NOW HIRING: Customer Success Engineer

Company: Ghost
Website: https://ghost.org
Headquarters: Clifford Centre, Singapore

We’re looking for a full-stack engineer to work directly with our most important customers and help them build exciting projects using Ghost.

What we’re looking for

The heart and soul of this role is about onboarding our most important customers and helping them successfully migrate to Ghost. This involves doing large scale data migrations across a variety of formats, working with scripts and automation tools, developing Ghost themes and doing custom front-end development, as well as doing integrations with third party platforms.

The last 3 big projects that our customer success team helped deliver were large brand publications for:

• Buffer.com – Thousands of posts across from 3 different WordPress installs
• Unsplash.com – A custom migration from an old Medium publication
• TheBrowser.com – 50,000 subscribers (and customers) from Substack

Each one of these projects involved working across our support, marketing and product teams to help customers succeed in launching new sites with Ghost.

The problem we have now is that that we’re growing quickly and there are lots of new customers who want to migrate to Ghost, but the queue is getting rather long as we try to schedule them all in. It’s a great problem to have, but a problem nevertheless.

That’s where you come in!

We’re looking for web based engineers who thrive working across lots of different areas and pulling together technical solutions. Customer success at Ghost involves work with HTML, CSS, Handlebars.js, bash scripts, CLI tools, CSV files, DNS configuration, redirects, meta data, JSON APIs and a lot of data.

This role would be well suited to developers who have delivered client or customer projects using content management systems before, and understand a lot of the nuance behind what it takes to build and launch those types of websites.

As well as working directly on customer projects, there’s lots of opportunity to help craft better tooling, documentation and features across the whole company – so that all our customers have a better experience in using Ghost.

We value diversity of all types at Ghost and our team is made up of a kind, thoughtful group of people with a wide range of backgrounds. We have as many people who speak German as we do English, some of us are single, others are married, while others are parents. We actively try to find people with different perspectives and experiences to the ones we already have. Women and minorities of any description are especially encouraged to apply!

What it’s like to work here

Well, we work remotely from all over the world! Most communication happens on Slack, with weekly meetings via Zoom. That used to be something remarkable that was worth mentioning, but hey — 2020 is weird.

The biggest perk of working at Ghost is that we have a small, talented team with a very large audience. This means you have the ability to have a huge impact on the product and the company, whilst also having interesting and challenging problems to work on. We believe deeply in what we do, and we’re all in this to build something lasting, sustainable and positive.

Source: Remote Global, Ghost

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NOW HIRING: Director of Program Strategy

Company: Codeverse
Website: https://www.codeverse.com
Headquarters: Naperville, Illinois, United States

Codeverse is looking for a strategic, analytical, and operational-minded individual to be its Director of Program Strategy.

Reporting to the SVP of Growth and Strategy, you will manage and support the development and refinement of the Virtual Guide program at Codeverse. This includes identifying and reporting on KPIs by which to track Guide success and kid/parent satisfaction and developing and managing projects that support the success of the Virtual Guide program.

Specifically, you will:

• Play a key role in defining the program strategy of the Virtual Guide program - from compensation outline to ongoing development, team growth, and Guide engagement and retention
• Build and analyze Guide level reporting, developing key performance indicators by which to measure success of the program
• Work closely with key cross-functional teams including Onboarding, Product, Operations, Support, and Content teams to help define, develop trainings and execute effective strategies that drive increased Guide performance
• Define the roll-out strategy of new tools, processes, and notifications to a large team of contractors
• Lead weekly meetings with the Managers of Guide Success, defining and directing their work
• Identify and lead projects focused on increased Guide engagement and success

What We’re Looking For

Our business is not like many others and requires a great deal of care to ensure a phenomenal experience for every student at Codeverse.

To be successful in this role, you must:

• Be disciplined, diligent, execution-focused and operationally-minded
• Be capable of developing plans for and running complex data analysis using Excel, SQL, or other analytics packages
• Be highly organized and capable of juggling multiple projects simultaneously while communicating status and progress
• Care about the smallest details, while maintaining a high-level, pragmatic view over the business as a whole
• Have analytical skills including SQL, excel analysis, and data visualization
• Get excited by dive into problems through data and be intellectually curious
• Be entrepreneurial and thrive in a fast-paced environment, comfortable with ambiguity
• Be able to define the work of and inspire a team of direct reports
• Enjoy being around children, and interacting with parents and customers
• Remain calm and respond quickly when faced with stressful situations and crises
• Understand the importance of risk management and compliance needs for a business that primarily serves children
• Work well with others, take your work seriously, but still know how to have fun
• Be passionate about and believe in our mission to teach a billion kids to code!

Source: Best Remote Job, Codeverse

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NOW HIRING: Marketing Associate

Company: The Intern Group
Website: https://www.theinterngroup.com
Headquarters: Remote

At TIG we believe in our purpose and we work hard to bring this to life through our vision and values. Our purpose is simple; we set out to inspire and encourage the people around us to believe in and challenge themselves each and every day.

The Intern Group is the world’s leading provider of global internship programs for students and graduates across the world. With teams across the globe from Chile to Hong Kong, The Intern Group prides itself on its people and the opportunities we give to interns and companies alike. Being part of the The Intern Group will allow you to discover yourself and realize your potential has no limits.

More about us: https://www.theinterngroup.com/

YOUR ROLE

We are seeking a Marketing Associate to work directly with and support the Head of Marketing to increase enrollments to our virtual internship program. This is a unique opportunity to join a rapidly growing, yet world-established organization, that is helping to lead innovation in the international education sector. The role will be remote. You’ll join a dynamic and fast-paced work environment in which significant role development and international opportunities exist. You will be working alongside a diverse group of like-minded individuals who are dedicated to providing outstanding experiences for our participants.

YOUR RESPONSIBILITIES

• Increase qualified traffic & applications: You will increase qualified traffic to our website by improving advertising copy, creating, monitoring and optimising compelling ads and content, forging new strategic partnerships and more. You will increase our traffic to application rate on the website to 6%.
• Storytelling & Creative Writing: You will write and edit compelling marketing copy that supports the complete customer journey for email, ads, web, video, social media, webinars, brochures, flyers, blog and print (when necessary). You will manage a rich content calendar that supports a regular cadence of various types of content (e.g. interactive tools, blog posts, webinars, video series, infographics) that are aligned to the customer journey.
• Measure results: You will evaluate efficacy of marketing campaigns (email, social media and ppc) and landing pages and optimize through rigorous A/B testing.
• Research & Analytics: You will actively identify and analyze industry and competitors and use data to measure and optimize content and drive business goals.
• Define best practices: You will define email best practices in all areas, including subject lines, messaging, segmentation and regulations. Do the same for web.

YOUR SKILLS/REQUIREMENTS

• 3+ years experience in digital marketing
• Experience managing PPC ads including Google ads, Facebook/Instagram ads, LinkedIn ads and YouTube ads (and getting results!)
• Copywriting experience across long/short-form content, brand copy, webinars, social media, newsletters, video development, and digital marketing copy. You are adept at identifying and crafting stories to promote our programs, generate leads, educate audiences and achieve business objectives. Proven ability to customize content for different marketing channels. Expert in grammar, tone and style.
• Up-to-date knowledge of SEO best practices, key algorithm updates and growth strategies
• Highly organized, exceptionally detail oriented with excellent communication skills
• Hands-on experience with web analytics and A/B testing tools
• Well-versed in all the major social platforms and constantly keeping tabs on what’s new, next, and trending.
• Experience with the go-to marketing tech tools: Wordpress, Mailchimp, SEMrush/Moz, Google Analytics, and basic design software.
• Familiarity with attribution models and campaign reporting metrics that drive lead generation and retargeting opportunities
• Experience with graphic design preferred
• Video content and production experience a plus
• Written and Spoken English at native or fluent level

THE BENEFITS

• Competitive salary and performance related bonus structure
• Clear career progression paths within a high-growth and globally recognized company
• Professional development and continuous learning opportunities
• 31 days of paid annual leave per year
• Remote work with a flexible working schedule

HOW TO GET ON BOARD

We really hope this role has what you’re looking for. If you would like to apply, click on the “Apply” button and submit:

• Your resume or CV in English
• A cover letter expressing why you think you’re the best candidate for the role

Source: Remoters, The Intern Group

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