NOW HIRING: WordPress Support Engineer - Asia Pacific

Company: Kinsta
Website: https://kinsta.com
Headquarters: West Hollywood, California, United States


Kinsta is a premium managed WordPress hosting provider designed for all types of businesses, small or large. We're the first to be exclusively powered by Google Cloud Platform while utilizing an isolated container system. We believe that constant availability and an outstanding user experience are a must. That’s why we always utilize the latest software and most advanced technology to power our infrastructure.

Location: remote

Our client base is growing steadily and we’re looking for a competent Support Engineer with exceptional communication skills who can provide enterprise level technical support to our customers via our support system.


Our support team works with our customers using chat and email (we use Intercom.io exclusively for these purposes). As a Kinsta Support Engineer you will:

• Take ownership of issues reported by customers and see problems through to resolution.
• Research, troubleshoot, and identify solutions to resolve customer issues.
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
• Provide prompt and accurate feedback to customers.
• Monitor uptime and analyze transactions data using third party analytics tools to resolve more advanced issues.
• Document troubleshooting and problem resolution steps for internal use and to extend our Knowledge Base.

This role’s shift need is Monday-Friday 9pm-5am UTC (our support team uses UTC for scheduling).


Requirements

• The ideal Kinsta Support Engineer is technically-knowledgeable, upbeat, professional, curious, and self-motivated.
• Excellent support is one of the cornerstones of our business. Our clients have come to expect industry-leading support and it’s our pleasure to deliver that to them. As a result, we’re pretty careful about adding new Support Engineers to our team.

We hire Support Engineers with a variety of different areas of expertise – some of us are WordPress developers, others are Linux server gurus, while others are technically-knowledgeable internet generalists who have mastered the art of customer service.


All of our Engineers must meet the following core requirements:

• Completely fluent in English with excellent written communication skills.
• Capable of thriving in a fast-paced and occasionally stressful environment interacting with multiple clients simultaneously while maintaining a professional and friendly tone.
• Our Support Engineers must know WordPress deeply. All we host is WordPress and we have the best support team in the business (even if we do say so ourselves). While you don’t have to be a full-fledged WordPress developer to be a Kinsta Support Engineer, you do need to know the WordPress database and file/directory structure as well as the wp-config.php file like the back of your hand. Experience with WP-CLI certainly advantageous.
• A basic understanding of or familiarity with the following technologies: Linux, NGINX, PHP, MySQL/MariaDB, HTML, CSS, JavaScript, DNS, CDN, and caching (object and page).
• Consummate professionalism: we’re a distributed team and we expect you to act like the professional we know you are. That means being a member of the Kinsta team requires excellent communication, rock-solid reliability, and the drive to bring your best effort to bear on your work every single day.
• Our Support Engineers deal with a lot more than just WordPress! While you don’t need to be a full-stack developer to fill this role, you will be providing hosting support to full-stack developers, so you do need to be familiar with the full-stack, from Linux web servers to browser dev tools.

Bonus points:

• Completely fluent in a second language. Languages we’re currently targeting include: Italian, French, Japanese, Dutch, Portuguese, Swedish, and Danish. If you are fluent in one of these languages please highlight this information when you apply!
• Deep expertise in any (or all!) of the following: WordPress, Linux, NGINX, PHP and MySQL.
• Experience setting up, managing, and supporting LEMP/LAMP stacks.
• Prior experience working with customers over chat in a technical role in a fast-paced environment – particularly experience providing live support for web hosting or WordPress products.

Benefits

• This is a fully-remote role. The Support Engineer can work from anywhere with reliable broadband internet access.
• This position offers a great deal of flexibility, responsibility, and opportunity for growth for the right candidate.
• We always use the latest version of everything: PHP 7.4, NGINX, Ubuntu 18.04, Linux containers, Google Cloud and more, so you’ll be able to work with a bunch of exciting technologies and use them every day!

CLICK HERE TO APPLY


Source: We Work Remotely, Kinsta

NOW HIRING: People Ops Generalist (HR Generalist)

Company: Protocol Labs
Website: https://protocol.ai
Headquarters: Remote


We seek an energetic, passionate and scrappy People Ops Generalist who is driven, resourceful and results-oriented.


People at Protocol Labs

The People Team at Protocol Labs powers our work. Protocol Labs is a product-development lab, but behind the protocols and tools we build, behind the research and spec work, behind our implementations are passionate people, teammates and community members. The people team ensures that the Protocol Labs team remains happy, aligned and productive. Protocol Labs works at the intersection of many exciting fields (crypto, networks, distributed systems) and cultures (startups, research, open source, distributed work). The people team has the challenging and exciting task of taking the best from these cultures to shape the way we work at PL and ensure we all grow as people and professionals. All of this happens in an environment defined by curiosity, passion, and a love for open source.


Responsibilities

• Help conduct employee onboarding and help organize training & development initiatives
• Organize quarterly and annual employee performance reviews
• Provide support to employees in various HR-related topics such as leaves and resolve any issues that may arise
• Assist in development and implementation of human resource policies
• Help administer company wide engagement surveys
• Gather and analyze data with useful HR metrics, like time to hire and employee turnover rates
• Maintain employee records
• Administer HRIS Ensure compliance with labor regulations
• Promote HR programs to create an efficient and conflict-free workplace

Requirements

• 3+ years of HR experience
• Excellent organizational skills
• Excellent written and verbal communication skills
• Super user of Google Apps, Slack and deep knowledge of Microsoft Office Suite; advanced Excel skills preferred
• Strong familiarity with HRIS systems and tools
• Demonstrated ability to act with discretion, and have exceptional integrity and judgment in handling confidential information
• Able to build trust and rapport quickly
• Experience working in high-growth technology companies

What’s it like to work at Protocol Labs?

Protocol Labs mission is to improve humanity’s most important technology, the Internet. We build protocols, systems, and tools to improve how it works. Today, we are focused on how we store, locate, and move information. Our projects include IPFS, Filecoin, libp2p, and more.

As a distributed team, we hire anywhere in the world, and at various levels of experience (entry, senior, staff). We look for people with unique perspectives and diverse backgrounds.

We have a great benefits package, including parental leave, contributions to your retirement, competitive pay, and unlimited time off. For U.S.-based employees, we also provide platinum-level health, dental, and vision coverage for you and your family.

CLICK HERE TO APPLY


Source: Remote Global, Protocol Labs