NOW HIRING: Customer Support Specialist, Codementor

Company: Arc

Website: https://arc.dev

Headquarters: Palo Alto, California, United States

We’re looking for a full-time customer support specialist who loves helping people. If you’re quick on your feet, love solving users’ problems, and enjoy a fast-paced work environment, we want you on the team.

This role will be primarily working with the Codementor team on the front lines to help out mentors and clients. The candidate will also work with our internal teams to improve user experience and resolve any issues with the product.

What You Will Be Doing

Responding to user inquiries through email — you should be comfortable using English as your only language of communication
Resolving users’ issues regarding billing and payment
Dealing with issues related to client usage of the platform
Helping optimize customer support processes
Helping with chargebacks and invoices
Handling user disputes

We Hope You Have

Excellent written English
2+ years of experience with email support
Experience working in startups, software company, or tech industry
Good analytical and problem-solving skills
The ability to multitask, prioritize, and manage time effectively
Bachelor's degree or above

APPLY

Source: We Work Remotely

Comments

OFFICE HELP THROUGH THE SERVICES OF A VIRTUAL ASSISTANT IN MANAGING YOUR BUSINESS ONLINE

Written By: Rosanna D. Webb Image Source: mompreneur360 Virtual Assistants (VA’s) began to be popular to small companies run by entrepreneurs who are managing their business all by themselves that seeks office help. The lower cost apart from the multi-tasking flexibility of VA’s makes them an ideal option to become partners for business success. The skill sets and capabilities of these proficient VA’s ranges from executing clerical jobs up to handling the business enterprise online. They have got exceptional competencies from nearly every facet of the business. The anticipation on VA’s regarding office help may be higher compared to a typical office personnel due to the fact that they are primarily employed of their expertise and not merely from their qualifications or working experience which often are the common grounds for the majority of businesses in employing their staff. The most prevalent query that you’re going to face regarding VA’s is, “What t...

Establishing a Professional Image While Working from Home as a Freelancer

Written By: Rosanna Webb As a freelancer working from home, maintaining a professional image can sometimes feel challenging. With the absence of a traditional office environment, it’s crucial to establish a professional persona that conveys competence, reliability, and credibility to clients and colleagues. Having built a freelancing career myself, I’ve learned the key strategies for creating and maintaining a professional image from home . I’ll share insights and tips to help you present yourself professionally, even when your workspace is your living room. The Importance of a Professional Image Creating a professional image as a freelancer is essential for several reasons : Client Perception : A professional image helps build trust and confidence with clients. It reflects your commitment to your work and reassures clients that they’re dealing with a reliable professional. Credibility : A polished professional image enhances your credibility and positions you as an expert ...

SETTING UP YOUR OWN WEBSITE IN WORDPRESS AT NO COST

Written By: Rosanna D. Webb Image Source: Wikihow WordPress is a smart way to obtain your personal website without any cost. Setting up in this platform is ideal for bloggers or writers and businesses that would like to test how a website works. It is a Content Management System (CMS) which is a good option for business websites even though it is designed for blogging. As this is commonly used by bloggers, it can also be used by establishments and small businesses to position their business online. Also, it offers diverse features to choose from to produce a stunning website. Theme As soon as you completed creating your account in WordPress , you will then have access to a variety of paid and free themes to personalize your site. There’s no need for you to seek the services of a graphic designer for the website’s structure. You can actually select layouts based on your personal preferences which you believe is great for your business’ image. This is...

Freelance Virtual Space

Search This Blog