NOW HIRING: Support Agent

Company: BuddyBoss
Website: https://www.buddyboss.com
Headquarters: Vancouver, British Columbia


BuddyBoss is a leading provider of WordPress and BuddyPress driven solutions, for online community platforms. Our products are used for building E-learning sites, MarketPlaces, and other community type platforms / Our products are used in thousands of E-learning sites, MarketPlaces, and other community type platforms.


Here are a few reasons why you’ll love working for BuddyBoss:

• We work on some really interesting projects, and we are always pushing the boundaries of WordPress and BuddyPress.
• We all work remotely. Some of us are traveling throughout the year, working from various countries. Others are working from the comfort of their home.
• We try to all meet at least once a year at a fun destination, and we’re always super excited to see each other.

KEY DUTIES AND RESPONSIBILITIES

• Supporting our customers via our support forum & ticketing system and other communication channels
• Combining technical expertise with customer service to resolve questions and issues with speed and efficiency
• Taking every opportunity to delight our customers and exceed their expectations so much that they HAVE to tell others
• Identifying patterns and recommending improvements to management
• Handling large amounts of incoming tickets and respond in a timely manner
• Keeping constant communication with management regarding
• Authoring Success documentation for our customer facing Help Center
• Providing suggestions on methodology, processes, and tools to increase team effectiveness

REQUIRED SKILLS AND EXPERIENCE

• Good knowledge in PHP and object orientated programming
• Good knowledge of Javascript/jQuery
• Experience with Git and other version control systems
• Experience with HTML5, Javascript, CSS3 and responsive design
• Experience working with BuddyPress
• Full knowledge of our products
• A can-do attitude
• Exceptional time management and organizational skills
• Passion for excellence at every level
• Superb verbal and written communication skills
• Actively stays up to date with the latest trends and techniques in web development and customer support

CLICK HERE TO APPLY



Source: Remote Global, BuddyBoss