NOW HIRING: Head of Customer Success

Company: Filestage
Website: https://filestage.io
Headquarters: Stuttgart, Deutschland, Germany


At Filestage we believe that the workplace should be free from the poison of miscommunication, friction, and frustration. Our mission is to free teams from chaotic file review and proofing workflows, with a simple, flexible,

and effective asset review management system. With everything we do, we lead people towards being happier and more successful at work.

Over 500 companies (and growing!) all over the world like Lufthansa, Canadian Tire or Rabobank benefit from happier and more productive employees with Filestage.


Your mission

• This is an opportunity to shape our company’s future. We believe that a strong customer success team is the backbone of healthy company growth. Join us on our mission!
• You setthe strategy for customer success, define goals, run experiments and measure outcomes to increase value for our customers, drive business results and fuel our company growth.
• You lead, grow and mentor our customer success team. Our team is still small, but we have big plans. You inspire our team and create a vibrant, inclusive culture. (Our total team size is 22, our CS team size is 3)
• You are the architect of our customer success operations. You lay the foundation to scale and constantly improve our high-touch and low-touch customer journeys.
• You inspire customer success across the company, represent the voice of the customer and promote a customer-centric mindset across our growing organization.

You’re good at

• You are passionate about customer success. You have already led a customer success team and demonstrated a deep understanding of value drivers in recurring revenue business models.
• You work well with lots of questions and few answers. No problem is too big or too difficult. You take ownership and are able to bring things to completion in strong collaboration with your teammates.
• You’re hungry to learn and strive to continuously improve, iterate, and integrate what you learn.
• You’re a strong communicator and have experience collaborating with a distributed team.
• You have empathy and resilience. You have empathy for our customers, to create an experience they’ll love. You have empathy for our coworkers, to build a workplace we’ll love. And resilience to be able to take feedback from anywhere, consider it gracefully, and fold it into your thinking and your work.

This is what you get

• Work from where you are happiest and enjoy a flexible day schedule. We are a fully distributed team, working from different locations and time zones, each individual following their personal daily schedule.
• ○ To collaborate successfully with your European team, you’ll need to ensure a 3 hours work overlap from 2 pm to 5 pm CET.
• ○ To serve our US-based customers, you’ll need to adjust to US working hours now and then.
• Work with teammates across the world. At Filestage, you broaden your horizons and build relationships with teammates around the world.
• We meet up in real life. We all travel together at least once a year at our team retreat to have fun and get to know each other.
• We build and maintain a strong team culture. Our working culture is based on our three core values: We are keen to learn, we take ownership and we play fair.
• Your opinion matters. We trust our team members to make the best decisions to achieve their goals. We don’t micromanage.
• You learn and grow continuously by solving complex problems together with highly talented minds.
• Are you tired of useless meetings and slow decision making? We have flat hierarchies, no bullshit meetings and iterate quickly.

Source: We Work Remotely, Filestage

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NOW HIRING: Back-end Senior Developer

Company: Z1
Website: https://z1.digital
Headquarters: Seville, Spain


We are an international digital studio that transforms ideas into incredible products. We are part of Tiny, a Canadian investment fund behind industry giants such as Dribbble or Metalab. We work with North American startups helping them create and launch disruptive products to the market.
Z1 is not a design agency with several engineers, nor a development consultant with a handful of designers. We are a team of more than 40 designers, engineers and communication professionals that approach each project holistically.

We always work as a team, both remotely (we have colleagues in New York, San Francisco, Vancouver, etc.) and in person at our main headquarters located in the center of Seville, a 700m2 space where you will feel at home.

We would like to incorporate into our team people who bring their full potential and work comfortably in dynamic environments so that they can collaborate in a diverse range of projects.


What you will do

Your day to day would involve some tasks like these:

• Partner with the front-end team, the product management team and the client to develop a solid back-end architecture
• Share and document knowledge and best practices for back-end development in Node.js
• Mentor and support other team members through code reviews and continuous feedback
• Take initiative to research, troubleshoot and resolve bugs and issues as they arise
• Be a flexible team player, stepping into a variety of roles, as needed

Requirements

Besides showing us your previous works, you’ll need:

• Strong experience building modern, elegant APIs using Node.js
• Excellent Javascript/TypeScript skills
• Comfortable with relational databases (PostgreSQL), NoSQL databases (MongoDB), and ORM solutions on Node.js (TypeORM)
• Some experience with GraphQL and NestJS/Apollo (or motivation to learn it)
• Knowledge of the different types of tests and experience with Node.js testing frameworks
• Familiarity with CI/DI
• In-depth understanding of web development and mobile development
• Understanding of RESTful services and service oriented architecture
• Experience with AWS ecosystem
• Passionate about code quality and best practices
• Ability to work both self-directed and collaboratively to deliver results in a fast paced, startup environment
• Extraordinary positive attitude, sense of humor and/or thick skin
• Consummate team player, able to wear multiple hats, and assist team members when needed

Desirables

It’s a great plus if you also know about:

• Python and Django
• Serverless Arquitecture

Benefits

Here you are some perks why you’d love joining our team:

• Salary scale. We base salary on experience, achieving a homogeneous and revisable system of remuneration. It ranges between €15/20K for Juniors, €21/26K for Mid-Senior profiles, and €27/36K for Seniors.
• Flexible working hours. We want you to feel fulfilled, both professionally and personally, and that you have quality time not only at work but also with your friends and family.
• Training plan. We need to stay up to date on technology and design trends, and we are aware that the only way to achieve this is by dedicating time for research and study.
• Good vibes only. We take our job very seriously, but working with us is fun, we promise! For us is vital that we build a healthy work environment together.

Source: We Work Remotely, Z1

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NOW HIRING: Quality Assurance Engineer

Company: Whiplash
Website: https://getwhiplash.com
Headquarters: Ypsilanti, Michigan, United States


As a leading eCommerce warehouse management system, Whiplash connects online store owners and facility staff around the globe. We believe in transparency, beauty, and developing software products that are a joy to maintain, use, and support.

Today we are looking to hire a Quality Assurance Engineer* to join our growing Ypsilanti, Michigan based tech team. Essential responsibilities will include all web development for the Whiplash family of web applications. The ideal candidate is able to work in tandem with product, UX, and backend teams to ensure a cohesive and scalable end product. In this role, you will play a vital role in developing and implementing our QA procedures to ensure our bi-weekly releases are smooth and polished.


Necessary Experience

• 2-3 years’ experience Ruby on Rails
• 2-3 years’ experience working with source control in a collaborative development environment
• Comfortable writing in a variety of testing frameworks
• Comfortable simulating & monitoring load in a multi-app environment

Bonus Points

• Comfortable in discussions with end users
• Experience with scaling applications in production

If you are interested in joining a fast growing and dynamic team of visionaries, we encourage you to apply!


*This is a remote based position, full time, exempt role with competitive benefits, flexible scheduling, and a company culture that values honesty, integrity, and a commitment to developer experience.


Source: We Work Remotely

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