Skip to main content

NOW HIRING: Billing Representative

Company: Kinsta
Website: https://kinsta.com
Headquarters: Austin, Texas, United States


Kinsta is a modern cloud hosting company focused on WordPress hosting. We run our services on cutting edge technology and we are proud of the level of support we offer to our customers. Our talented and motivated team is scattered across the globe with team members hailing from every continent but Antarctica! We're constantly on the lookout for great talent to join our awesome team. If you’d like to become part of the Kinsta family, hit apply!

Our client base is growing steadily and we’re looking for an energetic, friendly, and knowledgeable Billing Representative with exceptional communication skills to provide customers with billing assistance via our email ticketing system.


The key responsibilities of the role include:

  • Take ownership of billing issues reported by customers and see problems through to resolution.
  • Proactively research, troubleshoot, and identify solutions to resolve potential customer billing issues.
  • Monitor overdue subscriptions and plan cancellations via reporting channels to ensure sites are appropriately removed from servers.
  • Monitor Stripe or any other payment gateway/merchant account for charge disputes, and research, investigate, and respond appropriately.
  • Monitor reporting channels daily to ensure failed subscription signups and upgrades are investigated and resolved.
  • Document billing-related workflows, processes, troubleshooting instructions, and problem resolution steps for internal use.
  • Spearhead billing-related investigations and projects that may arise as needed.


Requirements

The ideal Billing Representative is a master communicator who can understand and explain billing topics such as complex invoices, prorated charges and fees, as well as subscription-based and consumption-based billing practices.


In addition, a Kinsta Billing Representative must display the following qualities:

  • Native-level fluency in both written and spoken English.
  • Previous experience and familiarity with utilizing Stripe.
  • Previous experience in the web hosting or WordPress industry preferred.
  • A willingness to initiate challenging conversations with customers when necessary, paired with a resilient personality capable of maintaining a positive outlook when working through such situations.
  • A Billing Representative needs to be someone who likes people and wants to work directly with customers on a daily basis.
  • The ability to understand complex financial topics and situations, piece together details and information from various systems and applications, and explain them simply to customers in plain English.
  • The ability to be thoughtful, kind, diplomatic, patient, and firm when applying company policies to customer inquiries.
  • A demonstrated desire and capacity for ongoing learning.
  • The ability to self-manage and get the job done without requiring close supervision.
  • Savvy with internet technologies and platforms. Ability to master the use of new platforms and online tools quickly.
  • The ability to provide your own workspace, equipment, and reliable internet connectivity.


Benefits

This is a fully-remote role. The Billing Representative can work from anywhere with reliable broadband internet access.

This position offers a great deal of flexibility, responsibility, and opportunity for growth for the right candidate.


Source: Best Remote Job, Kinsta

APPLY










Labels:

Comments

Post a Comment

Popular posts from this blog

OFFICE HELP THROUGH THE SERVICES OF A VIRTUAL ASSISTANT IN MANAGING YOUR BUSINESS ONLINE

Written By: Rosanna D. Webb Image Source: mompreneur360 Virtual Assistants (VA’s) began to be popular to  small companies run by entrepreneurs  who are managing their business all by themselves that seeks office help. The lower cost apart from the multi-tasking flexibility of VA’s makes them an ideal option to become partners for business success. The skill sets and capabilities of these proficient VA’s ranges from executing clerical jobs up to handling the business enterprise online. They have got exceptional competencies from nearly every facet of the business. The anticipation on VA’s regarding office help may be higher compared to a typical office personnel due to the fact that they are primarily employed of their expertise and not merely from their qualifications or working experience which often are the common grounds for the majority of businesses in employing their staff. The most prevalent query that you’re going to face regarding VA’s is, “What t...
28 comments
Read more

Establishing a Professional Image While Working from Home as a Freelancer

  Written By: Rosanna Webb As a freelancer working from home, maintaining a professional image can sometimes feel challenging. With the absence of a traditional office environment, it’s crucial to establish a professional persona that conveys competence, reliability, and credibility to clients and colleagues.  Having built a freelancing career myself, I’ve learned the key strategies for creating and maintaining a professional image from home . I’ll share insights and tips to help you present yourself professionally, even when your workspace is your living room. The Importance of a Professional Image Creating a professional image as a freelancer is essential for several reasons : Client Perception : A professional image helps build trust and confidence with clients. It reflects your commitment to your work and reassures clients that they’re dealing with a reliable professional. Credibility : A polished professional image enhances your credibility and positions you as an expert ...
Post a Comment
Read more

SETTING UP YOUR OWN WEBSITE IN WORDPRESS AT NO COST

Written By: Rosanna D. Webb Image Source: Wikihow WordPress  is a smart way to obtain your personal website without any cost. Setting up in this platform is ideal for bloggers or writers and businesses that would like to test how a website works. It is a Content Management System (CMS) which is a good option for business websites even though it is designed for blogging. As this is commonly used by bloggers, it can also be used by establishments and small businesses to position their business online. Also, it offers diverse features to choose from to produce a stunning website. Theme As soon as you completed creating your account in WordPress , you will then have access to a variety of paid and    free themes  to personalize your site. There’s no need for you to seek the services of a graphic designer for the website’s structure. You can actually select layouts based on your personal preferences which you believe is great for your business’ image. This is...
10 comments
Read more