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Thursday, February 13, 2020

NOW HIRING: Cheap Flight Finder & Deal Writer


Company: Jack's Flight Club
Website: https://jacksflightclub.com
Headquarters: Remote


Location - Remote Position (North American business hours)
Salary - $28,000 - $35,000, depending on experience

We’re growing our team and are looking for an eagle-eyed flight searcher and content writer to join us. As our newest flight expert, your main tasks will be to research and write up engaging, witty, and informative cheap flight deals for our audience in the US and beyond. You’ll be working in sync with our customer support team to keep our customers happy and with our content marketing team to create content relevant to our audience. Most importantly, you’ll be helping our subscribers travel for less by notifying them of the best and cheapest flight deals around :)

This is a full-time role (37.5 hours) that will require some (limited/flexible) weekend work, so you’ll need to be somewhat flexible with your availability. You’ll probably be a good match if you:
  • Have a knack for writing (and enjoy it!) with wit and excellent grammar
  • Are interested in travel and finding bargain deals
  • Are a team player and good communicator
  • Know how to use Google Flights and other flight search engines
  • Have flexibility for limited weekend work when required
  • Self-motivated and happy to work remotely
  • Organised, hardworking and generally good at getting things done with little supervision
  • Have your own computer and secure, high-speed internet connection
  • What’s it like working with us? Work with us and you’ll not dread coming to work in the mornings, you’ll get to experience being part of a growing entrepreneurially minded start-up in the exciting travel sector and have the flexibility to work remotely (in your pjs if you really want to).

We like to work hard and have fun, whilst also understanding the importance of flexibility and work-life balance.

How to apply: If you think this role is for you, you can apply by submitting your resume and do a short test of your skills. Our application deadline is February 17th, 2020.

We’ll inform you of your application status by February 24th, 2020 for next steps.


Source: We Work Remotely, Jack's Flight Club

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NOW HIRING: Senior Customer Support Representative


Company: Ten Percent Happier
Website: https://www.tenpercent.com
Headquarters: Boston, Massachusetts, United States


About Us:

Our mission is to help people become happier, healthier, and more resilient in the face of life’s challenges. The science suggests these are skills -- ones that meditation makes us better at.
At its core, meditation is a simple, secular, scientifically validated exercise for your mind. Like running in the 70’s, or yoga in the 90’s, meditation is now poised to become the next big public health revolution. Join the team that’s accelerating this revolution. Ten Percent Happier touches millions of lives with award winning apps, books and a podcast, is backed by extraordinary investors, co-founded by #1 New York Times Bestselling author Dan Harris of ABC News, and guided by the world’s most respected meditation teachers & scientists.


The Role:

As a full-time, remote senior customer support representative, you will have the chance to deliver exceptional support to Ten Percent Happier customers, creating another positive touchpoint with the Ten Percent Happier brand. You’ll work closely with the Support Manager and other team members to ensure the Support team is providing effective and timely responses to customer requests and enabling our users to successfully navigate through their Ten Percent Happier experience. As part of a close-knit team in a fast-paced and fun startup, you’ll play a key role in keeping our current customers happy and meeting the demands of potential and future customers as we move into our next phase of growth. In this role you’ll help shape our company’s best in class culture of support, marrying technical and problem-solving expertise with skillful diplomacy and genuine care for our customers. If you want to master your craft and work with one of the best teams on the planet, while improving the lives of countless people around the world, this might just be your dream job.


Responsibilities include:
  • Provide front-line customer support for our community via email and other channels.
  • Handle customer requests and questions with a thoughtful, friendly and empathetic tone.
  • Communicate clearly in writing to people with a wide range of technical understanding.
  • Maintain comprehensive knowledge of Ten Percent Happier products, especially the Ten Percent Happier mobile app, to support customers in navigating our products and to identify and escalate bugs, issues and user pain points appropriately.
  • Master a wide variety of technical issues and software interfaces to quickly diagnose and resolve a range of customer support needs.
  • Work collaboratively with the larger Support team, as well as the other teams at the company, to plan for and execute on key company initiatives.
  • Help create and maintain internal and customer-facing documentation.
  • Show composure, resilience, and flexibility as customer needs evolve and case volume changes.
  • Above all, be able to represent Ten Percent Happier to our customers through unflappable diplomacy and empathetic communication.

Ideal Experience & Characteristics:
  • 2-5 years of previous professional experience in a customer service/support environment that involved technical knowledge, well-crafted written communication, and close collaboration with a team.
  • Passionate about creating an amazing customer experience.
  • A sense of urgency and a satisfaction from going above and beyond to provide solutions.
  • Technically savvy and can pick up new technology very quickly and confidently.
  • Strong comfort level and familiarity with both Desktop platforms and mobile devices.
  • Prior experience with Help Scout or equivalent customer support ticketing platform ideal.
  • Incredibly organized and detail-oriented, with exceptional critical-thinking and troubleshooting skills.
  • Great writer with a clear, thoughtful and friendly writing style.
  • Self-motivated and accountable, while thriving in a collaborative team.
  • Excellent under pressure and can adapt quickly in a fast-moving startup environment.
  • Excited about making meditation and contemplative wisdom widely accessible.
  • BA/BS degree preferred. Advanced degrees welcome. Substitutions by experience considered.

Benefits:
  • Be a key member of a small team in a very collaborative environment.
  • Become a part of a rapidly growing company that is changing millions of lives.
  • Work remotely from a home office or co-working space, while being fully integrated into a remote-friendly company.
  • Get a competitive compensation package with equity and benefits.
  • Join a culture that values clear and kind communication, a dedication to crafting incredible products and content, and will engage your intellect and curiosity on a daily basis. We’re passionate about reasonable work hours, flexibility in getting work done, and respecting and valuing the whole life you live.
  • Be welcomed into a diverse and inclusive workplace where we learn from each other’s experiences, abilities and perspectives. We are an equal opportunity employer.

Source: We Work Remotely, Ten Percent Happier






NOW HIRING: Customer Support Specialist


Company: Demio
Website: https://demio.com
Headquarters: Remote


Welcome 👋!

Demio is currently hiring a full-time Support Specialist (we call them Success team members) to join our mission to help businesses leverage the power of personal conversations at scale. 🤩

Demio is a hassle-free webinar platform built for marketers. With our platform, companies can generate leads, filter prospects, perform group demos, engaging sales presentations, integrate with their CRM, view advanced webinar reporting, track conversions, and more. It’s truly unlike any other product on the market.

We’re looking to bring on that someone special right now to join the team full-time (… and yes, we're hoping that's you… keep reading to see 😉).

We want to be joined by someone that shares our same vision for a product-centric and customer-centric business. Someone who understands that customer support is not just about answering questions, but about guiding users to success. Someone that is willing to join us on our journey to change the way that businesses communicate, market, and sell online. Someone that is process-oriented and driven by seeing customers succeed.

As a young company, we have tons of amazing users and are adding new great companies every single month. A wonderful product experience is our primary focus here at Demio. From the customer support to the onboarding process, to the platform itself, we're constantly working hard to make it all a delightful experience. While the webinar, web-communication space has been around for a while and continues to grow, we believe that we’re creating an entirely new segment in the market and doing it in a simple way.


About the Position:

Our team is small, but nimble 🤓. We have 5 success team members, 4 engineers, a QA team member, a product designer, and 2 founders. As a company, we love to employ and work with great people, and we're hoping you might be the right addition to our amazing team!

While the founders are based in Tampa, FL, we’re dedicated to building our company with a remote-based work environment meaning our entire team is remote, and we are happy to offer the ability to work from anywhere in the world through our systems in Slack, Clubhouse, Intercom, Notion and GitHub. We'll do everything we can to make a stress free, easy to navigate operation inside so your role is just as simple as our platform!

Not only will you be remote, but you get to work with a team that is hungry, smart, and eager to make an impact. As a major member of that team, your work will never go unnoticed. Your work will always make large waves 🌊 in the company.

But hey, we also like to have fun 🙌; we understand that building a company is quite the journey, and it can be incredibly hard, so we believe that it’s important to enjoy the moments along the way (mimosa Friday’s, anyone? 🥂)


About You:

We want someone to join our team who truly desires to make an impact, is empathetic, loves communication, is courteous, and is constantly striving to grow/improve. Of course, being remote means you won't be micro-managed and you should be highly responsible for your actions, be reliable, focused on output and results and understand that great companies are built one small step at a time.

There are no requirements for past experience in Customer Success. If this position interests you, then apply!

Some of our most amazing team members have grown into the role based on their drive and personal goals. We'd love to help you here too if that's you!


We would expect you to have:
  • Ability to work remotely with your own computer and high-speed internet connection (can travel and work - just need to make sure you'll be set up!)
  • Ability to communicate with fluent English to our users
  • Tech-savvy ability enough to communicate technical details and guide users through our software (training will be provided, but must have the ability to understand basic concepts)
  • Ability to handle sometimes tough conversations with users with a smile (or emoji)
  • Ability to handle (rare) stressful situations with high ticket volume
  • Real excitement to see customer wins, successful webinars run, and great feedback
  • The drive to learn and grow every day

What does the average day look like in Demio? Imagine this:
  • Log in to your Slack app when you start the day and high five the team already on 🤝! Our team is all over the world, but we're always overlapping hours working together to innovate and move the company forward.
  • Review any development updates in Slack or Carrot from your teammates on internal updates, urgent tickets, new bug fixes, or what's going on in the company for that day. Communication is always key here in a fast-moving company!
  • Log into Intercom and review the conversations going on for the day and see if anything should be reviewed prior to starting your shift. You can check in with any other team members of any urgent tickets and organize your priorities to make yourself successful for the day.
  • Our weekly success meeting will outline what we can expect for the week, any new initiatives, and bugs we’re expecting to be crushed. If we have any backlogged conversations, you can start tackling those and following up with users.
  • Inside of the Intercom help desk, we’ll be doing live chat and email responses to help our users succeed with Demio! That means quickly diagnosing priority on tickets, understanding customer use cases, and product issues. Sometimes that means ringing up the engineering team or making tickets and sometimes that might mean jumping on a product call with a user to help them get unstuck.
  • It'll be important that you keep communication strong with the success team (especially during transitions) on what’s going on and where!
  • Then, you can high five your teammates again when you log off and update the team in Slack with your daily update!
  • Once a week, we'll review the tickets as a team, review team KPI’s and review any major issues (plus we’ll meet monthly to look where to improve for better internal systems across the company). And if it’s a Friday, we might pop a few beers (or mimosas) together on Demio and cheers to a great week!

More about the position:

We’re expecting this to start as a full-time shift for our team. This shift would be initially set for 11 am EST - 7 pm EST Monday to Friday, but may move based on our needed overlap schedule. Ideally, you may be on the west coast of the US or in a western time zone to match hours that fit your schedule.

We’re open to any time zone, as long as you can fulfill it!

The payment for this position will be based on experience and your background, but we’ll be very transparent on our initial calls to see if this is a fit.


Growth-oriented bonuses we believe in:
  • Minimum 2 Weeks Paid Vacation
  • Reimbursement for Kindle Ebooks/Audible
  • Paid Access to Digital Courses for extended training
  • Free Gym Membership
  • Reimbursement for 1 local event a month
  • Working with a truly mission-driven team motivated by excellence
  • Invitation to our Annual team Retreat (paid)
  • Huge room for growth

What to do next:

If this sounds exciting to you, and you think working with an awesome startup company sounds great, let’s talk.

Shoot us a reply to hiring@Demio.comwith #DemioSuccess2020 in your subject line, and we’ll set up an interview.


Here’s what we’ll need for in the email:
  1. A short overview of why you think Demio might be the right fit for you
  2. A résumé is cool but not necessary, feel free to include any and all recommendations from past colleagues or employers (LinkedIn works :D )
  3. Tell us about you personally, stuff you’re into – what your goals are, where you are in life and where you want to be in life. This may not be your dream job, but who knows maybe we can work together to help it become so!
  4. What’s your favorite book?
  5. BONUS! Include a video of yourself telling us a little bit about yourself – just post it on Vimeo/YouTube/etc. This will greatly increase your chances of an interview! :)

Take your time to articulate your thoughts, there’s no prize for submitting quickly. No need to write everything, but this is a great way for us to learn about your ability to communicate and be thoughtful.

If you're missing these questions, you will not be added to our initial review. 😭

That’s it 🙏! We look forward to meeting you!


Source: We Work Remotely

NOW HIRING: Systems Reliability Engineer


Company: Packet Fabric
Website: https://www.packetfabric.com
Headquarters: Culver City, California, United States


Quickly maturing startup seeking like minded Systems Reliability Engineer! PacketFabric redefines how companies procure, consume, and manage their network connectivity. The technical team is a small, talented, and close knit group and we need some devops help to make business operations flow smoothly.

As a well rounded system engineer and scripter, with a diverse set of skills, this makes you one of the very best people to troubleshoot, monitor the platform, and be on top of releases. You should definitely be the type that appreciates diversity in your day, and challenges outside of your comfort level!


A TYPICAL DAY MIGHT INCLUDE THESE TYPES OF ACTIVITIES:
  • Taking charge of the build process and pipelines across the platform.
  • Being keenly aware of systems architecture and automatically adding in redundancy and backup for new systems and software.
  • Assist in troubleshooting a complex customer issues across network devices, server hardware, virtual machines, in-house software and open source software. Not only can you run tcpdump with filters on the command line, but you can read it there also.
  • Adding additional monitoring and alerting on all systems across the platform that will help you identify one of those annoying intermittent issues you have seen in the logs.

Skills & Requirements

The right candidates will probably have a CS degree, solid scripting and automation skills, great troubleshooting skills across the OS and network, a good grasp on security concepts, experience with routing platforms and protocols, and enjoy working collaboratively.


Specific requirements include:
  • Experience in automating tasks through scripting. You should be very well versed with Python, and probably a few other languages. We will ask for script samples.
  • High degree of drive to improve and automate your environment with minimal guidance.
  • Be able to solve for immediate, and plan to accommodate for future problems.
  • Experience with Ansible, Salt, Chef, Puppet, Terraform, or CFEngine. Experience with Ansible and/or Salt preferred.
  • Experience with build pipelines, integration testing and Jenkins.
  • Experience administering a wide variety of *nix platforms, including multiple Linux variants.
  • Solid understanding of Layer 2 and Layer 3 protocols including IPv4/6, 802.1Q, BGP, MPLS, etc., and understanding a multitude of different network architectures.
  • Experience with Google Compute, AWS, or other cloud based compute and database services.
  • Understand the importance and implementation of backup and redundancy across many layers of databases, systems, and network configurations.
  • Some knowledge that would be a huge plus:
  • Familiarity administering/troubleshooting Juniper/Cisco/Arista platforms.
  • Experience with extremely large scale network management and monitoring.
  • Experience with OpenTSDB, ElasticSearch, or TimescaleDB.

About PacketFabric, LLC.

What PacketFabric offers:
  • The chance to disrupt the entrenched Internet infrastructure industry.
  • A supportive and optimistic team that likes to learn from each other.
  • A product development pipeline that’s always pushing new features and enhancing the quality of existing products.
  • The opportunity to work with many different technologies.
  • The opportunity to work with lots of open source technology.
  • A small company culture.
  • A flat reporting structure.
  • Outstanding health, dental, and 401(k) for US residents.
  • An outstanding slack emoji collection.

Source: We Work Remotely, Stack Overflow, Packet Fabric


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