Skip to main content

NOW HIRING: Customer Success Manager

Company: SimpleTexting

Website: https://simpletexting.com

Headquarters: Miami, Florida, United States


We’re on the search for a Customer Success Manager with proven experience building relationships and advising clients. As the first point of contact for new users and leads, you’ll help new and prospective clients fall in love with SimpleTexting. The business texting journey is exciting, and you’ll be the trusty guide for those who embark upon it. Prior client-facing experience at a B2B company is a must. Bonus points if you have a background in sales!


About Us

SimpleTexting is the leading web-based platform for SMS marketing and business texting. Our software gives organizations the ability to send marketing campaigns, share important alerts, and provide 1-on-1 customer service using text messages. Thousands of organizations in North America rely on SimpleTexting to connect with their audiences. Our clients include Fortune 500 companies, small businesses, nonprofits, healthcare providers, churches, schools, and more. And with a powerful suite of features that includes segments, autoresponders, data collection and analytics, our platform is designed to help businesses start and scale their engagement through SMS.


Responsibilities

  • Take responsibility for our clients’ success throughout their entire lifecycle. You’ll help them launch, scale, and celebrate.
  • Develop a deep understanding of our product, then use it to advise clients on their SMS marketing strategy
  • It’s up to you to help users adapt our product as quickly, effectively, and enjoyably as possible. No small task, but a huge opportunity.
  • Lead live coaching sessions and presentations to train clients in the use of our platform as well as answer questions via phone, email, and live chat
  • Develop new business through proactive efforts and by managing new leads from visitor to trial sign-up to a paid plan
  • Consult with clients’ who showed interest in our trial plan and guide them to implementing SimpleTexting as a solution for their SMS needs
  • Find out the needs of new sign-ups and demonstrate how SimpleTexting can help them succeed
  • Learn the ins-and-outs of everything SimpleTexting. Before you can help others, you need to become a pro.


This Role Is For You If

  • You’ve helped manage accounts at a business or technology company
  • You love to think outside the box and come up with proactive, creative solutions
  • You have no problem fielding advanced product and technical questions
  • You’re confident, articulate, and sensitive to the needs of others
  • You know how to listen and are a pro at presenting, too
  • You enjoy juggling multiple tasks at once in a fast-paced environment


Minimum Qualifications

  • At least 2 years of experience working with customers
  • Familiarity with chat and CRM platforms
  • Healthy customer obsession and focus on delivering an exceptional client experience
  • English is your primary language. Secondary languages are a plus.
  • Ability to learn new software platforms quickly
  • Self-starter, positive attitude
  • Highly organized. You can manage and prioritize several different projects.


Bonus Points

  • Bachelor’s degree, preferably in a related field of study
  • 2+ years in customer onboarding / support / sales role
  • Experience conducting product demos using software such as Zoom or UberConference


Location: Remote

If you’re in Miami, you’re welcome to join us at the office!


Compensation and Benefits

  • Compensation commensurate with your proven abilities
  • Unlimited flexible time-off policy
  • Remote
APPLY

Source: We Work Remotely, SimpleTexting



Labels:

Comments

Post a Comment

Popular posts from this blog

OFFICE HELP THROUGH THE SERVICES OF A VIRTUAL ASSISTANT IN MANAGING YOUR BUSINESS ONLINE

Written By: Rosanna D. Webb Image Source: mompreneur360 Virtual Assistants (VA’s) began to be popular to  small companies run by entrepreneurs  who are managing their business all by themselves that seeks office help. The lower cost apart from the multi-tasking flexibility of VA’s makes them an ideal option to become partners for business success. The skill sets and capabilities of these proficient VA’s ranges from executing clerical jobs up to handling the business enterprise online. They have got exceptional competencies from nearly every facet of the business. The anticipation on VA’s regarding office help may be higher compared to a typical office personnel due to the fact that they are primarily employed of their expertise and not merely from their qualifications or working experience which often are the common grounds for the majority of businesses in employing their staff. The most prevalent query that you’re going to face regarding VA’s is, “What t...
28 comments
Read more

Establishing a Professional Image While Working from Home as a Freelancer

  Written By: Rosanna Webb As a freelancer working from home, maintaining a professional image can sometimes feel challenging. With the absence of a traditional office environment, it’s crucial to establish a professional persona that conveys competence, reliability, and credibility to clients and colleagues.  Having built a freelancing career myself, I’ve learned the key strategies for creating and maintaining a professional image from home . I’ll share insights and tips to help you present yourself professionally, even when your workspace is your living room. The Importance of a Professional Image Creating a professional image as a freelancer is essential for several reasons : Client Perception : A professional image helps build trust and confidence with clients. It reflects your commitment to your work and reassures clients that they’re dealing with a reliable professional. Credibility : A polished professional image enhances your credibility and positions you as an expert ...
Post a Comment
Read more

SETTING UP YOUR OWN WEBSITE IN WORDPRESS AT NO COST

Written By: Rosanna D. Webb Image Source: Wikihow WordPress  is a smart way to obtain your personal website without any cost. Setting up in this platform is ideal for bloggers or writers and businesses that would like to test how a website works. It is a Content Management System (CMS) which is a good option for business websites even though it is designed for blogging. As this is commonly used by bloggers, it can also be used by establishments and small businesses to position their business online. Also, it offers diverse features to choose from to produce a stunning website. Theme As soon as you completed creating your account in WordPress , you will then have access to a variety of paid and    free themes  to personalize your site. There’s no need for you to seek the services of a graphic designer for the website’s structure. You can actually select layouts based on your personal preferences which you believe is great for your business’ image. This is...
10 comments
Read more