NOW HIRING: Integration Support Specialist

Company: IFTTT
Website: https://ifttt.com
Headquarters: San Francisco, California, United States

As an Integration Support Specialist, you will directly interact with technical customers working to build high quality services on the IFTTT Platform. Ideally, you’re able to work in a time zone that helps us provide improved response times to customers that reach out.

This role involves collaborating 10 to 15 hours per week with a small team that works cross-functionally with every team at IFTTT. You’ll have an opportunity to make a meaningful impact as we build the platform of the future.

What will you do?

Efficiently triage technical questions and feedback from developers building integrations on the IFTTT Platform
Consult via Zoom/Hangouts/Slack with developers to help them build the best integrations possible
Help to continuously improve the platform documentation and in-product explanations
Become an IFTTT Platform expert who can answer internal questions from IFTTT sales teams
Identify and reproduce technical issues, documenting product enhancements, and user experience improvements
Assist with the platform’s service review process

What key qualifications are we looking for?

Expert troubleshooting and problem-solving skills
Fluent in written and spoken English
Experience with interacting with APIs and user authentication (OAuth 2)
Familiarity with various programming languages
Familiarity with mobile SDKs
Experience working remotely
Experience helping customers in real time via Zoom/Hangouts
Experience with email support or CRM tools
Plus: fluency in multiple written languages
Plus: developer platform experience

Source: We Work Remotely

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