NOW HIRING: Customer Success Rep

Company: Crowd Ox
Website: https://crowdox.com
Headquarters: Leesburg, Virginia, United States

Are you a caring and empathetic individual? Do you love to help others? Ready to work with a fast paced industry with exciting and fun products? We help small businesses grow through Crowdfunding and eCommerce.

We're looking for a Customer Success Representative to join our success team.

Everything you do centers around making our customers happy and successful. From teaching them how to use our software, but also to proactively look for ways to make them happy and to empower and educate them to build better businesses.

You will do this by listening, teaching and jumping in to ensure their success. You will get to understand their needs and advocate those to the product team!

Responsibilities

• Scheduling calls with customers to answer and aide them in using our software
• Answering incoming emails, real time chat and the occasion incoming phone call with customers
• On-boarding new customers, setting expectations and walking them down the path toward success
• Contributing well written articles to our help center based on real customer questions
• Monitoring accounts and progress to ensure customers are completely taken care of
• Respond to every single customer request
• Take ownership and drive your own tasks and initiatives

Requirements

• Native-level English (additional languages a plus!)
• Have a natural curiosity to learn about how things work
• Excellent, cheerful and fun written and verbal communication
• 2+ years of customer support experience
• Ability to define metrics of success and hold yourself and others accountable for it
• Able to use and teach others to use various online tools: Email, Google Drive, Dropbox, Slack, etc

Benefits

• Work from anywhere (we're 100% remote)
• Generous vacation policy
• Competitive salary
• Flexible work hours
• Full health, vision & dental insurance for you and your family

Source: Remotely Awesome Jobs, We Work Remotely

APPLY

NOW HIRING: Senior Facebook Media Buyer

Company: VII Digital
Website: https://www.viidigital.com
Headquarters: Washington DC, United States

Seeking a highly motivated Media Buyer with 4+ years of experience to join our Paid Social Media team. Smack in the heart of the fast-pace dynamic marketing industry, you will work closely with cross-discipline client account teams in meeting and exceeding client goals.

The Senior Facebook Media Buyer participates in all aspects of executing high profile and complex paid social media campaigns on networks like Facebook and Instagram (bonus for Google Ads experience). This includes initial planning, implementation, monitoring, optimization, analysis and reporting. The Sr. Media Buyer is often the lead day-to-day subject matter expert (SME) for their clients, providing strategic recommendations, analysis, and reporting as well as responding to ad-hoc requests.

Paid Media's ability to target customers, create compelling and engaging ads and deliver outstanding performance demands detail oriented, strategic and creative thinkers with the drive and dedication to impacting their client business and the world at large.

The Senior Facebook Media Buyer is also a key resource for each account and is expected to support the team in strategy, education, and paid social thought-leadership.

Responsibilities:

• Actively manage paid social campaigns to the achieve clients’ goals – which may vary from direct response, engagement, lead generation, etc.
• Analyze performance data and provide intelligent synthesis, interpretation and appropriate action plans based on conclusions
• Communicate with clients on all elements of the campaign, including planning, performance, and project status
• Develop and manage execution of campaign plans
• Maintain a high level of up-to-date knowledge of best practices and strategies in social media and paid social media (betas, ad network updates, innovation opportunities, etc.)
• Maintain knowledge of the dynamic digital ecosystem (search, social, native, display) and how channels work together
• Assist in development of media strategy and building paid social media plans (including audience targeting and segmentation, messaging, flighting, budgeting, etc.)
• Thoroughly understand client’s business strategy, goals and KPIs
• Develop, grow, and maintain relationships through exceptional client service
• Provide creative guidance to clients, partner agencies, and internal teams to help clients tell their stories
• Evangelize the value of paid social media and the best practices
• Build effective relationships with all vendors – ad networks, technology partners, etc.
• Support and assist in developing team members to optimize their performance, contribution and job satisfaction

Qualifications:

• Minimum 3-5 years of experience in buying cross-platform paid social media ads within native platforms. Direct Response experience strong plus
• Experience with direct client relationship responsibilities includes regular reporting, collaborative strategic planning, and performance management
• Strong Excel and data visualization skills
• Ability to handle multiple tasks in a fast-paced environment, under tight deadlines
• Demonstrated analytical and data interpretation skills
• Strong verbal and written communication skills
• Detail-oriented and organized
• Exhibit enthusiasm, passion, and commitment

Additional Information

This position is full-time and the expectation is exclusivity (no other projects in conjunction).

Source: Remotely Awesome Jobs, We Work Remotely

APPLY

NOW HIRING: Senior Backend PHP Engineer

Company: Loadsmile
Website: https://www.loadsmile.com.au
Headquarters: Sydney, Australia

Logistics is a highly complex industry, and our user groups are not digitally native, so the technology is absolutely crucial to our mission. If you are passionate about your craft and if you want to build the systems that drive our economy, Loadsmile will be the right place for you!

You are a Senior Software Engineer with experience in backend engineering and strong skills in PHP. You will design and develop a highly scalable, reliable and fault-tolerant logistic system that would be used in multiple countries. You will push to continuously improve your code quality, product execution, and learning experience. Last but not least, you will be part of our early-stage engineering team and will directly contribute to our engineering workflow,

This is a full-time permanent position. Salary is competitive and based on individual profile.

Our headquarters are in Sydney, but our Tech team is setup remote with 2 team members in Jakarta, Indonesia, and 2 in Sydney.

The Role

• Design and develop highly scalable, reliable and fault-tolerant systems.
• Translate business requirements into scalable technical solutions.
• Take responsibility for multiple services maintained by the team.
• Building and managing a fully automated build/test/deployment environments.
• Continuously improve code quality, product execution, and learning experience.
• Coordinate across teams (Backend, Mobile, Frontend, DevOps, Data, UI/UX, QA, etc.) on planning and execution.
• Write clean and readable code.
• Make use of DDD, Design patterns and advanced Git in order to produce highly maintainable code.

Job requirements

• 6+ years hands-on experience in designing, developing, testing and deploying applications in any language or stack.
• Be proficient in at least 2 programming languages, with PHP as one of them.
• Experience working in a team
• You write code because you like to. You never stop wanting to get better at it.
• You have a strong sense of ownership and commitment to writing understandable, maintainable, and reusable software.
• Experience in software development or a serious open source track record.
• Knowledge of Linux as a production environment.
• Continuously refactor applications and architectures to maintain high-quality levels.
• Passion for learning new things, and solving challenging problems.
• Embrace the use of the appropriate programming language for the job, and do not get attached to the language itself.

Source: Remotely Awesome Jobs, Loadsmile

APPLY

NOW HIRING: Social Media & Community Manager

Company: Smart Fertility Choices
Website: https://www.smartfertilitychoices.com
Headquarters: Queensland, Australia

We’re a small online business in the women’s health industry seeking a Social Media & Community Manager. We’re looking for someone with a strong work ethic to join our team as we expand our worldwide audience.

This position requires a tech-minded, self-reliant person with the ability to wear many hats. Being able to teach yourself what you don’t already know is an essential skill you’re likely to need frequently. This is a remote/work from home position so you can be based anywhere, however you must be available to work during the afternoons and evenings Pacific Standard Time (see below).

In terms of the community support side of the position - this isn’t your typical support role as having an ability to express genuine empathy with our audience is essential to the success of the role. This job would suit the kind of person that their friends and family regularly turn to when they need encouragement or support. All support will be provided in written communication (email, live chat and social media) and no phone support is required.

While this job would start out as part-time position for the first few months as we focus on training, assuming that the successful candidate demonstrates a willingness and ability to take on additional tasks, our intention is to make this a full-time role. We’re looking for someone wanting a long-term job in a growing company.

This position is available for immediate start and any required training will be paid.

Initial Job Responsibilities

• Community management and customer support (this includes resolving simple technical support issues for our online programs & products via written communication – no phone support will be required)
• Social media marketing
• Cheerleading and providing compassionate support to our program members
• Content management
• Online event management
• Sometimes you will need to be available to work until 8pm PST and occasionally available until 10pm when we run our online events.
• 6 days a week (Sunday to Friday) and we will try to make hours on the Sunday minimal (around 3 hours per day depending on the online event schedule).

Must Have Skills and Qualities

• Interested in women’s health
• Kind, compassionate, and patient
• Excellent written and communication skills
• Web/tech savvy
• Experience with WordPress
• At least a small amount of HTML/CSS experience
• Attention to detail
• Excellent problem-solving skills
• Quick learner
• Self-motivated
• Honest and reliable
• Someone who takes ownership in their work
• Organized
• Someone wanting a long-term position

Nice To Have Skills

• Knowledge of online marketing and social media
• Email marketing experience
• Background in health and/or science

This is a great opportunity for someone to join an exciting and growing online business and to gain valuable experience within the industry.

To apply for this position please send your resume and cover letter to kym@smartfertilitychoices.com. In your cover letter please explain your hourly rate expectations, your availability (both the days of the week you are available and the hours you are available during those days), why you want a long-term position, and why you think you are a great candidate for this role.

Source: Remotely Awesome Jobs, Smart Fertility Choices

NOW HIRING: Database Engineer

Company: Harvest
Website: https://www.getharvest.com
Headquarters: New York, United States

Harvest is an independent software company that makes tools to help businesses run more smoothly. We believe that businesses only succeed by using their time intentionally. Our products support our customers through time tracking, reporting, and forecasting features.

Harvest started in 2006 as a team of three and has grown to today’s current team of almost 60 with Harvesters working from around the globe. We’ve worked as a remote team since the beginning and we continue to hire the right people for the job no matter where they call home.

We also strive to create a workplace culture where everyone feels valued, included, and heard. One important aspect of this is continuing to create spaces for diverse life experiences and work histories. If you are a member of a group that is historically underrepresented and disadvantaged in tech, business, and society in general, we want to meet you and we encourage you to apply.

The DevOps Team and Why We’re Hiring

The Harvest DevOps Team currently consists of the DevOps Lead, five Operations Engineers, and one Database Engineer. Collectively, the DevOps Team is responsible for keeping all applications running smoothly. The team has a wide range of responsibilities and lots of leeway to have fun in the process. Engineers on the DevOps team can self-select which projects to work on, choosing what interests them most.

We are currently looking for another Database Engineer to work closely with our Senior Database Engineer. We are designing new production systems in Google Cloud and this will be a good opportunity for someone who has specific experience designing cloud database infrastructure.

Database Engineer Responsibilities

• Working alongside our friendly Senior Database Engineer, we’d be looking to you to guide our efforts in all areas of database design, performance, and reliability. You'll champion performance, and encourage best practices, on all database projects across multiple teams. We rely heavily on MySQL to store our data, but we also use Elasticsearch, Redis, and Memcache currently.
• Collaborating with product developers, and operations team members, you'll be working to make sure our database infrastructure performs reliably. This typically includes translating application requirements to schema, examining indexes, query analysis, deploying clustering tools, designing backup solutions, investigating caching issues, and more.
• You might see an opportunity to provide value to Harvest customers with enhanced data reporting functionality, and we’d be looking to you to collaborate with different teams across the organization to help roll new product features out.

Requirements

Experience and Qualifications

• Managing MySQL infrastructure which is processing tens of thousands of queries per second
• Collaborating with developers to design great data models and schemas. If you can read Ruby code and wrestle with Ruby on Rails opinions, you’ll fit in really quickly here.
• Troubleshooting and tuning complex SQL queries
• Improving schema migration processes on large, busy tables
• Working with ActiveRecord
• Implementing caching strategies
• Deploying tools like Orchestrator for high availability
• Devising monitoring tools for database infrastructure
• Understanding cloud infrastructure
• Experience with the Go programming language and Kubernetes operators is a big plus, though not required

When You Apply

• In your cover letter, please include responses to the following:
• Tell us a bit about yourself - what are your hobbies and interests outside of work?
• Why did you decide to apply to Harvest specifically?
• Let us know what you like about MySQL, or what you really dislike about MySQL. Perhaps you have some strong opinions about PostgreSQL? Do you have a story about an SQL query that was challenging to optimize? Share some thoughts with us that let us know you have spent quality time working with an Open Source RDBMS in a production setting, and we’ll know to pay careful attention to your application.

We are a flexible remote-first work environment, and we are looking for candidates who are able to work hours with a 2-hour to 3-hour overlap to Central Standard Time.

Source: Remotely Awesome Jobs, Harvest

APPLY

NOW HIRING: Online Coding Instructor

Company: Code Wizards HQ
Website: https://codewizardshq.com
Headquarters: Austin, Texas, United States

Part-Time

We are looking for part-time coding instructors to teach computer coding classes to school students (8-18 years old). Classes are taught online, so you will be working remotely from your home and utilizing a virtual classroom environment. Each class typically meets once per week and are 1-hour long. There are 6-8 students per class.

We provide a structured curriculum, teaching platform, and instruction materials. The primary role of a CodeWizardsHQ Instructor is to deliver the curriculum in an engaging way and ultimately be responsible for student retention and parent satisfaction.

Responsibilities

• Deliver the curriculum in a fun and engaging way
• Provide feedback for curriculum improvement
• Engage with parents / students as needed
• Positively advocate for the school and the program

Requirements

• Experience with the coding languages we teach
• Experience teaching kids or adults
• Computer purchased in the last five years, with microphone headset and high-speed internet access
• A quiet workspace free of distractions

FAQs

How much is my compensation?
You will be paid $20 per hour long session with potential for raises and bonuses based on student retention and parent satisfaction.

What languages are you looking for instructors to teach?
Our curriculum is quite broad based. We are looking for instructors who can teach any of the following – Scratch, HTML/CSS, Python, JavaScript, jQuery, MySQL, Java, Bootstrap.

When will I be teaching?
The highest availability of classes is between 10am – 10pm CT Monday – Friday and 10am – 5pm on Saturdays and 10am to 8pm on Sundays.

How many classes will I be teaching?
Initially, new instructors start with 2-3 classes per week. Based on how well students enjoy your classes, you would be given additional classes. Once ramped, our instructors take between 10 to 20 sessions per week.

How long will I need to teach?
Each of our courses is 12 weeks in duration. When you accept a class you are agreeing to teach for the full duration of that course.

Source: Remotely Awesome Jobs, Code Wizards HQ

APPLY

NOW HIRING: WordPress Developer

Company: Elegant Themes
Website: https://www.elegantthemes.com
Headquarters: San Francisco, California, United States

ElegantThemes.com is a leader in WordPress Theme & Plugin Development. We have been building the top premium WordPress themes and plugins for the past 10 years and we maintain the largest customer bases in the ecosystem. 680,000 users, freelance developers and web design agencies depend on our beautiful designs and we work hard everyday to make sure we are creating the best WordPress products on the web. Divi, our flagship theme and page builder plugin is pushing the boundaries and has inspired an absolutely amazing community to form around it. A focus on community is a core part of our culture and it makes our work environment is a truly rewarding one.

Job Description

As a WordPress Developer at Elegant Themes, you will be working with a small and agile team made up of talented devs from all around the world. We work with git, chat on Slack and our team structure is flat and open. Self-motivated individuals tend to thrive best here, and we are looking for someone filled with inspiration and who isn't afraid to take initiative.

This position is for someone with a deep understanding of WordPress. You have built your own themes and plugins before and possibly even contributed to WordPress Core. You enjoy finding elegant solutions to complex problems and are familiar with the WordPress motto - "code is poetry." You are up-to-date with the latest and greatest trends and technologies because you are engaged in the open source community and you enjoy building software that pushes the web forward. While WordPress is a PHP-based application, our flagship product uses a front-end interface built with React.js and Flux. A good amount of your time will be spent developing with Javascript.

This is a full time position available to both on-site and remote employees. Employment includes full benefits, paid vacation, a competitive salary and unlimited espresso brewed from our Rocket Cellini Premium Plus v2!

Responsibilities

• Be creative and contribute based on your own merit.
• Be a positive, humble and contributing member to our small team.
• Take the initiate to better yourself as a developer and to apply that knowledge to better our products and help our team succeed.

Required Experience

• Complete understanding of the WordPress core software and its functions at the code level.
• Experience building WordPress themes/plugins.
• Mastery of WordPress coding and security best practices.

Required Skills

• PHP
• CSS
• HTML
• MYSQL
• JAVASCRIPT
• GIT

Bonus Qualifications

• REACT
• FLUX
• JQUERY
• SASS
• A history of open source software contribution

Source: Remotely Awesome Jobs, Elegant Themes

APPLY

NOW HIRING: Account Specialist

Company: Airhouse
Website: https://www.airhouse.io
Headquarters: San Francisco, California, United States

Airhouse is simplifying ecommerce operations and logistics for modern companies. We make distributing modern consumer goods—from pet products to beverages and beyond—as easy as flipping a switch, taking over the dozens of workflows and integrations needed to get orders out the door and into customers' hands every day.

We’re looking for a skilled Account Specialist to own the day-to-day management of our customer and partner experience. In this role, you'll become an expert in all things related to modern ecommerce to keep our customers' operations on track and help them get the most out of using Airhouse.

This is an individual contributor, not management role, with opportunities for advancement.

Responsibilities

• Manage the full customer onboarding experience via email, Slack and phone, from implementation, landing their inventory and sending their first shipment to continued day-to-day questions, account modifications and projects
• Become an expert in our product, our operations, and shipping/logistics tasks more broadly to help customers use Airhouse and troubleshoot problems
• Work with warehouses to guide setup for new accounts onsite, reconcile inventory counts, standardize packaging operations and work as go-between with customers and receiving/packing leads to resolve issues
• Own creation and maintenance of help documentation
• Send proactive customer communications about service updates and new feature releases
• Partner with Customer Service Specialists respond to customer questions on time-sensitive SLAs and refine processes to ensure this scales, surfacing challenges and bottlenecks
• Work across all teams, including: product and engineering to develop product features and scalable internal tools, finance to process invoices and claims resolution, and sales to assist with contract adjustment and pricing projects
• Own and report on efficiency SLAs around error resolution, onboarding and other core customer-related success metrics
• Inform our operations roadmap and help source new partners with leadership based on efficiency and needs

Requirements

• 2-3 years prior experience working with startups/in tech
• Enjoys the challenges and ambiguity of working at an early-stage startup
• Prior experience in a customer- or partner-facing role a must
• Loves creative problem-solving, high energy, adaptable
• Strong writer, great at breaking down complex projects and topics into simple instructions

Benefits

• Salary, equity based on experience
• Remote-first company headquartered in downtown San Francisco
• Comprehensive health insurance (medical, dental, vision, ancillary)
• Flexible time off policy (take it when you need it)
• Paid parental leave, short-term and long-term disability insurance
• Perks including team retreats and remote setup stipend

Source: Remotely Awesome Jobs, Airhouse

APPLY

NOW HIRING: Online Instructor (Part-Time)

Company: GoSkills
Website: https://www.goskills.com
Headquarters: Global

Are you an expert in your field and passionate about sharing your knowledge with the world? As a part-time instructor with GoSkills, you will have the chance to create high-quality online courses to help learners around the world level-up their business skills.

GoSkills is an innovative online education company providing on-demand courses consisting of bite-sized videos, exercises, quizzes, and written guides. You create the syllabus and design the course while working with our team of producers to align with our innovative micro-learning format.

We are looking for subject-matter-experts who are interested in teaching the following topics:

• Microsoft Office (Excel, PowerPoint, Word, Outlook, Access, Power BI, Project, Publisher, Visio)
• Data Analysis and Business Intelligence
• Accounting and Finance
• Project Management
• Web Development
• Design Tools
• And more!

Primary responsibilities include:

• Creating effective curricula based on proven instructional design concepts
• Presenting your course material in an exciting and engaging way for the target audience
• Creating and editing videos and other course content in tools like Camtasia and Adobe Premiere Pro
• Presenting content in a variety of ways, such as simulations, role-plays, games, interactive exercises, and testing
• Designing and developing course content and learning activities against measurable learning objectives
• Setting instructional end goals and creating content that matches them
• Revising course content based on customer feedback and data illustrating ROI or efficacy of training
• Engaging with learners
• Working with GoSkills team members across departments including production, and marketing
• Organizing course materials in the GoSkills instructor dashboard
• Being part of an awesome team

You’re a good fit if:

• You are an expert in your field and have experience training others in your subject matter of choice
• You have good lesson and curriculum planning skills
• You are an excellent communicator and have unrivaled presentation skills
• You have fluent English abilities and can present clearly without a strong accent
• You have strong attention to detail
• You are creative, innovative and imaginative
• You are a motivated self-starter with a strong work ethic
• You like to take initiative in solving problems
• You take ownership of your tasks, see them through to completion, and are comfortable with raising issues or questions along the way
• You are able to prioritize and manage deadlines
• You are comfortable working remotely and communicate well through tools like Slack, Trello, G-Drive, email, Zoom

What you get:

• The flexibility of work location and hours
• Ability to work with a fun international team
• Growing your credentials as an expert in your field

Location:

• Anywhere in the world
• Most of your work will be with the GoSkills team in North America
• As a remote team across time zones, we have a flexible approach to work schedule

Equipment and office space:

For this role you will need to provide your own computer, software and high-speed internet connection

Source: Remotely Awesome Jobs, We Work Remotely

APPLY