NOW HIRING: Technical Writer

Company: Intricately
Website: https://www.intricately.com
Headquarters: San Francisco, California, United States


About Intricately

Intricately is the only product of its kind that captures global cloud usage, spend, and engagement by collecting real-time data from across the public Internet. Companies across the cloud and infrastructure ecosystem rely on Intricately's market insight to get visibility into a rapidly expanding market, map and plan territories, and much more.


Technical Writer at Intricately

We are looking for a talented technical writer to join our product team and help us communicate our product vision, concepts and features to both employees and customers. The ideal candidate will have experience working in a startup environment, and creating compelling, engaging copy across various mediums to market technology and data products.

As an early hire, you will be a core member of the team with a tremendous impact on the product, culture, and trajectory of the company. You'll work closely with the founding team to develop and create the voice for our product. You will be instrumental in getting the word out about our product and company.


WHO WE'RE LOOKING FOR

• Someone who understands technology and data, can learn what we do, how we do it, and translate that into clear copy and marketing collateral.
• Excellent writing and communication skills. You love learning and communicating those findings with others.
• Product marketing and technical writing experience, ideally with tech products or in a startup.

YOUR DAY TO DAY

• Collaboration with our founding team to learn the ins and outs of our product
• Create beautiful documentation about the work we do
• Create relevant and compelling copy for our customers (blog posts, website content, presentations, and other related product marketing materials)

Intricately is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Diversity and inclusion are at the core of our team's culture. We're proud to welcome people with different backgrounds, perspectives, and experiences — join us and let's make something awesome together.

CLICK HERE TO APPLY


Source: Remotely Awesome Jobs

NOW HIRING: Program Manager, Product Support

Company: Automattic
Website: https://automattic.com
Headquarters: Global


We’re looking for an experienced product support specialist to work within the 24/7/360+ operations of our Happiness organization. You’ll work closely with our Director of Support Operations and with leaders across the company to guide and improve our product feedback practices.

Each month we have more than 100,000 interactions with customers across WordPress.com, Jetpack, and WooCommerce. We believe those represent thousands of opportunities to learn and to build a better product. You’ll be responsible for helping us turn those conversations into clear customer insights for our design, development, and marketing teams. Your core focus will be to guide a program of work across our Happiness organization that gives a clear and detailed voice to our customers, their challenges, and their successes.


We’re looking for someone with experience:

• Working across multiple product lines as part of a large (300+ person) support organization.
• Building efficient and effective reporting flows that deliver feedback from customer support interactions to product teams across the company.
• Working closely with product teams to understand what they need in testing and post-launch feedback efforts.
• Gathering and analyzing data to create a more holistic and customer-centric view of product usage.
• Balancing the need for quantitative measurement with the desire for clear qualitative feedback.
• Defining and reporting upon key metrics that evaluate how effectively products serve customer needs.
• Proficiency with WordPress is nice to have, though not required. Bonus points if you have experience working on a distributed team.

As a part of our globally distributed team you can live anywhere in the world. Effectiveness in this role will mean occasionally shifting your working hours outside of 9-5 and across weekends to best coordinate with our global team.


APPLICATION PROCESS

How to Apply

We’re accepting applications for this position through October 5th. Does this sound interesting? If yes, please send a short email to jobs@automattic.com telling us about yourself, attach a résumé as a PDF and attach a cover letter letting us know what you can contribute to the team, and answering the following questions – applications without these answers will not be considered:

• Tell us about a time where you’ve had to drive collaboration between support, product, and marketing teams. What was the biggest challenge there? How did you approach it?
• What role do you see customer feedback playing in a product’s improvement?
• Please include the title of the position you’re applying for and your name in the subject. Of note, if you apply for multiple positions or send multiple emails there will be one reply.

If you’re reading this on a site other than automattic.com please ensure you visit automattic.com/work-with-us for the latest details on applying.


Source: Remote Global, Automattic

NOW HIRING: Senior Android Engineer

Company: DuckDuckGo
Website: https://duckduckgo.com
Headquarters: Paoli, Pennsylvania, United States


We are a diverse team from around the world, on a mission to make DuckDuckGo the company people trust most with their online privacy, and we want your help!

Join our team as a Senior Android Engineer and help shape the technology that powers the DuckDuckGo search experience.

As part of our growing team you will collaborate with team members at all levels to identify and close major gaps in our products. Examples of projects you might work on include expanding and improving mobile content blocking, running experiments to measure and improve user conversion and usability within our mobile applications. You will take direct responsibility of mobile application features, drive improvements, and own product maintenance.


What you will do:

• Lead projects from proposal through postmortem, assessing vague problems, proposing high impact solutions, and executing them against a set of success criteria.
• Step up to resolve product issues – large and small.
• Identify opportunities to increase searches and enhance the standard of trust online.
• Own major application features and take responsibility for their maintenance and improvement over time.
• Collaborate with peers remotely during product brainstorms, technical design discussions, pair programming sessions and code reviews.
• Write pragmatic, performant, and testable code that works consistently across devices.
• Always work to improve the quality of the codebase.

What we are looking for:

• Significant Android engineering experience (5+ years), with experience working on at least two large native Android applications.
• Experience programming in Kotlin.
• Deep understanding of MV* concepts, mobile threading, and memory management and how they apply to mobile applications.
• A fundamental understanding of complex data structures and algorithms, which enables you to develop and apply new solutions and confidently navigate and improve existing code.
• Ability to leverage both quantitative and qualitative data and to collaborate with a cross-functional team to develop effective UX solutions.
• Effective project management skills.
• Creative problem solvers and risk takers. You like to take initiative to push projects forward but know when to involve others.
• Excellent communication skills. You can validate your decisions and communicate them clearly.

Other things to know:

• While we leverage specific job titles for hiring purposes, we do not use them internally. Instead, we follow our own professional levels, with expectations for each level clearly defined across several dimensions.
• We are a small, remote team distributed across time zones, and we rely on a variety of communication tools throughout the day
• Sometimes we meet up! Expect to travel at least two times a year: once for our all-hands meetup and again for a team retreat (each ~4-5 days).
• We believe in a focused approach to collaboration, where individual team members work on a single top priority at a time, each supporting larger, company-wide objectives. This philosophy serves to impact our vision to raise the standard of trust online.
• Our work philosophy centers on empowered project management. All team members have opportunities to run projects.
• Transparency supports individual and team success at DuckDuckGo. We encourage everyone to participate in areas of interest throughout the company. Anyone and everyone can (and should) ask questions and offer feedback about our products and internal projects.
• We aim to exemplify our values (build trust, question assumptions, and validate direction) in everything we do.
• While this is a full-time job, we offer a flexible work arrangement with no core hours, expecting an average commitment of 40 hours per week.
• We support professional development of our team members through career advisory and a learning stipend, reinforcing our culture of growth and skill-building.

DuckDuckGo does not work with any recruiting agencies or services. Instead, we work with each candidate one-on-one throughout a unique hiring process that we've built to reflect our company culture.

DuckDuckGo provides equal employment opportunities to all employees and applicants for employment, and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

If you think you might thrive in this environment, we would love to hear from you. Use the application to apply!

CLICK HERE TO APPLY


Source: Remote Global, DuckDuckGo

NOW HIRING: Senior Backend Engineer

Company: Smile
Website: https://smile.io
Headquarters: Kitchener, Ontario, Canada


Smile is the largest provider of reward programs in the world. We reward tens of millions of people every year, and power rewards programs for thousands of businesses around the world. We’ve got big scaling plans in 2019 and beyond - we need amazing talent to achieve our goals and you get to be the one to find them and bring them to Smile!

You'll be helping us build new ways to help online businesses excite their customers. We're looking for Senior Engineers who love to work smart and not always reinvent the wheel. You'll be working with Rails, Postgresql, Kafka, Elastisearch and Redis on the backend, and the savior that is Ember.js on the front-end - all hosted on Heroku so we can focus on shipping a great product. We use Github, Slack, and Heroku CI to communicate efficiently and ship code every day. We recognize that languages can be learned and care more about the way you think about coding than your experience with a specific language or framework.


A little more about the Smile Development team:

The engineering team at Smile.io believes in being proud of your code, owning what you ship, and embracing new tools to increase developer happiness. We work in fixed-length build cycles that are punctuated by cool down weeks, where we focus on learning, architecture, and platform health. We ship early and often, using feature flags to get our code in the hands of end-users as soon as possible. We also rely on data, user research, and product feedback to make and shape important features and decisions.
We are remote-friendly, with engineers on our team working from home offices in Romania, Cyprus, New Orleans and more! Tell us where you'd like to work when you apply!


Immediate Challenges:

• Scaling our existing architecture to support hundreds of millions of users
• Rapidly growing our development and technical teams
• Refining our public and private APIs to be Stripe-level

Responsibilities:

• Building an impactful and delightful product for millions of users
• Creating simple, clean code to power new user-facing product features
• Taking ownership of features from ideation to deployment (this should also excite you!)
• Producing repeatable and predictable delivery of features
• Ensuring code is written to standards, has sufficient test coverage, and adheres to design requirements
• Collaborating with cross-functional teams during build cycles
• Collaborating, teaching and learning alongside the Smile product team

REQUIREMENTS

What we’re seeking:

• Software development experience (5+ years) - preferably with consumer-facing products
• Some exposure and experience with Ruby on Rails is favourable
• A love of mentorship, leadership, and teaching opportunities
• An excitement for turning ideas into reliable, clear, scalable production code
• A fondness for web API’s- we love them!
• Someone who thrives on fast feedback loops and iterative development cycles
• Strong interpersonal skills with the ability to collaborate across the team
• Traits or experience we’d love to see (you don’t need them all to apply!):

• Experience with mentoring and/or being a part of hiring processes
• Software development experience within the eCommerce space
• Equivalent Experience or Post-Secondary education in Computer Science, Software Engineering, etc.

BENEFITS

What’s it like to work at Smile.io?

We are a team of smart self-starters who build efficient and unique solutions to problems. You’ll be working with some amazing talent and you'll constantly be pushed to challenge yourself and improve your skills. This starts in the interview process, where you’ll be asked to show us your skills in real-time. It’s not an easy process, but we think you’ll find it rewarding and a great preview to what working here is really like.


As a team, we’re driven by these core values:

• Be Humble - think of the team before thinking of yourself. We have no room for massive egos.
• Be Hungry - set hard goals, ask lots of questions and learn every day.
• Be Human - show empathy towards others, consider the impact of your decisions on other teams.

We collaborate on everything. Our communication tools and our space are designed with this in mind - from physical areas to connect in comfort to Slack channels of all sorts, we enable you to reach out to those around you to make sure you have the information you need to make great decisions.

We know that Smile.io as a business is in constant evolution - the same is true of our people. We’re here to support each other in our growth, so we talk openly about our career goals, hopes & dreams. With such a diverse team of people, we know we can offer you the mentorship, tools and encouragement you need to grow.

CLICK HERE TO APPLY


Source: We Work Remotely, Smile

NOW HIRING: Software Developer

Company: Alley Interactive LLC
Website: https://alley.co
Headquarters: New York, United States


Software Developers are a key part of Alley’s team. Each developer will be deeply and personally involved in several client projects, and will work collaboratively with other members of the Alley team and with the client's principals as well.

Our developers need to be well-rounded technologists who have a holistic understanding of the web technology stacks that we work with, but who can also interface with clients in a professional and intelligent way.

We're not looking for rockstars, ninjas, zombies, or pirates. We're looking for smart, creative, resourceful developers who want to work with impressive clients and who take pride in their work.

We recognize several levels of seniority and experience for developers, and tie compensation and responsibility to this. We are looking for all levels of developers for this position.


Qualifications

• Our primary development language is PHP. You must be fully fluent in PHP and have worked with it in a professional context before.
• Prior experience with WordPress is a major plus. If you haven’t worked with WordPress, you should be excited to learn and develop with it.
• We make heavy use of ES6 JavaScript (particularly React, as well as Node) and related tooling, including webpack. Previous experience is a plus, and a willingness to learn it is essential.
• Alley prides itself on its ability to address unusual, novel, and complex problems that deal with the intersection of technology, business, and content production. You should understand and be able to discuss web technologies and systems conceptually, and be able to demonstrate that you can learn a new language, technology stack, or framework quickly and on demand.
• You should feel comfortable at a Unix command line, even if you aren't an expert.
• You must know your way around git and understand version control well, and be able to carry out typical operations with it, including branching, merging, submitting code for peer review, and reviewing your peers’ code yourself.
• We apply Scrum as a development methodology, and broadly endorse Agile as a philosophy. You must be open to working this way as well, and prior experience is a plus.
• You should also have very strong written and verbal communication skills, and the ability to wield them with both team members and clients.
• Important “soft skills” at Alley include: discipline concerning delivery dates, stylistic appreciation of what makes code good and readable, and a positive attitude about documentation, tickets, issue tracking, and timesheets.

Note: In your cover letter, please provide links to at least three separate code samples, along with a description of each detailing what you wrote and why, why you're proud of it, and how it reflects your experience and abilities. At least one of your code samples must demonstrate PHP knowledge.

It’s OK if you didn’t write 100% of the code you submit because you were part of a team that worked on it together, or because it includes open source components. In these cases, please explain what your specific contributions to the codebase were. We cannot accept any application without code samples.


About Alley

We offer competitive salaries and company subsidized medical, dental and vision benefits. We also offer a 401(k) with company matching, a profit sharing plan, and an allowance for work-related expenses.

We have no set hours and do not limit vacation or sick time. We trust our team members to get their work done and take the time off they need to recharge and we suggest an average of three weeks off per year.

We are a fully distributed company, meaning we don’t have a set work location. Team members can choose to work from home, or from a co-working space. We’ll furnish your home office and provide an allowance for needed supplies, or rent you a co-working space.

Alley is an equal opportunity employer and we seek to increase diversity in the tech industry. We encourage applications from women, people of color, people with disabilities, members of the LGBTQ community, and other communities traditionally underrepresented in this field.
Apply for a Position

• Please complete the application and be sure to include the following in your cover letter when applying for a position.
• A link to work samples. If a link is not possible we will be in touch to request viewing access.
• Referral Name
• References (Including name and email address)

Recruiters: Please do NOT contact us about this job. All hiring duties at Alley are carried out by our staff.

CLICK HERE TO APPLY


Source: We Work Remotely, Alley Interactive LLC

NOW HIRING: Technical Support Engineer

Company: Loom
Website: https://www.loom.com
Headquarters: San Francisco, California, United States


Loom is a new kind of work communication tool, already helping over a million people get their message across through instantly shareable videos. Our users work at companies like HubSpot, Square, Uber, GrubHub and LinkedIn. Our mission is to be the global leader in human workplace communication.

Founded in 2016, Loom has raised $15 million from top-tier investors including Kleiner Perkins, General Catalyst and Slack Fund.


The Role

As a Technical Support Engineer, you will be a key part of Loom's support experience at scale and provide timely and effective resolution to customer issues by applying your technical and troubleshooting skills.
We are looking for support champions who are genuinely happy to help others. If this sounds like you, you came to the right place!


As a Technical Support Engineer, you will…

• Help customers through email to ensure they are successful with our product
• Leverage effective troubleshooting to quickly identify the source of customer issues and provide a prompt and appropriate solution
• Troubleshoot, investigate, and create detailed bug reports for our Engineering team
• Jump on ad-hoc calls with customers to troubleshoot issues
• Identify bugs, test, report, and work with our Engineering team to assist with a fix
• Actively collect insights from customers and focus on closing the communication loop by providing product feedback to the team
• Provide timely updates to the Support and Engineering Managers regarding new trends in issues
• Develop and document best practices to enhance SL2 troubleshooting processes
• Create technical documentation such as FAQs, guides, knowledge-base articles and how-to’s for Loom customers
• Help the Engineering team develop tools to help our Support team work quickly and efficiently
• Dive into the codebase and gain domain knowledge of different parts of Loom
• Make efficient changes to the codebase to solve small and quick tasks/issues
• You could be a good fit if you have..
• Previous experience delivering excellent support interactions with respect, empathy and understanding
• A minimum of 4+ years of Technical Support and Customer Support experience
• Gained experience/proficiency in SaaS solutions and electron apps (CSS, JavaScript, HTML) or have earned a degree in a technical field like computer science
• Ability to troubleshoot and resolve technical problems without assistance from the Engineering team
• The ability to handle high volume of support conversations
• Excellent written and spoken English
• Are available to work in the Central or Pacific US Time Zones and on a full-time schedule that may span weekends and may include holidays as our customers need us

A bonus if you have experience with…

• Installation, configuration, and troubleshooting of Windows and Mac applications
• Troubleshooting protocols like HTTP, HTTPS, WebSockets, DNS
• Understanding of TCP/IP and ARP to run packet traces and troubleshoot network issues
• Any of these certifications: Cisco CCNA, Microsoft Certified Solutions Expert (MCSE), Apple Certified System Administrator, CompTIAA+, CompTIA, Network+

Perks at Loom

• Competitive compensation and equity package
• 401k for US employees
• Medical, dental, and vision coverage (US-based team), healthcare reimbursement (non-US based team)
• Unlimited PTO
• Remote-first team
• Paid parental leave
• Yearly off-site retreats (this year we went to Costa Rica for a week!)
• Learning & Development reimbursement
• Wellness reimbursement

SF office perks

• Remote weeks every other month
• Daily in-office lunch, unlimited snacks & drinks

Remote-specific perks

• Home office & technology stipends
• New Hire Onboarding in SF

Loom is an equal opportunity employer. We are actively seeking to create a diverse work environment because teams are stronger with different perspectives and experiences.

We value a diverse workplace and encourage women, people of color, LGBTQIA individuals, people with disabilities, members of ethnic minorities, foreign-born residents, older members of society, and others from minority groups and diverse backgrounds to apply. We do not discriminate on the basis of race, gender, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status. All employees and contractors of Loom are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect.

CLICK HERE TO APPLY


Source: We Work Remotely, Loom