NOW HIRING: Affiliate and Outreach Manager

Company: ProWritingAid
Website: https://prowritingaid.com
Headquarters: Oxfordshire, United Kingdom, England


Creative, ambitious Affiliate and Outreach Manager wanted!

ProWritingAid is a bootstrapped, profitable company that's growing fast. In just a few years we have grown to a community of over 1.3 million people who use ProWritingAid to improve their writing.

Our users vary from bestselling authors to international students, and our software helps anyone who wants to write better. We’re at the forefront of exploration and innovation within the field of natural language processing.

We're looking for someone who loves technology, writing and community building as much as we do. Is that you?


Responsibilities

Affiliate Management

We already have over 1000 affiliates who promote ProWritingAid on their own sites and within their own communities. We want to triple that in 2020! We also want to increase the overall success of each affiliate by building strong relationships and coming up with innovative promotions.

Key responsibilities would include:

• Be the primary point of contact for our current affiliate network,
• Send out a monthly affiliate newsletter with ideas and assets,
• Contact affiliates individually to help them strengthen and expand their promotional activities,
• Recruit new affiliates who have active communities related to our own and/or who are already promoting similar products,
• Tracking and reporting back on affiliate revenue.

Outreach

ProWritingAid users fall into many different categories: fiction, content, academic, business and more. There is a wide range of websites for whom content about good writing is relevant, provided it's pitched in a way that is beneficial to their needs.

Key responsibilities would include:

• Identifying blogs and news sites that are relevant to ProWritingAid,
• Pitching and placing guest posts on popular websites around the internet that link back to ProWritingAid,
• Writing compelling content that adds value and sends traffic to ProWritingAid,
• Contacting influential websites to have ProWritingAid included in their lists of resources and blog posts that include competitors,
• Tracking and reporting back on outreach activities and related revenue.

Hours of work

To begin, we are able to offer 25 hours of work/week. There will be opportunity to increase this once we see the resulting uptick in revenue that can be attributed to your work.

Please note that we are a fully-remote company so all applicants must be prepared to work independently from their own space.

As we are a UK company, this will be a freelance position. Any applicants will be responsible for paying taxes in their own country.


How to apply

Please send the following to outreach@prowritingaid.com:

• A cover letter detailing why you are the right person for this position
• Your resume
• Your salary expectations
• A short (1-2 paragraphs) example of how you would pitch a guest post that would link back to ProWritingAid

Deadline: February 10th, 2020

We’re an equal-opportunity employer genuinely committed to building a diverse team, and to fostering the type of inclusive environment in which diversity thrives.


Source: Remotely Awesome Jobs, ProWritingAid

NOW HIRING: Product Engineer

Company: Crazy Games
Website: https://www.crazygames.com
Headquarters: Leuven, Belgium


CrazyGames.com, a fast-growing browser games platform, is looking for a Product Engineer (REMOTE). As our Product Engineer you will play a crucial role in the execution of our product strategy and help us build the global market-leading casual browser games platform. You will work as a product engineer (a centaur-like mix of product manager and software engineer) for products used by close to 15 million monthly users.

CrazyGames.com is an HTML5 browser games platform reaching close to 15 million people per month. In just a few years, we’ve grown from a hobby project to a team of 7 building the 7th fastest-growest tech company in Belgium (all while staying self-funded and profitable).


Key outcomes for the role:

• Within 1 month, you can fully understand our current game developer SDK and help game developers to integrate it.
• Within 2 months you will have run 5+ A-B tests and put the successful ones in production.
• Within 3 months you have specified and executed new product features that result in a measurable uplift in user engagement.
• Within 6 months you take responsibility for our game developer SDK, working with both game developers and your colleagues inside CrazyGames.
• Within 12 months you will fully understand the high-level architecture of the codebase so that you can work together with our Tech Lead to specify and coordinate large new user features that encompass multiple code projects.

What we offer:

• 7 talented, skilled, and motivated colleagues (3 in Leuven and 4 remote).
• A modern tech stack: Node.js, React, TypeScript, GraphQL. Terraform infrastructure on AWS.
• A lot of responsibility and freedom. We hire only experts and trust them to deliver excellent results.
• Flexible working hours and location. The results are what count!
• Visits to Leuven: you will visit our office in Leuven (the world’s capital of beer) 1-3 times per year. We pay for transport and accommodation so you can have fun with the team.
• The opportunity to play games and claim it's work.

Job requirements

Reach out if:

• You are intelligent, efficient, pragmatic, and organised.
• You have managed a website or web product successfully before.
• You have good software engineering skills and knowledge of technical concepts in the context of the web.
• You can think in terms of users, can judge and prioritise features, and can convert them into technical requirements.
• You have an eye for detail and for the big picture.
• You combine knowledge of software development with a business sense, an interest in UX, management skills, and strong analytical skills.

Source: Remotely Awesome Jobs, Stack Overflow, Crazy Games

APPLY

NOW HIRING: Customer Service Representative

Company: Solid Commerce
Website: https://solidcommerce.com
Headquarters: Los Angeles, California, United States


Are you interested in being part of a company that is at the forefront of the eCommerce revolution? Are you a people-person? Do you enjoy working with customers to identify their pain points and how you can help the customer’s e-commerce business? Do you want to work from anywhere?


Who We Are Looking For/Purpose of Role:

Solid Commerce is hiring a Customer Service Representative to manage inbound service and support inquiries. You will be asked to own the support experience which may include but is not limited to, researching, troubleshooting and resolving customer technical support issues. Critical thinking will be crucial in this role, as will the ability to work through both simple and multi-step requests from our client base. The primary purpose of this role is to ensure customer satisfaction and resolution of inquiries.


Our Services & Support Culture:

• We are a team of dedicated, creative, and highly collaborative innovators who prize integrity, courage, and enthusiasm
• Every member of our Services & Support team is a key player, and every customer’s success is our goal
• We believe in nurturing team members and encouraging them to grow their skills, talents, and careers
• We love people who share their ideas, and who are open to suggestions/feedback. We are always learning from one another, and are looking for someone who appreciates this dynamic.

Experience (minimum of 2 years):

• Prior experience as a Customer Service Representative for a SaaS software company
• Experience supporting e-commerce software preferred

Skills:

• Understanding of how e-commerce marketplaces work, such as Amazon and eBay
• Experience with an e-commerce company, knowledge of order management, shipping/logistics and/or customer service
• Knowledge of and experience with ticketing systems – Zendesk preferred
• Experience using a CRM system
• Intermediate Excel knowledge
• Exposure to HTML
• General knowledge of FTP
• General understanding of API

Responsibilities Overview (this is not an exhaustive list):

• Communicating with customers through various channels (chat, email and phone)
• Responding promptly and effectively with all customers
• Subject matter expert on our products to provide top quality support
• Ensuring customer satisfaction
• Communicating and coordinating across the team to escalate support requests as needed
• Maintaining an empathetic, kind and professional attituded with all clients and team members
• Understanding and hitting company KPI's and SLA's for support

Character Traits:

• Excellent problem-solving skills
• Ability to quickly understand customer’s needs and think creatively about how to meet them
• Desire and ability to learn new concepts and technical software systems
• Work constantly to improve and develop both professionally and personally
• Self-directed, and persistent, but also understand when to ask for assistance
• Love helping other people
• Patient
• Outstanding communication skills

Job Type:

• Full-time
• Remote/Location independent

Reports to: Director of Customer Care


Apply at christine.p@solidcommerce.com