Skip to main content

NOW HIRING: Customer Onboarding Specialist

Company: SimpleTexting
Website: https://simpletexting.com
Headquarters: Miami, Florida, United States


We’re on the search for an amazing Customer Onboarding Specialist to help new and prospective clients fall in love with SimpleTexting. As the first point of contact for new users and leads, the ideal candidate for this role is highly empathetic and can’t wait to build lasting relationships. The business texting journey is exciting, and you’ll be the trusty guide for those who embark upon it. Prior experience working with customers is a must. Bonus points if you have a background in sales!


About Us

 SimpleTexting is the leading web-based platform for SMS marketing and business texting. Our software gives organizations the ability to send marketing campaigns, share important alerts, and provide 1-on-1 customer service using text messages. Thousands of organizations in North America rely on SimpleTexting to connect with their audiences. Our clients include Fortune 500 companies, small businesses, nonprofits, healthcare providers, churches, schools, and more. And with a powerful suite of features that includes segments, autoresponders, data collection and analytics, our platform is designed to help businesses start and scale their engagement through SMS.


Responsibilities
  • It’s up to you to help users adopt our product as quickly, effectively, and enjoyably as possible. No small task, but a huge opportunity.
  • Train clients in their use of the platform by leading coaching sessions, presentations, and answering questions via phone, email, and live chat
  • Work with multiple clients on a day-to-day basis, taking care of each customer’s needs with timeliness and positivity
  • Keep track of new sign-ups and track their onboarding progress
  • Follow up with clients’ who showed interest in our trial plan but have not yet upgraded to a paid plan
  • Find out the needs of new sign-ups and demonstrate how SimpleTexting can help them succeed
  • Learn the ins-and-outs of everything SimpleTexting. Before you can help others, you need to become a pro.

 This Role Is For You If
  • You’re confident, articulate, and sensitive to the needs of others
  • You know how to listen and are a pro at presenting, too
  • You love to think outside the box and come up with proactive, creative solutions
  • You enjoy juggling multiple tasks at once in a fast-paced environment
  • You have a strong interest in business and technology

 Required Qualifications
  • Healthy customer obsession and focus on delivering an exceptional client experience
  • English is your primary language. Secondary languages are a plus.
  • At least 2 years of experience working with customers
  • Familiarity with chat and CRM platforms
  • Ability to learn new software platforms quickly
  • Self-starter, positive attitude
  • Highly organized. You can manage and prioritize several different projects.

 Bonus points:
  • Bachelor’s degree, preferably in a related field of study
  • 2+ years in customer onboarding / support / sales role
  • Experience conducting product demos using software such as Zoom or UberConference

 Location

 Remote

If you’re in Miami, you’re welcome to join us at the office!


Compensation and Benefits
  • Compensation commensurate with your proven abilities
  • Unlimited flexible time off policy
  • Remote
CLICK HERE TO APPLY


Source: We Work Remotely, SimpleTexting
Labels:

Comments

Post a Comment

Popular posts from this blog

OFFICE HELP THROUGH THE SERVICES OF A VIRTUAL ASSISTANT IN MANAGING YOUR BUSINESS ONLINE

Written By: Rosanna D. Webb Image Source: mompreneur360 Virtual Assistants (VA’s) began to be popular to  small companies run by entrepreneurs  who are managing their business all by themselves that seeks office help. The lower cost apart from the multi-tasking flexibility of VA’s makes them an ideal option to become partners for business success. The skill sets and capabilities of these proficient VA’s ranges from executing clerical jobs up to handling the business enterprise online. They have got exceptional competencies from nearly every facet of the business. The anticipation on VA’s regarding office help may be higher compared to a typical office personnel due to the fact that they are primarily employed of their expertise and not merely from their qualifications or working experience which often are the common grounds for the majority of businesses in employing their staff. The most prevalent query that you’re going to face regarding VA’s is, “What t...
28 comments
Read more

Establishing a Professional Image While Working from Home as a Freelancer

  Written By: Rosanna Webb As a freelancer working from home, maintaining a professional image can sometimes feel challenging. With the absence of a traditional office environment, it’s crucial to establish a professional persona that conveys competence, reliability, and credibility to clients and colleagues.  Having built a freelancing career myself, I’ve learned the key strategies for creating and maintaining a professional image from home . I’ll share insights and tips to help you present yourself professionally, even when your workspace is your living room. The Importance of a Professional Image Creating a professional image as a freelancer is essential for several reasons : Client Perception : A professional image helps build trust and confidence with clients. It reflects your commitment to your work and reassures clients that they’re dealing with a reliable professional. Credibility : A polished professional image enhances your credibility and positions you as an expert ...
Post a Comment
Read more

NOW HIRING: Book Reviewer

Company: Kirkus Media Website: kirkus.com Headquarters: United States Kirkus Media is looking for experienced book reviewers of English and Spanish-language titles to review for Kirkus Indie, the book review magazine's section dedicated to self-published authors. Reviews are in the same format and held to the same high standards as other sections of Kirkus Reviews. Reviews are about 350 words due two weeks after the book is assigned. Kirkus currently reviews nearly all genres for books of all lengths, in digital, hardcover and paperback format. To apply, please submit your resume, writing samples and a list of reviewing specialties to Kirkus Indie Editor David Rapp at Drapp@kirkus.com .
Post a Comment
Read more