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Wednesday, May 27, 2020

NOW HIRING: Linux Cloud Support Engineer

Company: Platform.sh
Website: https://platform.sh
Headquarters: Global


As an EMEA based Linux Cloud Support Engineer you will be responsible for assessing the nature of product or service issues and resolving support problems for customers and partners through support tickets, live chat, and occasional voice calls. Don’t let the word “Support” fool you - this is not a typical call center role. Our customers are technically sophisticated and once a question gets to us search engines have failed to provide an answer. On any given day, you’ll be applying your knowledge of Linux with technologies like MySQL, DNS, CDNs, SSL, Redis, various programming languages, replication, integration with other systems and much more. Expect to learn something new every day.

Successful employees will collaborate with other team members, meet deadlines and test new ideas, tools, and tactics. We are looking for motivators and go-getters who will improve our processes, our products and ourselves. As one of our Cloud Support Engineers, you are our front line; when our customers think of how great Platform.sh is, they think of you.


In a given day you might:

  • Troubleshoot issues pertaining to the underlying infrastructure running customer applications.
  • Diagnose, debug and document issues in both applications and systems.
  • Deploy and configure cloud infrastructure resources.
  • Troubleshoot, reproduce and report bugs.
  • Become a product expert and work toward improving our customer facing documentation.
  • Participate in limited on-call shifts, providing timely responses to high priority tickets and incidents.
  • Work under limited supervision with considerable latitude for personal initiative.
  • Respond to customer inquiries through our ticketing solution, ZenDesk.
  • Participate in training teammates.


Qualifications

Minimum Qualifications

  • This role is permanent and full time, 5 days a week
  • 3+ years combined of:
  • Linux system administration
  • Web development using PHP, Python, Ruby or Go. (However, this is not primarily a programming job)
  • Experience using git
  • Managing DNS
  • Functional knowledge of TLS and encryption
  • Demonstrating exceptional communication skills to provide clear and empathetic customer support


Additional Nice-to-Haves

  • Knowledge of nginx, Galera, GlusterFS, and Puppet
  • Experience with Magento, Symfony, TYPO3 and/or Drupal
  • Understanding of CDNs or Varnish and web caching strategies
  • Familiarity with IaaS solutions, such as AWS, Microsoft Azure and Google Compute Engine
  • Conversant in containerization technologies and techniques


Sound Like a Good Fit? We’re not expecting you to be an expert at all of the above, but if your skillset includes some of it and you’re interested in diving into the rest, we’d love to talk to you!

This is a remote job. Work from anywhere!

We are a worldwide distributed team and are looking for a candidate who can perform well working remotely. To be an effective performer as a CSE here at Platform.sh, you’ll need to be able to effectively collaborate across time zones while operating with a high level of independence and autonomy.


About Platform.sh

Platform.sh is an idea-to-cloud application platform that simplifies cloud infrastructures.

We give developers the tools they need to experiment, innovate, get rapid feedback and deliver better-quality features with speed and confidence thanks to our unique rapid cloning technology.

Platform.sh serves thousands of customers worldwide including The Financial Times, Gap, Magento Commerce, Orange, Hachette, Ikea, Stanford University, Harvard University, and The British Council.

We want people who are passionate, open, multicultural, friendly, humble and smart to join us and help this fast-growing, award-winning company to revolutionize the tech industry.


Source: Remotely Awesome Jobs, Platform.sh

NOW HIRING: Ruby on Rails Developer

Company: PipelineDeals
Website: https://www.pipelinedeals.com
Headquarters: Seattle, Washington, United States


Work with a team of smart, highly productive engineers who care greatly about the code they are shipping. Our culture is very DevOps centric with the goal of bringing the most value we can to our business through a streamlined CI/CD pipeline. Our team champions learning, bettering themselves, and teaching to the rest of the team.


Requirements

  • You have at least 4 years of professional software engineering experience.
  • Your typical working hours should mostly overlap a standard work day (i.e. ~ 9-5) in a US or European timezone (GMT -8 to +2) with the flexibility to attending meetings with colleagues in PST (GMT -8) when necessary.
  • You have at least 2 years of experience working directly with Ruby, either with a company, or via open source. Past contributions to open source projects, or maintaining your own, are looked very highly upon.
  • You have extensive JavaScript experience. We utilize client-side JavaScript frameworks, so knowledge of React or other popular frameworks is preferable.
  • You should have a strong understanding of relational SQL databases and query optimization. We use MySQL and Postgres.
  • At PipelineDeals, the product engineers also own the production infrastructure. Previous experience with configuration management, AWS, and other operations related tasks are a big plus.
  • You thrive on continuous improvement values and can help contribute and lead the team to always get better.
  • Continually learning and furthering yourself is a priority. We foster a strong culture of learning within the team.
  • The ability to communicate effectively in English and comfortable both through writing and video chats. We currently use a combination of Slack, Zoom, Github PRs, etc to work with other team members on a daily basis. As this is a fully remote position, previous experience working remotely is a plus.
  • A personality that encourages collaboration and team building.


Source: Remotely Awesome Jobs

NOW HIRING: Technical Writer

Company: Semaphore
Website: https://semaphoreci.com
Headquarters: Novi Sad, Vojvodina, Serbia


Semaphore , a leading continuous delivery service with a global customer base, is looking for a Technical Writer to join our Marketing team.

Last year over 1M people have read articles on the Semaphore blog. With your help, we will reach a much bigger audience worldwide.

Your mission will be to create technical content that educates and informs software engineers about the best practices of continuous integration and delivery (CI/CD) and drives demand for Semaphore.

This position is available both full-time and part-time.


As a critical contributor to Semaphore’s growth, your role will be to:

  • Develop a full understanding of Semaphore’s features.
  • Work with the chief editor and project manager in executing a content plan.
  • Create technical content: blog posts, tutorials, contribute to eBooks, whitepapers, case studies, documentation.
  • Collaborate with other content creators: proofread text, verify demos, give feedback, and support each other.
  • Share the content you create on relevant places online.


Requirements

  • Demonstrated ability to write for developers.
  • Be passionate about helping developers solve real problems.
  • Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures.
  • Working knowledge of open-source programming languages, containers, and cloud platforms.
  • Be highly organized and self-managed, have an excellent work ethic and attention to detail.
  • Be able to work effectively remotely with an international team.


Benefits

Working at Semaphore

  • The impact of working on a product that's competing on a global market.
  • Join a small team of around 20 full-time people who love what they do.
  • A healthy 40-hour work week, friendly and supportive work environment.
  • Competitive salary.
  • Company retreats.
  • Space to learn continuously and choose the tools and equipment for your job
  • Paid trips to conferences and books of your choice.
  • Interact with developers that use Semaphore and talk about the latest and greatest way to develop and ship software.
  • Paid membership at a fitness club of your choice


Semaphore is an equal opportunity employer. Consistent with our mission of serving a diverse and global audience, we value a diverse workforce and inclusive culture which reflects that. We encourage applications from all qualified individuals without regard to race, colour, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, disability, and veteran status.


Source: Remotely Awesome Jobs, Semaphore

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