Skip to main content

NOW HIRING: Quality Assurance and Customer Success Associate

Company: Serial Box
Website: https://www.serialbox.com
Headquarters: New York, United States


We’re building the future of reading and listening. Join us.
Serial Box creates short, immersive stories that you can listen to or read. We produce completely original series and tell official new stories around storyworlds like BBC's Orphan Black and characters like Marvel's Black Panther and Jessica Jones.

Our investors have backed companies like Gimlet, Glossier, Slate, Warby Parker, Hotel Tonight, Outdoor Voices. We’ve been featured in The New York Times, Wired, NPR, The Hollywood Reporter, Deadline, Variety, and Forbes.

"Like Game of Thrones but for your ears"—i09
"The HBO of reading"—NPR
"Best of the year"—Apple
"Must-have app"—Buzzfeed
About the Role:

We are hiring for a Quality Assurance and Customer Success Associate to join our team. In this role, you’ll help out on the front lines of our customer success function, managing customer relationships with our growing user base. Additionally, you’ll help our product and technology teams test features before roll out to help us proactively identify pain points from the users perspective.


Major responsibilities:

  • Respond quickly and efficiently to user emails, bug reports, reviews, surveys, and more.
  • Communicate with users in line with Serial Box’s unique brand voice, through strong writing and a lively communication style.
  • Develop relationships with our users and help deliver an awesome user experience
  • Track and maintain records of user issues, feedback, and complaints.
  • Act as a voice and advocate for users, keeping the team informed of common user complaints and feedback.
  • Collaborate with product and technology teams to run QA tests for apps and website releases; identify and document bugs/issues that users might encounter.
  • Work closely with the Serial Box development team to understand app and website problems and coordinate associated updates and fixes based on customer feedback.
  • Provide IT-related tech support to Serial Box employees


Job requirements

You are:

  • A great communicator and someone who loves problem-solving.
  • Tech savvy and able to troubleshoot user issues and give concrete, specific feedback about the app and platform.
  • Patient, empathetic, and care about users' experience.
  • Familiar with mobile (iOS and Android) app and website QA best practices and processes, including but not limited to, writing and executing manual test cases and reporting test results.
  • Comfortable writing clear, detailed and actionable bug reports.
  • Excited to have a big impact on a growing company and to help define the future of audio and reading.
  • A highly organized, detail-oriented self-starter who can work independently and as part of a team.


Nice to have:

  • Access to multiple iOS and Android devices including, but not limited to: iPhone(s), an iPad, Android phone(s), and Android tablet or has testing experience using native device emulators.
  • Experience working in an agile/scrum environment.
  • Experience with customer service software like Zendesk and Instabug

Working hours: 20 hours a week. At least 10 of these hours must be between the hours of 11 am - 1 pm ET. Preferred schedule: M-F 3.5 hrs/day, S-Sun 1.25 hrs/day.


Source: Best Remote Job, Serial Box

APPLY











Labels:

Comments

Post a Comment

Popular posts from this blog

OFFICE HELP THROUGH THE SERVICES OF A VIRTUAL ASSISTANT IN MANAGING YOUR BUSINESS ONLINE

Written By: Rosanna D. Webb Image Source: mompreneur360 Virtual Assistants (VA’s) began to be popular to  small companies run by entrepreneurs  who are managing their business all by themselves that seeks office help. The lower cost apart from the multi-tasking flexibility of VA’s makes them an ideal option to become partners for business success. The skill sets and capabilities of these proficient VA’s ranges from executing clerical jobs up to handling the business enterprise online. They have got exceptional competencies from nearly every facet of the business. The anticipation on VA’s regarding office help may be higher compared to a typical office personnel due to the fact that they are primarily employed of their expertise and not merely from their qualifications or working experience which often are the common grounds for the majority of businesses in employing their staff. The most prevalent query that you’re going to face regarding VA’s is, “What t...
28 comments
Read more

Establishing a Professional Image While Working from Home as a Freelancer

  Written By: Rosanna Webb As a freelancer working from home, maintaining a professional image can sometimes feel challenging. With the absence of a traditional office environment, it’s crucial to establish a professional persona that conveys competence, reliability, and credibility to clients and colleagues.  Having built a freelancing career myself, I’ve learned the key strategies for creating and maintaining a professional image from home . I’ll share insights and tips to help you present yourself professionally, even when your workspace is your living room. The Importance of a Professional Image Creating a professional image as a freelancer is essential for several reasons : Client Perception : A professional image helps build trust and confidence with clients. It reflects your commitment to your work and reassures clients that they’re dealing with a reliable professional. Credibility : A polished professional image enhances your credibility and positions you as an expert ...
Post a Comment
Read more

SETTING UP YOUR OWN WEBSITE IN WORDPRESS AT NO COST

Written By: Rosanna D. Webb Image Source: Wikihow WordPress  is a smart way to obtain your personal website without any cost. Setting up in this platform is ideal for bloggers or writers and businesses that would like to test how a website works. It is a Content Management System (CMS) which is a good option for business websites even though it is designed for blogging. As this is commonly used by bloggers, it can also be used by establishments and small businesses to position their business online. Also, it offers diverse features to choose from to produce a stunning website. Theme As soon as you completed creating your account in WordPress , you will then have access to a variety of paid and    free themes  to personalize your site. There’s no need for you to seek the services of a graphic designer for the website’s structure. You can actually select layouts based on your personal preferences which you believe is great for your business’ image. This is...
10 comments
Read more