NOW HIRING: Front-End Developer

Company: iTech
Website: https://itech.media
Headquarters: London, United Kingdom

iTech helps people make smart choices online. We create experiences and products that inform and entertain a global audience, providing unparalleled insight and guidance in the highly competitive world of gaming. We are rapidly growing. iTech is looking for the most engaged, innovative and sharpest people to build the best digital teams in the world. From our offices in London and Warsaw we bring to life a network of over 150 products across 50+ countries and 21+ languages.

We believe that our four values unlock the potential in each of us to achieve great things. Our unique culture empowers our diverse, talented and high-performing teams in Engineering, UX, Design, Content, SEO, Marketing, Product and many more.

iTech is looking for people to join our story. People who want to bring their skills and best selves to work, develop them, and have the greatest experience of their working lives while producing the best work they have ever done. From truly epic company parties to dedicated time and resource for personal development - our culture and people drive success and the market-leading work we do.

The role:

As a Front-End Developer at iTech Media, you’ll work as a part of cross-functional squad to deliver a product roadmap, producing web and mobile experiences reaching millions of users across every corner of the world.

Our Engineering chapter is circa 40 people, with a diverse skills background with Engineers specialising in DevOps/Site Reliability, Back-End, Front-End and Full-Stack Web Development.

We are on a journey of having all of our Software Engineers competent in both back-end PHP coding and Front-end Development. This is a Front-End position but will career track into a Full-Stack Developer role.

What you'll do:

• Play a key role within a cross-functional and agile squad to consult and collaborate with your team towards a Product roadmap.
• Build end to end websites alongside new features and widgets such as odds calculators, blogs and membership areas.
• API development
• Analyse and improve website performance and help us maintain our site-speed goal of under 2 seconds on a 3G mobile network.
• Play a part in helping us maintain our high coding standards by participating in code reviews.
• Work on accessibility improvements.

Ticket to play:

You are on board with the journey of becoming a Full-Stack Developer!

Skilled in:

• Vanilla JavaScript (ES6)
• SASS
• PHP (awareness of)
• Webpack/Gulp
• Appreciation for coding best practice such as SOLID and programming paradigms
• Experience or a knowledge of JavaScript frameworks (ideally Vue)

What we can do for you:

• Competitive salary package including annual bonus scheme.
• Yearly training budget of £1000.
• Company parties.
• Brand new, state-of-the-art offices with a fun and engaging culture.
• 41 days off (25 days holiday + 8 bank holidays + additional 6 days over Xmas/New Year + 1 day Birthday + 1 life event day).
• Flexible working hours - you pick what suits you best.
• Free private health care including dental, optical, physio and wellbeing.
• Annual travel season ticket loan.
• In-house Friday lunches cooked by a variety of food companies on premise.
• Unlimited drinks, snacks and organic fruit.
• Herman Miller chair, top spec Bose headphones and a choice of hardware/OS.
• Regular wellbeing activities - mindfulness (monthly Sanctus sessions) & nutrition guest speakers, free health screening (MOTs).
• Join in with yoga, 5-a-side football, HIIT sessions and much more.
• Monthly social events as well as legendary summer and Christmas extravaganzas.
• Charity volunteering days off to support causes you're passionate about.
• Pension contribution matched up to 10%.

Source: Remoters, iTech

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NOW HIRING: Billing Representative

Company: Kinsta
Website: https://kinsta.com
Headquarters: Austin, Texas, United States

Kinsta is a modern cloud hosting company focused on WordPress hosting. We run our services on cutting edge technology and we are proud of the level of support we offer to our customers. Our talented and motivated team is scattered across the globe with team members hailing from every continent but Antarctica! We're constantly on the lookout for great talent to join our awesome team. If you’d like to become part of the Kinsta family, hit apply!

Our client base is growing steadily and we’re looking for an energetic, friendly, and knowledgeable Billing Representative with exceptional communication skills to provide customers with billing assistance via our email ticketing system.

The key responsibilities of the role include:

• Take ownership of billing issues reported by customers and see problems through to resolution.
• Proactively research, troubleshoot, and identify solutions to resolve potential customer billing issues.
• Monitor overdue subscriptions and plan cancellations via reporting channels to ensure sites are appropriately removed from servers.
• Monitor Stripe or any other payment gateway/merchant account for charge disputes, and research, investigate, and respond appropriately.
• Monitor reporting channels daily to ensure failed subscription signups and upgrades are investigated and resolved.
• Document billing-related workflows, processes, troubleshooting instructions, and problem resolution steps for internal use.
• Spearhead billing-related investigations and projects that may arise as needed.

Requirements

The ideal Billing Representative is a master communicator who can understand and explain billing topics such as complex invoices, prorated charges and fees, as well as subscription-based and consumption-based billing practices.

In addition, a Kinsta Billing Representative must display the following qualities:

• Native-level fluency in both written and spoken English.
• Previous experience and familiarity with utilizing Stripe.
• Previous experience in the web hosting or WordPress industry preferred.
• A willingness to initiate challenging conversations with customers when necessary, paired with a resilient personality capable of maintaining a positive outlook when working through such situations.
• A Billing Representative needs to be someone who likes people and wants to work directly with customers on a daily basis.
• The ability to understand complex financial topics and situations, piece together details and information from various systems and applications, and explain them simply to customers in plain English.
• The ability to be thoughtful, kind, diplomatic, patient, and firm when applying company policies to customer inquiries.
• A demonstrated desire and capacity for ongoing learning.
• The ability to self-manage and get the job done without requiring close supervision.
• Savvy with internet technologies and platforms. Ability to master the use of new platforms and online tools quickly.
• The ability to provide your own workspace, equipment, and reliable internet connectivity.

Benefits

This is a fully-remote role. The Billing Representative can work from anywhere with reliable broadband internet access.

This position offers a great deal of flexibility, responsibility, and opportunity for growth for the right candidate.

Source: Best Remote Job, Kinsta

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