Skip to main content

NOW HIRING: Customer Service Representative


Company: Solid Commerce
Website: https://solidcommerce.com
Headquarters: Los Angeles, California, United States


Are you interested in being part of a company that is at the forefront of the eCommerce revolution? Are you a people-person? Do you enjoy working with customers to identify their pain points and how you can help the customer’s e-commerce business? Do you want to work from anywhere?


Who We Are Looking For/Purpose of Role:

Solid Commerce is hiring a Customer Service Representative to manage inbound service and support inquiries. You will be asked to own the support experience which may include but is not limited to, researching, troubleshooting and resolving customer technical support issues. Critical thinking will be crucial in this role, as will the ability to work through both simple and multi-step requests from our client base. The primary purpose of this role is to ensure customer satisfaction and resolution of inquiries.


Our Services & Support Culture:
  • We are a team of dedicated, creative, and highly collaborative innovators who prize integrity, courage, and enthusiasm
  • Every member of our Services & Support team is a key player, and every customer’s success is our goal
  • We believe in nurturing team members and encouraging them to grow their skills, talents, and careers
  • We love people who share their ideas, and who are open to suggestions/feedback. We are always learning from one another, and are looking for someone who appreciates this dynamic.

Experience (minimum of 2 years):
  • Prior experience as a Customer Service Representative for a SaaS software company
  • Experience supporting e-commerce software preferred

Skills:
  • Understanding of how e-commerce marketplaces work, such as Amazon and eBay
  • Experience with an e-commerce company, knowledge of order management, shipping/logistics and/or customer service
  • Knowledge of and experience with ticketing systems – Zendesk preferred
  • Experience using a CRM system
  • Intermediate Excel knowledge
  • Exposure to HTML
  • General knowledge of FTP
  • General understanding of API

Responsibilities Overview (this is not an exhaustive list):
  • Communicating with customers through various channels (chat, email and phone)
  • Responding promptly and effectively with all customers
  • Subject matter expert on our products to provide top quality support
  • Ensuring customer satisfaction
  • Communicating and coordinating across the team to escalate support requests as needed
  • Maintaining an empathetic, kind and professional attituded with all clients and team members
  • Understanding and hitting company KPI's and SLA's for support

Character Traits:
  • Excellent problem-solving skills
  • Ability to quickly understand customer’s needs and think creatively about how to meet them
  • Desire and ability to learn new concepts and technical software systems
  • Work constantly to improve and develop both professionally and personally
  • Self-directed, and persistent, but also understand when to ask for assistance
  • Love helping other people
  • Patient
  • Outstanding communication skills

Job Type:
  • Full-time
  • Remote/Location independent

Reports to: Director of Customer Care


Apply at christine.p@solidcommerce.com
Labels:

Comments

Post a Comment

Popular posts from this blog

OFFICE HELP THROUGH THE SERVICES OF A VIRTUAL ASSISTANT IN MANAGING YOUR BUSINESS ONLINE

Written By: Rosanna D. Webb Image Source: mompreneur360 Virtual Assistants (VA’s) began to be popular to  small companies run by entrepreneurs  who are managing their business all by themselves that seeks office help. The lower cost apart from the multi-tasking flexibility of VA’s makes them an ideal option to become partners for business success. The skill sets and capabilities of these proficient VA’s ranges from executing clerical jobs up to handling the business enterprise online. They have got exceptional competencies from nearly every facet of the business. The anticipation on VA’s regarding office help may be higher compared to a typical office personnel due to the fact that they are primarily employed of their expertise and not merely from their qualifications or working experience which often are the common grounds for the majority of businesses in employing their staff. The most prevalent query that you’re going to face regarding VA’s is, “What t...
28 comments
Read more

Establishing a Professional Image While Working from Home as a Freelancer

  Written By: Rosanna Webb As a freelancer working from home, maintaining a professional image can sometimes feel challenging. With the absence of a traditional office environment, it’s crucial to establish a professional persona that conveys competence, reliability, and credibility to clients and colleagues.  Having built a freelancing career myself, I’ve learned the key strategies for creating and maintaining a professional image from home . I’ll share insights and tips to help you present yourself professionally, even when your workspace is your living room. The Importance of a Professional Image Creating a professional image as a freelancer is essential for several reasons : Client Perception : A professional image helps build trust and confidence with clients. It reflects your commitment to your work and reassures clients that they’re dealing with a reliable professional. Credibility : A polished professional image enhances your credibility and positions you as an expert ...
Post a Comment
Read more

SETTING UP YOUR OWN WEBSITE IN WORDPRESS AT NO COST

Written By: Rosanna D. Webb Image Source: Wikihow WordPress  is a smart way to obtain your personal website without any cost. Setting up in this platform is ideal for bloggers or writers and businesses that would like to test how a website works. It is a Content Management System (CMS) which is a good option for business websites even though it is designed for blogging. As this is commonly used by bloggers, it can also be used by establishments and small businesses to position their business online. Also, it offers diverse features to choose from to produce a stunning website. Theme As soon as you completed creating your account in WordPress , you will then have access to a variety of paid and    free themes  to personalize your site. There’s no need for you to seek the services of a graphic designer for the website’s structure. You can actually select layouts based on your personal preferences which you believe is great for your business’ image. This is...
10 comments
Read more