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Wednesday, January 15, 2020

NOW HIRING: Technical Customer Support


Company: ReCharge Payments
Website: https://rechargepayments.com
Headquarters: Santa Monica, California, United States


With over 10,000 online merchants launching subscriptions and over 1,000,000 subscribers powered by ReCharge we're processing tens of millions of dollars in sales every week. Our mission ‘making repeat orders easier for everyone' began four years ago as a bootstrapped startup and today we're at the forefront of recurring billing software with over 100 remote-first employees around the globe.

In a Technical Customer Support role based remotely for our Customer Success team, you’ll be responsible for supporting our customers and delivering a world-class support experience. You’ll work closely with store owners to troubleshoot and resolve issues via email, chat, and occasional phone calls.


What You'll Do
  • Live by and champion our values: #ownership, #empathy, #simple-solutions.
  • Use your technical expertise and customer service skills to resolve questions and issues for our online merchants
  • Communicate clearly in writing to both technical and non-technical people
  • Document and build new tools to improve support flows
  • Identify patterns, recommend improvements, and filter out unimportant issues
  • Author documentation for our customer-facing Help Center
  • Assist with successful on-boarding of new customers

What You'll Bring
  • 2+ years of experience in technical customer support at a SaaS company, or similar
  • Proficiency with a ticketing technology platform: i.e. HelpScout, Zendesk preferred
  • Resourcefulness: you'll figure out what needs to be done, and you find ways to make it happen
  • A passion for problem solving: an excitement for a tricky problem or a new challenge
  • A sense of urgency and a satisfaction from going above and beyond to provide solutions
  • An exceptional eye for detail and excellent organizational and communication skills
  • Ability to work remotely and desire to make an impact at a boot-strapped start-up
  • Excellent customer service and English fluency (written and spoken)
  • A ‘winning as a team’ attitude and a polite, patient, caring, calm and professional demeanor
  • Basic knowledge of HTML, CSS, Javascript (knowledge of other programming languages a plus)
  • Ability to work flexible shifts

ReCharge Payments is an equal opportunity employer. In addition to EEO being the law, it is a policy that is fully consistent with our principles. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status such as race, religion, color, national origin, sex, sexual orientation, gender identity, genetic information, pregnancy or age. ReCharge Payments prohibits any form of workplace harassment.



Source: Remotey, ReCharge Payments

NOW HIRING: Product QA Engineer


Company: Scrapinghub
Website: https://scrapinghub.com
Headquarters: Ballincollig, Cork, Ireland


As a Test Engineer in the Product department at Scrapinghub, you will be ultimately responsible for testing integral elements of our product offering in order to ensure that they are functional and in line with the marketable quality that our customer base expects on a consistent basis. This will of course be especially useful as we conduct versioning on each product; the role will require someone who can test new features and ensure bugs have been correctly resolved as part of each release.

You will thrive in this role if you enjoy ensuring that a suite of products maintains a high level of quality when it comes to serving a globally diverse clientbase.


Responsibilities:
  • Take ownership of the end-to-end QA process for Scrapinghub platform components such as Crawlera, Scrapy Cloud, and AutoExtract.
  • Collaborate effectively with Head of QA, Project/Product Managers, and Developers to understand platform and product features.
  • Distill product requirements and documentation into test specifications to ensure broad and deep test coverage.
  • Understand what an appropriate test/staging environment will look like; work with the relevant internal stakeholders to build this out.
  • Using a combination of initially manual and semi-automated techniques, test both the usability and the correct functioning of existing and new product components including but not limited to: internal and customer-facing dashboards, email integrations, billing and payment integration, analytics, etc.
  • Create comprehensive, reproducible bug reports.
  • Define clear, unambiguous acceptance/release criteria that dovetail with your test specifications.
  • For new features, be able to answer the question “We built the thing right, but did we build the right thing?” before signing off any release.
  • Know which tests should remain manual in nature, while looking for opportunities to fully automate some aspects of the testing; work with Head of QA to make this happen.
  • Beyond test automation, proactively make improvements to QA methodologies by employing other technologies and tools.

Requirements
  • 2+ years of relevant experience in Technical Product QA, ideally of SaaS offerings.
  • Demonstrable experience testing HTTP APIs, web front ends, and backend integrations.
  • Solid grasp of software QA methodologies, tools, and processes.
  • Experience with issue tracking systems such as JIRA, Redmine, or similar.
  • Excellent level of written and spoken English; confident communicator; able to communicate on both technical and non-technical levels with various stakeholders on all matters QA.
  • Experience writing basic to intermediate SQL queries.
  • Good understanding of web frontend technologies.
  • Eager to learn in a fast-paced environment.
  • Ability to manage multiple projects simultaneously.

Bonus points for:
  • Experience working remotely and managing asynchronous communication.
  • Experience with G Suite, Confluence, Jira, Salesforce, Intercom, Xero, Chargebee, Grafana, especially CB & testing billing platforms e.g Stripe.
  • Experience with UI, API, and Functional test tools such as Selenium, Capybara, Citrus, JMeter, Postman, or similar.
  • Experience with Product QA specifically as it pertains to web scraping.

Benefits
  • As a new Shubber, you will:
  • Become part of a self-motivated, progressive, multi-cultural team.
  • Have the freedom and flexibility to work from where you do your best work.
  • Attend conferences and meet with team members from across the globe.
  • Work with cutting-edge open source technologies and tools.
  • Receive paid time off
  • Enrol in Scrapinghub's Share Option Programme


Source: Remotey, Scrapinghub

NOW HIRING: Senior Accountant


Company: Summit CPA Group
Website: https://www.summitcpa.net
Headquarters: Fort Wayne, Indiana, United States


Our Senior Accountant team members are responsible for 8-10 clients at a time. This includes maintaining their accounting software, month-end closings, financial statement preparation, AP, AR, creating weekly cash flow reports, and tax preparation for their individual and business client bases.
Our Accountants are client-facing, so having a good personality is a plus :)


Our expectations of our Senior Accountants
  • At least 2-5 years of public accounting experience a plus
  • Working knowledge of Excel (pivot tables, advanced formulas and macros a plus)
  • QuickBooks, FreshBooks, and Xero experience a plus
  • Business (and personal) tax experience a plus
  • Should understand financial statements (journal entries, month-end closings, etc.)
  • Two mandatory company retreats per year
  • Works well under pressure
  • 2080-hour work year (40 hours per week * 52 weeks) can be done in any manner; typically, more time is required when new clients are being onboarded
  • Oversees 1 - 2 Accountants

Benefits
  • Working in a world-class distributed / remote team environment
  • Flexible schedule, can work around family functions
  • Technology stipend to cover home office expenses
  • Education stipend
  • Health insurance, 401(k) match, disability insurance, incentive program, HSA
  • We’ll cover any certification or state and national licenses / dues
  • Reimbursement for CPA review course and up to 4 exam sittings



Source: We Work Remotely

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