NOW HIRING: Support Agent

Company: BuddyBoss
Website: https://www.buddyboss.com
Headquarters: Vancouver, British Columbia

BuddyBoss is a leading provider of WordPress and BuddyPress driven solutions, for online community platforms. Our products are used for building E-learning sites, MarketPlaces, and other community type platforms / Our products are used in thousands of E-learning sites, MarketPlaces, and other community type platforms.

Here are a few reasons why you’ll love working for BuddyBoss:

We work on some really interesting projects, and we are always pushing the boundaries of WordPress and BuddyPress.
We all work remotely. Some of us are traveling throughout the year, working from various countries. Others are working from the comfort of their home.
We try to all meet at least once a year at a fun destination, and we’re always super excited to see each other.

KEY DUTIES AND RESPONSIBILITIES

Supporting our customers via our support forum & ticketing system and other communication channels
Combining technical expertise with customer service to resolve questions and issues with speed and efficiency
Taking every opportunity to delight our customers and exceed their expectations so much that they HAVE to tell others
Identifying patterns and recommending improvements to management
Handling large amounts of incoming tickets and respond in a timely manner
Keeping constant communication with management regarding
Authoring Success documentation for our customer facing Help Center
Providing suggestions on methodology, processes, and tools to increase team effectiveness

REQUIRED SKILLS AND EXPERIENCE

Good knowledge in PHP and object orientated programming
Good knowledge of Javascript/jQuery
Experience with Git and other version control systems
Experience with HTML5, Javascript, CSS3 and responsive design
Experience working with BuddyPress
Full knowledge of our products
A can-do attitude
Exceptional time management and organizational skills
Passion for excellence at every level
Superb verbal and written communication skills
Actively stays up to date with the latest trends and techniques in web development and customer support

CLICK HERE TO APPLY

Source: Remote Global, BuddyBoss

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