NOW HIRING: Product Marketing Manager

Company: Scrapinghub

Website: https://scrapinghub.com

Headquarters: Ballincollig, Cork, Ireland

We are looking for a Product Marketing Manager to lead product marketing for new product launches, existing products, campaigns, product adoption and engagement for Scrapinghub, including products such as Crawlera, AutoExtract and several exciting new products in the pipeline. You will be responsible for uncovering and applying customer, competitor and market insights to both Marketing & Sales and global go-to-market strategies and execution and translate this into market messaging. Ultimately you should be able to tell a very simple and compelling story in the market around the product's buyer personas, value proposition, key messages, and proof points.

This role is ideal for someone who views experiences holistically through a customer-centric lens, is data-driven and digitally savvy, loves balancing multiple stakeholders, and can switch quickly from strategic thinking to the tactical details to drive exceptional business results. Success in this role will require a metrics-based approach and the ability to navigate ambiguous requirements at times. The successful candidate will exhibit a passion for innovation and for customers, with an expertise in product marketing. You will be a strong team player and have a strong passion to be a game changer and ultimately to build an incredible company together. You will work very closely with the Head of Product, Product Managers, the Marketing Acquisition team, Customer Success and the Sales organisation to drive results and ultimately to play an important role in scaling and growing our business.

We are looking for a creative, analytical, collaborative product marketer who has excellent verbal and written communication to join or fast-growing company.

Responsibilities

• You should have a deep understanding of how to scope and execute go to market plans needed to reach different customer segments: talk regularly to users and prospects and look to obtain qualitative and quantitative insights that inform your work (content, messaging, positioning etc)
• Advocate for our existing and prospective users, be informed about our competitive landscape
• Work in tandem with the commercial teams in order to drive sales and adoption of the product
• Lead the development of stakeholder-specific messaging, product positioning and industry-specific solution messaging to differentiate our products in the market informed by user research, market insights, and product understanding. Work closely with a range of cross-functional teams—acquisition marketing, product managers, sales, design, and engineering—to develop go-to-market strategy and drive launches for our products
• Have the opportunity to progress and grow your career in this role and long term expect this person will have the change to build and lead a team of product marketers

Key Attributes

• A storyteller. You have deep empathy for users and are able to adapt how you communicate to best reach and engage your audience—from developer to business analyst to data scientist to CTO—and differentiate our products in the market. You have excellent verbal and written communication skills
• Data-oriented. You like working with data and insights and pair that with your passion for users to generate balanced and thoughtful points of view for how to take our products to market and frame our value propositions
• Organized. You are able to manage highly interdependent, complex projects and keep various workstreams on track
• Passionate about technology. You are keen to learn about how things work and are able to explain technical concepts in ways that everyday people can understand
• Ambitious. You are eager to make an impact as a shubber. You thrive in a fast-moving, dynamic, hyper-growth environment and are able to operate fluidly between the 30,000-foot strategy level and the micro-detail to get things right
• A team player. Product Marketers collaborate across the Marketing team and with basically every team at Scrapinghub. You are able to work with a range of disciplines to execute on your work

Requirements

• 4+ years of relevant work experience that can span marketing, product marketing, product management, or operational roles
• At least 2-3 years of product marketing or go-to-market; experience working in technology, infrastructure, or platform companies is preferred
• Experience working on product marketing throughout a SaaS product’s lifecycle. Experience in B2B marketing and working closely with sales and product teams is preferred

It’s not expected that any single candidate would have expertise across all of these areas—we’re looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others.

Benefits

As a new Shubber, you will:

• Become part of a self-motivated, progressive, multi-cultural team.
• Have the freedom to work from wherever you want.
• Have the opportunity to go to conferences and meet with the team from across the globe.
• Get the chance to work with cutting-edge open source technologies and tools.

Source: Remote Global, Scrapinghub

APPLY

NOW HIRING: Customer Support Engineer

Company: Chili Piper

Website: https://www.chilipiper.com

Headquarters: Brooklyn, New York, United States

Chili Piper helps businesses help their buyers.

People interested in your business typically have to wait hours or days after filling out a form. Not anymore. Our intelligent assistant offers them a simple way to book a meeting or start a phone call immediately upon form submission.

Unlike the traditional method of inbound lead management, Chili Piper uses smart rules to qualify and distribute leads to the right reps in real time. Our software also allows companies to automate opportunity distribution from their SDR’s to their AE’s, and book meetings from their marketing campaigns and live events.

Companies like Square, Twilio, Zoominfo, SalesLoft, and Forrester use Chili Piper to create an amazing experience for their leads, and in return experience higher conversions for their business.

Chili Piper is focused on helping Businesses help their Buyers - building a new category we call Buyer Enablement

Job Description

What You'll Do

The goal of the Customer Support Team is to be the voice of our customers and drive change. You’ll be the closest to the customer and interacting with them daily, so we’re leaning on you to identify and advocate for how we can keep improving the customer experience.

You are:

• Excited by technology and staying on top of ever-changing industry trends
• Personable, kind, and you love helping customers
• Curious, motivated, and you love problem solving
• A team player. You are very comfortable asking for help and always ready to help others

You will:

• Learn how Chili Piper works and why our customers use it
• Shadow colleagues, learn best practices for what makes CP Customers successful
• Resolve customer questions in chat, email, and over zoom
• Continue to master your knowledge of the Chili Piper product and have a deep understanding of how our customers use Chili Piper to achieve their goals
• Juggle customer conversations while maintaining five-star customer service standards
• Work closely with customers and our product team to help ship changes that reduce the number of product-related questions
• Own swift resolution of technical issues on behalf of our customers by partnering with the product team. This includes identifying, escalating, and suggesting solutions in order to drive a successful outcome
• Be consistently hitting and exceeding your customer experience goals
• Browse through logs to find specific events
• Replicate behaviors or bugs
• Keep an eye on critical issues and alert the engineering team

Qualifications

What We're Looking For

• Experience with CSS/HTML/Javascript & REST API’s
• Experience with Support ticketing software (Zendesk, Helpscout, Intercom, etc….)
• Experience with logs (AWS, Google Cloud, Graylog)
• General knowledge about APIs and endpoints
• Experience with JIRA
• 3+ years in software (SaaS) customer support
• Salesforce Admin Certified a plus
• Marketo, Hubspot, Pardot, or Eloqua certified a plus
• Must be able to work North America/South America Time Zone

Additional Information

How We Work

• Freedom and flexibility. We’re a 100% distributed team working from around the world. Our team members can work from wherever they want in the world, as long as they show up on our weekly all hands meeting on Zoom.
• Solve interesting problems. The software landscape has exploded. There are dozens of solutions for each problem. We want to be different. We come up with new angles on existing problems or invent better solutions to help companies with their sales and marketing. Then we turn these ideas into beautiful, smart software.
• Autonomy and ownership. Working on a distributed team means you don’t have someone micromanaging you or looking over your shoulder to make sure you’re getting things done. We’re a team of do-ers who take full ownership for their results.
• Be helpful. Our first value as a company is help. Help our customers be successful. Help our prospects get the right information and make the right decision whether or not it includes our products. Help our team members reach their full potential.

The Perks

• Unlimited Vacation
• Company Offered 401k Plan
• Generous Health, Dental, and Vision Insurance
• WeWork membership do you can work from anywhere
• Any equipment/software/tech that you need to do your job

Source: Best Remote Job, Chili Piper

APPLY

NOW HIRING: Merchant Success Manager

Company: Nacelle

Website: https://getnacelle.com

Headquarters: Los Angeles, California, United States

Nacelle is a headless progressive web app (PWA) solution built for online retailers who are dissatisfied with slow page load speeds and low mobile conversion rates. With Nacelle, retailers deliver lightning-fast customer experiences through PWA storefronts optimized across all devices, are SEO friendly and pair seamlessly with eCommerce platforms like Shopify. We partner with top retailers including Something Navy, Boll & Branch and Barefoot Dreams.

We are an early stage, venture-backed, fully remote company. Our institutional investors include Index Ventures and Accomplice Ventures. We also have raised from notable angels including leaders from Shopify Plus, Attentive, and Klaviyo.

The Role

We are looking for a passionate, proactive, and results-driven Merchant Success Manager to join our Developer Relations and Merchant Strategy team. As the first customer success hire, you will be the expert in crafting repeatable process across various support channels ensuring merchant and partner success. You will be the face of our product support working with a portfolio of high growth merchants, understanding their goals, and providing strategy.

Responsibilities Include:

• Establish best practices that optimize the customer experience
• Provide technical and product support to merchants, agency partners, and technical integration partners
• Oversee and manage routing and workflows from the support queue
• Assist in troubleshooting by identifying potential issues and liaising towards a resolution with various internal teams including Engineering and Product
• Provide effective consultation based on merchant needs by identifying performance improvement opportunities as well as sharing advice for optimizing platform utilization
• Represent the voice of the merchant to inform our sales process and product roadmap
• Maintain and enhance overall customer health metrics including NPS and CSAT surveys, customer feedback, etc.

Requirements:

• BS degree or equivalent work experience
• Minimum 4+ years relevant work experience in customer success, account management, or other related fields (SaaS experience preferred)
• Demonstrated excellence in listening and communication
• Excellent analytical and strategic problem solving skills
• Time-management and organizational skills
• Awareness of latest eCommerce technology trends and applications
• Ability to empathize and understand merchant's requirements
• The capacity to work independently and collaboratively
• Ability to create structure in ambiguous situations and design effective processes
• Passion for technology and for being a part of a fast-growing SaaS company
• Experience working with cross-functional teams
• Flexible approach, able to operate effectively with uncertainty and change
• Driven, self-motivated, enthusiastic and with a “can do” attitude

Nice to Have:

• Technology experience (+ eCommerce tech)
• Startup experience
• Remote work history

Source: Best Remote Job, Nacelle

APPLY

NOW HIRING: Senior Accountant

Company: Quansight

Website: https://www.quansight.com

Headquarters: Austin, Texas, United States

We are looking for a senior accountant who wants to lead the day-to-day accounting functions for a growing start-up. This position requires someone who is ambitious, enjoys finding and implementing creative accounting solutions, and has solid communication skills. We are an experienced group with BIG dreams so there is a lot of opportunity to grow. The role requires that you have 4+ years of experience in an accounting role where you were successful in delivering. We are headquartered in Austin, TX but we are a distributed team so the position can be remote!

Who we are

Our company has its roots in the Python data science community. Our mission is to connect companies to open-source communities to create sustainable solutions that benefit the whole ecosystem. We accomplish this mission by providing a variety of services ranging from open-source software development to consulting and training/mentoring. We believe in a culture of do-ers, learners, and collaborators. We are looking for people who are motivated, humble, curious, and respectful of others.

What you’ll do

• Lead the day-to-day accounting functions, reporting to our part-time Controller.
• Assist and oversee our accounting clerk who will support you and the team
• Process accounts payable including vendor payments, expenses, and other disbursements
• Assist with accounts receivable customer billing and collections
• Coordinating review and approval of customer invoices
• Monthly reconciliations and closing the books
• Produce financial reports
• International and domestic payroll
• Budgets and cash forecasts
• Work directly as needed with customers and vendors
• Assisting with reports needed for tax filings.

Required skills & experience

• Bachelor’s Degree in Accounting or equivalent preferred
• 4+ years in an accountant position
• A self-starter with the ability to function autonomously
• Flexible, our BIG dreams require this person be open to new ideas and come up with solutions to enable our big dreams on the accounting side
• Proficient in Microsoft Excel and/or Google Sheets
• Able to work on multiple projects with accuracy and efficiency, while keeping to deadlines
• Organized, detail-oriented, team player with a strong work ethic
• Experience with QuickBooks
• Excellent communication skills with strong written and verbal skills
• Desire to work for a startup in an entrepreneurial and fast-paced environment
• Desire to work smarter through tool automation
• Experience with Python a plus.
• Experience in project accounting a plus

Why you should join

You'll become an important part of a collaborative, remote-first team. We strive to provide a working environment that gives you room to learn and grow. We offer flexibility in work times and locations. Vacation time is not just encouraged, but celebrated and modeled.

We believe that high-performing teams include people from different backgrounds and experiences who can challenge each other's assumptions with fresh perspectives. To that end, we actively seek a diverse pool of applicants, including those from historically marginalized groups — women, people with disabilities, people of color, formerly incarcerated people, people who are lesbian, gay, bisexual, transgender, and/or gender non-conforming, first and second-generation immigrants, and people from low-income families.

We offer competitive compensation, and a comprehensive benefits package, including medical, vision, dental, 401K, and flexible paid time off.

Source: Best Remote Job, Quansight

APPLY