NOW HIRING: Content & Community Manager

Company: MeetButter

Website: https://meetbutter.io

Headquarters: Copenhagen, Denmark

✍️ The Role

We're seeking an ambitious and dynamic self-starter to drive our community and content efforts at MeetButter. You'll be in charge of creating and managing a wide variety of community programs and channels to help build an extremely loyal, well-informed and happy customer base for us. You’ll create written content and videos, source and amplify user-generated content, host events, acquire ambassadors, and engage with partners all while ensuring ongoing high engagement and value for each community member.

You'll be reporting in directly to our Head of Growth & Insights. We're still a small team so expect a hands-on position.

⚙️ What You'll Do

• Build and implement an ambitious strategy to maintain a highly-engaged and loyal MeetButter user community.
• Be one of the faces & voices representing MeetButter, and help capture and communicate our brand identity and values in our channels.
• Drive user advocacy and education initiatives. Own a wide range of ecosystem programs’ growth & success, ideating on ways for us to scale to drive engagement and retention.
• Be obsessed with providing more value to the community. Be responsible for a wide variety of community and content initiatives: social, email, newsletters, videos, user groups, workshops, forums, knowledge & help docs, website, tactical PR activities, newsletter, etc.
• Prompt the user community to share their stories, write reviews and drive word-of-mouth organic growth for MeetButter. Ensure a positive user experience through day-to-day activities.
• Identify and surface trends and insights from user community (both new and power users) through qualitative and quantitative feedback. Share insights and work cross-functionally with the team to influence product development, marketing campaigns and more, and improve the customer experience overall.

💪 Your Qualifications

• 3-5+ years of proven experience in a growth function that leveraged on community and/or content initiatives.
• Experience in building a vibrant community for yourself or a company previously, and comes with tactical ideas on how to do the same for MeetButter. Willingness to get his/her hands dirty in order to ensure a happy and well-informed user base, and deliver results.
• Loves connecting people and helping others when the opportunity arises.
• Excellent writing skills with a flair for MeetButter's brand vibe. Comfortable with writing and executing on different content formats - from social posts, Help docs, videos to hosting workshops and more.
• Stays up to date with the latest tools that could help us foster stronger communities and willing to experiment to find out what works.
• Awesome critical thinking and problem-solving skills that's rooted in strong customer insights and data.
• Strong sense of ownership and a "can-do" attitude to get things done.
• Humility and eagerness to learn and grow.

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Source: We Work Remotely

NOW HIRING: Technical Writer

Company: Bevy
Website: https://bevy.com
Headquarters: Palo Alto, California, United States

Bevy is an early stage Startup with a mission to help brands build strong global communities. Founded in April 2017 by the core team behind Startup Grind, Bevy is an enterprise-grade SaaS platform used by companies that include Adobe, Amazon, Asana, Atlassian, Ebay, Epic Games, IDEO, Intuit, MongoDB, Red Bull, Roblox, Salesforce, SAP, Slack and many more. In April 2019, Bevy acquired CMX which is the world’s largest network of community professionals. CMX offers world-class training, events and research.

The Role

Our Product team is committed to delivering business impact in tandem with internal teams and customers. We solve hard problems - customer problems and business problems. We are enablers who empower engineering, design, and go-to-market teams. This role is for you if you’re someone with a natural curiosity and genuine interest in technical writing as a career; if you’re someone who enjoys working in a fun, dynamic environment; if you’re a true self-starter who works well with others; and if you have both writing ability and technical prowess, we want to hear from you.

Responsibilities

• Design, draft, and edit technical and process documentation.
• You will create and maintain getting-started guides, in-depth documentation on product features, help content, and FAQ reference materials
• You will work closely with engineering to create and maintain technical documentation for APIs, Webhooks, Single Sign On, and more.
• Create and maintain code samples and sample applications, as needed.You are able to take complex products and features and distill them down into documents and artifacts that are clear, concise, and simple to understand.
• You work closely with product managers and engineers to ensure that content is technically accurate and written for the appropriate audience
• You work closely with designers on concise, helpful user interface text.

What you'll need to be successful?

• Bachelor’s degree, or substantial coursework in Technical Communication or similar
• 3+ years experience creating documentation for a technical audience including code driven API and Webhook documentation
• You have Git, Swagger, or equivalent experience building documentation from source code
• Ability to understand new features, learn how they work, and document them in crisp, easy-to-follow language
• You have excellent writing, editing, time management, and communication skills.
• You are able to own content projects from start to finish, understanding trade-offs while mitigating risks and measuring impact.
• Experience working with markdown content formatting.
• Experience interpreting example code so that it can be explained to users.
• Experience using source control to manage and publish content.

We welcome candidates from traditionally underrepresented groups to apply. We are proud to foster a workplace free from discrimination. We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our users and the communities we serve.

Our Team

We are a small but powerful team, dedicated to achieving our mission to bring more community to the world. Many of us have worked in community positions before and understand the struggles and peaks that come with the role. Our team communicates candidly, giving feedback early and often. We set ambitious goals, and do what it takes to achieve them, while making sure that we take care of our own personal health and mental wellbeing. We will want you to be ready to take on a lot of responsibility with guidance and mentorship along the way.

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Source: We Work Remotely, Bevy