Skip to main content

NOW HIRING: Customer Success Lead


Company: Monday.vc
Website: https://www.monday.vc
Headquarters: Global


MondayVC is a quickly scaling start-up building white-label job boards and talent networks for venture capital funds and startup accelerators across the world. Customers use our platform to save time when making high-value introductions between portfolio companies and professionals in their networks.

As a remote company operating from 7 countries, we understand remote work and are constantly investing in our team by encouraging autonomy, clear communication, and discipline.
We’ve recently closed our seed round and are prepared to scale our offering with current customers as we develop new products.


The Role:

 Monday.vc is looking for a Customer Success Lead to join our early-stage, fast-growing team. The role will report to the CEO. We’re looking for a leader who will build a consultative and strategic approach to customer success as we double down on being the market leader in the VC world as well as explore new markets.


Responsibilities:
  • Coach, mentor and grow a team of customer success professionals and technical support associates
  • Drive value creation and ROI across our client portfolio
  • Develop playbooks, processes, and systems that the team will use to scale
  • Ensure the team excels at owning the day to day relationship with our customers and helping our customers achieve their desired outcomes with our products
  • Lead strategic conversations for Executive Business reviews and support the commercial activity around renewal and expansion
  • Develop and deliver a success plan, advising customers on reaching business goals
  • Drive adoption and ongoing usage of our products and services
  • Maintain regular communication with customers, ensure air-tight campaign executions, and provide regular performance reporting and platform support
  • Support junior members of the team and drive product demos as needed

 Core Competencies and Accomplishments:
  • Prior experience building a customer success team at a high-growth tech startup or SaaS company
  • 5+ years of’ experience in customer success or highly client-facing roles
  • Excellent communication skills (verbal and written)
  • Experience creating and delivering presentations to customers and internal stakeholders
  • Have experience analyzing data, doing value analysis, forming and delivering recommendations
  • Team player with a high level of integrity and desire to assist your team and customers

 Perks:
  • Opportunity to make a serious impact on a rapidly scaling business
  • Find yourself constantly thinking about more efficient ways to architect technology to sale in a way that directly impacts the business
  • Competitive compensation package, health insurance, and co-working stipend
  • Work remotely for a company with an intentional, healthy remote culture


 Source: We Work Remotely

APPLY
Labels:

Comments

Post a Comment

Popular posts from this blog

OFFICE HELP THROUGH THE SERVICES OF A VIRTUAL ASSISTANT IN MANAGING YOUR BUSINESS ONLINE

Written By: Rosanna D. Webb Image Source: mompreneur360 Virtual Assistants (VA’s) began to be popular to  small companies run by entrepreneurs  who are managing their business all by themselves that seeks office help. The lower cost apart from the multi-tasking flexibility of VA’s makes them an ideal option to become partners for business success. The skill sets and capabilities of these proficient VA’s ranges from executing clerical jobs up to handling the business enterprise online. They have got exceptional competencies from nearly every facet of the business. The anticipation on VA’s regarding office help may be higher compared to a typical office personnel due to the fact that they are primarily employed of their expertise and not merely from their qualifications or working experience which often are the common grounds for the majority of businesses in employing their staff. The most prevalent query that you’re going to face regarding VA’s is, “What t...
28 comments
Read more

Establishing a Professional Image While Working from Home as a Freelancer

  Written By: Rosanna Webb As a freelancer working from home, maintaining a professional image can sometimes feel challenging. With the absence of a traditional office environment, it’s crucial to establish a professional persona that conveys competence, reliability, and credibility to clients and colleagues.  Having built a freelancing career myself, I’ve learned the key strategies for creating and maintaining a professional image from home . I’ll share insights and tips to help you present yourself professionally, even when your workspace is your living room. The Importance of a Professional Image Creating a professional image as a freelancer is essential for several reasons : Client Perception : A professional image helps build trust and confidence with clients. It reflects your commitment to your work and reassures clients that they’re dealing with a reliable professional. Credibility : A polished professional image enhances your credibility and positions you as an expert ...
Post a Comment
Read more

SETTING UP YOUR OWN WEBSITE IN WORDPRESS AT NO COST

Written By: Rosanna D. Webb Image Source: Wikihow WordPress  is a smart way to obtain your personal website without any cost. Setting up in this platform is ideal for bloggers or writers and businesses that would like to test how a website works. It is a Content Management System (CMS) which is a good option for business websites even though it is designed for blogging. As this is commonly used by bloggers, it can also be used by establishments and small businesses to position their business online. Also, it offers diverse features to choose from to produce a stunning website. Theme As soon as you completed creating your account in WordPress , you will then have access to a variety of paid and    free themes  to personalize your site. There’s no need for you to seek the services of a graphic designer for the website’s structure. You can actually select layouts based on your personal preferences which you believe is great for your business’ image. This is...
10 comments
Read more