Skip to main content

NOW HIRING: Merchant Success Manager

Company: Nacelle

Website: https://getnacelle.com

Headquarters: Los Angeles, California, United States


Nacelle is a headless progressive web app (PWA) solution built for online retailers who are dissatisfied with slow page load speeds and low mobile conversion rates. With Nacelle, retailers deliver lightning-fast customer experiences through PWA storefronts optimized across all devices, are SEO friendly and pair seamlessly with eCommerce platforms like Shopify. We partner with top retailers including Something Navy, Boll & Branch and Barefoot Dreams.

We are an early stage, venture-backed, fully remote company. Our institutional investors include Index Ventures and Accomplice Ventures. We also have raised from notable angels including leaders from Shopify Plus, Attentive, and Klaviyo.


The Role

We are looking for a passionate, proactive, and results-driven Merchant Success Manager to join our Developer Relations and Merchant Strategy team. As the first customer success hire, you will be the expert in crafting repeatable process across various support channels ensuring merchant and partner success. You will be the face of our product support working with a portfolio of high growth merchants, understanding their goals, and providing strategy.


Responsibilities Include:

  • Establish best practices that optimize the customer experience
  • Provide technical and product support to merchants, agency partners, and technical integration partners
  • Oversee and manage routing and workflows from the support queue
  • Assist in troubleshooting by identifying potential issues and liaising towards a resolution with various internal teams including Engineering and Product
  • Provide effective consultation based on merchant needs by identifying performance improvement opportunities as well as sharing advice for optimizing platform utilization
  • Represent the voice of the merchant to inform our sales process and product roadmap
  • Maintain and enhance overall customer health metrics including NPS and CSAT surveys, customer feedback, etc.


Requirements:

  • BS degree or equivalent work experience
  • Minimum 4+ years relevant work experience in customer success, account management, or other related fields (SaaS experience preferred)
  • Demonstrated excellence in listening and communication
  • Excellent analytical and strategic problem solving skills
  • Time-management and organizational skills
  • Awareness of latest eCommerce technology trends and applications
  • Ability to empathize and understand merchant's requirements
  • The capacity to work independently and collaboratively
  • Ability to create structure in ambiguous situations and design effective processes
  • Passion for technology and for being a part of a fast-growing SaaS company
  • Experience working with cross-functional teams
  • Flexible approach, able to operate effectively with uncertainty and change
  • Driven, self-motivated, enthusiastic and with a “can do” attitude


Nice to Have:

  • Technology experience (+ eCommerce tech)
  • Startup experience
  • Remote work history


Source: Best Remote Job, Nacelle

APPLY











Labels:

Comments

Post a Comment

Popular posts from this blog

OFFICE HELP THROUGH THE SERVICES OF A VIRTUAL ASSISTANT IN MANAGING YOUR BUSINESS ONLINE

Written By: Rosanna D. Webb Image Source: mompreneur360 Virtual Assistants (VA’s) began to be popular to  small companies run by entrepreneurs  who are managing their business all by themselves that seeks office help. The lower cost apart from the multi-tasking flexibility of VA’s makes them an ideal option to become partners for business success. The skill sets and capabilities of these proficient VA’s ranges from executing clerical jobs up to handling the business enterprise online. They have got exceptional competencies from nearly every facet of the business. The anticipation on VA’s regarding office help may be higher compared to a typical office personnel due to the fact that they are primarily employed of their expertise and not merely from their qualifications or working experience which often are the common grounds for the majority of businesses in employing their staff. The most prevalent query that you’re going to face regarding VA’s is, “What t...
28 comments
Read more

Establishing a Professional Image While Working from Home as a Freelancer

  Written By: Rosanna Webb As a freelancer working from home, maintaining a professional image can sometimes feel challenging. With the absence of a traditional office environment, it’s crucial to establish a professional persona that conveys competence, reliability, and credibility to clients and colleagues.  Having built a freelancing career myself, I’ve learned the key strategies for creating and maintaining a professional image from home . I’ll share insights and tips to help you present yourself professionally, even when your workspace is your living room. The Importance of a Professional Image Creating a professional image as a freelancer is essential for several reasons : Client Perception : A professional image helps build trust and confidence with clients. It reflects your commitment to your work and reassures clients that they’re dealing with a reliable professional. Credibility : A polished professional image enhances your credibility and positions you as an expert ...
Post a Comment
Read more

SETTING UP YOUR OWN WEBSITE IN WORDPRESS AT NO COST

Written By: Rosanna D. Webb Image Source: Wikihow WordPress  is a smart way to obtain your personal website without any cost. Setting up in this platform is ideal for bloggers or writers and businesses that would like to test how a website works. It is a Content Management System (CMS) which is a good option for business websites even though it is designed for blogging. As this is commonly used by bloggers, it can also be used by establishments and small businesses to position their business online. Also, it offers diverse features to choose from to produce a stunning website. Theme As soon as you completed creating your account in WordPress , you will then have access to a variety of paid and    free themes  to personalize your site. There’s no need for you to seek the services of a graphic designer for the website’s structure. You can actually select layouts based on your personal preferences which you believe is great for your business’ image. This is...
10 comments
Read more