NOW HIRING: Customer Success Engineer

Company: Raisely
Website: https://www.raisely.com
Headquarters: Sydney, New South Wales, Australia


We’re looking for a Customer Success Engineer to join our growing, worldwide team.
You'll guide our customers through our platform, using your technical savvy to help campaigns on Raisely succeed.

That means everything from brainstorming how the platform can be best used for a campaign, to mapping out possible API integrations and coding out specialised customisations and API integrations.

You will work through our customer support channels, run demos, work closely with our product engineers, write documentation for our support hub and build personal relationships with each organisation using our product.

This is a full-time, remote role


On a day-to-day basis you will:

• Provide technical support, debugging issues, making HTML/CSS edits and handling complex or custom uses of our products.
• Advise customers on how Raisely meets their technical requirements, from data handling to integrations.
• Working with our product engineers to make Raisely easier to use, and build on
• Communicate with customers over email, phone screencasts and video calls
• Welcome and train new customers, partnering with them to create successful fundraising campaigns and use their data well.
• Be a vocal advocate for our customers, bringing their feedback right into our product direction.
• Strategise and make data-driven decisions to make our products better, and our customers love them more – from our onboarding through to ongoing check-ins.
• Own our support content, making it the go-to resource for our customers
• Improve anything. Your job description doesn’t end with these bullet points.

About you:

• You’re a go-getter, you thrive on finding problems and can’t rest until you solve them. You welcome an environment where you can learn and work independently.
• You’re deeply technical. You throw away the manual and figure things out for yourself. You’re all over HTML/CSS and Javascript is your magic power.
• You’re resourceful. You find shortcuts, don’t mind a bit of duct-tape, and get excited by making things simpler than they were before.
• You’re a superb communicator – written and verbal. You’re fluent in English.
• You are eager to help others, and have no problem breaking down internet things to non-technical folk.
• You’re patient and resilient, motivated by helping people and comfortable dealing with new and challenging situations.
• You’re not comfortable with the status quo. You’re not in this for a quick dollar, you think the world needs to be better and that technology will get us there.

About us:

• We’re a technology social enterprise. Our mission is to increase online fundraising for charities, adding fuel to the fire for a more just, equal, and sustainable world.
• We’re a team of nine engineers/designers/marketers across seven cities and four countries.
• We’re not your typical start-up. Our social impact comes first, it’s central to everything we build and every decision we make. We’re proudly self-funded, and we give all staff ownership of our company.
• We want to be diverse and encourage anyone regardless of race, gender, religion, sexuality, ethnicity, age or disability to apply.

Requirements:

To do this role well we do need the following:

• Ability to work at least 4 hours a day within Australian east-coast business hours.
• A sound understanding of HTML, CSS and JavaScript to help customise people’s website. Juniors are welcome.
• Fluent written and spoken English
• Appropriate permission to work where you live (we can’t sponsor work visas)

Perks and benefits:

We hope you’re excited by our unique blend of skills, our team and what we’re trying to achieve. But, to sweeten the deal, we offer these great benefits:

💵 Salary – We try to pay above-average salaries, adjusted for where you live and your experience. This role pays AU$77,000 a year (including super for Australian employees)
📈 Ownership – We’re focused on building Raisely as a team, so we’ll offer you the chance to be a part-owner of the company with our Employee Share Scheme
💻 Technology – We’ll get you an Apple laptop and screen when you start up.
✈️ Retreats – Every 6-ish months we fly you somewhere pretty for our team retreats. Our next one is in Queenstown!
🗺 Time off – Everyone gets 4 weeks paid leave plus 11 days of public holidays, to be taken when you like. Plus, you get generous sick and compassionate leave.
🌴 Work remotely – We’re a remote-first company, live and work wherever you’re happiest. We’ll cover a coworking space if you’d like to work there.
⏰ Flexibility – Set your own hours and days and adjust as you need.
🤷 Training – We’ll support you with time when you want to learn new skills or pay for conference or course tickets.


How to apply:

You’ve got this far! We really want to hear from you. Our application process consists of an interview and assessment task, but to kick off please email jobs@raisely.com with answers to the following questions:

• Why would you be a good fit for the Customer Success Engineer role?
• Why do you want to work here over somewhere else?
• Look at this list of tasks and tell us which two you are excited by, which two you want to learn and the two you don’t want to do.
• Tell us about a platform you believe has solved a complex problem really well, and why. Would you change anything in their approach?

Turn these answers into an example web page which shows us your skills and creativity. Don’t spend more than an hour or two, and we love libraries/shortcuts. Send us a link, or the files as an attachment (no RAR/Drive/Dropbox shares)

If you’re feeling clever, Raisely developer docs are at https://developers.raisely.com and applicants are welcome to create an account with Raisely.



Source: We Work Remotely, Raisely