly evolving our experience and skills. We value diverse perspectives and fostering personal growth by challenging everyone to push beyond our comfort level and try something new.

The result? We produce meaningful work


Getting Hired

We hire people from a variety of backgrounds who are respectful, collaborative, and introspective. Members of the tech team, for example, come from diverse backgrounds having worked as copy editors, graphic designers, and photographers prior to joining Clevertech.

Our hiring process focuses not only on your skills but also on your professional and personal ambitions. We want to get to know you. We put a lot of thought into the interview process in order to get a holistic understanding of you while being mindful of your time. You will solve problems derived from the work we do on a daily basis followed by thoughtful discussions around potential fit. Whatever the outcome, we want you to have a great candidate experience.

Interested in exploring your future in this role and Clevertech? Set yourself up for success and take a look at our Interview Process before getting started!

Want to learn more about Clevertech and the team? Check out clevertech.careers.

Clevertech Career Growth Video



Source: We Work Remotely, Clevertech

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